Byers Dublin Subaru in Columbus, OH


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On this page you can find detailed information about the company Byers Dublin Subaru in Columbus, OH.

The following is provided current addresses and telephone numbers of all branches car dealer Byers Dublin Subaru, and using the card, you can easily locate it visually. Also on the page provides information on dealer Byers Dublin Subaru in other cities in the Ohio.

Byers Dublin Subaru


Dealer Info:


Phone(s):(888) 899-3390
Address:2455 Billingsley Rd, Columbus, OH, 43235
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: 12:00 pm - 4:00 pm

Reviews on Byers Dublin Subaru

 
Robb S. | 2015-04-21

My wife and I were referred to this dealer via the Costco Auto Buying program.  We were contacted promptly by the salesman and set up some time to see him the next day to test drive and inquire into purchase of a new Outback.   The dealer did not have the exact car we wanted,, however the salesman indicated that he had three vehicles coming sometime in April.  Our salesman indicated that these cars could sell at full sticker, and he was not even sure they would continue the Costco program, and if we wanted a vehicle we better order soon.  We placed a deposit on a car that would be coming sometime in April  While at the dealer we also had our trade appraised.  Subaru has a "Guaranteed Trade in Value" program.  They undervalued Subaru's guaranteed trade in by $2,000.  We were told that the $2,000 was because our tires needed to be replaced and the car had not been serviced at a Subaru dealer.  During the period we waited for the car to come, we researched the Subaru Guaranteed Trade Program, and had some questions for the dealer.   Our salesman notified us on a Saturday that our vehicle had come in the night before.  My wife attempted to make an appointment for the next day to complete the purchase and trade-in.  The salesman did not want to set up an actual appointment time and told us to come in and "hopefully he would be able to help us"  We arrived at the dealer on Sunday morning to complete the purchase.  Before beginning the paperwork, we asked the salesman for the Costco pricing sheet and the invoice on the car.  He did not want to share this with us and asked "am I supposed to show this to you??"  We also wanted to clarify some questions regarding our trade.  The salesman got defensive and let us know that there was "no negotiation" and the dealer would not sell the car if re-negotiation was discussed.  His explanation was that none of these went well, and we might give them a "bad satisfaction survey"  We pushed for further explanation of the trade in value based on our research.  We did mention to the dealer that this felt unfair and felt like a bait and switch.  The salesman immediately got up from the table and went to get a manager.  The manager came to speak with us and indicated based on the term we used "bait and switch", that they would not sell us the car.  We indicated that we were trying to get some answers to explain the difference between what Subaru indicated we should get for our trade, and the dealer assessment.  The manager indicated again that they were concerned that they would get a bad customer satisfaction survey from us, and that could cost them business up to 10 cars a month.  We had our deposit check returned and all papers that we had completed.  The manager said he would have the general manager contact us the next day.   As we were leaving, our salesman apologized, but indicated that he could get fired if we competed a bad survey.   The dealer felt slighted because they felt they were being accused of wrong doing, when in fact we just wanted a clear explanation.  We even offered to take our trade elsewhere so that we could still purchase the car, but the manager refused.  We notified Costco and Subaru Corporate of our experience and will be taking our business elsewhere.  Both Subaru and Costco were just as bewildered as we were and have never heard of a dealer refusing to sell a car to a paying customer.  What the dealer does not realize is a good survey comes with good customer satisfaction....it is a given.  By treating us in this way, they have made things worse for their reputation than a lone survey.

We purchased our vehicle from another dealer and had an outstanding experience.  We will NEVER purchase a vehicle from the Byers Group, and we have been active in sharing this sad, and bazaar story of greed and horrific customer service.

 
Nateyelp Z. | 2015-03-23

I tried to make an appointment for recall and maintenance work, but couldn't get a hold of anyone in service. The reception lady was nice enough to transfer me to the voice mail of someone in service but no one ever returns my call.
I guess business is going too well for them that they don't need my business.
The reason I gave them 2 stars is because the sale team people are nice.

 
Steven P. | 2015-02-06

Waited two hours for an oil change. WITH an appointment I made several days earlier. Then waited more for the paperwork and to finalize the bill. If my fleet provider did not require it, I'd never come here. They charged $98 for the oil change (synthetic) and tire rotation. They did wash the car for me.