Byers Mazda in Columbus, OH

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On this page you can find detailed information about the company Byers Mazda in Columbus, OH.

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Byers Mazda

Dealer Info:

Phone(s):(614) 792-2455
Address:2455 Billingsley Rd, Columbus, OH, 43235
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: 12:00 pm - 4:00 pm

Reviews on Byers Mazda

Joshua E. | 2015-03-19

Took a long time to get the car serviced, but with a good reason. They identified the problem and gave me a lot of options to get the problem fixed! Great business in my opinion

Holli K. | 2015-02-08

We just bought a car here yesterday. With 4 impatient kids, we really needed this to be fast and seamless while getting all the information we needed. Jeff RETTINGER was our sales guy. He is AWESOME!! Very personable and trust worthy. As speedy as you get when buying a car for sure!! And we left knowing we got the best price in town. We will ONLY be getting our cars from Jeff from here on out! Thumbs up to Byers for knowing how to hire great people. Our experience was an A+.

Craig M. | 2014-12-09

Had a good experience with Byers Mazda Subaru when we purchased our new Subaru Crosstrek.  I have purchased other vehicles from Byers but Bob Miller made the difference in this transaction.  Thanks Bob for making our experience great.

Jimmy H. | 2014-11-20

Took our car in for brake repair several months ago and for all accounts the brakes are fixed.  However, we went for an oil change at another establishment last weekend and was told I was missing the brake fluid (master cylinder) cap.  Turns out this is pretty important and if the brake fluid sloshes out can cause damage to all sorts of stuff and could actually lead to brake failure.  I called the service department and after I explained the situation they completely ignored everything I had said and just said... "Well those caps run about $20.00..."

They didn't own up to the mistake and actually made me pay to get a replacement cap that they lost in the first place.  Autozone, Napa and O'Reilly's didn't carry them.

Crappy service.  Crappy people working here.  The only reason we ended up here to begin with was due to a recall service that Was needed.  I'll drive further to another dealership before I ever step foot in there again.  I should have read the other yelp reviews before giving them my service.  Should be zero stars.

Scott F. | 2014-08-28

Below are emails back and forth with their Finance Director, Jeff Hutchinson. I was quoted a price, accepted the price, he acknowledged acceptance and then 3 hours later he told me he made a mistake and increased the price by $2K. So dishonest. I don't put it past them to do this regularly. I spoke to the Sales Manager, Keith Cordova, and he wouldn't honor our original agreement. He quoted that sales were so good for subarus that they don't even have to discount them. He said Byers deserves the profits. He then said he didn't want to sell me a car for fear of a bad review. (guess what you got one anyway) Several friends used their service department and experienced similar situations. Dishonest Liars. Their General Manager, Mark "the Lawman" Laub, hasn't reached out to me either. He says he's an honest guy and does the right thing. Yet to see it.

From: Jeff Hutchinson []
Sent: Wednesday, August 27, 2014 5:38 PM
Cc: 'Keith Cordova';
Subject: RE: RE:Re: 2015 Forester E-Brochure

What you will need to do is, stop in and see Chad. He will take a deposit and have you sign a purchase order so that we can reserve the car for you.
Chad will be back in the office tomorrow thru the weekend.
Thank you so much for your business!

-----Original Message-----
Sent: Wednesday, August 27, 2014 4:39 PM
To: 'Jeff Hutchinson'
Subject: RE: RE:Re: 2015 Forester E-Brochure

Jeff, you got yourself a deal on the premium!!

Let me know how you want to handle the paperwork on it. I can come in again Friday night or if you guys typically wait until the car arrives. Either way works for me. I'd like to increase my down payment from $8,000 to $12,000.
Also I'd like to amortize the loan over 5 years instead of 6. The interest rate of 2.9% is perfectly ok. I think that puts me around $240ish a month for a payment. Let me know what I can do to help or do on my end.

Thanks so much for your help. I appreciate all that you and Chad have done along this process.

-----Original Message-----
From: Jeff Hutchinson []
Sent: Wednesday, August 27, 2014 4:06 PM
Subject: RE: RE:Re: 2015 Forester E-Brochure

Sept 9th, however we have been getting "most" of our Subaru's a couple of days early.

-----Original Message-----
Sent: Wednesday, August 27, 2014 3:44 PM
To: 'Jeff Hutchinson'
Subject: RE: RE:Re: 2015 Forester E-Brochure

When's the premium due in?

-----Original Message-----
From: Jeff Hutchinson []
Sent: Wednesday, August 27, 2014 3:36 PM
To: Subject: RE: RE:Re: 2015 Forester E-Brochure

We have a black premium due in that's MSRP is 27,038. It includes all weather mats, cargo tray, rear bumper cover, and auto dimming mirror with compass. We can sell it at 23,346

We also have the black base MSRP 24,792 that we will sell at 23,346

Please let me know,

Joyce X. | 2014-06-23

After reading the poor reviews about the service department, I was a little hesitant to go and get my Mazda serviced there.  However, I personally had a pretty good experience despite coming in with a lot of skepticism.

I scheduled my appointment online.  It takes them about 1-2 days to respond, so if you're in a hurry to schedule an appointment, you would probably be better off calling.

On the day of the appointment, I pulled up into the Mazda service garage expecting someone to be there or come out, but there wasn't.  I didn't mind walking in to find someone though, and coincidentally I bumped into someone on my way in while he was coming out to greet me.

The man who helped me was Ken King, one of the service consultants.  I initially went in with the intentions of only getting an oil change, but ended up getting their Spring Service Special because I had a coupon (~$84 w/ tax).  Ken was very friendly, and didn't try to push any other services on me (but that was probably because I was getting a bunch done already).  I also received a complimentary car wash, which I thought was extra before, so that was a nice surprise.

Their waiting room is nice and simple.  A few leather couches, a TV, coffee, vending machine, etc.  I only had to wait an hour for my car to be done, and Ken was prompt in notifying me when the service was almost finished.

All in all, not at all bad an experience like what I was expecting.

S K. | 2014-01-30

I bought a new 2013 Mazda Miata MX5 RHT in black from Byers, worked with Jeff Rettinger, and it was a great experience. I live in Denver, and found the car on Autotrader. I called and negotiated price over the phone, worked with Jeff on the little details (insurance, loan, etc), flew out to Ohio to see the car, then had it shipped to Colorado (due to snowy weather preventing me from driving it home). It arrived a week later in great condition.

Overall, my experience was really nice, easy, and very transparent. I didn't feel they were trying to sell me extra stuff, or take advantage of me. They were honest in all their dealings and kept their word in holding the car for my arrival and in what the car was (condition, details, etc) when we talked over the phone. They also, I felt, were reasonable in pricing compared to what I've seen online.

I give them an A++ and would definitely buy a car here in the future.

James L. | 2013-11-25

Avoid the service department at all costs!!!

They don't do a proper job and then tell you it's not their fault their sub par work caused something in your car to break. The service manager explains this by saying "stuff just breaks"

Marissa A. | 2013-09-10

If I could rate them no stars I would, the sales person was wonderful but the manager there, I would have rather worked with a dog. They spoke badly my car RIGHT in front of me (because my tires were worn down) and they kept us waiting HOURS. I ended up walking out due to the disrespect.

Teri S. | 2013-08-03

Dishonest and, on top of it, a demeaning service manager/supervisor.

I took my car in for service.  To spare you a long story, they preformed work and then told me a major item needed to be replaced as soon as possible -  one that they just charged me to service!  When I asked  the supervisor why they didn't call me first, they gave me a illogical reason - and on top of insutling my intelligence delivered it in a demeaning manner!

I completed the evaulation form that Mazda sent to me and checked off that I wanted someone to contact me.  And, I never heard back from the company.  I call and left a message with the Byers.  And, I never heard back from the dealer.   So, they got indirect feedback as I will never go there again (and I am provding them the feedback via yelp!).

I would give them a zero - for the belittling attitude.

John E. | 2013-07-11

Byers buyers beware: nothing but problems a year later.

Botched the sales process, had to order a car. Botched my title work, had to renew my own temp tags and go back to BMV 3 times. Had issues with my factory ordered 2013 CX-5 from day 1, worked with Byers for more than a year in good faith to try and diagnose and resolve my issues, but they're still outstanding. Contacted Mr. Matthew Laud (the General Manager) to try to work out a resolution: he did not reply to my email, would not take my (or any customer's) call. Totally abysmal.

The details are on my blog:

Caroline G. | 2013-01-11

If I could give negative stars...I would.

I called and wanted to just find out what my options were for the service department to look at my vehicle because I was having technical issues. The man that I talked to told me I had to spend $100 dollars. That was fine, but when I asked what the money was for he couldn't give me an answer. He just kept apologizing. I ended up getting very frustrated because I had no idea what all the money was for and what was all involved with the appointment- anyone with social skills or a lick of common sense would have been able to tell me a little bit more over the phone. I ended up getting very frustrated and had to talk to someone else who gave me serious attitude when all I needed was somebody to explain the process to me after giving them my money.

I expect a lot when going to a dealership and this was a TERRIBLE customer experience for me. If you can't explain your services over the phone then there is no way I'm taking my vehicle to have one of your technicians look at my car. I took my car somewhere else and had no problem giving another dealership my money.

Stephanie P. | 2012-08-10

Personally, I haven't had any trouble with their service department. They've always been quick and willing to answer any questions. The only problem I did have was their online reservation system, regularly I'd submit appointment requests and then hear nothing... but they've changed their system and it seems to be actually working.

Having your car serviced is no fun, especially if something goes awry. I've had bad experiences elsewhere so I get it (try waiting 4 hours for an oil change, ugh) but this place does do good work.

Diana S. | 2012-03-28

If I could give this service department a negative -10, I would. Worst, worst service ever. I took in my 2003 Mazda protege knowing already beforehand what was wrong with it, this car had been recalled for the same exact problem, but mine VIN number wan't one of them. So I drop it off at 8am and then finally it is done by 6pm, now I am billed $500, with half of it from labor costs. Before I paid them, I double checked with the service rep, to make sure my problem was fixed and that they had checked my car overall for any other problems.

Well, good thing I took the side roads home, because the next day as I pulled out of my carport, I hear a big bang noise. I get out and find a piece of metal/screw thing that fell from the bottom of my car!!!! Really??? Of course, when I took it back in, their explanation was that it was an honest mistake, that the technician was checking something and had left it in and that of course they couldn't refund any of the labor cost they had charged me. But they could offer me a 10% discount of up to $100 for any future services. Right, like I would come back.

Not only were they careless, they also put my life and others in danger, what if I had been on the highway and it had fell out and struck another car. Just think it about it in another scenario, what if you had gone into surgery and the doctor left a operating tool in you, and then explained as a honest mistake and then offered a discount on any further surgeries.

I am taking my compliant to Mazda USA, because this was ridiculous. I was charged 90 per hour for labor, and even though the car was there the whole day, it was obvious the job was rushed and sloppy.

And I will post the pictures of what fell out of my car.

Eddie Y. | 2012-01-25

It looks like most good reviews come from new buyers. The bad ones are from those who come in for maintenance. I think the maintenance performed after the purchase should be weighted more heavily.

Bought an '04 Mazda 3 here a while back, brought it in because at highway speeds there was a constant "thumping" around the passenger tire area. Dropped it off and they said they couldn't reproduce the sound. I said it normally happens around 70-75mph, they said he's not allowed to drive over 65. He had been driving for around 30 minutes before they called me. They called back after he'd been driving for an hour when he finally reproduced the sound which ended up simply being some loose plastic around the tire. The solution was to screw it in or replace it. I thought it was ridiculous they even suggested replacing it when it just needed screwed back on.

All in all it cost upwards of $350 for screw. On top of that they returned the car to be with an empty tank of gas (it was full). That pissed me off incredibly. I don't care if you charge for the gas, but it just seems rude and thoughtless to return a car like that. Look elsewhere for maintenance.

Kate H. | 2011-11-23

I bought my used Mazda6 from Byers almost 5 years ago now. My experience then was good. The process was easy, quick and the sales person was very patient and did not hurry me through at all.

I take my car to get serviced here. I hate taking my car in (I am sure everyone does), but Mazda has always been quick, up front, and willing to explain options. Their GM is also former law enforcement and gave us a discount because my husband works in public safety, so I am a fan.

So for painful events like car buying and servicing, I would highly recommend them- though I want to avoid this place like the plague if I can.

nic j. | 2011-09-09

I took my car in for an oil leak and ended up with a $3k repair.  A cylinder head cracked - which I will complain to Subaru of America about.  It wasn't the dealer's fault.  Anyway, they told me it would take about 5 days and it ended up taking 14.  They paid for part of my rental car, but not all of it.  I was kind of annoyed I had to call them every afternoon to see if it was ready.  They kept saying "tomorrow....." but never called me with updates.  I've had previous work done here without much of a problem.  I have really mixed feelings about this place.  I would not recommend them.

Murry D. | 2011-08-05

I wish I would have read Antony H.'s review before I took my car into get service.  I also wish I could rate the Service department as  0 stars.

I took my car in to get a recall done, some warranty work done on turbo for  my Speed3 and get a replacement fog lamp kit.  I made 3 weeks out and was told to drop my car off at 8AM and it would be done by the end of the day.  About 4:45 PM that day I got a call from my service rep and was told that the guy working on my car had to leave for the day and my car was not ready.  Also, when she called me she exclaimed "Thank God I have finally got a hold of you!"  She claimed that she had called me multiple times and left me voicemails.  This never happened, she had been dialing the wrong number and she acted and talked to me as if I was the one at fault.  

I knew that Byer's does not offer loaner cars but does offer a rental from Hertz if you spend $500 (which is a different story because my service rep likes to blame Mazda Corp for not allowing Byer's, an independent owner, to give out loaner cars) .  Not including my recall and warranty work being done on the car the fog lamp was quoted at $390 + tax.  So with this is mind I asked if they could make an exception for me because I am spending nearly 80% of the $500.  My service rep told me that her manager is very strict about the $500.  I then asked to speak with her manager and was placed on hold for 5 mins.  When the phone picked up again it was not her manager but my service rep again and was told he won't budge.  I then asked again if I could speak with him and was told something along the lines "He is busy and does not want to speak with you."

Because I had no car I had a friend drop me off to pickup a Hertz car and discuss this matter in person with service manager.  While speaking with me he mentioned that "you aren't even close to the $500 limit to get a rental car."  Again, I was quoted at  $390 + tax for my fog lamp, not including the thousands of $$$ of warranty and recall work being done, which is 80% of $500.  

To end this review the service manager reluctnly gave in and got me a car and my fog lamp cost me $431, because they "over nighted"  the parts and had me pay for the freight.

I cannot vehemently say more than DO NOT GO HERE EVER!!!!

Antony H. | 2011-03-26

Point blank refuse to take my Mazda there for service. Last two occasions were disastrous. Booked car in for service and was told the misfire was due to bad gasoline and was sent on my way. Returned a few weeks later with same problem with a pre-booked appointment on Monday morning. Car was under warranty but no loaner was offered.

Told to go to Hertz behind them which they operate and get a car from them.

Anyway, got a call to say problem was still bas gasoline, which then turned into "car needs new spark plugs" by Monday evening. Went to pick car up on Tuesday and was then told it wasn't ready and they had another theory. Told them they could have car until Saturday when I would need it next.

Called on Wednesday and was told it had been identified as an ignition problem and that it would be ready.

Come Friday evening car was not ready and was told it would be "prioritized" for Monday morning. Car wasn't ready until Tuesday afternoon.

How can they justify "prioritizing" me, yet take nine days to fix a problem they identified after two?

Michael G. | 2011-02-11

We bought a 2010 Mazda3 sport hatchback in January after our old SUV decided to retire itself. Our rep was the Internet Sales Manager, John, and he could not have served us any better than he did. An exceptional job. We were disappointed in the value of our trade, but that was not his doing. John was a very good communicator and kept us in the loop in the process. They also had good coffee and a good TV to hang and watch the game while the car was being prepped. The finance part could have been much better, there were some miscommunications with the bank and Jeff really wanted to go home at that point. All in all a good experience in an industry that really doesn't breed good experiences. Go check-out John if you are in the market for a Mazda or Subaru. We're looking forward to good things in the service area.

Michael U. | 2011-01-22

There really is not enough I can say about the sales experience I had at Byers Mazda.  After a lousy morning in traffic court and a piss-poor experience at Dennis Hyundai we entered Byer's largely to browse and walked out 3 hours later with zero money down and low payments on a 2011 Mazda3 Touring.

Never one to be tolerant of annoying sales people, especially when making a big ticket purchase (ask my aunt about the Jarred Jewelry experience when I was buying my watch) I can honestly say that Kristoffer Murray was one of the smoothest salespeople I've ever met; friendly, intelligent, witty, and with an excellent memory - hell, the guy got my Herbie Hancock joke.  Being rather good at dickering down a price he kept with me step for step and in the end our agreement left him a good sale and me an excellent deal.

I understand why many people have issues with car shopping - it is an expensive purchase and a big decision - but honest to goodness I felt no stress in the process (even if I did need a car that day) and I attribute a lot of that to Kris and the folks at Byers.  While I'll miss my old car and won't really enjoy the monthy payment (largely because I hate driving and do it only out of necessity) I couldn't have asked for more.