Jaguar Albany in Albany, NY

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On this page you can find detailed information about the company Jaguar Albany in Albany, NY.

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Jaguar Albany

Dealer Info:

Phone(s):(518) 250-5996
Address:351 New Karner Rd, Albany, NY, 12205
  • Monday: 7:30 am - 8:00 pm
  • Tuesday: 7:30 am - 8:00 pm
  • Wednesday: 7:30 am - 8:00 pm
  • Thursday: 7:30 am - 8:00 pm
  • Friday: 7:30 am - 6:00 pm
  • Saturday: 10:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Jaguar Albany

Andrew G. | 2011-04-14

Had a $2,300 repair here on 2/23/11. Replaced 3 blend motors. Since they had to remove the entire dash I also had them replace the heater core o rings, and the core temperature sensor as these are all known issues on P38 Range Rovers and most of the expense of this repair is the labor in removing and putting the entire dash back together, it made sense to do some preventive maintenance. When I went to pick up my suv it was asking me for the radio code, there were also several screws sitting on the driver's seat, my remote on my key's was not working,  and last but not least my glove box door was not working properly. It was obvious that when they put the dash back together they screwed up reassembling the glove box door. I went in to the service manager explaining these issues. They took the car back and I waited the next hour for them to fix what should have been done before they told me the car was ready. Well when it was done my remote was working and so was the radio. I should of checked the glovebox but I thought they got 2 out of 4 correct so I trusted them. When I got home 60 miles away. My wife opened the glove box and it was not fixed at all and now it would not shut with out slamming it shut. Several days later I also noticed under hard acceleration something in the dash rattles which never happened before. I have not yet called them to correct these issues. I simply don't have time. I live in the Adirondacks and am a real estate agent, I don't have the time to drive back down to Albany and wait for them to correct something that should of never happened. This is a new company as Keeler Motor Car sold both Jaguar and Land Rover to them. I really miss Keeler. I never had an issues for 20 years with Keeler. I had an issue on my first visit with Capital Luxury Car Company!

1/12/11 (UPDATE)

I needed to take my wife's Jaguar to the dealer to replace a part no one else seemed to want to replace. While I was there I again complained about what happened with my Range Rover a year ago. The service manager who was just hired agreed that what happened to me was not acceptable. He told me to bring the car down and they would make it right. Well they not only made it right but they changed my oil for free and looked over the entire car for me. Typically I would not have done this because when I lose trust in a car repair shop I never go back, being the only dealer in town I don't really have a choice and it is obvious that even a year ago they did not lie and try to cheat me they were just incompetent. All the parts they replaced a year ago have worked great and I have not had any issues except for the dash. Now that there is a new service manager here my confidence in this dealer has been restored.