Volvo of Bay Ridge Autos in Brooklyn, NY


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On this page you can find detailed information about the company Volvo of Bay Ridge Autos in Brooklyn, NY.

The following is provided current addresses and telephone numbers of all branches car dealer Volvo of Bay Ridge Autos, and using the card, you can easily locate it visually. Also on the page provides information on dealer Volvo of Bay Ridge Autos in other cities in the New York.


Dealer Info:


Phone(s):(718) 833-7070
Address:8919 4th Ave, Brooklyn, NY, 11209

Reviews on Volvo of Bay Ridge Autos

 
Rich W. | 2014-07-19

If you are looking to buy a car and want to deal with a representative that lives up to the stigma of the car sales person then this is the place to go. I inquired about a particular model for a car that I was interested in; was immediately told with attitude it was not available in the showroom.
I was then asked what I was currently driving. The representative 'advised' me to give the available lower model a test drive instead of the particular one I wanted  because "I would not know the difference in horse power because my current car was less and that he could have sold me the lower model and I wouldn't have known the difference." Seems to me the representative has the gift of knowing the customer and was quite positive that I have never driven or owned a car that was just fast as that lower model that was being pushed onto me.
Instead of going further into detail of this bad experience, let me just stop here and sum it up this way: The representative had such an attitude not just to me but even to another staff member that was in the dealership (not sure if that's the dealership culture there?). The representative was not in tune with what the customer was looking for and had a very poor approach that comes off belittling to counter offer what the customer's needs and expectations were. It makes you wonder how this representative even sells cars. Fortunately, there are other dealerships as well as other automakers. I ended up working with Audi and the representative focused on what I wanted. So consumer beware; ownership here should reassess their sales staff or maybe give them new training on customer service.

 
Bklyn L. | 2012-08-08

Friendly staff, efficient scheduling - but then massive waits - 15 minutes to drop off a car, 20 minutes waiting outside to pick it up even when you've scheduled appointments seems a bit much - perhaps they could use that scheduling system not to overbook customers?

 
Kevin S. | 2009-10-29

I took my Volvo to Bay Ridge Volvo for service recently.  That was probably one of the worst car-care mistakes I've made in a while.  I hadn't been there before, had no knowledge of the place, but my car's problem was one that another mechanic said required a dealership as it dealt specifically with computer programming and a potential warrantied part.  So I drove it down there, told them my problem, and suggested that they check that particular warranty issue (without telling them that it had been previously diagnosed as the likely culprit).  They rolled their eyes at the thought that a mere civilian might know a bit about engine mechanics (I actually have rebuilt a few engines in my day, but I'm admittedly no professional mechanic), but said they'd check it out.

A few days later, I got a call stating that they had diagnosed the problems...multiple problems.  None involved the warrantied part, which I was okay with, as another explanation could have been entirely plausible.  However, the many other problems they diagnosed seemed to have nothing to do with the reason that I took the car to them in the first place.

When I picked up the car the Service Engine light was now on (not on when I dropped it off), the steering wheel was covered in grease, and the carpet had a greasy-footprint stain on it.  Oddly, there were also 27 extra miles on the odometer.  Don't they know they record the mileage when it arrives?  That's just kind of creepy.  I hope they enjoyed the drive!  To be fair, they did clean the car again for me...after which they forgot to wipe degreaser off the console and had to re-re-clean the car.

As for the repairs, they were costly.  The bill says that my fuel pump was replaced, but then it later says that it was not.  It says that they advised me of some cracked engine mounts, which they did not tell me about.  The warrantied part which was supposedly not a problem and not replaced, now looks brand new.  It's not listed on the bill as replaced, so I have no idea what was done with that.  On the upside, they left a flashlight under the hood on top of my engine, so I guess that's like a gift-with-purchase thing (unless it falls into a moving part before you happen to find it).

I really have no idea what was done and what wasn't.  I do know that they were extremely unimpressive and seemingly incompetent.  I'm not even going to discuss honesty here.  I think the other, more concrete problems are enough to warrant my suggestion to stay far away from this place!