Motorcars Honda in Cleveland, OH


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On this page you can find detailed information about the company Motorcars Honda in Cleveland, OH.

The following is provided current addresses and telephone numbers of all branches car dealer Motorcars Honda, and using the card, you can easily locate it visually. Also on the page provides information on dealer Motorcars Honda in other cities in the Ohio.

Motorcars Honda


Dealer Info:


Phone(s):(216) 932-2400
Address:2953 Mayfield Rd, Cleveland, OH, 44118
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Motorcars Honda

 
Ken W. | 2015-04-25

Joe B is da bomb and so is Motorcars Honda. Got a great deal, treated with respect and class. Thanks.

-Carol and Ken

 
Ven G. | 2015-01-13

Service specialist and service manager lack good customer service.  I believe the place tries to rip off customers.  Go to Airport Acura!

 
Ska C. | 2014-11-23

This concerns only the repair side. I can't speak about the technicians without knowledge about their work. The people in the processing area are nice and friendly, but I have a problem with how slow repairs are. Although I don't blame the processors for that, a better time estimate for how long our repair would take would have prevented us from losing most of our afternoon. That's what really disappointed me.

Customers should always make an appointment and expect a minimum of two hours for any work, regardless of the service performed or day of the week, and regardless of what they tell you.  No exaggeration.  Programming a replacement key fob, which they estimated would take no more than an hour, even with an appointment, took almost two and a half hours.  A simple oil change can take up to three hours.  It took less time for the Saturn dealership to replace the brakes on my other car.  Had they told us when we made the appointment that it could take even as much as an hour, we would have brought a second car with us and left our Honda there.  Better communication would be a big improvement.

 
Matt G. | 2014-10-11

2013 Honda Accord with approx. 13,000 miles.

On October 10, 2014 AM (Friday morning), I was at the Honda dealership located on 2953 Mayfield Rd. in Cleveland Heights, OH 44118 for car service. After I waited for an oil change, tire rotation and car inspection, I was told by the advisor, Georgiann, that one of my tires, a Cooper tire (the other 3 tires are Firestone tires), located in the front, passenger side position prior to the tire rotation, had a gouge in the sidewall but the car was deemed still safe to drive. I thanked her and then walked outside to where my car was parked. I then inspected the tires and realized the single Cooper tire on my vehicle was in the same position, noting the gouge, and that the tires had not yet been rotated (this is the second time, at this same Honda dealership, this same issue has happened).

I then walked back inside the dealership and spoke with the advisor, who called the mechanic into the office from the shop and asked him to walk out to where my car was parked and explain to me what he had done.

When we arrived at the vehicle, he told me he had simply swapped the front, passenger side tire for the back passenger side tire. When I confronted him and told him the Cooper tire was in the same position, he then admitted to me that instead of rotating the tires, the had simply swapped the black, plastic tire cap from the Cooper tire for a metallic tire cap from the passenger side, back tire position firestone tire - in an attempt to make me think he had actually rotated my tires.

After confronting the mechanic about the tire positions being the same as when I had arrived, he suggested I give him back my car keys and the receipt so that he could take the car back into the shop and actually rotate the tires. I refused and told him I was going to speak with the management staff instead. I then walked back inside the dealership and confronted the advisor, who was very apologetic and gave me a full refund what had happened. She then ensured my tires were rotated before I left the dealership.

Following leaving the Honda dealership, I drove to the nearby hospital, where I work and then home, a total of 6 miles, at most, without any major issues.

On October 11, 2014 AM (Saturday morning), while inspecting the tires at home, I noticed there is now a 3-4 inch long, linear gouge, along one of the firestone tire's tread, which is clearly exposing the tire's steel belts.

My concern is two-fold: I was never informed, following the vehicular inspection, of this deep gouge on the firestone tire (now located in the front, driver side position). This gouge was not mentioned following the initial tire inspection and therefore, from my understanding, was likely not present prior to my tires actually being rotated. I am now concerned about the safety of driving my vehicle. I also don't recall any particular instance from when I left the dealership until when I arrived home that would have created such a deep and large tire gouge (I did not run over any pot holes, hit any curbs, etc.). The gouge appears almost as if a slice was made into the tire. I am very worried and upset about this as well as very disappointed that this was not brought to my attention. Therefore, I am now relaying this message in hope that this problem will be corrected immediately.

I have driven an accord for the past 10 years, have almost always had my cars serviced by Honda and I have never experienced any service issues before, until now.

** Update: On Oct 13th AM (Monday morning), I returned to the Honda dealership to discuss what had taken place. When I arrived, Georgiann, the advisor, and I discussed my concern about the slashed/gouged tire and she immediately had Bob (possibly a service manager) come to speak with us about the situation. Bob apologized for the "inconvenience" and thanked me for being "understanding". Bob and Georgiann then ensured a different mechanic and I went back into the shop where the mechanic replaced my possibly slashed firestone tire with a new firestone tire, free of charge. After the tire was replaced, I returned inside to obtain a receipt. While waiting, a manager named Mike Lesko asked me to step into his office where he explained to me that on Friday, he spoke with the owner of the dealership about the situation. Unbeknownst to me, Mike was already in the process of not only investigating the situation but states he was in the process of sending myself an email to offer a ride to anywhere I needed to go, in order to ensure my own safety and to have my tire replaced, free of charge. Mike was also incredibly apologetic and told me he was deeply embarrassed as well as livid about what had taken place. Mike and Georgian were both extremely kind and reassuring while speaking to me. I received the receipt and told them I had to leave.

 
Phillip V. | 2014-04-10

Worst car buying experience EVER!!! My wife and I drove an hour to motorcars Honda to look at a pilot we saw online. We were willing to pay the sticker price and the  first offered price for our trade in which was a civic. After waiting 4 hours we had not yet even been into the finance office without even an explanation or apology. Apparently moving us to the service area in front of a fish tank was supposed to appease us. I finally set a deadline of 7:20pm (we arrived at 3:00) to sign anything. After that time they asked us to wait another 5 minutes so we could be next in line. It was then explained to us that one of the finance people had left early so that was the reason for the wait. Why not tell us this 4 hours ago?! We were walking out when they offered us a whopping $200 dollars off a $25000+ car. Really?! The plates and insurance had already been switched on the cars too so all we had to do was sign. Needless to say we drove away in the same civic we arrived in. Save your time and money and go someplace else.

 
Clarissa M. | 2014-02-26

I got off my last day at work  with a colorful poster in my hand from my co-workers.. went in to my car and drove here to Motorcars for a routine maintenance check and tire change.. what do I see on my windshield?? a freakin' parking violation ticket from work?!!! irony of my life!!

anyways, i went in and totally forgot that it was cold outside because of the very warm welcome of ms.georgette.:) i was attended quickly and in less than 30mins, I saw my suspended and tireless car at the workshop. Their mechanic patiently explained what has to be done to my car and made honest and sensible suggestions about tire options.:) He also allowed me to take pictures of my "baby."
I've been coming here for 7yrs now and was always treated well.:) For me, great experience matters and that's what I get at Motorcars on top of their exceptional skills in taking care of my car.:)  
Also, nothing beats a warm, freshly baked and FREE cookies that you can get while waiting.:)

 
Charlie M. | 2013-05-02

I have a 2007 Honda Accord. Service at Motorcards Honda is more expensive than similar dealerships in Houston TX.

For instance, they wanted over $150 for a B service, which would be half that in Houston. They were also unable to cut my aftermarket key, which per user reviews on amazon.com no other users/dealerships had problems with. They were able to sell me the same version of their over priced key.

I always feel like I'm getting ripped off and find their rewards program gimmicky. Just give me a fair deal up front.

 
Monique W. | 2012-10-05

YOU WILL BE PRICE GOUGED. I REPEAT. YOU. WILL. BE. PRICE. GOUGED. If you absolutely refuse to let anyone but a dealership mechanic touch your car, drive to literally any Columbus Honda if you can. But this place? No. Do not pass GO or collect... (You get the picture.) Ask around for a really good local mechanic before landing here. I'm not sure what has happened over the years. But something has changed, and not for the good. I will not be back.

 
Kimberly S. | 2011-04-19

I purchased my car at Motorcars, and had a wonderful experience. After what I went through last night, I will never go back there.

I received a recall in the mail and contacted Motorcars to have it fixed.  I arrived around 6pm, and was told it would take 2 - 3 hours to fix the problem. I asked them if I could have a loaner/rental so I could run errands (or even just grab dinner), and they told me that since I wasn't Elite at Motorcars - they would have to charge me $40. So lets recap so far ... Honda messes up on my car, and I'm stuck spending 3 hours in a dealership on a Monday without anyway of leaving? Awesome, thanks Honda.

I tried to make the best of the situation, and my parents were nice enough to come grab me and take me to dinner. I returned around 8:30pm to check on my car to find out they hadn't even started on it.  In fact their exact words were, "Um - we didn't know you were here, and haven't even started on it." Didn't know I was there? I checked in, received paperwork, asked for a loaner/rental, was denied, and sat in your waiting room for over an hour before leaving for dinner. How could you not know my car was there?

I ended up leaving Motorcars around 10:45pm.  To make matters worse, they didn't even wash or clean off my car after working on it, and the internet was so spotty that I couldn't even get work done.  I will never return to Motorcars. I'm very upset with how they treat their customers and value their time.

 
Justin L. | 2010-10-10

Motorcars Honda is a lot more than a repair shop.  It is also a dealership.  It excels at both, and is the best all-around dealership/service department I've ever worked with.

I've purchased three Hondas from this dealership since 2003, and all three experiences have been excellent.

In 2003, I purchased an Accord Coupe, in 2006 another Accord Coupe to replace my wife's Jeep Liberty (at this point, I'd traded in my Accord on an Acura TL).  In 2009, we replaced her Accord with a new Pilot.

I've dealt with the same salesman on each occasion, Andrew C.  Andrew is the alternative fuel vehicle sales manager, but he and I have built a relationship, so I always ask to work with him.  I have, however, dealt with numerous other members of the sales staff along the way, and they are all great.  Trevor, the general manager came in to spend some quality friendly time with my wife and me ensure that we (having already bought two cars there) were completely comfortable and happy.  Andrew checks in with me from time to time just to make sure I am doing well in general, asking more about my family than about my car.

The service department is open four nights a week until 2AM or 3AM (I don't remember which), and that is a great feature/service.  They also have a beautiful waiting room with fresh cookies, TV, computers with internet access, and a refrigerator full of juice and soda, and comfortable chairs and sofas.  So, if you are left in a bad situation with your car, it's likely you'll be able to get in at night after work, and even if you don't have another ride, you can wait comfortably.

I don't understand rating a place 2 stars because you didn't like their price and had the work done elsewhere, but I guess that's how Yelp works, and those reading reviews can make their own decisions.

I can't say enough good about this place, though.  The quality of this dealership is a huge factor in my car purchase decisions.  The Pilot was not my first choice in vehicles, but doing business at Motorcars Honda WAS my first choice.

 
Geoff P. | 2009-07-29

Until recently I thought highly of Motorcars Honda.  Generally, my past experience had shown their service department to be responsive and helpful.  It is a dealer, so no matter what, you will be paying top price. That said, my most recent experience with them has made me vow to never go back.

In short, my car (10 y.o. Honda) was making an odd noise when I was turning right.  I brought it in one afternoon and the next morning the sales guy called me to discuss my problems.  He reported that the noise was build up on the brakes and the back rotors were worn down and my brake lines needed replacement.  For the rotors it would be $500 and for the brakes lines it would be $2800 (!!!).  He then claimed that he could do the brake lines using parts they made "in house" for only $2100.  

First of all, as an engineer, I know that they don't actually make anything there.  At most they bend and fit generic piping to the car.  While that it is a fair bit of work to do that, it isn't honest to say they make the pipe there.  Nor is it worth the $400 for parts that he claimed it would be. I was (and am) insulted that he tried to deceive me like that.  Moreover, I couldn't fathom paying $2600-3100 in repairs for a $3000 car.  

Needless to say I brought it to another shop nearby.  They were straightforward with me and replaced the rotors for $300 and the brake lines for $250.  

It isn't worth it to go to a dealership like Motorcars Honda only to pay 600% the price you could elsewhere and have them try and deceive you.  I know others have had a good experience there and surely it can depend on who you talk to.  Still, I won't be going back anytime soon.

 
Jason C. | 2008-12-23

I've shelled out money for a lot of car repairs and service over the years, and Motorcars Honda on Mayfield is one of the most helpful and pleasant providers I've worked with.  They talk straight, keep the 'up-selling' to a minimum, do not create 'crises' that need 'immediate repair', and make every attempt to work by your schedule.  Further, they'll actually spend time on the phone with you to help determine the urgency of your situation, rather than immediately reverting to the standard 'can't tell ya anything until ya bring it in' line that most auto shops use.