Metro Lexus in Cleveland, OH


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Specialties

Our dealership specializes in the sale of new and certified pre-owned Lexus vehicles along with world class service unlike any other Lexus dealer in Ohio. Our award winning sales, service, and parts staff is eager to answer any of your questions whenever it is convenient for you!

We are also the recipient of the "Dealer of Excellence Award" from Lexus which is for dealers who go beyond the standards as set forth by our manufacturer and have done so for 14 years.

Come see why people call Metro Lexus "A Once in A Lifetime Experience Everytime."

History

Established in 1989.

Our dealership was established in the first year that Lexus became available in the United States which was 1989.  Lexus and Metro Lexus quickly became a popular household name among the finest luxury vehicles sold in not just the U.S. but in the world as well.  

Today, Metro Lexus has become the premier Lexus dealer in Northeast Ohio and has also earned the title of Ohio's largest Lexus dealer. In addition to new and certified pre-owned Lexus vehicles, we also offer more services to our clients than any other luxury automotive dealer in the state.

Some of our complimentary services include valet pick up and delivery with a free Lexus loaner vehicle while yours is in for service, weekly car washes at our Auto Spa facility, airport shuttle with appointment, free health check of your car with each service performed with a print-out on what the status of all mechanical and technical parts on your car, plus much more.

Metro Lexus


Dealer Info:


Phone(s):(216) 916-6000
Address:13600 Brookpark Rd, Cleveland, OH, 44135
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Metro Lexus

 
Al T. | 2014-08-14

They practice bait and switch. Sell cars they don't have, take deposits then claim , someone just happened to sell that car. If I was an executive from Lexus Headquarters, I wouldn't allow these people to sell heavily used and abused Lexus cars, nevermind new ones. Stear clear of this sink hole, and hopefully it goes away.

 
C.J. S. | 2013-12-31

Phillip C,

I do not care to ameliorate the many issues.  I chose not to go to metro lexus based on many instances, not just one.  I guarantee you, nothing will change since all these practices have been going on for many many years now.  And based on your replies to other customers complaining on yelp, I'm glad I didn't respond to you.

I love how the only positive review on yelp for Metro Lexus was from Alan C, who is an employee at Metro Lexus.  I can care less about looking at a grand piano when I'm getting my car serviced.  And the majority of Lexus dealers have Starbucks coffee, by the way.

Unfortunately, when companies like this get exposed online for price gouging, and complete non-professionalism, then they pretend to care.  But, if you voice the concerns in person or on the phone, it's another story.  For all you Lexus owners, you should really compare prices to Classic Lexus, or other Lexus dealers.  A simple oil change was almost $50 more at Metro Lexus.  The same toyota oil filter is $8 more than anywhere else...talk about price gouging.

And let's just say, if I really did fully tell you my horror stories of Metro Lexus, I'm sure an employee there would be fired for what they said to me.  It was that bad, and it was quite recent.

I still stand today, that I will drive the extra 20 mins more to go Classic Lexus.  It is always well worth it.

Finally, you can fool all of the people, some of the time, and some of the people, all of the time, but you can not fool all of the people all of the time.

 
Executive C. | 2013-11-14

Yeah right Metro Lexus these guys are crooks overcharged me for an new LS 430 that i leased back in 04 it was an 2005 model over charge me by  162.00 per month  it would even been more but negotiated the note down Smdh.Should of stuck with Classic Lexus the place were i bought my first Lexus at lease they didn't cheat me im never going back Will be buying a Mercedes Soon

 
Donna W. | 2013-09-07

Horrible customer service from the service department...lies, deception and overall lack of integrity.

 
Cathy C. | 2012-07-25

I have purchased two cars from Metro Lexus and they will be my last because of the rude service at the car wash. Employee started yelling in my face that I almost caused an accident when driving into the carwash. I believed he was waving me into the carwash but  he says he was waving another car in. Employee seemed to have some anger issues and certainly did not treat me with respect

 
Alan C. | 2012-07-12

Ohio's only "Elite of Lexus" dealership which is an award indicating excellence in sales, service and customer satisfaction ratings of truly outstanding.  With a grand piano playing, a well lit showroom and complimentary Starbucks it's easy to see why.  Their sales and service staff are very friendly and knowledgeable.  This is what car buying should be!