Giuffre Hyundai Ltd in Brooklyn, NY


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On this page you can find detailed information about the company Giuffre Hyundai Ltd in Brooklyn, NY.

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Dealer Info:


Phone(s):(718) 238-6716
Address:437 89th St, Brooklyn, NY, 11209

Reviews on Giuffre Hyundai Ltd

 
marie m. | 2013-05-23

Everyone else's 1-star - really NO-star - reviews are correct. Car dealerships are not known for their ethics and honesty, but these guys are particularly egregious.

Let me tell you a little story.

Back in 2007, we purchased a new car from Giuffre Hyundai.  At the time, we could not find the title to the car we were trading in, and the dealer said, No problem, they would take care of it.

A few weeks later, we get a threatening call from the dealer, demanding we obtain the title, and threatening to mess up our financing if we did not.  I'm not kidding you.  I reminded them that they said they'd take care of it, told them I did not appreciate being threatened, and hung up.

A few weeks after that, I get a summons from the State of New Jersey for abandoning a car in a town out there - our old car we'd traded in.  I could not rectify this matter by phone; the NJ Court told me I'd have to come to court and show evidence before a judge that the car no longer belonged to us.  Bottom line, we had to take a day off from work to go to court in NJ to clear this up.  You get the picture: rather than go to the trouble of obtaining the title to our old car, which they said they would do, they simply dumped it in New Jersey.  Yes, that's a true story.

Flash forward to March of 2013, and again we are in the market for a new Hyundai.  Unfortunately, after doing the research, Giuffre was the dealership that seemed to offer the best price.

We should have our heads examined for ever stepping foot into that den of thieves again.

But we did.  Needless to say, the price quoted by email was lower than what the salesman quoted, but I had done my homework and with haggling was able to negotiate a good price for the car.  (I STILL should never have dealt with those guys again, though,)  Again, we could not locate the title to the car we were trading in.  I told the salesman the story of what had happened the last time, about the car being abandoned in Jersey, and again, he assured me the dealership would take care of it.  This time, though, I got him to sign a paper stating that.

We were supposed to get the new car the next day.  Long story short, OF COURSE the salesman had a lame excuse the next day for why it wasn't at the dealership for us to pick up!  The day after that, after our kicking up a fuss, we were finally able to pick up a car - but not the one we had ordered!  Because the only difference was the color of the interior, which was disappointing but not too important to us, we decided to accept the car.  But, the dealership was not able to supply us with the car we had thought we were purchasing.

But the story doesn't end there.  Guess who just phoned?  Giuffre Hyundai, demanding we obtain the title for the old car.  Yes, even though they had given me a document saying they would not do that.  They had some lame-ass excuse about why they could not obtain the title, which is pure crap because part of being an auto dealership is dealing with such paperwork.

When we bought our new car, I told the dealership that I'd be reviewing them on Yelp.  I KNEW there was a reason I waited this long.

I admit, we are complete idiots for EVER dealing with these &@^#*&!? a second time, and I am ashamed of myself, I admit that too.  But I'm writing this in hopes of saving someone else the anguish of dealing with such dishonest, unscrupulous snakes in the grass as Giuffre Hyundai.  I don't know how our story will end, but please, do yourself a favor, don't let this be your story too: go ANYWHERE ELSE to buy your car!!!

 
Danny P. | 2012-09-12

I don't think anyone likes going to a car dealership -- all it means is that you're going to spend a lot of time and money for something whose value you're going to watch decay every time you press the gas pedal.

I left Giuffre feeling vaguely ok; I got a new, 2013 Elantra and shiny yellow New York plates. I felt like I got a fair deal on the three-year lease I signed* and though I was watching every mile on my way back to my house as if I would run over my mileage cap on the 5 mile drive home, I was fairly comfortable.

Then I got to California.

We leased this car with the express purpose of moving to California; in fact, I went over with the salesperson (now conveniently no longer employed at Giuffre) multiple times how I was driving this car to California directly after picking it up, and they said they sold to all sorts of people from other states all the time. But they said to just go ahead and get the NY plates, and then I could switch to California plates when I got out here.

What a clusterbomb.

Dealing with the DMV anywhere is a nightmare, but especially in California where there's 85000 forms for every situation, and we couldn't get plates for the car for almost three months (we had temporary tags). Combined that stress with the fact that the salesperson quoted me one price, only to have the guy "who dealt with the money stuff" come back with a bunch of extra charges and the monthly payment change randomly for one month while I got to California, and you have a place I wouldn't go back to, even if we like the car.

If you're going to buy a car here, make sure you get every possible detail hammered out ahead while in negotiation and call them out when they try to sneak extra charges past you, especially when they try to pull the "we're barely even making money on this deal" card.

* - It was more than I wanted to pay, but not more than I was willing to.

 
Andrea H. | 2012-03-26

stay away from giuffre hyundai!!!! these are dishonest people who will do the most unethical moves. we ended up just being thankful that we are done with them after a month of fighting and having to consider a lawsuit. we were lied to every step of the way. it is traumatizing to deal with this dealership!!!!

 
Amy L. | 2011-11-01

DO NOT RECOMMEND!!!  Why can't I give ZERO stars??  

I would not send my worst enemy here.  Never have I received this terrible of service on such a regular basis.  I've been frustrated and annoyed so many times that I now blame me for putting myself through so much torture.

You would think that if you drop your car off at 8am and pick it up at 5:30pm that that would be more than enough time to get an oil change, an inspection and a car wash right?  WRONG.  I came back at 5:30pm thinking all I had to do was pay my bill and leave.  WRONG.  They only did one of the three things I asked for - an oil change.  They claimed that I didn't ask for an inspection.  I was 100% sure I did.  Even if I didn't they should have seen that my inspection sticker was about to expire in 3 days and suggested that I get one!  That's what a proper service station would do!  So, I had to wait about another hour to hour and a half to get my inspection that I desparately needed as well as get my car washed.  I was so late to an event that I that evening that I had to cancel on it all together!

More recently I made an appt again at 8am, this time just for an oil change and for them to take a look at my bluetooth that suddenly stopped pairing with my phone.  They said it would take 60-90 mintues.  Fine, reasonable amount of time.  I get a call around 10:15am (over 2 hours after I drop my car off) asking me to come back so that they can try pairing my phone.  I got there within 15 min.  They took another 30 min after that to test my phone.  Then after that was done, they still had to finish (or start) my oil change!  I didn't leave with my car till almost NOON!  Why does it take FOUR HOURS to get an oil change and blue tooth looked at?????  I asked this of the manager.  His response is that I should expect any service on my car, even a simple oil change, to take a minimum of 2-2.5 hours and that the guys that work on the cars don't come in till 8:30am.  Then why did someone make an appt for me at 8:00 if workers don't come in till 8:30am???  He says because she probably thought you were doing a drop off instead of waiting for my car.  Why didn't she ask me that when I made the appt??  He says, I have been here a few times, I should know that.  What???  I should know the hours of your workers??  Get out of here.  What kind of answer/customer service is that??  Go back to management/customer service 101 freak.

PLEASE DO NOT COME HERE.  They do not deserve you as a customer because they do not know how to properly treat customers.  They take you for granted and do what they want on their own time.  They either overbook the number of cars they take a day or the workers slack off and take several hours to do simple things.  

All the other reviewers have given one star here and would probably have given negative stars if that were possible!!  THE WORST!

 
Ace W. | 2011-10-13

The only reason i gave them 1 star is because it is the minimum allowed. Do yourself a favor and go somewhere else. Worst Customer Service, terrible experience...

 
Cynthia G. | 2011-09-29

Do yourself a favor and do not go here!  First of all if you are buying a used car the whole extended warranty is worthless.  Especially when they are telling people something is covered when it in fact isn't.  Secondly, if you are buying a new car you still might have to go through there auto mechanic and I advise highly against that.  Like others have stated reviewing them, they aren't quite honest and you could save yourself a lot of time and trouble going elsewhere for a much reasonable price.  Although the actual sales people in the dealership such as Damon is super nice and helpful, I guess there's one positive for the one star.

 
Monica S. | 2011-08-13

This dealership would get no stars if it weren't for the fact Yelp makes you rate with at least one.  It should get an X instead of a star.  I bought an Elantra from them ten years ago.  I was ripped off when it came to maintenance and service on the car and eventually switched over to an honest mechanic, which saved me a lot of money in the long run.  Ten years later I want to sell my car and the manager doesn't introduce himself over the phone, undeniably has an attitude about having to be on the phone, and gave me a rough estimate for a car that's in excellent condition of $750.  That's WAY below Kelly Blue Book value and too ridiculously low to take seriously even when it comes to negotiating for a higher price.  This dealership is absolutely terrible with regard to customer relationships/service and are not to be trusted at all.  If you care about who you do business with I suggest you take your business elsewhere.