Joseph Volkswagen of Cincinnati in Cincinnati, OH


Share |

Specialties

We are Cincinnati's oldest Volkswagen dealer, close to downtown UC and Xavier. We specialize in VW sales, parts and service. Choose from: Jetta, Passat, GTI, Rabbit, Touareg, Eos, New Beetle, Tiguan & Routan.  We are family owned and operated and offer a free service shuttle for our service customers.

History

Established in 1988.

The dealership is owned by Tim Marsh who purchased the dealership from his father Bob Marsh, a former owner of Northland Porsche Audi.  The Marsh family has been a dealer since 1973.  They have always shown pride in serving their great customers in Cincinnati.  The Marsh family has been in the automotive business for years with now the 4th generation of Marsh's working in the automotive field.

Joseph Volkswagen of Cincinnati


Dealer Info:


Phone(s):(513) 531-5500
Address:3813 Montgomery Rd, Cincinnati, OH, 45212
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 6:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 10:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Joseph Volkswagen of Cincinnati

 
Alexander P. | 2015-03-02

Absolutely horrible experience with this place. Let me explain:
Usually I get my car serviced at King's but I figured: why not try to keep it more local and save a drive by going to Northland/Joseph VW instead. HUGE MISTAKE.

First, in setting up a service appointment, I had given all of my information, VIN number etc. This was all lost somewhere by the time I got there.

When I showed up:
1. The location is dirty. Not the average mechanic type of dirty: full on falling apart and needing a renovation, papers everywhere, dirty floors: not professional.
2. I was greeted by the most disrespectful and surly member of staff. It was the early morning (ahem,... 10 am) so we can try to blame it on that. His attitude and lack of customer service skills were so awkward and rude I would go as far as to say it seemed hostile. Overall, this was the worst part of the experience.
3. I was told that the service (an oil change and tire rotations) would take "hours" and that "you'll be waiting here with us."

So I walked out - and immediately got an appointment at Kings. The service took 45 mins, I was greeted and treated respectfully, the location was clean and had free coffee. I hate Kings because it is so far away, but it seems to be the only option at this point.

Honestly, even though this location is close I would NEVER go to Northland/Joseph again. They should be ashamed of their customer service and should really have training to treat every one of their customers with respect.

 
Hannah S. | 2015-01-29

I have been using Northland/Joseph VW for years and generally I have a good experience.  I do not know if the transition from the "Northland" to "Joseph" name has anything to do with it but the past couple of visits have been on the "meh" side.  On my last visit I discovered that, though the work I needed done was complete and satisfactory, my key had been deprogrammed and my trunk (which contained personal belongings that were thankfully still there) had been left open! It isn't the end of the world but these are the little things that make one question whether the maintenance crew is well-staffed/experienced enough to keep an eye on the details.

 
E G. | 2015-01-22

I took my VW Touareg here for the first time. And so far so good. I only got an oil change. I wish they would've went over whatever they observed with my car while completing the oil change. The last place I used gave me info about my tires, battery, brakes etc. I did get a car wash.

 
Brett B. | 2014-09-22

I've been taking my GTI here for the last 4 years and I've always been very happy with their service.  I think they do a great job.

 
Ann J. | 2014-02-28

The part was a quick replacement and part of my warranty. I was promised 1 hour -- and the time was 45 minutes. Not only was the part replaced, but essentials, like the battery were also checked. In this winter weather, having a strong battery is important. Thanks!

 
Bryan E. | 2014-01-04

I will never use this business again! I took my Jetta to Northland Volkswagen to have a routine oil change and they were very dishonest! They told me that I had a bad axel boot and that it would cost me $250 to replace it. I could not afford the cost so I shopped around for something cheaper. I had another service center look at all my axel boots and they promised me that they were fine and that they did not need to be replaced! I would not trust Northland

 
Mike M. | 2013-07-17

Brian, John, and the rest of the staff at Northland have consistently helped me out over the years.  Thanx so much!

 
Dan M. | 2013-06-27

I've just had one of the worst service experiences of my life.  I've been to this dealer before for service on my 2010 GTI because it is under warranty and this is the closest service location to me.  My car needed a part replaced that was covered under the powertrain warranty - basically, something that should not have been broken.  They had my car for four days and returned it fixed.  Not quick by any means, definitely in line with my expectations based on previous experience here.  I casually filled out the survey honestly - rating them a 3/10 on length of time to service. Hours later I received a call from an incredulous technician angrily demanding an explanation for my rating.  Sensing his anger, I said "I'm happy to tell you why, but it doesn't sound like you're really curious as to why" and offered my explanation.  Still unhappy with the situation, he told me not to return to them for service.  This violates any semblance of privacy I thought I had in filling out the survey honestly, rubbed me completely the wrong way on this dealer, and honestly, I think if I'm covered under warranty, he can't even refuse to service my car!

Bottom Line: I will not ever be tied to this dealership again.  I'll gladly take my car across the street to the trustworthy mechanics at Auto4N.

 
Bryan H. | 2012-12-20

Update to my earlier review......

Over the past two weeks, Tim (GM) has seemed to take more interest in my reported issue. He answered my relentless calling, which is more than some dealers would have done perhaps.

However, I still wasn't happy about having to waste my time trying to fix one of their problems. Going through a 1-800 # is never what an already frustrated customer wants to do, however it did finally net me something more than an "I'm sorry" after a weeks worth of afternoon phone calls. This may be VW protocol, but It needs to improve to better serve the consumer.

Finally, after settling with VW of America, I contacted Northland to see what they would do to rectify the problem. While they did offer a month's payment, they did so begrudgingly, and only after I requested two months payment.

Overall, dealing with Northland was pretty frustrating, but I'm not sure how much help any dealer would have been in this case.

Thanks Tim for your help.

Bottom line, while this problem was extremely frustrating, I absolutely love my new car.

 
Dan H. | 2012-10-11

I only have experience with the service department, but I could not be happier.  These guys are straightforward, no pressure and timely with repairs.  Once I took the car in for a mysterious issue, and the time spent to diagnose was incredible with no charge to me.  Another time some work was done on an older VW and, later, it was discovered by the Northland folks that a warranty was still good on it.  They sent me a check.

 
Kevin R. | 2012-08-30

I have purchased 4 cars from Northland VW and used their service department on numerous occasions. They are everything you could hope for in a dealership: low pressure sales people, clear communication from service writers, highly capable mechanics, and the overall vibe is professional but personal and friendly. Could not recommend them higher!

 
Jason S. | 2012-03-20

In may of 2010 I had a timing chain replaced here on my 2005 jetta with 56,000 miles on it.  Now less than two years later (also out of warranty) at 88,000 miles my check engine light comes on.  So I take it to northland again and leave it overnight just to have them tell me that it needs another timing chain, a $1,400 repair!  Timing chains should last well over 100k miles and I am now on my second.   The dealership must have preformed a faulty repair and will not own up to it leaving me with a massive repair bill.  I would not recommend this place to my worst enemy!!!    Beware!

 
Dan R. | 2012-01-30

We recently purchased a 2012 Tiguan at Northland VW and couldn't be happier with our experience. A very low-pressure sale and pretty easy to negotiate a fair deal on both our trade-in and new purchase. We worked with Cinda Oser and she went out of her way to help us find the exact car we wanted, since their stock on the Tiguan was somewhat limited.

I'd definitely recommend them if you're shopping for a VW. Northland is a family owned dealer and have been around a long time and everyone we ran into there was very friendly and eager to help.

 
Aaron C. | 2011-02-23

By far the best VW dealership in Cincinnati, Ohio. I say this with great truth being a VW lover and a gearhead this is where I take my VW. I trust the service department with my car on any repairs that I don't do myself.  I have several friends who work at this dealership that I certainly trust working on my car. Although this is not the largest dealership in the area so you might not get the best price when buying a new car but the service makes up for it.

 
Peter B. | 2011-01-20

Recently, my 2005 Passat's "Check Engine" illuminated. I brought the car to Northland VW where they diagnosed the problem as a faulty engine thermostat. Given that I already had 90k miles on the car, Northland recommended that I replace my timing belt. I agreed and the service was completed at a cost of $1,200. As part of the timing belt replacement, they found a leaking water pump and replaced it as well.

I picked up the car that evening and, only 5 minutes after leaving the dealership, the "check engine" light came on again. Immediately, I returned to the dealership where they connected their diagnostic PC to my car and determined that another part needed to be repaired. This took 15 minutes and I was on my way at no additional cost.

On the way home, I noticed that the cabin temperature was not warming up (two of the major parts involved in car heating are the water pump and the thermostat). I took the car back the following day and they repaired it at no additional cost.

Within a week, the heat was out again. I took it back and again they repaired it at no addition cost. I never got a clear reason as to why it wasn't working. It has been a week and the heat seems to be working. Northland's service agents are very pleasant and it isn't costing me anything other than time to drop off the car. I'm more concerned with the expertise of the technician mechanics. We'll see how it goes.

 
Lee M. | 2010-06-23

In my twenty-some years of owning cars (mostly older models) and having them serviced, Northland is the best garage I've ever visited. In fact, when I replaced my aging Passat in 2006 with a Toyota, I was sad because Northland doesn't service Toyotas.

Two things impress me the most about Northland. First, is they take the time to really find out what's wrong rather than simply swapping parts until the problem goes away. When the distributer went out on my Eurovan, the only symptom was that sometimes it wouldn't start. They kept in the shop for over a week until they could reproduce the problem so that they could try to diagnose it while it was happening. While inconvenient for me, this is really the only real way to figure out an intermittent problem.

The other thing that impressed me is that they would often take steps to save me money. For example, I had a problem with air flow regulator. They told me that  it would eventually need to be replaced but that they took it off, cleaned it up as much as they could and put it back on and that I might be able to get another six months or a year out of it before a new one was absolutely required.

Unfortunately I moved out of the Cincinnati area in 2008. Every time I take my Eurovan in for service and get gouged by one of the VW service shops out here in Maryland, I miss the good folks at Northland. They really are a friendly bunch and the mechanics know what they're doing.

 
B W. | 2010-05-19

These folks are friendly and the service is quick. They also know a bit about TDIs, which is unusual and, of course, very important to me. Also, I know enough about my unusual car to know when I'm being f-ed over at a car place because of my two x chromosomes, and I haven't felt that way here.

They also have a waiting room full of entertaining stuff-- good for watching my nephew while I'm waiting. They also offer a computer and phone. If I end up getting a new TDI, I will certainly go here (the place on Colerain where I bought my car did f me over before I knew how my car works).

- 1 for dealership prices & not being anywhere near as awesome as Jon Hamilton from Jon's Auto near Columbus.

 
Steve K. | 2010-03-08

While I bought by CC at another dealership, I have gotten by it (and my last car) serviced at Northland. While Kerry VW in Florence has inconvenient service hours, Northland has some evening hours and a shuttle. I just wish that they would wash and vacuum my car, which is what other dealers would do for a similarly priced car.

 
Christoffer M. | 2008-05-31

There are some complaints about these German cars that you have to find a specialized place to get service.  Or just a good dealership.  First, my Passat has had very few problems.  The one time it really needed work, the guys at Northland fixed it up the next day.  Tough to argue with that.

The service center is also clean and well-kempt, which is nice to see, showing they care about customer service, not just fixing your car (though I certainly appreciate that they do that, too).  My one quibble is that they don't seem to respond to the online service scheduling, so just call and get it done on the phone.  God forbid we should actually talk to people from time to time.