Swapalease in Cincinnati, OH


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Specialties

The leader in lease transfers and lease assumptions. Swapalease can help you exit your vehicle lease early by marketing your car lease to lease buyers seeking a short term lease assumption or lease transfer. Buyers can assume or takeover a lease that fits their payment budget as well as choose a lease term that meets their needs. Swapalease is the lease trade leader, the largest lease trader, and the pioneer in the lease transfer and lease assumption business. Swapalease is your best option for both entering and exiting automotive leases cost effectively.

History

Established in 1997.

Headquartered in Cincinnati, Ohio, Swapalease.com is the world's largest automotive lease marketplace and the pioneer in facilitating lease transfers online. First conceptualized in 1997, Swapalease has evolved into a leading automotive consumer online destination servicing all aspects of the automotive leasing lifecycle including education, research, pricing, acquisition and lease transfer.

Swapalease


Dealer Info:


Phone(s):(513) 381-0100
Address:11224 Cornell Park Dr, Cincinnati, OH, 45242
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 4:00 pm
  • Sunday: Closed

Dealer Info:


Phone(s):(866) 792-7669
Address:11224 Cornell Park Drive, Cincinnati, OH, 45242

Reviews on Swapalease

 
Randy S. | 2015-04-24

I had a terrific experience working with Swapalease.  It started when I contacted them and was connected to Amy Turner who walked me through the listing process and signed me up.  I had a BMW Z-4 lease that I needed to get out of.  Since it was mid January, Amy cautioned me that the dead of winter was not the best time to move a convertible, but she expressed confidence that it would happen. She also urged me to be sure I had "GREAT" pictures.  I paid the minimum fee, which she discounted slightly.  Amy was right, as soon as we started seeing signs of nicer weather, I received emails and my phone started to ring.  My first potential candidate fizzled, but 4 days later I had another, who just happened to live 1 mile from me.  Thanks to guidance from Amy and Carissa Tallman, the process with BMW leasing and my lease candidate went very smooth!  Based on emails over the past 2 weeks, I think I could have leased 4 of them!  I posted my car on their site in Mid January and it was gone on April 23rd.  (Again, weather for convertibles was a delaying factor!)  If I needed to get out of another lease...I'd call them again!  Thanks to Swapalease!  RS in Des Moines, Iowa

 
Ryan O. | 2015-04-15

What a great service!

I have used swap a lease twice to get into a lease and to later get out of the same lease when my needs for a car changed.  Both processes were relatively painless.  It was $60 to register as a buyer and $100 to register as a seller.  When I assumed my lease, the process was completed within roughly a month.  When selling my lease, the process took about 3 weeks to find a buyer and then a little more than a week to complete the lease transfer.

I see a lot of negative reviews for swap-a-lease and I know EXACTLY what the problem is for most sellers.  The sad truth is many people who list their cars on swap-a-lease, unfortunately, got ripped off on their lease and our paying WAY too much for their car.  Most people looking to assume a lease are doing it to save money by not needing to put a down payment and deal with dealership closing costs.  Best advice for a seller is to compare your monthly payment to other cars listed that are similar to yours.  If your payment is significantly higher, unfortunately, you will likely have to offer some incentives to make your listing price more attractive.  One example: I've seen BMW 535i models listed on swap a lease in the $500/mo range (great payment!).  These don't last long at that price.  Then you see some 535i models going for $700-800/mo and those listings have been there forever (for 800/mo, you could lease an m3/m4!!).  Bottom line: compare your price to others and if it's on the high side, offer an incentive to cut the monthly payment down and there's no way your car won't sell.

 
Luca G. | 2015-04-12

Confirming my 1 star, this site is a joke. dont give they you money for nothing. The ONLY service they provide is putting your car on the site, that's it!!! You can put in on Craigslist for free and you get way more people interested, trust me.
I finally got someone to get over my lease, FROM CRAIGSLIST!!!!

 
Layla J. | 2015-04-10

I agree with all the yelp reviews. DO NOT even think about wasting your money on this crap. They charge you a fee ($99) and provide NO guarantee  if the car will get sold. That in itself shows that this is shady business.
Posted my car and granted I was helped through the process no one ended up contacting me except a dealership that is associated with swapalease. I ended up selling my jaguar f type to carmax and I regret even thinking about opening a swapalease account. Save your money from these thieves. The reviews say it for itself.

 
Raena T. | 2015-04-03

Registered with a buyer, found the car i liked and sent a question that was pretty easy to respond - is the car still avail and how can i take over a lease. to submit the question buyer needs to fill the form with phone number etc... and manager started to call me at 6 am! its ridiculous. I replied to her email that they have very strange customer service, they tried to reach me over phone again - but thanks, im not willing to talk to them. I asked to reply by email - nothing. So i see many sellers complain there was nobody interested in their car 0 guys, maybe many people were interested just low chance to reach the seller, since buyer expected to pay as well to unlock the option contact seller. Well, i ld pay if i was sure the car i liked still avail, but this site looks too suspicious to me now

 
Nathan A. | 2015-04-03

Unfortunately, the service that was offered to me was ultimately a let-down. Although their concept of matching buyers with sellers to exit lease agreements has potential, it just doesn't measure up enough. Here's my review, I'll keep it thorough and straight to the point:

I liaised with Kaz Saladin who is the account manager thats assigned to my account. After numerous conversations with him providing detail on their packages. I decided the platinum package would be the best fit for my needs. A little background on the Platinum package, it is their most prestigious offer that includes: enhanced web advertising, newsletter coverage and more.

Kaz, did assist in getting my platinum package set-up and like many of the other reviews I was informed on how quick my vehicle would sell and would catch the attention of a prospective buyer (30 days max). Now for my analysis, the issue with Swapalease is their lack of involvement in the lease transfer process. After you get your account set up its really a waiting game with no interaction or check-ins from your account manager. They literally vanish, not surprised however.

The packages are in my opinion, too expensive for what it is you'd get in return. You may spend up to $500 for a platinum package but what if no one contacts you within the advertised time frame? After they sell you a package there is no follow-up whatsoever, nor any money-back guarantees (This was a huge red flag).

If you are fortunate enough to grasp the attention of a potential buyer many times, those buyers aren't serious. Many will waste your time by asking random questions, bribes and scams. If anything, Swapalease should do a better job of monitoring and gauging a pool of serious buyers. This isn't Facebook, people are on this site for the purpose of getting out of their leases and not for having pointless discussions without any beneficial outcome.

Save your money. Swapalease is a gamble and not a guarantee for the amount of money that you'll spend. Swapalease should have a service where they actually SEEK OUT buyers and match them up effectively with sellers, after a specific criteria has been met. Had they streamlined their service offering in this way, then I could see how a $500 platinum package could be justified. If that doesn't work out, then they should at least take the ethical approach by offering 100% Money Back Guarantees!

For me, this was a good pilot test for determining if it was worth it. Now, I know the truth and for the readers that are potential customers will hopefully be that much more informed as well. Word of mouth is a powerful tool..

Thanks.

 
John F. | 2015-03-12

I am looking to buy a 80K GL550 and swapalease can't even confirm anything unless I pay them a fee?  Why would a buyer pay for a fee when they can't even confirm buy out costs???  Pay a fee to look at a car???  

This service or lack thereof is a JOKE.  Seller's should know that swapalease charges buyers to confirm info about their car, hard to make an educated decision when you can't get info...

1 star is too high, ZERO STARS for this useless service!

Follow to post below:

I asked the appropriate questions, here were the sellers replies:

Cost of lease-end buyout?
Not sure
Current lease buyout?
Not sure

I also called swapalease this morning, prior to their response below, I was told the only way I can confirm buy out is to pay their fee???  I have been working with the local MB dealer and know my costs, what if the buy out on this vehicle is significantly higher?  Waste of time and money, I have requested my "free account" be canceled.

The reply below is another example of lack of professionalism with this service. They should do their homework before they post an irrelevant reply, to lazy I guess.

 
G C. | 2015-03-03

big waste. don't do it! save your money - find another solution.

 
sammy s. | 2015-02-23

GARBAGE
(I'M NOT DRUNK)

especially if your lease company requires you to remain as co-signer after treansferred, you are going to have to live rest of the lease terms worrying if ther new leasee will pay on time and doesn't run away with the car.. unless you find a close friend or relative you can trust. I got 2 calls and 1 was flaky, and another one didn't work out. he asked for too much $$ to cover his ass.
I ended up transferring to company boss who I trust.

do not waste your $ and I totally WASTED $$$$  and had no result. Swapalease is to be avoided at all cost.

 
Steve L. | 2015-01-09

What a waste of time and money. My car has been on the site for 90+ days
and I have not received a single interest inquiry. I paid a little over $200 to advertise it. Complete waste. Leasetrader is also a more expensive complete waste. My hats off to the genius that invented this website though he's getting rich off suckers like me...

 
Iván S. | 2014-12-31

What a joke of an organization -

Really recommend you work whatever plan you can with the company through which you got your lease. Everyone at Swapalease is negligent. Vernon had no response to any of my emails other than "offer an incentive" .. no joke, every time..

After about 10 months of a very competitive lease being offered on Swapalease, I simply went through Honda and took care of it myself (at a $ penalty). Still better than dealing with this hoax of a company.

PS: in 10 months, I had literally 0 remotely fruitful connections.

Stay away

if you think i'm alone - ripoffreport.com/reports…

 
M H. | 2014-12-09

I KNOW WHY THE REVIEWS ON THIS SITE ARE LOW........because they are left mostly by people who couldn't find someone to take over their lease........AND YOU KNOW WHY? Because they thought this was a place to "dump" the lease on the car they committed (say) for a 48 month term, and have had it for only 12 of those months, only to find they put way more miles on it than they thought, and got screwed at the dealership by being sold on some "no money down deal", which raised the residual value so high and the payment not competitive that sure........NO ONE WANTS IT! I can tell you as someone who has done 4  TAKEOVERS (2 BMW's, 1 Ford Edge, and helped friends of ours get a Camry) that the system for GETTING a car is easy and, for the most part, doesn't take more than 3 weeks. Two cars were shipped to us, the others were local.
I can't speak for advertising on the site, but using it to locate and do a transfer.......no problem!

 
Mahesh D. | 2014-12-03

Advertising your car in this website is waste of time and money. Paid for Platinum (with discount amount)and advertised my Beamer, its been more than 45 days and I dint receive  a call from swaplease people.
At first they call and bug you until you register and pay the amount  and after you pay the amount you wont get any response from them we have to keep checking with them for the updates.
Its better to look for other options with your dealer than going through this website.

 
Thomas G. | 2014-11-30

Glitchy site would not work correctly no matter what I did. Frustrating and stupid site. I will be calling when they are open and getting my money refunded.

 
Ivan D. | 2014-11-06

Honestly you have a better chance on craigslist. If you received a highly competitive lease then you may have a chance trading it on swapalease. If you can't move the car on craigslist, you certainly won't move it on swapalease or leasetrader. They are both incredibly overpriced for the "service" they provide.

I traded my car on craigslist and had no serious buyers on swapalease for 2 months.

 
George S. | 2014-11-01

Did not sign up but the customer service people are very rude.  I have used more than one.  They rush you, do not ask if you have any more questions, just ask if you want to sign up for a membership.  I would trust the negative reviews.  See for yourself.

 
Anna L. | 2014-10-27

I'm also surprised by the negative reviews- we had a perfect experience with them from beginning to end. I worked with a guy named Jeff Edgington and he was courteous and honest through the whole process. It did take about 50 days to find the right buyer, but once we found eachother it was so worth the wait. We have also used lease trader dot com, and found that while I did get more inquiries from that listing they were never serious buyers, and in the end swapalease came through as promised.

 
Joanna T. | 2014-10-10

I'm quite honestly shocked at the low star rating on yelp.  I had the most amazing experience with swapalease...specifically Rick Hogue.  He was always courteous and professional and available any time of day via email or even phone.  He helped me with my initial listing and made the experience seamless and painless.  He helped me weed out people that he thought would waste my time and people that he thought were less serious.  It was my first experience trying to exit a lease and he explained everything in layman's terms so I was able to understand.  Within a month I was free of my lease and driving my new car.  Thanks Swapalease!

 
Steve N. | 2014-08-06

Funny... all they do is waste their time trying to call and leave voicemails, car has been sold. Do not use them.

 
A S. | 2014-06-25

Dishonest advertising baits you with the following statements: "With your FREE Swapalease.com Buyer Account you can: Contact sellers to ask questions," etc. But when you do register, they email and call you until you cough up a hefty "subscription" fee that costs more than an Internet subscription. When I pointed this out to the "account manager" who was assigned to harass me--after I asked him to stop constantly trying to contact me--he said this in response:

"I'm sorry [sic] Didn't know that 80 dollars really would break the bank for you ,sounds [sic] like this isn't a good fit for you if money is such a problem with the small fee."

Judge for yourself if this is the kind of service and "professionalism" that's worth paying for.

 
Marcy R. | 2014-06-11

thank you for all the honest reviews. I almost paid 800.00 for featured  ads. so glad I didn't.

 
John P. | 2014-01-09

Very disappointed in my overall experience. I was charged $700, without prior notice, before my ad was ever activated or run. While disputing this ridiculous and fraudulent charge, very little effort seemed to be put in working with me directly. Multiple emails and phone calls were never returned.

No direct responses were ever given to why this amount was charged especially given that during this time, no ad was even placed on the site. In the meantime I found an external buyer and proceeded with the deal, as there was still no ad for the vehicle on Swapalease. That buyer ended up falling through, so finally, I requested the original ad be at least re-activated since I was charged and up to this point had no delivered product. Received communication back immediately, go figure. Guess the opportunity for more business is motivating than when a client has a specific issue.

 
Stacey Jay K. | 2013-12-05

My car was listed from May of 2013 - December of 2013 and I think every psycho in the US contacted me. I had over 6 people apply for the car and all were denied credit by BMW. I have another 10 who wanted me to practically give them the car - or pay them to take the car; UNREALISTIC DEMANDS like $3000+. This is a BIG HUGE frustrating waste of time. The people that buy cars on this site are any old Joe off the street, with no credit, no credit history.

Leasetrader is not any better. I took my car off of both sites today after a prospective buyer started threatening me and starting making unrealistic demands of me.

I actually felt threatened and had to consult a lawyer.

SERIOUSLY do not waste your time or money. Keep your car or try to trade it in with the dealer or possibly a friend or family member.

NOT WORTH A SECOND OF YOUR TIME OR A PENNY OF YOUR MONEY. BEWARE!

 
C B. | 2013-11-17

Complete SCAM! Not only did I get no replies, but they are actually advertising lease deals for the exact same car I'm trying to get rid of from the corporate car companies, who are offering newer cars for half the price. A shameful company with no integrity or morals. DISGUSTING!

The rudeness from the sales team is just beyond words too. How is this company still in business?

STEER CLEAR!

Do not give this company one cent of your money.

 
Janete M. | 2013-06-17

I was hounded and hounded to buy the advertisement. And as I was getting desperate I did it. Guess what ? Once I bought it I would have  to send multiple emails to get a response. And I was told that based on the volume they have been dealing with on my car that my car would have hits and be taken within a  month. Guess what NO HITS! and no response from salesman either.

 
Shantanu B. | 2013-05-31

Atrocious & insulting customer service behavior by Vernon Madden; senior customer account manager. Tries to hard sell you and then gets petulant when the customer doesn't want the expensive option. So much so that he is willing to have swapalease lose business by writing nasty emails and asking a customer to not use swapalease.

Stay away! Use leasetrader, ebay, etc.

 
James S. | 2013-03-20

Trust the reviews! They ensured me that my car would be sold in less than three weeks. Over 2months have passed  and I have not had a single inquiry. They also charged me $300! I will be submitting a claim to the BBB.

 
Jorge Y. | 2013-02-01

Kept calling me even after I told them I already bought a vehicle from a local dealer. Some salesperson named David was extremely rude to me when I told him I no longer needed a vehicle. He said "fine" and hung up on me. Hilariously poor behavior.

 
Craig I. | 2012-06-28

If I could give a lower rating I would. Unlike most of the feedback here, I was looking to acquire a car, and I paid them for a "subscription", but I was sorely disappointed. The information is stale and inaccurate. I reached out to 10 different people, and only one of them had a car that was still available; however, the site listed the car as a 10 month lease when in reality it was a "new" 42 month lease. This site is a scam, and I think you should go no further than looking at Komal's review. I'm fairly certain she has something to benefit by the success of swapalease. Have you ever seen feedback written in such a manner? They are shameless and dishonest... Stay away!

 
Heather E. | 2012-03-10

Talk about False advertisement!  They adverstise posting your car on their website for $50.00 this is not the case.  I paid the 50 and never saw my car online.  i actually had to call swap a lease and they said it would be another $150 to get my car online and that would take care of the paperwork.  I was also told they've been in business 13 years so my car (2011 hyundai elantra) would surely sell quickly.  3 weeks go by and nothing.. no callls or emails from potential buyers.  Finally I call to take the posting off and requested a refund of $100 since no paperwork was done and that sure as hell wasnt happening!  Do not give this company one cent of your money b/c you will lose it and regret it!!

 
Marissa S. | 2011-05-17

Swap A Lease is the biggest scam that I've ever experienced.  DO NOT USE THEM!   I had a brand new Subaru Impreza Wagon 2010 with only 5000 miles (and a lease with 15k per year).  When I initially called, they guaranteed it would sell fast because it was brand new and in excellent condition with essentially no miles.  I had parked it in a garage and barely used it.   I paid $400 for the front page ad to be featured in early March and I received ZERO interest.  It's been up there for almost three months now and nothing.  They try to sell you on their success rate, but just collecting fees and NOT selling or releasing cars.  STAY AWAY.  They keep telling me that I signed a contract so no refunds.  Do not sign a contract as there are better ways to get rid of a car that are ethical.

 
Komal B. | 2010-05-25

Have you ever found yourself staring at your car in the driveway/garage/carport/living room wondering if someone could take this hunk of metal off your hands and give it a better home?

Do you sometimes think: "Damn, I wish I could lease me one of those hot Mercedes automobiles without having to pay the upfront lease costs like cap cost reduction, acquisition fee and security deposit."

Well, my friends, Swap-a-lease is your answer.  I have used swap-a-lease for 3 years now to give up my leases and to take over other people's leases and it has worked brilliantly every time.

I have gotten into a BMW lease and a Mercedes lease for ridiculously low monthly payments without having to pay ANYTHING up front by simply taking over someone else's lease.  Yes, the car is slightly used, but I also saved a few thousand dollars in upfront costs.

And I have gotten out of my BMW lease with the ridiculously high monthly payment without having to take a hit on my credit.  

The site could use some updates and improvements -- like showing the exact date a car has been posted so you know how old the ad is, and the wishlist feature doesn't work so well.  But for what it does, this is a brilliant solution to get into or out of a lease at minimal cost.

It's also much better than leasetrader because (a) it's cheaper and (b) they don't have to run your credit for you to get into a lease.   When you get in touch with a prospect, the two of you can deal directly with the leasing company or swapalease can deal with the company and manage the transaction.  I'm a control freak so I prefer dealing with the leasing company directly.  It also saves time because I don't have to wait for information to make its way from the leasing company to swapalease to me.  

The one downside is that the process does take weeks, even after you have found a prospect.  This is because of the transfer paperwork. The car companies would prefer you to go out and lease a new car so they have no incentive to hurry up the process.  I've come to believe that every car company has exactly one employee in the lease transfer department and that employee has needs -- like lunch  . . . and dinner . . . and 8 hours of sleep a night -- so you just better wait your turn.