Bay Ridge Ford in Brooklyn, NY


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Specialties

At Bay Ridge Ford, we're dedicated to providing our customers in Brooklyn and the surrounding areas with quality vehicles at low prices. We strive to make your car buying experience as enjoyable as possible. With an expansive of inventory of Ford vehicles, we know you'll find the car or truck that's right for you.
Our brand-new, cutting-edge dealership opened in December 2010 and features a state-of-the-art, 7,500-square-foot showroom and large selection of vehicles. From the new Escape to the efficient Focus, we're proud to offer a great variety of new Ford cars, trucks, and SUVs to our customers.
Our sales professionals are committed to helping our customers with the complete car buying process. From browsing the inventory to test drives to financing, we assist our customers every step of the way. Our knowledgeable sales team know the makes and models that fill our inventory and are experienced in matching vehicles to customers. We'll find the right car or truck for you based on your personality and lifestyle.
Once you've selected your vehicle, we can assist you with the purchasing process. Our finance team is here to answer all of your questions and provide information about potential areas of uncertainty in the car buying process. We also help our customers with all of their credit approval needs...

Bay Ridge Ford


Dealer Info:


Phone(s):(917) 283-2938
Address:612 86th Street, Brooklyn, NY, 11228
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 11:00 am - 5:00 pm

Reviews on Bay Ridge Ford

 
Jaimie P. | 2015-04-17

We leased both of our Ford Escapes from Bay Ridge Ford. Couldn't ask for better customer service from both the sales and the service department. When we were getting out of our first lease a few months early, they went above and beyond getting us the best deal. We've been to a few other dealers in the neighborhood, and by far, Bay Ridge Ford as been the easiest and most honest to deal with.

 
Vlad D. | 2014-12-17

This review is for the service department.  I took my 2006 mercury mariner for a recall for a bad water pump. They called me later in the day and said the part is on back order and they will call me when it will be here. About 3-4 days i hear nothing. I kept calling them and was transfered from one place to another. Then they told me that there are no parts and someone will call me.  I took my car to Dana ford in Staten Island and guess what they fixed it the same day and within two hours. Shame on you Bay ridge Ford. The reason i gave them 2 stars and not 1 is simply because i work for  a car dealership and i feel bad for completley bashing them. I suggest to stay away from them because the service aspect is very bad.

 
John L. | 2014-11-16

went to lease an escape and dealt with David Todd who was amazing..a type of guy that i want to go have a beer with.....i felt comfortable with him and we came to a handshake agreement on the monthly payment and the fact that i would trade in my car...all good..when i came to pick up the car, the financial guy(manager?) tried to sell me various maintenance options etc..which i declined...no problem.... BUT then he said that because of my "credit score" my monthly amount would be more !?...   ....i told him  "no way" and then he said ..."ok we will eat the difference"......THAT left a bad taste in my mouth and it was definitely old school car dealer sleazy!!

 
Christina G. | 2014-09-22

I have to say I had a wonderful experience with Annie; she was extremely friendly from the beginning. She took her time with us and we were able to walk away with what we wanted.

 
Mathias Charles U. | 2014-09-01

Not a place to expect 5-star service. They have an awesome selection of inventory, which is great. My wife and I leased a fully-loaded Fusion here. Angelo was our salesman and was the best part of our entire experience.

The guy who takes care of all the paperwork is a no-nonsense guy, too, and was extremely efficient.

The admin and the support staff need some training in customer service and basic phone etiquette. I understand and empathize with ownership that high-volume sales is the top priority for any car dealership (again, I'm not expecting the same experience we get at our Mercedes or Aston Martin dealership), but when it takes 30+ days for us to get our permanent plates (15 days after temporary plate expiration) somebody is going to have to take responsibility. That just seems like car Sales 101 to me.

Overall, the experience was fine and quite efficient outside the registration hiccup. Angelo is awesome.

 
Mach G. | 2014-08-05

One star because they wouldn't let put zero stars! Absolutely the worse service department that ever existed! This lady Millie has the look of death and attitude as if I was imposing on her for bringing my car in. The sales team is horrible! I sold myself my car. Steer car away from Bay Ridge Ford!

 
Heather T. | 2014-04-15

Horrible service!  Called  about a simple question and the lady told me to hold on...Instead she kept transferring me to another line that no one picks up. I kept calling just about one question and they kept telling me to hold on and transfer to a line no one answers.  Useless people. Don't get anything from them.

 
Ralph L. | 2014-04-13

Got my new ride from here. They were cool :)

 
Steven O. | 2014-04-03

Apparently they're not interested in selling cars.  We went in two days ago interested in a Focus for long commutes and city life.  The sales guy was completely uninterested in us and acted like he couldn't wait for us to leave.  Maybe he's only there to sell more expensive cars and we weren't worth his time.  I understand it's probably not a good commission, but making a little money might be better than sitting around doing nothing.  He did say, "Good luck, guys," as we left.  We literally walked down the street and leased a Honda Fit the same day.  We were lucky.  They were really nice.

 
Lauren C. | 2014-03-25

The one star is for Harry in the service department! Everyone else at Bay Ridge Ford should be ashamed of themselves.
They sold a $70,000 Shelby to my boyfriend with tires made for warmer weather and never disclosed the fact that the tires would shred if kept in temps below 40 degrees.
So a week after spending what he did on the car, he then had to dish out another 1500 for tires!
Absolute robbery! Annie who pretends to be so caring and concerned couldn't be bothered to help. Shame on her...
I drive a Ford Explorer that I purchased out on Long Island. I was considering going to Bay Ridge when my lease is up because they really do play a good game to get the sale...after witnessing what Annie and everyone in customer service did, I would never give them my business!!!!
Lairs and cheats.

 
Kristopher D. | 2014-02-11

Customer service is anything but.  Made an appointment for an oil change and was told it would take no more than 45 minutes with an appointment. Arrived a little early to a very rude welcoming. Was told it would be at least 1 to 1.5 hours before they could even get to it.   When I asked what the point of making an appointment was he kindly explained to me that it is like going to a doctor's office with an appointment and they'd get to me when they could. No thanks...so much for service at this Ford center.  I went down the street to Meineke and without an appointment was in and out in 25 minutes.

 
Kevin K. | 2014-02-07

Got my 2014 Explorer limited here, great customer service and great experience for a first time new car purchase,  Thanks Dave!

 
Max G. | 2014-01-14

Bay Ridge Ford Service: I came in 6 month ago to take care of a recall and was told by service center manager Rocky that the recall on my 2013 Ford Explorer does not need to be resolved. He told me not to worry about it since there was no apparent smell inside of the car (not trying to question this troubleshooting tactics, I just never knew that a problem of this magnitude can be simply dismissed by smelling the car). Turns out I need to take care of the recall after all and its related to my gas tank. My wife and my daughter drive this car daily- words cannot express how I feel about this entire situation...So I came in second time around (this Saturday) to take care of my first oil change - I spoke to Kwesi - who is amazing by the way - the best person to deal with by far in this service center. He was very polite, professional, respectful, etc. He told me I will get free oil change and will need to pay $19.99 for tire rotation. He also told me that my recall will be taken care of and he could not understand why it wasn't done the first time around. I was asked to come in on Tuesday (today) at 7:30am. I was told that I will get a loaner car so I can travel to work and my wife was going to use this car to pickup our Explorer tonight after it was serviced and everything was taken care of. When I came in at 7:30am today fist I spoke to Max who was not very helpful and very rude. In his own words he told me there is no loaner cars and that he does not know anything about anything and that he cannot help me, that he works in a different department and I should find someone else to talk to. Thereafter I saw Rocky who was extremely unprofessional, rude and unhelpful. I am not going into specific details regarding what he said to me but I can tell you this much - I felt helpless that a manager of the service center is actually the worst person to deal with - I could not believe this. I was in shock that someone who works is customer service and provides guidance to others in this service center could be so rude and especially when it was uncalled for. All I wanted is to get my oil change and service the recall on my car. In return I was yelled at, I was spoken to like i was some kind of a punk on the street - all this in front of other people there. I cannot believe that Ford has people like this working in customer service. I mean, he is not a mechanic, his job is to help people like me, to coordinate and manage other technicians. I can only imagine that others before me had these issues and will continue to have issues like this in the future unless someone from Ford upper management steps in to investigate. I will make sure of this. I will reach out to Ford myself and will escalate this issue further (as high as I need to until I feel that this issue is resolved). Bottom line is - do not use this service center unless you need to get things resolved under warranty and you have no other Ford location to go to. If you scheduled an appointment its not followed anyway and you will wait all day just to do oil change. People here do not communicate with each other so if you spoke to one particular person you can be sure that no one else will know about your problem. If one person tells you that you will get free oil change - make sure to get it in writing because next time you are there no one will honor or confirm what you were told - unless you can actually find the person you originally spoke to - which could be pretty hard to impossible.

 
John A. | 2013-10-25

Wonderful, easy sales experience at Bay Ridge Ford. My car was ready when promised. Sales staff was the definition of professional. All my cars features were explained to me and they took the time to answer any  questions. Worth going over the bridge for. Top notch!!

 
Vincent P. | 2013-07-13

1st time here and my last. Was greeted with such a grumpy service dept rep I felt unwelcomed. My kids even commented on it. I always try a place once and I'll be a fool to go here again. Worse part and this is after I drove out of the service dept is that they failed to rotate my tires as required. When I called a few hours later after noticing it the service rep responce (Rocky) commeted that the best tires always go on the front. When I informed him that hasn't been the case in many years and now the common sense thinking and which is put in partice in all tire shops is that the best tires go in the rear to prevent fish-taling. When I mentioned this to him, his respons was "I've been doing this for 14 years and it was always that way. I mentioned to him he was wrong and the studies show that the tires must go on the rear.

And before I left he stated there were other problems with my car. Nice joke, like I would let anyone in this service dept touch my car when they don't even know about the tires.

 
Susan J. | 2013-06-12

If you are in the market for a Ford in New York City, GO HERE. Avoid Premier. Avoid anywhere else. This is a good dealership and that is so rare in NYC. The inside is pleasant, marble floors, nice seating, friendly people. The receptionist is not the most helpful person but she is basically the gatekeeper so just work your way around her if you can. Free coffee, clean space, NICE and HELPFUL people. You can also get there via the subway really easily which is also rare in this city. Go here!

 
Louis P. | 2011-01-10

Brand new Ford dealer at the former location of Blockbuster Video on the cusp of Bay Ridge, it's actually on the opposite side of the BQE and on the Dyker Heights side.

Did not buy a car, but went inside to browse and it's very nice in modern inside, not a big lot but they have enough of a variety to keep you looking for a little while.

Dealers were nice and informative when i asked about prices