Jeff Wyler Kings Nissan in Cincinnati, OH


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History

Established in 1973.

The Jeff Wyler Automotive Family has 15 locations in 3 states, selling 15 brands, including new and used Chevrolet, Buick, RAM, GMC, Dodge, Kia, Nissan, Mazda, Chrysler, Jeep, Toyota, Honda, Hyundai, Scion,  and Cadillac.  We also have full service departments, body shops, and genuine OEM parts & accessories.  Serving the Cincinnati, Dayton, Louisville, Lexington, Frankfort, Florence, and Springfield markets since 1973.

Jeff Wyler Kings Nissan


Dealer Info:


Phone(s):(513) 285-7388
Address:9819 Kings Auto Mall Rd, Cincinnati, OH, 45249
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 7:30 pm
  • Saturday: 9:00 am - 7:30 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Jeff Wyler Kings Nissan

 
Randy B. | 2015-01-01

Since Jeff Wyler Auto Group took over it is much more pleasant to do business with.  New owners and management staff are professional.  I highly recommend the new Nissan at Kings Auto Mall!

 
Marty B. | 2014-02-01

Don't buy here. I was considering the purchase of a 2000 Nissan Frontier. It has 70k miles on it. I was very serious about buying this vehicle.

I was open with the dealership that I wanted to limit time investment with the purchase process and just wanted a decent bill of health.  It's about half an hour away and it takes forever to get stuff done at a dealership. Thus, I called to make sure they had the vehicle and asked for pics to be sent to me before going to dealership.

One last step I thought prudent before heading out to test drive is to have a mechanic look at it. I asked them if they would bring the car to me, but "policy" basically prevented this. So I found a mechanic near then and asked them to take the vehicle there for an inspection. My last step before negotiating price was to have a mechanic look at the vehicle. I had not test driven the car and the dealership did not disclose any mechanic special type language in their advertisement.

Well- I called the mechanic and he started the conversation with "where do I start?". The following was wrong - misfire - O2 sensor - rotted out radiator fans - bad axles - service engine light on - AC didn't work.

They could have probably given me a heads up before I paid $100 having someone look at the car. However that was well worth my time not going to the dealership.

Won't do business with this dealership.

 
Manu M. | 2012-11-01

The guys at the Kings Nissan Service needs a quick refresher on customer communication. I have seen that auto repair guys are normally bad at communication, but these guys are a prime example.

I took in my Nissan Altima for a service here. Like everybody they promised me to call me once they have taken a look at the car, to tell me what things i need to do and how much it would cost. Till 4pm i did not get any calls. I called the number given on the website, only to reach a receptionist. She puts me on hold to be routed to Service. I wait for 5 minutes and.. nothing. She comes back and asks me "oh, are you still waiting? Let me try". After 2-3 trys i got to my service advisor. He gave me a rundown of the things to be done.
Probably this is a pressure tactic since its already evening and you need the car back so you can go home.

I had a gas door that was not opening when you pull the lever.At this point he tells me, he cant work on it today because the part has to be ordered and painted. Ok, no worries. I told him not to work on it today.

Experience at the billing counter was also cold and distant. Getting your car serviced is like pulling your teeth at the dentist. The minimum they can do is to put a friendly turn on it. But these guys dont even try.

After i got the bill and i went home, i reviewed the bill. I saw that they have charged me for the gas door part and its labor. I was furious. I called the shop again next day morning. Went through the gauntlet of waiting and re-routing. The guy tells me "We have ordered the part. When the part comes in I will call you and you dont have to pay anything at that time".

Again the same words: "I will call you". It has been 2 weeks since then and i havent got any calls yet.Probably the gas door is made with unicorn's tears.

 
Sarah F. | 2012-01-02

I recently bought a certified pre-owned Nissan Murano from this dealership and also just had some service performed so will try to cover both experiences in this review.

First, sales: my husband and I both liked the salesperson we worked with, but were a little frustrated that they didn't negotiate quite as much as we hoped. His sales manager was a bit abrupt and didn't really seem to care about our business. We actually walked away the first time but ended up calling back because after additional research on prices and local inventory, it's ultimately what we wanted. We did our financing through Nissan, which yielded a great rate, but the process of completing the sale and financing seemed to take an inordinately long time (but again, we really liked the financing guy at the dealership).

Next, service: there were some items on our "due bill" so I scheduled an appointment once a part came in (which took a lot longer than expected). I was surprised that they don't have a loaner car program at all, but the second time I called and inquired about it, the service manager offered a rental car for the day (I ended up waiting for the car so never found out if that would have been comped or not). The actual service was quick (they had a bunch of weather cancellations so went right to work on mine), which was good because the tiny waiting area pretty much only had cars and sports magazines and one Oprah magazine from 2009. They did the free wash as promised, but it was exterior only (no vacuuming of floor mats, etc) and they didn't top off wiper fluid with the oil change--both would have been nice for a dealership service experience.

Overall, some pleasant people to work with, but pretty bare bones in the service "extras".