Joseph Toyota of Cincinnati in Cincinnati, OH

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Exeptional Customer Service


Established in 1938.

Proud member of the Joseph Auto Group

Joseph Toyota of Cincinnati

Dealer Info:

Phone(s):(513) 385-1800
Address:9101 Colerain Ave, Cincinnati, OH, 45251
  • Monday: 7:30 am - 8:00 pm
  • Tuesday: 7:30 am - 8:00 pm
  • Wednesday: 7:30 am - 8:00 pm
  • Thursday: 7:30 am - 8:00 pm
  • Friday: 7:30 am - 8:00 pm
  • Saturday: 8:00 am - 6:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Joseph Toyota of Cincinnati

Anthony G. | 2015-04-08

Buying my new 2015 Prius at Joseph Toyota was the best experience I ever had.

I bought this car for my 81 yr old mom & she loved the attention to detail & wonderful service they gave her.
Cheryl Nix was my salesperson & Nick her boss both came together to offer my mom the best experience possible.
Jaime the financial guy went above & beyond to get my mom a long term loan at the price point she was looking for.
Trusted sellers, wonderful staff;  basically a 5 Star Toyota dealership!

We both love the new Prius...
Drive past all the other Toyota dealerships; I visited them & none of them offered the quality service that Joseph Toyota does :o)

God Bless Cheryl...

Rob X. | 2014-07-26

Large open waiting room. Not com packed like the other place I have been going to.  This place has the shop noise well away from the waiting area. I like to know my car is being worked on but I don't need to hear the guys doing it. The store is peacefully quiet but work is being done. This is a shocker. The store has snacks this is a nice option and free wifi this seems silly because I have massive cell service.  People act like this is a gift from above and those who do not notice it are baffled. The store is clean people are busy and not rushed. I did enjoy the online appointment option they responded quickly.  The service was good will be back

Shama M. | 2014-06-10

I got my Toyota serviced here even though I bought it at a different location. This dealership by far has the best service department than any dealership I have ever been to, even luxury car companies such as BMW, Lexus, or Mercedes. Everyone was very polite and friendly. I was able to easily make an appointment online and my car was serviced rather quickly. I will definitely be going back here. They also gave me a box of yummy chocolate-covered biscuits when I was checking out :) :) :)

Yvonne W. | 2013-08-26

We purchased a Highlander from them earlier this month, and it was a very pleasant experience.  Most of the negotiations were done over the phone, and although they did not have what we wanted on their lot, they obtained it from a nearby dealer expeditiously...something the other dealers we were in contact with could have done but they either didn't offer to do it or couldn't do it as quickly. The salesperson was professional, informative and helpful, friendly, and he explained the pros and cons to any decisions we needed to make.  We felt he was very honest, their was no pressure, and when we went to pick the vehicle up, everything was explained to us in a forthright manner.  We felt we paid a fair price and would definitely do business with these folks again, even though they are not the closest Toyota dealer to our home.  We love these guys!!

Karen C. | 2013-02-07

When Toyota HQ mailed me a letter saying something about having to replace a recalled part, I was annoyed. Not only because I had to deal with finding the time to go get it fixed, but because I hate dealing with dealerships and mechanics. But at least Toyota was paying for the work. So, I picked a dealership with an autoshop that was close to other places I had to run errands. Boy, was it serendipitous to be next to Joseph Toyota of Cincinnati.

First of all, you can make an online appointment. I hate having to be on hold, or getting transferred from agent to agent, so that was a huge plus. When I rolled in through the service garage doors, I wasn't "greeted" per se but the agents' desks were right when you exit your car, and so they were really approachable. The agent helped me through the process pretty quickly - courteous and efficient. I walked on through toward the waiting room when I saw a sign for "Free wifi" which is pretty standard nowadays. BUT THEY ALSO LOAN OUT LAPTOPS IF YOU DIDN'T BRING ONE. WTF. That's amazing. I didn't take advantage of that because I had my laptop with me, but that's a perk I have NEVER seen anywhere else. The waiting room was full of people. I looked for the coffee dispenser but before my eyes found the caffeine source, they caught sight of a basket full of SNACKS. Chips, popcorn, crackers. Okay, Joseph Toyota - seriously, be still my heart! The only complaint I have about the waiting room is that there are no desks or tables on which to place my laptop to do some work while I'm waiting. However, I followed the signs to a rear waiting room and they have an airport style cubicle waiting area. So I went back to the agent to tell them that I was in the back waiting area in case they couldn't find me to tell me my car was ready. They came to get me before the estimated time, so I was ecstatic. He walked me to the cashier to pay for the oil change I ended up having them do on top of the replaced part, and I was given a box of milk chocolate coated butter cookies (for free!). They gave my car an external wash and vacuumed my seats. Seriously, a nice touch.

My only complaint is that they didn't go over what they had done to my car. I think it's always helpful to know that kind of stuff, so that'd be my only constructive criticism. Otherwise, fast service, courtesy, lots of free perks - I'll definitely be back for any other car issues. I hope to not have to use them for car troubles, but I'll let you the Yelposphere know with an update if I do.

John B. | 2011-07-29

Ya know, car maintenance is always a time sink. However, I received a recall notice and thought, well, at least the work is free. So I headed over on a Saturday morning, which I recommend if you have to go on a weekend. Anyways, the waiting area is clean and has all kinds of Sun Chip bags, and self serve coffee. Nice! There are plenty of magazines and, while mostly car related, are current and in good shape. The best part and most important aspect of the dealership is that there is free WiFi and laptops that you can borrow while you wait. I've actually never seen this offered anywhere, have you? I was in and out the door in a little over an hour which was the promised time. I liked that as well. Oh, yeah, and when you either pick up your keys or pay for service, the nice girl behind the counter has free boxes of cookies for you.

So if you are dropping a large amount on a new or used car, getting your car fixed, or just picking up some Toyota merchandise in the little shop there, you'll have a good time.

I would have 5* this place, but the check in guy seemed a little gruff and not the friendliest. I almost understand, I didn't want to be up at 8AM on a weekend either.  :)

Johanna L. | 2011-07-28

I just wanted to say I had the most pleasant experience in my most recent car purchase.  I was trying to buy a new Prius which, because of their incredible mpg, are a rare commodity on any dealer's lot.  I sent emails to 4 dealerships and the first to respond was Larry Reed from Joseph Toyota.

Not only was Larry the first to respond, he was an absolute pleasure to deal with throughout my experience at Joseph Toyota.  He was professional, personable and made my Prius purchase enjoyable to the end.  My compliments to Larry, John and the rest of the staff at Joseph for a job well done.