Byers Imports in Columbus, OH


Share |

History

Established in 1957.

It all began in 1897. George W. Byers founded the Blue Ribbon Stables and the family reputation of excellence in the transportation business began. Mr. Byers, a renowned showman and expert judge of horses, once staged Columbus' largest horse sale by renting the entire State Fair Grounds and installing electric lights at his own expense.  It was a fitting prelude to the showy car lots of the future!

Byers Import Division was organized in 1957 selling Volvo, Triumph and Subaru.

Byers Imports


Dealer Info:


Phone(s):(614) 864-5180
Address:401 N. Hamilton Road, Columbus, OH, 43213
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: 12:00 pm - 4:00 pm

Reviews on Byers Imports

 
Doug A. | 2015-03-27

This place sucks.  Pure and simple.  I recently relocated to Columbus and took my Audi in for the 35K service.  They returned my car with a screw broken off the headlight. A $900 replacement. They hemmed and hawed about how they didn't understand how this could happen, and insinuated I must be at fault.  They offered to glue the part back on.  Yes, I said glue.  What a service center.

If you want your Audi glued back together after they break it, this place is for you.

 
Tim C. | 2014-10-09

I would not give them one star but have to to write a review. So I recent purchased a VW Passat only had it three days. A head light bulbs burns out so instead of driving three hours back to Cleveland I stop by Byers, found them in yelp. It's 5:30pm the sign says service is open till 6:00pm. I walk in ask if someone could replace the bulb on my new car and they say come back tomorrow. I tell them I m from out if town and don't want to drive back in the dark without both headlights working they say well all our techs are gone so you can make a appointment to come back tomorrow. I say it's just a bulb can you get me one and I'll do it they well you can go to parts and buy one. But you need to get your car out of our service area. I go buy the bulb it takes a while two minutes to replace if that. It's not that I could not do it or even afford it it's the fact the cat is three days old and those lazy pricks wouldn't even lift a finger to help customer service from these jerks is nonexistent.

 
Michael L. | 2014-09-16

They failed to diagnose the vibration of  my cpo gti. They suggested a wheel alignment. Once that didn't work they said I needed to repair a bent rim. We repaired what was called a minor dent and it didn't solve the problem. The service manager tried to blame the dealership that sold me the car "He asked me why do you think they would sell you a car that has theses problems". I would never take my car to byers. Check the fourms everyone in Columbus says stay way.

 
Shuo F. | 2014-08-25

We bought our Audi A4 here. It's a nice dealership located in the middle of the ghetto. Don't let the area throw you off though because there are some VERY nice cars here! Not only that, but the service and staff are very nice and patient. The price seemed a lot cheaper than MAG as well. Definitely check this place out if you're in the market for a luxury car!

 
Brock S. | 2014-06-02

Do not expect service from the service department.

I purchased my 2007 A4 Quattro 2.0T from Byers as a CPO in 2009 and utilized their service department for all of my warranty work.  Between 2010 and 2012 I had three separate check engine lights for the Intake Manifold Runner Flap Control Motor or Intake Flap Motor.  Each time I took it to the dealership (while still under CPO) for repairs.  Each time I was told they cleared the code and flashed the ECU but the part was not replaced.  As I neared the end of my CPO warranty I expressed concern that this was a persistent issue and asked why the part wasn't being replaced.  At the time they told me once it got closer to 100k miles they would replace it if it was still being problematic.

A couple years went by without any more issues.  Last month it reared its ugly head again throwing codes P0642, P2015, and P2008, all referencing the Intake Flap Motor.  While continuing my research, I also learned that there was a TSB and extended warranty on the part that went to 10 years or 120k miles.  This TSB/warranty was in effect on each of the separate occasions I took my car to the dealership for this same reason.  

Frustrated, I called Byers to inquire as to why the part hadn't been replaced outright on any of the three visits.  I spoke with the service department, who looked up my records and assured me that it was replaced with part number 06f-133-482e and that he was surprised the part had failed again since that rarely, if ever, happened.  I said okay and thanked him for his time (I wish I had written his name down but it didn't occur to me at the time).

I order the part from my local dealership in San Deigo (I recently moved), and set aside a Saturday morning to dive into the part swap.  All in all the swap was successful and took me around 4 hours.  My problem occurred when I pulled off the old part and found  the part on the car was the much older B revision per the part number that would have been on the car when it was built.  

Audi made two versions of this part that were not interchangeable.  One had a letter at the end that changed with each updated revision, the other was the same part number but had no letter at the end (06f-133-482).  The TSB/extended warranty issued by Audi stated that if the part ended in a letter that is was to be replaced with the most current revision (which was E as far back as 2010 if not earlier), if the car had the part number with no letter at the end it was to be left alone.

At this point I was frustrated, the service department was telling me I had a much newer part installed on my car, but the physical evidence was telling me otherwise.  This would have had to resulted from one of two possible scenarios.

1.  Someone broke into my car, leaving no signs of forced entry, gained access to my engine bay, and then swapped out my shiny E revision Intake Flap Motor.  After completing this daring heist, they then went on to replace my unit with their ratty old B revision.  I've seen Ocean's 11, so I know it's possible.

2.  The dealership didn't do the repair they claimed to have done.

I know what your thinking, dealership service departments have always held themselves to the highest standard of integrity possible.  Clearly someone (or a team of professionals) swapped out my part unbeknownst to me.  I chose to believe option 2.  I called Audicare and filed a complaint with the same in hopes of being reimbursed for the part and labor since the work had never been done.  I realize complaining to a large company is usually without hope, but I felt justified in bringing forward this issue.

About a week later I received a call from the service manager, Eric Franz.  We spoke for about 15 minutes that day.  He advised me that he pulled up the records and the records now stated that when the car was brought in last (June, 2012) the part was inspected per the TSB.  He is stating that when the part was pulled and inspected it was found to have part number 06f-133-482. We discussed that this part would not work in my car and it would throw more CEL's.  I advised I pulled a B revision from my engine bay and replaced it with an E revision (which is working famously by the way).  During this call Eric was amicable to reimbursing me for the part and stated he would talk to Audi regional about getting reimbursement for this as well as the possibility of the labor cost the dealership would have charged.  This was an entirely fair resolution for me, as a dealership would have charged me labor to have the work done.

Long story short, Eric then turned around and told Audicare they did the service, even though the part number they claimed was on the car would have caused the check engine light to come on and does not work on my car.  They have refused any resolution and have will not return any calls to discuss the matter.

Use MAG or an independent technician instead, this isn't the first issue I've had with them.

 
Cherie R. | 2013-11-10

I bought my Subaru from these guys - not the ones up in Dublin.  It was such an overall easy experience, I would totally go back here to buy another car after I drive this one into the ground.  No pressure sales, easy to deal with, and very approachable.  And they didn't mind that I went back three times to test drive the car.  Well, three, including the first time.  And when I finally said I wanted to buy the car, they had me in and out of there in my new car in no time at all.  

I do have to say the purchase was much easier because of a discount my husband gets through work which took a lot of the wheelin' and dealin' out of the equation, but still.  Easy overall.

 
Jon G. | 2013-10-22

Byers Volkswagen:

I'm the type of guy that tries to fix my own VW, but there are some things I'd rather not tackle, and for those, I go to Byers to have the repairs done.

I was in there last week and worked with Ryan at the service counter. He was great to work with, set realistic repair estimates and timing, kept me up to date as the repairs progressed, and was one of the friendliest and most thorough service guys I've worked with from any dealership. We even geeked out a bit on older 'dubs.

I can't think of anything to tell the VW part of Byers to improve in their customer service. I am more than happy with my experience and appreciate their efforts to build loyalty with their customers. Plus, at the end of the day, the repairs came in less than expected - not that it is a norm, but it's a nice thing to find out as icing on the cake.

I'll still try to do most of my own repairs, but when I can't or don't want to, it's nice to know you have a place you can trust. Strange that I'm recommending a dealership, as we've all been burned in the past. Give these guys a change to impress you and change your dealership service experience.

 
Tom F. | 2013-09-15

I was driving eastbound cross-country (from Los Angeles to Baltimore) in a 2005 VW Jetta, when I had an unexpected breakdown.  My coolant reservoir had broken and was leaking coolant/water everywhere.  I was stuck in Nowheresville, Ohio, about 40 miles east of Columbus.  I had my AAA tow-driver take my car to Byers, the only place "close-by" that could possibly have the replacement part.

I explained my situation to Ryan, who found my broken reservoir in Byers' inventory immediately.  He hi-fived me in excitement to know that I might have a shot in getting back on the road in hours (as opposed to days).  My car was serviced and road-worthy in 2 hours...complete with a fresh car-wash, to boot.

Upon paying my bill, I was touched to find out Ryan had took it on as his personal mission to get me back on the road ASAP.  It was nice to know he was as concerned about getting me home as I was.  As sad as it is to say, it is a rarity to find a service professional who genuinely cares.  

Byers' service was reasonably priced, and its waiting area had complimentary coffee, free wi-fi, working vending machines, comfy chairs, and DirectTV for the comfort of its customers.  

I highly recommend Byers to any car owner.  And, I highly commend Ryan for his exemplary customer service.  All-in-all my catostrophic break-down only cost me 5 hours total, at a minimal cost.  Considering this all happened on a Saturday morning, my results could have (and maybe should have) turned out much more costly.

 
Keith B. | 2013-05-16

I came, I test drove, I test drove a second car, and I walked out with a good impression.

I haven't bought a new car yet, but my experience in test driving the Audis was a good one. I haven't quite settled (the nice thing about "wanting" a new car and not needing one) but I had a good, low pressure experience and left with a couple new ideas to pursue down the road.

 
Colin S. | 2013-05-02

Byers imports supports a few different auto makers at this location, but I am speaking to the Subaru portion of the business for this review.  

Like many people the experience of going to a car dealership is one that includes high pressure, hype, costly repairs and a terrible customer service experience. Quite the opposite in the eight plus times we have been to Byers Imports.

The service side of Byers Subaru Imports has been exceptional to us and we did not even purchase the car from this dealership.  We have had several issues with our Forester Limted X that no other else was able to a) identify or b) fix and resolve (including other Subaru dealerships in the area).

The folks who work the desk at Subaru deserve high praise, as both Amber and Chester possess top notch customer service skills as well as being highly skilled problem solvers.  Communication when our car has been in the shop has been proactive and direct, meaning they both provide regular updates and detailed phone calls to describe what the problem is, how they plan to move forward, any costs associated with the work and any further questions or concerns you might have

Our car loves Byers Imports and I trust them, which is something I have never, ever said about a dealership.  If you have a Subaru and you aren't 100% sure about taking it to a dealer for work, all I can say is that the Subaru side of Beyers Imports is FANTASTIC!

 
Dennis L. | 2012-03-23

I've had several poor experiences with the service departments at the other two VW dealerships in Columbus (see my review of MAG), so my expectations were not high when I first went to Byers.  But what I found here is pretty much the opposite of everything at MAG.  Where I was treated like an inferior at MAG (probably because I have Volkswagens and not Porsches), I was treated like gold at Byers.  The waiting room at MAG is tiny and claustrophobic; the one at Byers is wide open and comfortable (good coffee, too).  People at MAG were brusque; people at Byers are exceedingly friendly.  MAG made promises and didn't deliver on them; Byers delivers and then some.  I paid through the nose at MAG; Byers' bills are less than expected.  MAG requires you to navigate a maze of access roads; Byers is easy to get to.  

I could go on.  After my disappointment in MAG (and to a lesser extent, Hatfield), I swore off VW service for a long time, but Byers has changed my mind.  Nice job, guys.

 
Evalyn C. | 2012-01-17

Color me unimpressed. The lot is small. The building felt like it would be blown away in the wind today. The staff ignored me until the manager came out. I wanted to buy a car, but I left disappointed and carless.