Montrose Mazda of Cleveland in Cleveland, OH

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On this page you can find detailed information about the company Montrose Mazda of Cleveland in Cleveland, OH.

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Montrose Mazda of Cleveland

Dealer Info:

Phone(s):(216) 351-9999
Address:9600 Brookpark Rd, Cleveland, OH, 44129
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 6:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Montrose Mazda of Cleveland

J R. | 2014-11-17

The service department is the worse.  

I can stand in front of the counter for 20 minutes. The staff shuffles papers, moves keys and no one acknowledges me.  I receive the invisible man treatment.  

During an oil change, fluids are supposed to be checked and replenished.  I've been low on windshield washing fluid, power steering and brake fluid over the past year.

For anyone who uses them good luck.  You either have a death wish or are optimistic.

I have tried to complain to management.  No one calls or responds to email.

Chelsea C. | 2014-08-16

Where should I even begin?

Let me start from the beginning...This was my first time purchasing a car ever so of course I took someone with me who has experience with car salesman.  We found the Mazda 3 I wanted used on Autotrader and it was located at Montrose Mazda.  I having just moved from Chicago needed a car ASAP to get around everywhere here in Cleveland and was desperate to get a decent car with low mileage and in decent condition.  Turned out the Mazda 3 I found was perfect.  Sat down with the car salesman Mike Fry.  He smelled of cigarette smoke (typical car saleman right?) but was nice.  Made the purchasing process and easy one since I had my boyfriend with me we made sure he didn't try and pull any BS with extended warranties and other packages they try and sell you on used cars.  That all went well.  

What didn't go well was the fact that we hadn't officially moved to Ohio yet and I had to get my car registered in Ohio and all my plates, title, and such.  We were still in Chicago for three more weeks after I purchased my car and left it in Ohio at our house. My boyfriend had called Mike a week before he was moving to Ohio to start work and let him a message on his voicemail that apparently was the landline at the dealership, asking when we should be expecting our TITLE in the mail seeing as two weeks had gone by and we still hadn't received it.  NO CALL BACK.... I moved to Ohio a week later and my boyfriend had contacted Mike two more times and left voicemails and no call back, yet again.  My boyfriend and I decided to call and ask for the manager because 4 weeks had gone by and we couldn't get ahold of Mike Fry.  My boyfriend tried speaking to a manager and the receptionist would not stop forwarding him to the main voicemail box for the whole dealership.  The day before my temp tag was to expire I still didn't have my title in hand to get my plates....I contacted Mike and spoke to him via his cell phone which when I asked him why he didn't return our calls earlier he proceeded to ask what phone we called him at...First off- what does it matter if it was your cell or land line work phone if we left a voicemail why was our call NEVER returned?  Then Mike said they still didn't have it, I'm wondering if I still don't have my memorandum of title how was I going to get to work the next day with expired temp plates?  It wasn't until the day after my plates expired, after having to rent a car to get to work, that Mike had gotten my memorandum of title.  Something that should have been done weeks earlier.  And this is the icing on the cake as I arrived five minutes before the BMV closed to get my plates, the woman who was so helpful at the Independence BMV pulled up in her system that no one had requested my memorandum of title until THAT DAY!  I was the whole time seeing as Mike already had our money in his pocket after the purchase of my vehicle, he obviously wasn't interested in providing good customer service.  Instead he half assed his service (if you can even say that) and did the most important thing last minute.  I tried speaking to management the day that I walked in to pick up my title and they refused to give me another temp tag so that I wouldn't have to rush to the BMV on a week day after working to get my plates.  They said legally they couldn't and one man proceeded to ask, you know, you look like the girl from the Disney movie Brave? ---Really? I will never again buy a car from Montrose autogroup, EVER! Horrible, HORRIBLE, HORRIBLE customer service! It's no wonder these people are car salesmen, his lack of intelligence makes him highly unlikely of being able to work in any other industry.

Greg S. | 2014-08-04

I would say that I got bad service, but I actually got no service. I walked through the inside showroom. Nothing. Plus, they have about 4 cars. Where is your inventory? How are you even in business?

Scott B. | 2014-07-17

By far the most unprofessional and worse customer service I have ever experienced.  They even sold me a car with 1 tire the wrong size causing me a ton of trouble down the road.

I left 4 messages and never got a call back. Their receptionists are even rude. THe management is a joke, they are slimy online car dealers and at the dealership its a false sense of reality because the facility is nice but they sell sH!t

Richard M. | 2014-06-18

Sale went fine but now my car is approaching the end of the warranty I continue to receive calls on my cell phone trying to sell me an extended warranty. I was promised that my personal information would not be sold, but that turned out to be a big fat lie. If you decide to buy a car from them don't take their word on anything. I myself will look elsewhere in the future.

Jason L. | 2013-12-01

was told to ask for "billy" but dealt with "doug reynolds"

tried to push a ford off on me with scratches, dings, high miles and worn out seats

talked down to me about my credit, job and how i couldnt get any more money

acted as if i was stupid, putting words in my mouth about what i wanted vs what I told them

dealerships like to prey on those who they think are naive.  ask questions and if something doesn't feel right, then it's not.

Brady L. | 2013-02-15

Stereotypical car dealership, pushing me on a car that I had no interest in.

Alec Y. | 2012-08-03

I bought a new car from Montrose Mazda at 9600 Brookpark Rd, Cleveland back in 2010.  It was my second time purchasing a new car from a dealership and it was a horrible experience.  The salesman was great and pleasant to work with and we agreed on a car and a price BUT their breakdown in customer service occurred when we entered their "Finance Department".  OH the nightmare!  The finance lady at the time tried to get me to sign documents with unfilled blank lines; she tried to offer me a "better" interest rate than the bank I am with even though it was the same bank; she would not accept payment from my bank for the car after I signed the purchasing document (after a few days, I would be forced to use their loan instead of my bank loan); and she refused to take calls and would not return my calls after I signed the purchasing document.  I got so mad that I cleared out a savings account to pay off the car in full!  This is my honest and factual experience.  I really wished it was a good experience and I would just as well taken time out of my day to offer praise where praise is due.  Unfortunately, it was a dramatic experience that I will never forget ... like most dramatic experiences.  Please keep in mind, this is only my experience and it might be a lot better for you and also it occurred years ago back in 2010.

Here are the details of what happened:

1. The Finance Director tried to get me to sign a Purchase Order without writing in the down payment even after I handed her the check (saying "just put it on a sticky note for my bank"!!! I responded by telling her "no way, my bank will not give me a loan for an amount thousands of dollars higher than I had asked for", so she printed out a correct Purchase Order);
2. promised to fax over the Purchase Document and Dealer Invoice the next day to my bank but failed to do so and would not reply to my phone calls or emails the entire day;
3. had me sign the Agreement to Arbitrate saying it was mandatory for all car buyers (beware, this removes your consumer rights);
4. tried to get me to sign a Conditional Delivery Agreement with blank spaces: "You agree that we have ____ days to obtain financing from the Lender or to assign the Retail Installment Sale Contract"! I asked her why I should sign this agreement if I was not financing through them AND she left the "___ days" empty?!? She replied it was typically ten days but I told her I'll sign it later when they receive full payment of the car. She was irritated by that time and let it go.
5. and she said she could get me a loan with lower interest rates through Fifth Third Bank...the same bank that I'm with! I was like, "NO WAY, I'm not going through an intermediary for a loan!".

Anne R. | 2012-05-03

I recently started looking into new vehicles. I had heard and read reviews regarding the new Mazda CX-5, and this vehicle was on the top of my list.
There are no Mazda dealers in my area, so I decided to drive the 20 miles to Cleveland, to look at that vehicle.
Nobody acknowledged me, although the show room wasn't overcrowded. Several salesmen were standing around drinking coffee, talking on their cell phones etc. After standing around and waiting for about 10 minutes I interrupted one of the sales guys phone conversation and asked for info material regarding the CX-5. He kept talking on the phone, but handed me a brochure, then I walked out.
I walked around the lot and looked at a few vehicles, nobody showed up, just a young man, who was cleaning cars was around and answered a few questions.
I drove out there again a few days later, hoping I would get a chance to talk to a sales man, maybe getting a CX-5 for a test drive.
It was actually worse than the first time. Nobody whatsoever even looked at me (I am a decent looking woman in her 50's). I also walked around the lot again, hoping someone would show up, but nothing!
These guys don't want to sell cars! Well, I did not purchase one either, took my hard earned money to Honda!