Team Ford Lincoln in Las Vegas, NV


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Specialties

Team sells the complete line of fine Ford cars, trucks, and SUV's.  Team also sells the line of luxury Lincoln automobiles.  Pre-owned vehicles including Ford and Lincoln Certified Pre-owned cars and trucks are always in stock.  We have the newest facility in Las Vegas.  The state of the art service department is here to fix all your problems.  Team Ford Lincoln has received the prestigious "Presidents" award 4 times from Ford Motor Company, recently as 2011.  Only a select few receive this award.

History

Established in 2000.

Started in May of 2000, Team Ford opened a brand new facility.  In March of 2010 Team added the luxury line of Lincoln automobiles.  Team has been the #1 Ford dealer in Nevada for 4 straight  years (2008,2009,2010,2011).  Team Ford Lincoln recently updated the exterior and interior of the building to meet the needs of our customers.  Team Ford Lincoln offers free wireless for service customers inside a waiting room with quiet stations.  Team Ford Lincoln also has an (free) arcade room for the kids to divert their attention.  The Cobra Cafe has all kinds of fresh sandwiches, drinks, and snacks for you to munch on. Team Ford Lincoln recently won the Presidents Award from Ford Motor company for 2011, our 4th one!

Team Ford Lincoln


Dealer Info:


Phone(s):(702) 395-5100
Address:5445 Drexel Rd, Las Vegas, NV, 89130
  • Monday: 8:00 am - 10:00 pm
  • Tuesday: 8:00 am - 10:00 pm
  • Wednesday: 8:00 am - 10:00 pm
  • Thursday: 8:00 am - 10:00 pm
  • Friday: 8:00 am - 10:00 pm
  • Saturday: 8:00 am - 10:00 pm
  • Sunday: Closed

Reviews on Team Ford Lincoln

 
Craig M. | 2015-04-22

I came in for a works package before I went on a cross country trip. My experience here was pretty ridiculous. First off I was greeted by the writer, he was alright, the exchange was quick and I was off to waiting. About 45 minutes later he calls me saying that the so called "technician" couldn't get my lug nuts off so they wouldn't do my rotate, of course I questioned this and I told him that I want to come a look and then he threw in a quick "also you need an air filter" and once he said that I knew I was going to have to hurt some feelings once I looked at it because it was brand new. Anyway, I walked up to my car to be greeted by this goofy looking kid. I watched him sit there and let his impact hit my lug it for 10 seconds or so on full power as a "demonstration" and it's funny because a month prior I had rotated my tires myself... Without a single issue and let me make note that I usually do my own vehicle maintenance but I was 2,000 miles away from home and I had nowhere to do it at. Anyway... I told him that and he tried giving me this explanation like I was an idiot... So I told him he was wrong but since this "technician" is merely to incompetent to zip off some lug nuts I canceled the rotate because I knew that this high speed motherfucker would end up snapping off all of my studs and then I'd really be in for a ride. So I said requested to see me filter, he pulls out a literal brand new filter that had a very few VERY LARGE pieces of acorn in it that I literally picked out with my finger, I couldn't help myself, I started laughing at this guy. I the. Proceeded to explaining to him how you properly inspect and air filter... Making sure to talk slow enough for him to understand, I showed him that you check the physical appearance of the filter, is the filter black, and I showed him that you should hold it up to a light to check and see if there is any light coming through it and I shit you now this kid literally had acted like he had never heard this before... I handed it back to him and said pick out the large pieces of debris and put it back and next time try not to sell something that doesn't needed to be sold because you won't always get away with it idiot. So, after that I was asking the writer how much it would be since I wasn't getting the rotate and he said it would knock off $5... $5!!!!! THATS FUCKING IT. At this point I was so pissed, and now I had to explain to the writer how this made no sense and how in the flat rate system that ford uses that a rotate pays 5/10ths of an hour and an oil change pays 2/10ths if it's on a gas engine or 5/10ths if it's on a Diesel engine... And I got to thee here I was like "now, how does that make any fucking sense to you" obviously this dude was at a large loss for words because of all of the factual information that I just provided to him, the only response he could give was "that's just how much it is" so I was like ALRIGHT! I paid the ridiculous amount for some stupid mouth breather to change my oil and I left. ALSO! As I was leaving... The cashier said my keys were in my car and I was all set, I walked out to my car and they weren't there, so I had to sit there for 15 extra minutes while I watched all of their porters sit there with their dicks in there hands trying to find my keys that they misplaced. HERES WHERE IT GETS EVEN BETTER!!! The company emailed me a survey request, and after thoroughly filling it out and literally typing out every single thing that would happen it told me that they are sorry for my negative experience and that someone would contact me in 3-4 days... It's been a month and I haven't heard a god damn thing from this crooked place. The staff that I dealt with didn't have a fucking clue what they were talking about, the "technician" was undertrained... Or should I say completely lacking any training at all, and the facility sucked. The service department here is one giant pile of steaming fucking shit who seriously needs to consider un-fucking themselves. Overall... Fuck this place.

 
Andy M. | 2015-04-19

First off, I just want to say I never wrote a review about anything or anyone, but in my case, I just had to let everyone know how great my experience was at Team Ford Lincoln!

I arrive at Team Ford Lincoln, expecting them to be like ever other ford dealership (over priced, unprofessional and pushy) boy was I wrong. The moment I stepped foot on their lot, I was approached by Jose Arbulu, friendly, professional, knowledgable, and honest. He went above and beyond for me, made sure I had the best experience buying a new car. Best salesman I have encountered. To this day, if I need anything, Jose is always available, He treats you like family. I DEFINITELY RECOMMEND seeing Jose Arbulu at Team Ford Lincoln, if you are  interested in a Ford Vehicle.

 
B C. | 2015-04-19

I had been looking for a new truck for some time.  At my local dealer there just were not many 2015's to choose from and would not work with me on a price.  I asked a Toyota Dealership about the best place in Vegas to buy a Ford.  They said "Team Ford".  I called them and asked if the honered Truecar.com prices, they said yes.  I arrived late nearly 8:00 P.M. Dennis the online sales rep. did not rush me and was very helpful.  By about 11:30 that night I drove my new King Ranch F-150 off the showroom floor.  It simply was the best car buying experience I have ever had, including buying 5 cars at my local dealership (I drove 100 miles to Team Ford).  I will buy my next car from them too.

 
Ernessie E. | 2015-04-18

My sales consultant, Greg  Bradshaw, made the experience so much easier. He explains features he knows you would use. He can tell when you're not into a product and will not push that one onto you. He's honest and friendly.  It was like buying from a long time friend. He wasn't pushy and he stayed till the sale was complete. He called the day after to see how everything was going. I am so satisfied with my purchase.

 
Steven W. | 2015-03-21

just bought a ford edge from team ford...they gave me a great deal...especially when i hade priced from another dealership..they worked with me..and we got the deal done

 
Douglas B. | 2015-03-18

Great TEAM Steve! Great Service! EVERY TIME. Not everyday the owner of the FORD dealer sits with you during your sale, and most importantly, tells us a story about the first car I bought from him when I was 16! AMAZING!

 
Dionna S. | 2015-03-10

Justin & James treated me like a friend. They were extremely patient & very knowledgeable. Would recommend buying a vehicle @ Team Ford to any & everyone I know. 4 thumbs up!!!!!

 
Nick F. | 2015-03-06

Follow up.
This is a follow up to a previous review on team ford. I purchased a vehicle and have been without my vehicle and or radio for over 3 weeks now. The general manager had replied to my other review saying to contact him directly. After doing so all I receive back is text messages rather than phone calls. PLEASE PLEASE PLEASE save yourself a headache and buy from somewhere else. They will lie to you about anything you ask them.

 
DC C. | 2015-01-18

Dealerships are rip offs in general but this place tops them all! I WAS actually loyal to team ford for all maintenance and have even purchased two vehicles from them.  You would think that would gain a little honesty from them but nope! Took my truck in for a antifreeze leak. They told me I needed all new hoses, a new overflow tank and all new fittings totaling over $1360.00!! Took it to a non-dealership shop and was told one hose was leaking at the clamp  and they repaired for $225.... Even the service writers work on commission there so they screw you out of everything! Will never go back there for any reason, ever.  Should be illegal what they do and hope they continue to be exposed for their cons until one day they are out of business!!!

 
Chris T. | 2015-01-17

Alex Wyrick and Michael Ricardo were very friendly, helpful and patient. I will highly recommend my friends and family to visit them in the next car purchase.

 
Stephanie A. | 2015-01-09

Took my car in on December 27th on a Saturday at 2 pm because it was blowing smoke from the muffler. I am from Stockton, California and was in Las Vegas to visit and ill relative. Not a fun trip with my 3 young children and mother in tow. Donald took great care of us, and got the car in running order so that i could return safely to California. But i feel really taken advantage of by the invoice of a $57 part with $1295 labor! It does not add up...I am sending a letter to Ford, because they couldn't really do anything to it Saturday which is the reason i left until Monday. What are the rates per hour on labor? Can they just charge what ever they want. It was not posted anywhere or mentioned to me what the rate would be.

 
Andrea F. | 2015-01-03

Team ford is nothing but professional when helping us with our vehicles. We used to go to Friendly ford and will never return there because of the amazing service we have received here. Richard is the best!

 
Justin M. | 2014-12-14

We were interested in purchasing a Ford Edge from this dealership, but the sales person just wasted our time.

Also, the sales person when he crunched the numbers for the vehicle gave us completely different numbers than the offer their internet department had emailed us.  Apparently giving us the $750 rebate that was included in the email offer was too much to ask.  But he insisted what he showed us was the lowest possible price Ford would let him sell the vehicle for.

Finally we told Jesse that this sale was entirely contingent on them giving us a fair value for our trade in.  To this end we requested that as soon as we showed up they tell us what our trade in was worth, but the sales person refused to do this.  Instead he insisted that we test drive the vehicle first even though we had already test driven an edge with him early that day, and we were just coming back to look at a vehicle that had all the options we wanted.

So after we go inside now we have to sit there waiting for them to evaluate our trade in while they could have been doing this during the last 30 minutes when he was showing us the vehicle and we were out on the test drive.

We walked in ready to buy a vehicle, but we walked out upset because the price for the vehicle didn't jive with what they had sent in the email.  Then on top of it they offered $16,000 for our trade in, when it was easily worth a couple thousand more than that.  Not to mention their financing options were not at all competitive for a 2014 model year vehicle.

In the end we went with a 2015 Toyota Highlander instead because they treated us right, the emailed price was lower than anyone else, they gave us $18,000 (not $16,000) for our trade in, they matched another dealers financing option 1.99% for 36 months because of our high credit scores, and they were straight forward and didn't waste our time.

 
Ax D. | 2014-12-13

Sales and service review.
Used Car Sales:  Went to buy a used car at Team Ford/Lincoln during the summer. Met Rolando. I made an offer but they said their price was low and countered with only a $300 reduction...ok, no biggie ended up leaving. A couple months later, saw another car. Made an offer a couple thousand less, they accepted it!  No counter or anything. I was in and out in under 1 hour!
I guess i am jaded from car dealerships always telling me they're only making pennies on their cars and haggle you for 4 hours. Was pleasantly surprised at Team Ford. Rolando, James in finance and i think her name was Kathleen or Kimberly in title dept, all did a great job, returned phones calls and followed up on all paperwork. I would highly recommend!

Service: Took my 2008 Escape into Team Ford for some warranty work. Made the appointment over the phone. When i showed up a couple days later, they got me in and quoted me 2-3 hours. They actually completed it in about 1.5hrs. Service guy was very nice.

 
Jackie H. | 2014-11-16

I recently purchased a car from Team ford and Greg Bradshaw was our salesman.  I have to start by saying that I have noticed that customer service is going down hill in this country.  No one is proud of their job or try to do an A+ job.   Most people are happy with a D.  After all that is passing and that is all they strive for but not Greg.  I was hesitant of buying a car from Vegas since we live in Sacramento.  I was worried about the expense if it wasn't what was advertised.  I called Greg and talked to him and I felt very assured that this was going to be a great experience.  He was very knowledgeable.  It was just as he had build the car himself and could answer any questions that my husband and I had.  I bought an airline ticket for my husband and he was off the next day to pickup the car.The car was as Greg told us and more.  Not only the car was amazing but the experience was UNBELIEVABLE.   Greg treated us as we were buying a $500,000 car.  He picked up my husband from the airport and offered to buy him breakfast.  My husband passed on breakfast but didn't leave the dealership without lunch and very good care.  I love my car and have been bragging to all my friends about the VIP experience we received.  I have told everyone that they should buy car from Greg it is worth the flight to Vegas.  Gregg is our salesman for life and I hope you appreciate his service as much as we do.

 
Carla D. | 2014-10-28

I wonder who is giving the 5 star reviews? Took my car for a simple diagnosis and they called me later to tell me they can't figure out what is wrong with it, so I have to pay double ($116+) to have them do so. The "service advisor" never mentioned that when I asked him what I would get for my first $116. Good luck speaking with a manager I got a hanged up, an assistant manager "just leaving for the day" at 4:30, and two "they will call you back". They are a whole bunch of crooks!! Run away from this place.

 
Tracy C. | 2014-10-09

I came in knowing exactly what I wanted and Cary made it happen. He was very nice and informative and I found that he was easy to talk to. He helped me pair my phone to the car and also made sure I was comfortable during the test drive since I was switching from a Prius to the Explorer. He even got someone to help me get the car seats out of my old car! It was a great experience.

 
Mike S. | 2014-09-29

This review is regarding the service department at Team Ford only - I have no experience with the sales staff.   I took a Ford Focus to them a few months ago that had some issues with rear drum brakes squeaking.  I dropped the car off at Team Ford early on a Saturday morning and was told they would call me within an hour or so with a diagnosis and price.   About 3 hours later I get a call from the service advisor that the "rear brakes are completely shot and all components need to be replaced". The estimate was around $450 for Motorcraft parts.  I impolitely declined and told the service advisor they were on crack giving me that kind of price for drum brakes on an economy car.   When I went to pick up the vehicle I was told there was a $100 "diagnosis fee"  which was never mentioned to me when I dropped off the vehicle.   I went slightly ballistic and after 10 minutes of arguing with the service manager he agreed to waive the fee.  

I took the car to Sears Auto Center at Flamingo & Grand Canyon the next Monday.  They had the car for about an hour and called me to say it was done.   The technician advised me that the brakes just needed adjusting and cleaning.   The shoes were still in good condition and had plenty of life left.  The total charge?  $60 for labor.   I've been driving on those brakes for 4 months now and the squeaking has not come back.

 
June C. | 2014-09-27

Another very smooth  transaction. From test drive to financing - no pressure. Sales staff very respectful and courteous.  Highly recommend.

 
Dirk H. | 2014-09-25

Team Ford Lincoln was exceptional in customer service! The selection was incredible! The price was even better. I love my new 2014 Fusion!

 
Virginia Y. | 2014-09-09

So, here we go again. I am at Team Ford with my new car. Hope the get it right this time. Bought the car a Saturday after work but before leaving my husband and I saw three black spots that had no paint. This is a new car ford fusion 2014 pearl white. So the first thing on my day off bring the car back to them per the dealers salesman to have it fix.watch the spray job there painter did. Looks like a tow year old putting nail polish on.

Now I can still see the bad paint job they do at the place. I know better body men in the U.S. Virgin Islands with flawless work. Not of good. Just when out to look at it another bad job.

I believe they think because I am woman there is a sign states push over on my four head.

 
Kyra S. | 2014-09-05

Had a mandatory recall for my rig.  This dealership was the closest geographically so I set up the recall and the works oil change/fill fluids, etc., along with mounting the front license plate bracket since the state I came from did not require them.  
I used the online portal to fill all information, but after not hearing anything for 3 days, I decided to call and see if they were super booked up or what exactly was the issue.
Somehow, though it processed via the website, they didn't have any of the info I had taken about 15 mins to fill out.  So we just did it over the phone, which is fine, stuff happens.  Upon arriving at 7am on the day of the scheduled recall repair, etc.  I was greeted promptly in the service bay and the service manager took my info and wrote up the service ticket/request.  I needed the shuttle service to get back home since there was nobody available friend/family wise to come get me.  So I was offered a business card that allowed me a coffee or water.  Nice.  However, at any good dealership, that should be offered complimentary no matter what.  You want people to be comfortable shopping for cars, etc.  To kill some time I wandered in to the show room, which is tiny and was checking out a 2014 Ford Focus Hatchback Titanium.  An older gentleman meekishly sauntered over to me  and asked if I needed help, though didn't ask my name, or offer a handshake, etc.  That's okay, everbody has a different sales style.
After mentioning the price was not bad for a Titanium with fully loaded leather interior, upgraded Sony Sound System, full Sync, etc.  I proceeded to mention that I was offered a deal 18k out the door, tax, title and everything at another dealership about 6 months ago.  I also indicated it was for an SE not Titanium, which is the second tier versus the 3rd top tier trim package.  I then mentioned I had test drove the car and liked the overall feel but not the CVT-Continuous Variable Transmission that much, takes some getting use to for sure.  The gentleman salesman really had no input. He just kinda stood there.  I then told him to get with his manager and get me an out the door best deal buy it today price.  I indicated my 2010 Limited Escape, with 49k miles would be the trade in and I'd make up any difference in cash.
Again this guy losing an opportunity just kinda sat there.  He indicated to me he would need to see the car and to bring it to him after the service pickup in the afternoon.
I asked him to just get me an estimate for now assuming the trade is in good to excellent shape.  Again, he said he had to see the truck.  Instead of being a lil aggressive for a potential sale and trying to do what I asked or taking a short walk to the service bay to look at my vehicle right then.  He just strolled on away.
Fine, it's okay, hope that guy survives selling cars, and/or has very understanding customers.  The shuttle had just arrived so I bid him farewell and went to the shuttle.
I had intially indicated to the service manager I had an 800+ credit score and would consider purchasing my next Ford vehicle from them if I could get a loaner Focus or Escape for the day.  They absolutely refused and would not budge.  Said I could rent one from the Enterprise Rent-a-car.  To which I said no thank you.  I then left hoping in about 5 or 6 hours the job would be done.  However, it wasn't.  
They said the # I gave them wasn't working and they were waiting to call me and ask if they could charge me $65.00 for the front license plate mounting for the labor.
Service manager mentioned 1/2 hour labor would be that amount.  I supplied the part and the hardware to mount the license plate holder.  
I told the service manager, it's fine, and I'd have one of my body shop buddies or my friend who worked at Friendly Ford do it instead for free and to just have my car ready.  I had already called the Shuttle service noticing it ran atleast an hour behind.
Well 15 mins, became 30, became an hour + from the shuttle driver.  I had an emergency appt. at the Vet at 430pm I was trying to make it to.  From when I called origninally at 230pm it took till 415 to arrive at my address.  
Now behind schedule I just hoped the paperwork was ready for me to sign, pay and bid Team Ford Lincoln a not so fond farewell.  Upon arriving to my chagrin, I noticed how the Works oil change, etc. was not done.  The service manager David even showed me right then where I wrote it in and he acknowledged it. Amazing, still a Ford man, as dumb as that is this day and age.  The vehicles have never failed me so I am brand loyal.
However, I will never ever use this location nor refer anyone to these clowns.
What an outfit.  There are times you are impressed in Las Vegas, and other times when you are left wondering how some places stay in business.  This place is the latter.  Never ever choose to do anything with them.  My sincere advice to anyone else would be not to do business here.  Go to another Ford store in the Vegas Valley.

 
Shannon G. | 2014-09-02

This was a great experience, initially we weren't even sure we could get the Raptor we wanted.  Calling Team Ford was our last ditch effort and sure enough we were able to special order our truck.  We live in California so Chris helped us with all of the paperwork over the phone and through emails.  I was able to send him all of the necessary documentation in advance so when my husband arrived the process was quick and painless.

Chirs sent pictures over of the truck once it was ready and Terry picked my husband up from the airport and showed him all of the bells and whistles of the new car.

Our next FORD purchase will be from Team Ford.....

 
Jennifer A. | 2014-08-31

I went in on a Thursday night about an hour before that they closed. I didnt want to be there forever and figured this was a good way to get out of there early. Rolando Juarez took me and my best friend out in 2 different cars and was amazing, even though I let him know I was just looking right now. I went back on Friday and talked to Rolando again and Chris, the sales manager, what a great experience. I test drove the Ford Focus again and got their numbers and said I would be calling. Friday morning I filled out the credit application online. Called and left a message. They had my paperwork and car ready for me at 12 noon, and I was only there for an hour or so. Rolando synced my phone and hooked up my navigation for me. They were amazing.

 
Gary F. | 2014-08-26

Took my truck in for routine service, I had prepaid for my maintenance program so I could take my truck any where.  Although Team Ford isn't the closest I always take my vehicle there because they give the best service.  The Free Wifi in the lounge is a great benefit

 
Gericho S. | 2014-08-21

You'll feel very confident when you take your vehicle at Team Ford/Lincoln service. They are prompt, helpful, efficient, friendly, quick. I even met the president/owner's executive secretary, she's making sure all my needs are satisfactorily met. Thank you Team Ford!

 
Bob F. | 2014-08-13

Unfortunately I can't give Team Ford Service Department a negative star, because this is what they deserve.  

I took my Lincoln LS in for a slight oil leak.  They kept it over night, and discovered residual oil around the oil filter.  They cleaned the engine, and tightened the filter.  No more leak.  They did charge me for the service, and they were the ones who installed the filter in the first place.

Oh, and by the way, your harmonic balancer needs to be replaced?  I took their word for it, and ordered the parts.  I feel a little nervous now that I didn't get a second opinion.  My bad.

When the part came in, I asked them if they would take care of the hard shell headliner that was coming loose around the third tail light.  A repair that they had accomplished three years ago.  Service writer Allan Volej advised me that I would have to buy a new headliner at approx $1,000.  After looking up the price, he informed me that the part was no longer available, and that Team Ford would not re-glue the defective repair that they had previously accomplished.

I took the car to a well known upholstery who repaired the headliner at no cost to me.

Oh, and by the way, did you know that you have a coolent leak?  Once again Allan Voleg diagnosed the problem as requiring an upper radiator hose, and a thermostat housing that had "crystalized".  The repair cost was estimated at $1,100.  

I took this problem to an ASE Certified Master Technician.  He inspected the hose, and housing,and found that I only needed a new clamp on the existing hose.  This was also fixed at no cost to me.  

Bottom line, at least in my case, Team Ford's service writer Allan Volej tried to generate repairs, and parts sales, that were not required.  By taking the vehicle to an independent ASE Certified shop, what Team Ford wanted $2,100 to repair, cost me a grand total of a $20 tip the the technician at the repair shop.

Beware of their servise diagnosis, and ALWAYS get a second opinion.

 
Claudia R. | 2014-08-02

The service department at Team Ford are excellent. They provide prompt service. The staff are wonderful! Highly recommend them.

 
Shayla H. | 2014-07-15

I have had my car serviced at Team Ford ever since I bought my car in 2012. The service here is excellent compared to the Ford dealership that is within 5 minutes from my house. It is worth the drive to this place.

 
Don M. | 2014-07-15

Great job Team Ford. I took my car in for a major service as it has over 100,000 miles on it. When I called in for my service the lady was friendly, as were the people when I checked in. I left because I was told it would take two days to complete all the items on my list that needed to be done. At the end of the first day I was contacted by phone by the service department telling me what had been completed, and what they would finish tomorrow. The car was finished on time, they washed the outside of my car and the checkout was friendly. Just what I expect from a Ford Dealer, it was my first visit and they were great!

 
Suwanna B. | 2014-07-11

I don't know what is going on with service lately! Since I bought Ford in 2011of course I get very great service ever! Oil change, tire rotated, breaks inspections, you name it all great! My last visit I kind of get a hint to tell me don't come back so I did, I went to get another location service. But this time just because this location is closer to the others, I went back, of course! I wanted to cry... They kept my car over night plus day for oil change, air filter , reset my Bluetooth and back up camera. I requested synthetic oil but they put regular oil, I requested to rotated my tires but nothing happen.

 
Chris C. | 2014-06-28

I bought a truck today at Team Ford. Customer service was awesome! Very friendly staff and moved through the process quickly. Got a great price on the exact truck I wanted. I would recommend to go and talk with them if your in the market for a vehicle.

 
Marie W. | 2014-05-16

Team Ford is truly a 'Team.' Best car buying experience I have ever had! Great customer service, knowledge and experience in every department at TeamFord.  Hands down one of the best dealerships from top to bottom in America.  Don't go anywhere else to buy a Ford - I absolutely love my F150.

 
Leah G. | 2014-05-06

I enjoyed every part of my visit at team ford. The dealers are not like most employees at dealerships. Paul Bise showed me a few cars but did not once try to push me into anything I didn't approve of. His friendly demeanor and relaxed appearance made it comforting to trust him. I loved the cafe and the laid back seating once I was inside the building. The cafe offers anything from lattes, sandwiches to organic peanut butter (which is a locally owned business -- yay support!) Not only did they help me find the perfect car I was looking for, but I was running late to work and they all joined together to help me complete the process as quickly as possible. I would highly recommend this establishment when looking to buy a car. You will be welcomed with a smile and leave with a family. Thank you so much ford!

 
Stac K. | 2014-04-26

Ask for Madaline she is amazing. She was never pushy and just guided me threw the process with ease. I never felt annoyed like I usually do when dealing with the dealership employes during the car buying process.  I will deff send her business and will cont to buy from her. #fordforlife

 
Nicole C. | 2014-04-09

I don't typically like to give companies bad reviews but I would give them zero stars if I could! DO NOT GET YOUR CAR SERVICED HERE!! They replaced three things in my car and within a year and a halfs time I had to get all replaced again for another $3500!! Then when I told them it was ridiculous they replied it was normal. So it's normal for their parts to break so soon? I was under the impression a new radiator and an AC were supposed to last longer than 18 months. They wouldn't let me even check my car until I paid. As if I wanted to steal my own car. If I wanted to steal my own car I would've just brought the spare key. Oh and some big girl with short hair actually tried to shut a glass door in my face after I got my keys. To top it off when I got home, the AC I paid to fix is STILL BROKEN. Moral of the story I'm buying a new car and it won't be a ford.

 
Stacey S. | 2014-03-12

The sales manager Bill Jenkins gave great customer service and went above and beyond to help me out. I have a 2012 Ford Explorer and was stranded at a golf course at 6pm at night. I locked the key fob in the car and when I called roadside service they said it would be several hours. Bill stayed in touch with me and sent someone from the dealership to open my car for me instead of leaving me stranded by myself at a golf course after dark. I really appreciate his help and customer service...I will spread the word and hopefully have the opportunity to work with them again in the future under better circumstances but with the same level of service...outstanding!  Thanks again

 
Troy O. | 2014-02-26

Tim Giarmo was completely professional, knowledgeable, and thorough when listening to our needs/wants, and delivering the vehicle we were looking for.  He is an asset to your company.

 
Malissa H. | 2014-01-21

Amazing service. Adam is hands down the best sales man I have ever came across. He didnt pressure me into a sale instead he listens to what your needs and wants and and bends over backwards to help you get what you want. Adam was super pleasant.  And it didnt stop there with the service. Julie in finance did everything she could to help get me financed ever with really crappy credit. She is always smiling and super helpful. And just when I thought it couldnt get any better they remembered my birthday and sent me a free car was over a month after I bought my car. And the icing on the cake was George in the service department who took the time to explain my steering to me since I wasnt familiar with electric steer compared to hydraulic.  And after that he took the time to show me a couple tricks to my voice system.  
Ive always thought dealerships just wanted to sell a car and be done with ya. Well this dealership proved me far wrong. I will be back again for my next car and will recommend them to anyone and everyone.  Such a pleasant experience.

 
Justin S. | 2014-01-14

I recently moved to Las Vegas and heard many great things about Team Ford before going there. Today was my first day doing buisness there and couldn't me more happy with the service. Great people, great attitude and great work. Thank you!

 
JEAN M. | 2013-10-04

A letter I wrote to the Dealership's Manager:
Great service! Great truck!

I just wanted to say that this was an all around great experience for our family.  As soon as we stepped out of our van onto the parking lot, we were approached right away by your staff.  Michael Ramento was our sales person and he was AWESOME!  We never felt pressured, he was very professional, and answer all of our questions and concerns.  My husband and I felt like he really listened to what we wanted in a truck, what we could afford and he appeared very genuine, kind and caring.  We are so glad that we picked your dealership.  Thank you so much!
Cash in Financing was also great!  Cash was very patient, especially with having 5 of our kids in his office.  Sorry Cash:(
Cash always had a smile on his face.  He was very informative on everything!!!!  Thank you!  I love the Extended Service Plan!!!  What a deal:)
You are fortunate to have Michael and Cash on your team!
We are already planning a vacation and we are taking the truck!

 
Rich M. | 2013-09-29

very understanding sales mgr who was very conscientious and helped through the process of test driving a Lincoln

 
Karri C. | 2013-09-09

Brought my car here for 90k service before my road trip to San Diego and I really was expecting more. Myself and family have bought seven cars here over the years. We all have also made it a point to bring them back to Team and not just any Las Vegas Ford dealer. Thousands of dollars spent. Probably close to 100k between all of us.
I bought the pre packaged deal to cover all the bases and make sure my car was taken care of. $ 830.00. I told them to call me if there was anything else that needed attention or to be replaced, they agreed. Later that day my advisor called and told me they would be keeping my car for the day and I could pick it up at 10 am the next day. No problem. I called the next day and my car was not ready at the promised time. I called back two hours later and it still was not ready. Finally at 2 pm it was ready. I get there and get the "report card" which says my timing belt needs to be replaced. I asked the advisor why I wasn't called and told of anything that needed attention like I asked. She said they could do the work and I could wait around three hours. Are you kidding me? You keep my car longer then you say, I have to keep calling to check the status then you have the nerve to offer that?!? My car wasn't even washed! I specifically asked them to wash it. They state they will wash it if your service is more then $100.00. I hit that mark 8x over with my service, no 8 dollar wash for me.
***You ready for the kicker?!?!?!??****
I received an email from the manager stating that I didn't have the recommended service done at my last visit and they would like to offer me 15% off to bring it back. I typed a nice reply to the manager telling him my service and experience was not the best. Did I receive a response? Nope! That's why it was my last time at Team Ford. They have lost mine and my family's business. I hope the owner reads this and the other yelp reviews and gets his "Team" together.

 
Don L. | 2013-09-06

Sales staff is fine. I have bought plenty of cars and had an average purchasing experience. The reason for 2 stars SERVICE DEPT! what a bunch of idiots and scammers!  Just to share a couple of experiences: i just purchased and replace my battery at sams club. 2 days later took Suv to team ford for oil change where i was informed my battery was bad and needed to be replaced! Ha! I pulled out my receipt and confronted the service person who then appologized and began to make excuses! Second, paid to have front brake pads replaced. Later, My brother replaced the rear pads for me. Once again took suv in for oil change and guess what!!?? The service agent told me my rear pads needed to be replaced as well as some other B.S.! I laughed! They are amazing! this type of thing happened to me many occasions, and luckily I was prepared each time! I've owned at least 6 fords (only last two were purchased at team ford) and unfortunately will not be buying another one all due to dealing with their service dept!  If its something that needs to be done by ford, any other dealership is better! Beware! Know your vehicle before you take it to them! I've had so many bad experiences and blatant lies to me that I now take my suv to Findlay Honda (near to my home) for service! Wow! What a world of difference!

 
Kimberly K. | 2013-08-17

I had an appointment today at 9am to have my car looked at for a malfunctioning door sensor and to replace the battery in my Ford Edge. I dropped off with no problems. At 415pm the service rep calls me and tells me that due to "carry overs" from the previous day that they were unable to even look at my car. WTF?? Seriously? I made this appointment over a week ago? Why the hell did I even make an appointment in the first place if it doesn't even mean my car will get looked at. Normally, I wouldn't get so worked up about something like this...but this is the SECOND time they have done this to me. I make an appointment, bring car in and they tell me oops sorry couldn't get to it. So, fool me once shame on you, fool me twice...hell nah, i'm going somewhere else!

The service rep even had the gall to tell me that it was a good thing they had carry overs, since it meant they had good business! How about you hire some more friggin mechanics if you're doing so well. Then maybe you can look at the customers who make appointments in the first place!

Definitely taking my car elsewhere!

 
Jeff S. | 2013-08-17

The service department here is staffed by a bunch of crooked liars. Lived in Vegas 52 years and i had the worst service experience of my life here. I also bought an Escape there years ago and they tried tack on a bogus of $750.00  on the contract to cover " rental cars in case my vehicle needed to be in the shop for an extended period of time". It's a good thing I know how to read a contract or they would have screwed me. Team ford does not deserve anyone's business. Go elsewhere.

 
Jimmy W. | 2013-07-24

Great experience with Team Ford.  I drove down from Reno because a friend recommended them.  From start to finish I received great customer service!  I worked with them over the phone the week leading up to heading to Vegas and the sales team was outstanding!  They were very responsive and helpful in making my decision.  They gave me the best deal I could find on an F250 and did it with no pressure or hassle.  I would recommend anyone in the market for a new vehicle to go to Team Ford.  I will be back!

 
Charles S. | 2013-07-17

I will never ever trust Team Fords service department.  The problem we had when we took the car in for some general service work and when we picked up the car there was a terrible noise coming from the car which was a thumping noise.  We immediately drove back to the service department telling them of this noise and he said that we needed new tires.  This problem did not exist when we originally brought the car in for service work and felt there was more behind this met the eye this went all the way up to the owner's office of Team Ford.  Since we didn't feel that this was our fault and felt that it was something that was done at dealership we contacted Ford motor company's corporate offices and explain the whole entire situation them they in turn had a person that is not affiliated with team Ford but does work for Ford Motor Company.  The mechanic that work on the car finally fessed up to causing a problem with all four wheels of a vehicle.  The mechanic explained that when he took it for the test drive originally a car cut him off and he slammed on the brakes locking them up and causing the damage to the tires.  They called it flattening the tire.  All four tires had to be replaced and team Ford had to pay for them.  Upper management at Team Ford was not very happy because we had to contact Ford Motor Company to finally get to the bottom of the problem that Team Ford originally caused.  I would not trust Team Ford to work on any vehicle and it's a shame that they could not have handled this in a professional manner.  All the lies they told and to finally get to the bottom of the problem in the their phones which they could get to until push came to shove.

 
Gary H. | 2013-07-16

I took my ford to this dealership.  We are snow birds and I have out of state plates.  I don't know if this played a part in what happened or not but I thought it worth mentioning.  

I had the Ford extended warranty and wanted them to check for a possible oil leak.  They said I would owe for diagnosis if no repairs were made, about 100 dollars.  I agreed and left my vehicle.  That afternoon I received a call and the service writer told me that they found a leak and quoted me a figure for parts and labor. He stated it wouldn't be covered by warranty.  I asked for detail on the costs and he broke them down for me.  I told him to fix it.  I went online to check the price of the part.  The manufacturers suggested retail price (msrp) was less than half of what the dealership had quoted.  I immediately called the service writer back and asked him why they were charging more than msrp.  He stammered a little and put me on hold and came back and said that the msrp is a starting point for pricing.  After several minutes discussion he agreed to charge me no more than msrp.  At the very end of the call he said that the mechanic had told him it might be covered by warranty.

I went to pick up the car and the repair was covered by warranty and I just paid the deductible.  I looked at the price of the part and guess what,  it was msrp.   I truly feel that if I had not questioned them from the beginning that I would have been charged the entire repair bill with the inflated part price.  And when they found out that I would most likely  follow thru with Ford to see why the repair was not covered by warranty they decided to submit it to the warranty department.  

I have never questioned a Ford parts price from a dealer.   From now on I will treat a Ford dealer with suspect.  Just because they have managed to get a dealership doesn't mean they are to be trusted.  I would have hoped Ford might have oversight on dealerships in this regard, apparently not.

 
Martin H. | 2013-06-08

Not the smartest sales staff. I heard a radio commercial advertising 0% financing then I phoned Team Ford and asked for details. Right away the salesman asked for my phone number. I said I didn't want to give it out. Then he asked for my email, again I said no. I asked when they opened and he said at 8am and again asked for my phone number. I said I'd be there shortly after 8am. I arrived when stated, walked into the show room. No one greeted me. I stood there for a moment then walked out to  the rear lot to look at trucks. I walked the entire length of the lot twice. No one ever came out to greet me. I then walked to the other side of the building and walked the length of that lot twice as well. Again, no one came out to see me. I went to Ford Country and bought a new truck. Way to go guys.

 
Barbara O. | 2013-05-06

Took advantage of us in every way possible just to make a sale, promis after promise just to make a deal! Says they take care of Mil familys but it should be called we take Mil familys for a fast ride just to make a deal! Awful lies and empty promises from start to finish. Do your self a favor if your dumb enough to buy here, what ever promises you do get, make sure you see it in writting with your own eyes in the contract! DO NOT TAKE THERE WORD THAT ITS IN THERE BECAUSE IT WONT BE! What you will get is well sorry you took our word about something we promised but now prove it! And if you cant prove it even if there are others that were present well your out of shit luck!  this place takes advantage of the little guy but swears they will take care of you. They are only out to take care of them selves!! We are Mil and are ashamed how we were treated and are trying to save others not to get taken like we did. DONT BUY HERE!!

 
Jordan R. | 2013-04-05

I was in this dealership a coulpe of weeks ago looking to buy a honda civic. The salesperson did not take me as a serious buyer and would not stop telling personal stories. we wasted about 2 hours on a test drive and approval paper. Total waste of time at this place.

 
Besjana S. | 2013-02-27

Thank you Scott for making our purchase a pleasant one. Scott was extremely patient and courteous. We love our new 2013 vehicle. Thanks to the finance department, who work hard finalizing the deal. Great JOB... TEAM FORD!

 
Mike M. | 2013-01-13

Pleasantly surprised! My fiancé and I went to the dealership to look at new explorers and also a second car (flex, edge, or Lincoln mkx). We were immediately greeted by Shawn. We told him our situation, that we had 2 car leases that were ending in a few months and wanted to start getting some ideas on what to purchase next. Our plan is to buy both cars from the same dealership at the same time. He took time and showed us everything we wanted to see and never pressured us with the famous line "what if we can make a deal today". After looking at cars we went inside to grab some brochures and told him we had a few other spots to stop by. After heading to a couple of other dealerships (Towbin Chrysler/ dodge, and Kia) we decided that we wanted to go back and actually drive the explorer. We spent a little over an hour the second time with Shawn driving the explorer and looking at other cars as well. We still haven't made our decision on a purchase yet but we are definitely leaning towards the fords and Shawn is a huge reason! His easy going attitude and lack of pressure makes us want to buy a vehicle from him. Plus the vehicles speak for themselves and I think that's one of the reasons they don't have to be so pushy.

 
Shannon S. | 2012-08-29

This is based on a service experience. Easy overall, but the expected expensive dealer prices. Was not impressed with the enterprise rental experience, the car was dirty and overpriced compared to online pricing.

 
Socrates G. | 2012-02-22

I had a great experience with this dealership.  I didn't expect to... who does?  But I did and ended up with a nice 2012 Focus with a nice price.  Thank you, Scott!

 
Tyrone B. | 2011-04-11

Since Bill responded to my previous review, I wanted to see the record straight on a few things. First off, I'm not going to lose money taking two days off of work to then spend money driving to Las Vegas, to blindly purchase a car when you can't handle something as simple as answering several questions in an email. Much less, on a car that you're asking $5,000 OVER book value on, and that you can't provide some basic minimal documentation for?!? ALL I got from you was EXCUSES, even now you sent me a message claiming that you were "on vacation last week, which is why you couldn't get ahold of the original owner". Renovations on the showroom floor supposedly prevented you from taking pictures of the car for a week, then it was an "email issue", then when I finally DO get the pictures, they were taken outside anyway!

Then you try to blame your piss-poor customer service on ME? The reason it took me any longer than 24 hours to make a decision was because YOU failed NUMEROUS times to get back to me after you said you'd check on certain items that I inquired about and are perfectly relevant to making a purchase of this significance, especially over a long distance. Had you actually responded to me in a timely and professional manner, I had a mechanic lined up to inspect the vehicle, and I was ready and willing to make the trip out there.

Bottom line, if you treated your customers with respect than I wouldn't have gone WEEKS without answers to a few simple questions. The fact that you are still making these weak excuses, and then even have the audacity to try and blame ME for YOUR incompetence shows exactly what type of person I had to deal with, I just hope that this review can prevent others from having the same negative experience.

 
Chase H. | 2011-02-17

SOOOO Ive been there twice needless to say they were both such different experiences ......so lets begin with the first visit, well i had overdue maintenance on my vehicle and needed a "Ford" dealership to work on it.Wow they were nice fast and efficient hence the 3 stars.

BUT my wife and i are currently on the prowl for a pre-owned vehicle and we were eaten alive so to speak with one of the many salesmen who talked to us....he was so rude and after 3 hours of looking at the vehicle he then proceeded to guilt trip us into trying to sign papers to buy the vehicle,and after we said enough he got an attitude and left and sent another sales man 5 min later to tell us he had something else to do with his time.