Bob Caldwell Chrysler Dodge Jeep Ram in Columbus, OH


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Specialties

Bob Caldwell Chrysler Jeep Dodge and Ram is proud to provide our Columbus, OH area customers with great deals on new and used Chrysler, Dodge, Jeep and Ram cars, trucks and SUVs. We also carry used cars from top manufacturers like Chevrolet, Ford, Toyota and may others. Stop by today and let one of our friendly sales team members assist you while you explore our expansive inventory. Not only will they be able to answer any questions that you may have but they will make sure you find the perfect vehicle every time. At Bob Caldwell Chrysler Jeep Dodge and Ram we also house a premium parts and service department. Whether you're in need of OEM Chrysler, Dodge, Jeep or Ram parts or regularly scheduled maintenance, the professional automotive technicians at Bob Caldwell Chrysler Jeep Dodge and Ram will be able to help you every time. So stop by Bob Caldwell Chrysler Jeep Dodge and Ram today and let us know what we can do for you.

History

Established in 1958.

Bob Caldwell started the Chrysler store back on North High street in 1958 with the slogan "On high street when you see the bend is where your car troubles will end".  Bob moved the Chrysler store to it's present location at 1888 Morse rd in 1963 and opened The Caldwell Company, an independent leasing company still open today that focuses on commercial fleet vehicle leasing.  Since then Mr. Caldwell was able to secure a Jeep and Dodge franchise that current resides at the same location.  After Bob Caldwell's passing in 2006, his wife, Ruth Ann Caldwell and her three daughters now run the family business and continue the legacy.

Bob Caldwell Chrysler Dodge Jeep Ram


Dealer Info:


Phone(s):(877) 298-6163
Address:1888 Morse Rd, Columbus, OH, 43229
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Bob Caldwell Chrysler Dodge Jeep Ram

 
Ryan S. | 2015-03-18

Don't go here. The service is terrible, even creepy. Sales doesn't care anything about you after the sale. I bought a 2014 Grand Cherokee from Nick in Sales. The process was smooth but since then we have had five recalls on the vehicle among other issues. I asked for a rental car due to the several inconveniences I have had at which point they said they would but told me to wait to bring it in because another recall is on the way. When the time came I called to schedule service but now they will not provide a rental. I called my sales guy Nick and explained all the issues I was having with the vehicle to which he said he is not usually aware of common issues with the vehicles because he is in sales. I guess the sales guy really doesn't want to know what is wrong with the cars he sells. He said he would help me to get a rental but hasn't returned any of my calls since. I will not buy a Jeep again. It is so much more worth buying an Acura, Infiniti, or Lexus used. Those luxury brands always provide a loaner vehicle for service. Don't go to Bob Caldwell.

 
Ian M. | 2015-03-02

Follow up review

- I just had another great experience the dealership, service department, and with Joe Reichley specifically. I'd come in for my first oil change, (didn't need an appointment, which is a bonus) and they got me in and out fast.

The staff was friendly, knowledgeable, and competent. I felt like they took great care of me quite well through the entire process. I worked with Michael Myers in service and found him kind, friendly, and overall was a pleasure to work with. It was my first time being there, so he spent a little extra time with me to show me around and make sure I had everything i needed (and answered all of my many questions). All service experiences should be this effortless.

I had a cosmetic issue with my car which came up after purchasing it, and I had planned to address it at my first oil change since it wasn't a big deal. It required Joe's attention, and he took care of it with no questions asked, and no problems at all. I expected to have to make another appointment, and drop my car off, maybe argue with someone that I was going to pay to fix it, etc... there was just absolutely none of that nonsense... They just took care of it, immediately, right there on the spot! I can't tell you the last time I had service this great. I could not be any happier with my experience.

Do you want more customers? This is how you get more customers. Keep it up everyone, you're doing it right.

 
Sarah P. | 2015-02-06

Service department is HORRIBLE.

These guys really need to get it together.

I have dropped my car off here a couple of times to get serviced because they are extremely close to my house & it's convenient.  They NEVER look at my car the same day...EVEN IF I HAVE AN APPOINTMENT (what is the point in having an appointment if you do not honor it).  So the following morning AFTER my appointment date they usually call me and tell me what is wrong with my vehicle.  NO matter what it is they NEVER have the parts on hand (pathetic).  They always claim that they have to get them overnighted -- which sets my car getting fixed back another day.

I cannot believe anyone would bring there car here to be serviced.  I have never walked out of there thinking they have taken good care of me.  In fact, I'm usually pissed because almost every repair there ends up costing over $1000 and it takes them forever to do it.

I'll give my $1000 to someone that can get my repairs done in a timely manner.  You sirs, are FIRED.

 
Erin M. | 2015-01-15

I drove over 100 miles to purchase a Jeep Wrangler that they had in stock. The salesman was wonderful, and the entire experience was at first very smooth.

A kit that comes with the vehicle was later delivered to the dealer. The dealer had promised that they would send this to me when it arrived. It arrived a few weeks later, but the sales manager then told me they could not send it because shipping was too expensive.

I kept asking the sales manager to call me, but he would only deal with me via text message. In two different messages he said it would cost over $100 to ship me the kit. He kept replying that he was "working on it".

I called Chrysler who told the dealer to ship me the kit. Chrysler agreed to pay for the shipping, and the dealer swore to us it would go out that day. Two weeks later I called the dealer again, and they claimed they didn't have a way to ship it because shipping was too expensive. When pushed they "suddenly discovered" that Chrysler was paying for the shipping.

After 2 months, they finally sent me the kit. When it arrived, I saw the UPS tag say that the total weight of the kit was 12 pounds. Shipping was under $20.

So in the end I bought a $40k vehicle, and they refused to spend $20 to ship me what I purchased.

Later I found that when they installed the wheel locks on my vehicle, they stole the lug nuts.

I later bought a second Wrangler, from a different dealer. I hope that the $20 and the 5 lug nuts were worth it to them.

 
Annette S. | 2014-12-30

OMGawd! Where do I start....this place is terrible!! This was one of the worse car buying experiences I have ever had. Thank God I bought a car somewhere else.

They were good to me until I didn't purchase a vehicle from them and then things went south and sour.

The car salesman that I worked with got an attitude with me because I wouldn't buy a car that was truly out of my price range!!  He then refused to help me after I left the dealership and proceeded to send me a condescending email stating that he tried to get me a great deal on the car like he was doing me a damn favor!

I even had the nerve to apologize to him at first since he was pissed but then afterwards I wrote back to him and told him to basically kick rocks and that I wouldn't recommend or buy anything from them ever!!!! And I mean that!

He's not the one that would be stuck with the high car payments, I would.  If you can't handle the pressure and disappointment of selling cars, get out of the business!

 
J O. | 2014-10-29

Terrible service department.

I made an appointment on Friday morning for the first slot of the day on Saturday to have a few minor issues addressed on my wrangler. I dropped the car off Friday night to ensure it was ready for the service techs to get it for my 7AM appointment when they arrived.

Around 10AM in Saturday, I received a call from Marc, one if the service managers at Bob Caldwell. Marc went through the list of items I had asked be completed. It was clearly his first time looking over the list , which told me that they had already lost 3 hours of time that morning. Marc let me know they would not be able to get to the issues that day, and the shop is closed Sunday, so it would be Monday afternoon before I could have my car back. I agreed to that and said I would pick up the car after work on Monday.

Monday afternoon, around 12:30, I called the service department to check on my jeep, as I had not heard from them since we spoke on Saturday morning. I again spoke with Marc. Marc told me that they were going to need to order parts to complete the job. I asked why it was now Monday afternoon and they were just getting around to ordering parts when they had been I possession of the vehicle since Friday and had known about the issues since early Friday. Marc made excuse about needing to fully see what the issues were. I expressed my frustration that I would now be without my car for an additional day because his techs did not even begin to work on the vehicle until sometime on Monday.

I picked up the jeep on Tuesday only to find the battery dead. It struck me as odd that the battery would die for the first time while in possession of the dealership service department. I can only assume they ran it down. Now, this was not a bid deal, as it was quickly hooked up to a portable charger and then started right up. I bring this up because when Marc came over to take a look, he attempted to help me close the hood when we were finished. I was taken aback to discover that Marc had no clue how to operate stock wrangler good latches. The same ones that have been in use for many, many years in the wrangler. While this has no bearing on the overall service experience, it did raise some concerns in my mind about the level if expertise the folks in the service department have if one of the managers has no clue how to operate a basic item on a vehicle that has not changed  in decades and is still currently in use. Choose another dealership for your service needs.

 
Kyle D. | 2014-05-27

This is the "WORST" customer service I have EVER had when looking to have service completed on my Jeep. I had brought the Jeep over for a second opinion on Friday May23. I explained to Vanessa that I had a timeline that had to be met as I was getting married on Saturday and we planned to drive the Jeep to Florida on Tuesday May27. I was assured by Vanessa that the service department would get right to it and contact to on FRIDAY May23 to let me know what needed repaired in order to drive to Florida on the 27.

I waited all day Friday and heard nothing back. They never even bothered to call me  AT ALL until I contacted them this A.M. For an update. Rob the service manager after speaking with him about the situation simply asked me "What do you want me to do about it". ?!?!?!?!?!?!? Really this is how you treat customers??????

We are now delayed on leaving for out Honeymoon and are highly pissed with this Jeep Service Department as it's the WORST experience I have ever had. I would and will never go back here and will tell everyone about how this place treated me and the response I got from the actual service manager.

 
Angie K. | 2014-05-27

So I used to come here for six years to get my car serviced my fiancé went to Crown Jeep Dodge. He had a problem with an estimate from them and I told him to come here to Bob Caldwell because my experience has been great. first from his became to get an oil change and then they told us that it would be a two or three hour wait in the kept telling us to come back another day and that we can't make an appointment which was extreme inconvenience. Although that wasn't very bad the next one was. We wanted to road trip for a honeymoon the Florida and had called and asked if they could service the vehicle on a Friday if we dropped it off and she said that they would be able to look at it and get back to us and let us know what work needs to be done.  So he dropped it off and we got no call so that we called them and they said it hadn't been touched yet but it will. Come Monday it's still hadn't been looked at so he asked for the manager to complain the manager told him in a smart tone " what do you want me to do". Coming back to drop them off I see that it's all new service staff and I'm thinking they must be under new management because this is completely unacceptable and nothing I've ever experienced with these people.

 
Ohemaa C. | 2014-03-03

I wish there was a way to file a complaint with an entity that could investigate them! I have had some bad experiences... but nothing to really upset me like this has!

If I could give NEGATIVE votes, I would! I had THE WORST EXPERIENCE EVER dealing with a car repair here! Originally, I am from Detroit, so getting a car fixed is cheap and easy. My uncle retired from Chrysler and my dad owns his own car repair shop... with that being said, Ohio is a complete 360... its expensive and the by the wayside repairmen are crooks. I decided to take my car into a DEALERSHIP to have it fixed since the issues presenting were very, very advanced and required advanced troubleshooting and diagnostics. I did the key sequence, check fuses, and spoke with a few people as well as did heavy research on the issues. I will not go into them... but initially, I thought it was electrical but the codes presenting seems serious so I took it into this place. I was armed with my knowledge when I came to the appointment. They charged me $115 for diagnosis which ironically came out to be the SAME DAMN THING I advised them of ...plus something else.

I was told that my wait would be 1 hour... well 4 hours later, Im about ready to storm out. The customer service was absolutely horrible. I hated the whole experience... just because you see someone, please do not assume they are broke and not ready to get things together on their car... okay.

Ok, maybe letting you guys know exactly what was going on via the codes will help. O2 sensor, PCM, TCM, Some other sensors... the car was having an issue with brake light coming on, tail lights not working, inside lights coming on when brakes are pressed, lights come on when trying to initialize back wiper, car stops cruise control when blinkers are on... etc.

So they come with a 2k estimate talking about I need a TCM (Transmission Control Module), Brake Switch, Brake Light Bulbs, and Upper Intake Assembly... My husband advised we get a second opinion.

So I went to tire discounters a few weeks later to have the brake switch replaced... they call me like no, we will not fix this. The brake switch is perfectly fine, the issue is electrical. Luckily, I had called around earlier that week and made an appointment at BYERS CDJR for the TCM.

Saturday my car just died, I had it towed there and the service adviser at BYERS immediately knew it was electrical.

Today, they fixed the wiring and ALL OF THE OTHER ISSUES WERE GONE (WITH THE EXCEPTION OF O2 SENSOR...WHICH BOB CALDWELL DIDN'T EVEN DIAGNOSE!) Before fixing it, the adviser advised me that it was possible that whatever else was wrong with the car would present after that... I was okay with that and just prayed that the issue was only electrical.

Needless to say, I just paid $645 to fix what Bob Caldwell didnt even diagnose! When fixing my issue, they advised that the upper intake assembly was just a pure damn lie. They advised that there is a plastic cover that COVERS that which needs replacing but it is not imperative at all... GTFOH!

I was not even considering a CDJR car, I was thinking Hyundai or Toyota... but If I can get the HONEST SERVICE I GOT AT *****BYERS***** I AM CONSIDERING IT.

**********IF YOU WANT HONEST REPAIRS, I DO NOT SUGGEST THIS PLACE********* I AM NOT SURE ABOUT HOW IT IS TO PURCHASE FROM THEM, BUT THEY WILL NEVER GET A DIME OF MY MONEY, EVER. Liars and schemers!

 
Jason K. | 2013-08-27

I purchased a 2014 Jeep Grand Cherokee from Bob Caldwell.  I had been looking at this Jeep for months, but decided I would do a deal if it made sense to me.  I was on their website and noticed they had live chat on at 11:30PM!  I spoke with sombody on there and told them what I had to trade, and what I wanted to pay for my new ride.  The next day I had an email from the sales manager.  I reached out to them after work on the phone and told them exactly what I wanted and gave them the info to check my credit etc.  Within 20 minutes I had a call back and a deal that made sense for me.  I went from a 2011 Hyundai Sonata to a rocking Grand Cherokee for less than $200/month more than what I was paying.  When I went in I was able to get everything done pretty quick, and with no banter about price etc since I worked it out on the phone.  I may have been able to get it cheaper, but they treated me right.  Very friendly family business.  Nick and Joe are great.  If you do some reseach and know what you want give these guys an opportunity to earn your business.  I'm glad I did.

 
Zack R. | 2012-12-17

When you get an estimate for $50, and they come back from repairing your vehicle and say it's going to be $116, there's a problem. Granted, $116 isn't that high for repairs, but it was more than double my estimate. I told them that had I known that it was going to be that much, I wouldn't have brought my car in. Without any fuss or hesitation, he turned around, walked out, and came back within 30 seconds and said, "My mistake".

Now, I know the difference between "my mistake", and "we were going to try to take you for a ride".

You have been warned.

 
Laura M. | 2012-06-29

I usually am not one to write a bad review but with the lack of service that I have received from this dealership I thought it warranted the time and effort to warn others about this dealerships service department.  We bought a car from Bob Caldwell and paid to have a tow package added to it.  I scheduled an appointment to have the hitch put on our car and dropped our car off on a Tuesday night.  I was told that I would receive a call on Wednesday and that it would be done by end of day.  I never received any communication from them about the status and called twice on Wednesday afternoon and never received a call back.  I called again Thursday morning and finally was able to talk to someone.  I was informed that there was a problem with the paperwork and they had not started on my car or knew what was going on with the paperwork.  I was promised that they were going to go and find out what was going on and I would receive a call back.  We never received a call back and had to call three more times to speak with someone.  Once we had someone on the phone around 4pm on Thursday we were told that they had made an arrangement with Uhaul when we purchased the car and weren't able to schedule the appointment with them until Friday morning because all the sales people have left for the day.  It is now Friday at 10:15am and we have not received a call back from anyone letting us know if they will be able to follow through with putting our hitch on.  The only way we have received any information on what is going on with our car has been to call them over and over again and wait on hold for 8 - 10 minutes and finally speak with someone who is unmotivated and has no concern for the service we are receiving.  Our car has been at the dealership since Tuesday (it is now Friday) and we still have not received any service on our car or even a phone call returned or an answer to what is going on with our car.  I would highly suggest to avoid this dealerships service department at all costs.  It has been nothing but a hassle and huge disappointment.

 
Christina C. | 2010-11-09

I did it! I finally bought a new car!

It's been so long since my last purchase that frankly I don't have much to compare it to; however, I know my feedback will be useful (funny or cool) regardless.

It's an incredibly exhilarating feeling saying "Yes, I'll take it!" But I fear my hype outweighed the overall experience. I'd be waiting so long I figured they'd drop balloons, crack open a bottle of champagne and close down the joint - all while agreeing to give me the damn thing for free! - once I said OKAY! But clearly that did not happen.

Instead, I was able to test drive the two cars that peaked my interest without question or boundary and was only asked once if I was interested in purchase. No hassle. No nagging. Very relaxed.

I returned the next day with negotiating forces in tow (thanks to my uncle and bf) and only after a short time explaining that we did our research and we're not paying a penny over our proposed (but still very reasonable) price, the dealer went off to double check with the finance manager and came back with a pleasing finance alternative that we just couldn't pass up. After initialing and signing more pieces of paper that I could've imagined - I felt like a rockstar getting hounded for an autograph! - we were in, done and out in about two hours!

Overall the process was quick, painless (only before seeing the final number) and although not exactly what I expected (remember balloons?) I'd recommend checking out this place if you're in the market for some new wheels.