Superior Kia in Cincinnati, OH


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Specialties

Superior Kia is proud to serve Fayetteville, Rogers, Bentonville and Fort Smith with quality Kia vehicles. With models like the Sorento, Forte, Soul, and Sedona, we have something for every taste and need. Come visit us at 3195 North College Ave. to see our vehicles and take one for a test drive.

Superior Kia


Dealer Info:


Phone(s):(513) 541-3300
Address:260 W Mitchell Ave, Cincinnati, OH, 45232
  • Monday: 8:00 am - 7:00 pm
  • Tuesday: 8:00 am - 7:00 pm
  • Wednesday: 8:00 am - 7:00 pm
  • Thursday: 8:00 am - 7:00 pm
  • Friday: 8:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Superior Kia

 
Magen H. | 2015-03-06

My husband and I went to this dealership because it is less than a mile from our house and we knew that we wanted to buy a Kia. The sales lady was nice enough (even though she never returned a single call or email I sent her) but the man that talked to us about numbers was rude and condescending. Basically, we went there on two different days and on day two, he was telling us that they wouldn't honor the price they had quoted us the first day. Absolutely untrustworthy. We wound up driving 17 miles to Kings Kia and got the superior service we were looking for.

 
Little B. | 2014-12-27

Larry helped us tour the new Kia Soul's upgrade options. He knew every detail about his Kias AND easily compared them to our previous cars. You can really tell when someone loves his job. Larry's knowledge and enthusiasm made for a fun Kia day.

 
Sarah E. | 2014-12-22

Worst service and rudest employees I have ever encountered!
I have a 2013 Kia Rio that's still under warranty and SHOULD have been in mint condition. I had an emergency and had just barely made it to the dealership around 5:00PM on a Friday. The managers and salespeople looked at me like I was crazy for even showing up here for help. They kept asking where I was coming from and showed no interest in the car trouble. Does it really matter considering my car was smoking?! They then told me to go to a Midas/other car shop instead. I then drove my smoking, rattling car to the Midas and they were kind enough to say they wouldn't take our money and told us to call the 1-800 kia line. They also actually looked at the car to see the problem unlike anyone at the dealership. The tow truck then towed the car BACK to the orginial dealership after it closed and had it taken to the service center.  The fact is the manager should have not let us drive that car away and told us to leave our car for the next morning at the service center.
The next day a Kim, a service rep, called and said I could not be given a "rental car" even though I'm under warranty. She said kia did not do this and they have no cars on the lot..at a dealership. I told her my family owns a Toyota and a Honda and their dealerships always work with them in being lent a car AND with good customer service. She also implied she didn't know why I needed a rental considering I was close to a school campus anyways. She had just assumed I was a student on break and I actually had to correct her to say have a full-time job I commute to. This was both irritating and humiliating.
I didn't hear anything from them Monday and had to contact them myself for the car information. Turns out they had called my father, my emergency contact and gave HIM the information. He neither owns the car nor finances anything with the vehicle so to go over my head and not even give me a quote it truly appauling. He also mentioned how they were more respecftul to him, which brings me back to the idea that dealerships take advantage of and are blatantly rude to women (even when THEY are the paying customers).
I am under warranty and they claimed it wasn't a "manufacturing problem" (yet it also wasn't a user issue as radiator clips came undone) so without consent or running through what had happened to the car they just went ahead and left me with a hefty bill. Perhaps I am wrong, but I believe they should have left me a quote first and told me the actual damage before doing something and leaving me to figure it out for myself.
If I had known I would be charged I would have taken this problem to the Midas store they originally passed me off to. I have worked in sales and work in finance now and can say that good customer service is how you keep a company running and make profit.
I will never use this dealership again and, having multiple problems with a NEW car, I will also not ever purchase a Kia again.

 
Dane D. | 2014-02-05

STAY AWAY!!!

I bought an 09 Kia Rio from here in or around August of 2013. Everything was fine with the vehicle until shortly after the "FREE" service job that was performed in Dec 2013. We started noticing a pull to the right, about the second week of January, and were thinking it was primarily from the wonderful roads around Cincinnati, but that was not the case. Luckily we took our vehicle to the Sears Auto down the road from us, just in time to find out that there was a significant bulge on the TREAD wear, not the sidewall, which is typical of hitting a curb or hard object with a tire. The technicians said I was lucky that it didn't progress and blow out on me. So needless to say, I am having to replace the tire and the Sears rep informed me that a problem like this should have been caught when they rotated my tires in Dec. So I called Superior and talked with Kim in the Service Dept and she explained it was a warranty issue and not something that would have be caught. She made it quite clear that the service was performed 2 months ago and that I should have came in the day after, the performed service, with the problem. Well, I wish the car started showing the problem that soon, but then again that is confirming that their technicians don't do a thorough check and they expect people to return the vehicle if there is a problem. OK, that to me sounds totally wrong, if I, the customer, have to find out was is wrong with THEIR "FREE" service work.

Also when I was initially purchasing my car I had initially been looking at a Hyundai which was about $3k less and had talked with the sales rep 30 min prior and then when I got there it was SOLD. Which, now looking back on it, I should have demanded to see the bill of sale on that vehicle and make sure that it wasn't a classic bait and switch.

So needless to say, even though I have a "FREE SERVICE FOR LIFE" from their lovely service department, that doesn't want to acknowledge their mistake. I will be likely forking out the money to have the SEARS do anything more on my vehicle, since they seem to know what they are doing.

 
Arabica B. | 2013-07-01

I bought a Kia Sportage here and I'm very happy with the car. Overall, however, the process was unpleasant.

On the positive side, the salesman was low key and not pushy and they accepted my offer without dickering.

On the negative side, they had added $2,000.00 in intangibles (extra warranty and in-case-of-theft) to the purchase contract when I went in to "just sign the paperwork." I had been very explicit with the salesman and said repeatedly that I wanted the car and only the car, and that I was not willing to pay for $95 floor mats, $300 pinstriping, or anything but the car, so I don't think that this was a matter of miscommunication.   Fortunately, I read the documents I was signing (which the finance manager was impatient with) and had them remove the $2000 in extra nothing.  

Further on the negative side, they did not apply my $500 deposit to the purchase. A week after the purchase, when I discovered that they had cashed the deposit check but not applied it, I called and was told that it would be "no problem" to get my money back -- in ten days. After a number of phone calls, the finance manager called with "great news!" -- I could come pick up my check in five days.   In spite of their incredibly complicated process, they were going to expedite things for me!  It took a threatened complaint to the Better Business Bureau to get a check that day.

Lastly, I gave them the deposit on a Saturday and they told me that they would have the car for me on Monday.  On Monday morning they said they'd call me later that day. On Tuesday they called with "great news!" -- I could come get the car on Wednesday.

I assume that some percentage of people either don't notice or don't mind the extra $2K, and that some percentage of people don't notice that their deposit was not applied to their purchase price. The practice of adding things to the contract and not applying deposits pays off financially, I'm sure -- but it's stereotypically sleazy.

 
Derel H. | 2012-04-20

Well, here's the brief and only update. The original salesperson called us back the next day. We told her of our experience and she said what she would do is take our info back and try to get the deal done. So, we told her what our offer was and why and that we were not prepared to go any higher as the value from our research just did not warrent that. Later that day, my wife got a call on her cell from Gary Reed saying he had "good news" and that we should come down and retalk this. My wife went armed with info and found herself with the idiot Gerald, the original sales person Cat and Gary reed. They then brought in the Used Car Manager--forgot his name. First, thier "good news" was they lowered the price $100.00...which was laughable. Then my wife says for the next 45 minutes she was brow beaten about the fact the would not make money, the car is rare (it's a F*****g KIA Koup!) and that we were just not willing to meet them on the car. They also informed my wife the rear camera we'd been offered would cost an added $500.00. At this pooint, she was not sure what to believe and said she would think about it overnight.  They called the following day and we said we were done and we would not consider any deal.

BTW, the Hyundai Veloster we were waiting on came in at Columbia Hyundai (yes, we looked at Superior Hyundai as well and had a rude salesman, Danny, working with us. He ate peanuts on the test ride for god sakes!). Car came in, we made a deal at invoice -$100 and got favorable lease rates. I'll do a separate positive review on Columbia Hyundai.

Here's the moral o the story. Old-time practices of selling cars do not work with everybody anymore. Sales consultants that are not knowledgeable are useless. And, Dealer Managers that whine and moan about profit will not work any more. Superior is caught up in a time warp.

Seeing the other comments as well as mine, do not say you have not been warned.

 
Jack R. | 2011-08-28

Place sucks.  Stay away for here.  they tell you one thing but don't do it.  don't go here

 
Rachel R. | 2011-08-02

I wanted to love this place, I really did. If you go, ask for Steve. Steve gets 5 stars!!  But if Gary Reed the manager, is around, turn around and run.

I had been dealing with Steve and the other manager (not Gary) and they were excellent! Absolutely loved them. Steve listened to me, asked what I wanted and what i didn't and really truly listened to me, to find exactly what I wanted. He went with the other manager, and found the exact car I wanted in their inventory (but not on their lot) and they worked to get it out there for me.

The next few days is when it went down hill. Gary Reed then called me to see if I had a good time, and if there was anything else that I wanted, to which I told him no, I wanted the blue Rio Steve was getting me. He then set up an appointment for me to come in and see the car and take it out. At least that was my impression. So I get there Weds at my time, and Steve is off, so I'm dealing with Gary, who throws Chris at me, and they are both trying to convince me to look around the lot and see if I find anything else, and sit down and get some information from me, mind you all stuff I had done that weekend with Steve. I told them MULTIPLE times, that I had done all of this already, and just wanted to see the car coming in for me, and after a half hour they tell me its not ready yet!! Why am I even here?! Fortunately the manager I had talked to over the weekend came out, let me know it he would personally get it out for me Thursday (the day I stressed I needed it as I was leaving town and needed a car to get me to where I was going).

Finally Thurs rolls around we go there, Steve had called me and told me he had a family emergency to take care of and I would again be dealing with Chris (totally understandable, I'm glad he called and told me) but I didn't want anything to do with Chris or Gary. Full Disclosure here: My dad has worked for dealerships, and I'm not some girly girl, I know what to look for in cars, and know how to fix them. I know how these things work.

So we sit down to run some numbers and they have the car at 13,500 and it Kelly Blue Books for 12,900 in Excellent condition, with cruise (it had none, and had a scuff on the entire back fender) and after telling Chris this repeatedly, he tells me he might be able to knock it down to 13k. Excuse me? at least match the KBB value!! After all this he came back and told me he couldn't get all the financing back, as of bankers hours (my fiance works for 5/3, their loan dept is open til 8, it wasonly 7), and so he said he'd call me first thing Friday to get come numbers. It's now Tues and no phone call. I may talk to Steve again, but DO NOT deal with Chris or Gary Reed. They will not listen and will be sleazy used cars salesmen.