Findlay Honda in Las Vegas, NV


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Specialties

New Hondas, certified pre-owned Hondas, Used Cars, Automotive repair

History

Established in 2007.

While our location has only been open since 2007 the Findlay Automotive group has been in Las Vegas since 1961. It all started here in Vegas with Pete Findlay Oldsmobile. Our honest customer centered way of doing business has made us successful over the last 50 plus years so we have no plans to change.

Findlay Honda


Dealer Info:


Phone(s):(702) 982-4200
Address:7494 W Azure Dr, Las Vegas, NV, 89130
  • Monday: 8:00 am - 8:00 pm
  • Tuesday: 8:00 am - 8:00 pm
  • Wednesday: 8:00 am - 8:00 pm
  • Thursday: 8:00 am - 8:00 pm
  • Friday: 8:00 am - 8:00 pm
  • Saturday: 8:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Findlay Honda

 
Sarah G. | 2015-04-15

I recently traded in and purchased a vehicle at this Honda location and had a great experience. Brad Au Young helped my husband and I with the test driving few different Honda Pilots. He never rushed us and was very knowledgeable about the different features in each Pilot we drove. We came in the following Monday and worked with Eric Walker and Evon Wade to complete the sale. They both were genuinely friendly, helpful, and informative throughout the entire sale. Once we were ready to drive off with the car Eric told me to schedule an appointment with either himself or Mick Tanner and they would go over all the electronic components inside the vehicle with me so I could become more familiar. I met with Mick the following week and I really learned a ton about my new car AND he focused on how to improve gas mileage, which I truly appreciated. I would say we were well taken care of at this Findlay Honda and I will be doing business there exclusively in the future. Thanks to all you guys!

 
Waynewax J. | 2015-04-04

So I decided to buy a Honda, this was my first time owning one. I called and spoke with a car specialist named Mark Hughes at Findley Honda, he was very friendly and answered all my questions pertaining to the new 2015 Honda Accord Sport. Upon doing some research the car online I found the best price and decided to go down and talk numbers. I made an apt with Mark who was very punctual and professional. My entire car buying experience there at Findley was great, they were not pushy and really made me feel like this was a smart decision on my behalf. I Love my new Accord and highly recommend asking for Mark Hughes if you decide to purchase a new Honda, he went over the entire cars features got me in at the price I felt comfortable with and made me feel appreciated. Great Job guys keep up the good work! Happy customer :)

 
David E. | 2015-03-10

I've had a generally positive experience with this dealership. The sales people are friendly, and things like oil changes are very fast.

That said, I'm not pleased at how they handled a chronic issue with my car's brakes (2012 accord coupe). At around 20k miles I started having a vibration when decelerating. Took it in,  they diagnosed "warped rotors" (which isn't really a thing). Pressed further, they admitted the new pad material was prone to fusing onto the discs when it got hot. We worked things out and got it back in working order. 6 months later, same problem. They resurface again, no charge, the pads are fine. 6 months later the vibration is back again. I make an appointment, show up, and am told it should be about 4 hours. I opt to stay nearby, and walk down the street for coffee while I wait for their call. Nearly 4 hours later I get a call from service. Not saying it's ready, but saying they've just gotten to it and that the vibration isn't really that bad, trying to play it off. I say I want it fixed (at this point my warranty is nearly up, why would I leave a problem untreated until it costs more to fix or eats more brake pads?). The service writer says the technician doesn't recommend resurfacing a 3rd time. Duh! That's completely unsafe. They have to call back after running it past the manager, and they agree to replace the rotors finally. Total time waited was well over 6 hours. I'm pleased that things finally got resolved, and I've had zero issues with the new parts. What really was unacceptable was 1) trying to downplay the issue while being part of the reason it existed, 2) trying to brush me off by stating the obvious like I'm an idiot and would just go away, and 3) the real cherry on top,
the service writer said loudly as I was paying to make sure the customer good will paperwork was attached (good will? really? that makes it seem like I'm some sort of nut they're placating, when it was a legitimate issue they partly caused. At least deride your customers behind their back and not to their face.)

Not a bad dealership overall. If you want/have a Honda and live in the NW it's a fine option.

 
Vaughan C. | 2015-03-08

Honda Findlay at Azure is awesome.
Went to the dealership at 10:00 am, met Don who was very comforting and non aggressive. I told him what I wanted, he took us to the car, we drove for 10 minutes, signed a few things and were out of there at noon.
We love our Honda accord hybrid. Thank you Don .

 
Gregory C. | 2015-03-07

Great place to buy a car. Bought a 2015 Honda Pilot and love it. Go see Gary Mamiya great guy no pressure or dirty sales tactics. Very straight forward.they also have a complimentary fountain soda machine while you wait and look around.

 
Jerome Justin S. | 2015-03-04

Just had my car serviced by Deborah Shomsky. She worked to the best of her ability to get our car repaired even when the warranty company gave her and the technician a hard time. Not only that, she kept us updated with changes to the car. We are very satisfied with our experience and definitely will be coming back for further maintenance.

Their technician, Brandon was also very informative on preventative care and further maintenance that we definitely needed to know.

 
Von J. | 2015-02-12

It was a 5 star service! Now I'm never coming back.. The brain dead blonde girl with glasses in service is ignorant and is the worst mouth puppet for a service rep man I never met. Came out with what I am assuming is just the same cabin / motor air filters they show all clients. Funny thing, I changed those air filters last oil
Change at 240 dollars! My car is garage kept and I do not off road my car. Then to compound matters ever more  I was told 790 dollars to change my breaks, rotors and pads plus an additional 407 to change my belts at Findlay Honda. I was rather annoyed, came to Brake Masters and 437 dollars later new brakes, pads, rotors and all my belts changed! Never going to get dealer service again!

 
Paul L. | 2015-01-22

Great experience working with Shelly Ligget. I am due for a new vehicle and shopping for a great deal. Shelly was professional and polite. Really wants your business. She was patient and answered my questions.

 
Ruben A. | 2015-01-03

To Findlay Honda's General Manager,

I don't often write letters of recommendation because I don't often receive the level of service and satisfaction that Mr. Brad Au Young provided in our search for a new Honda. He changed the experience of car buying from something that I dreaded into an event I'll remember.

We originally came to the dealership several weeks ago to find a Civic for our friend who was looking for a dependable, affordable car as her first purchase. We settled on a new two door coupe and Mr. Young starting looking at her financial options. At this point in time she didn't have very much established credit history so Mr. Young explained how much purchasing or leasing would cost her.

The bottom line was she wouldn't be able to afford the car, and we felt the same way - it was simply not a viable option. Some other sales people would have pushed her to buy the car even if it was a financial stretch for her, but Mr. Young didn't. He was always kind and patient with us, a truly refreshing experience and one that earned my respect and loyalty.

At the same time we inquired about our options for a new Pilot, and after obtaining our information he came back with the numbers. Again, it was beyond our comfort zone so we didn't purchase a vehicle that day, but we always kept thinking about it and how to improve the numbers. We did check back a few weeks later and looked into trading in my vehicle at the time, a 2000 Mercedes ML 320, but due to its age and mileage it would not change the equation significantly.

Finally, on this Thanksgiving holiday, we had saved enough to make a substantial down payment. We came in on Friday after also looking into the Costco New Vehicle purchase program that my father (also a customer of yours and also named Ruben) told us about. Mr. Young was able to give us the Costco price and that along with the down payment and trade-in made the payments for our new 2015 Pilot easily within our comfort zone. We took delivery of the vehicle that day (Friday, November 28, 2014) and it has been wonderful.

Mr. Young's kindness, patience, attention and overall service were above and beyond my expectations. He even went back to retrieve a GPS unit we had left in the Mercedes. I look forward to doing more business with Mr. Young and Findlay Honda, and when it comes time to replace our Civic, I shall look for his assistance once again.

 
Stefany V. | 2014-11-22

Great service from Bob Gove. Went in yesterday and spent several hours with him, debating between buying our lease car or leasing a new Civic or Accord. Ultimately decided to buy, after running through various financing options with the ever-patient Bob.

Lot was organized, staff was courteous, and all options were explained thoroughly in a straightforward manner. Evon in financing is a bit strong when pushing the extended warranty, but we ultimately decided against it. Hard-sell got old, not thrilled with this portion of our evening but understand it's part of their job.

Additional star for great service, as Bob helped with insurance set up, registration/plates, and other car-related issues that aren't strictly under his responsibilities- going the extra mile was greatly appreciated.

 
D. L. | 2014-11-10

The team at Findlay Honda is a fantastic one!!

Shelly is a terrific and Lisa in the finance department is a sweetheart! These Ladies took a lot of time to answer all my questions, worked out a great deal, extremely helpful and patient. I would recommend Findlay Honda to anyone not only looking for an awesome car, but a positive and honest group of people! Thank you to Shelly and her fantastic team at Findlay Honda!! I absolutely love my new Accord Sport! See you guys in 3 years to do it all over again!!

 
Teri L. | 2014-10-09

Needed a repair made due to a recall so decided to go ahead and schedule an oil change as well. I'm a little nervous about the price and wait time - heck, the whole experience - when taking a car to the dealer for service. Have to say I've changed my mind. The customer service was stellar... maybe it was the women who took care of me? :) Everything was handled quickly, efficiently, and I had my car back in a reasonable amount of time. Took advantage of the shuttle service to get home and the driver was courteous and kind. I was prepared for a list of "recommended repairs" like I often get at other businesses but it didn't happen. AND the price was right in line with what I'd pay at a "lube" place. Thanks, Findlay Honda, for making everything go smoothly. I'll be back.

 
Jordan R. | 2014-09-29

This Review is for the parts department only.
Terrible customer service in the parts department. I was sold the wrong part for the door lock actuator on my accord(they gave me drivers side when i asked for passenger side) and paid $106 to have it installed at a local garage. After the shop advised me it was the wrong part, the parts department was closed at Findlay Honda. I called later that week to have them give me the correct part and have them install it for free since I essentially had to waste my money due to their lack of due care and knowledge. The parts manager of course says I understand its the wrong part but sorry I cant install it for you. I purchased my car here and spent over $13000 here to be told they cant help me when they are wrong with something that will take them less than an hour to install. Looks like I will have to purchase my next Accord over at Honda West next year.

 
Whitney M. | 2014-09-15

Findlay Honda used to be a great place to buy a car they treated you like a person not a sale. Definitely can't say that now. Started the process of buying a car Friday, went back twice couldn't make a deal. They the next day and today trying to make a deal, they asked what they could do to make it happen. We agreed on 21500 out the door, so I went to sign the paperwork and when I got there I discovered that 21.5 did not include the $1800 plus interest. When it was pointed out the manager Don got involved and began to treat me like I was stupid and insinuated that only I was not trying to pay interest but that I had wasted his time and his employees in the service departments time because they had to wash the car. He said he wasted money to pay them. He was extremely rude and I know I will never do business with them again and would not recommend going there. I have never been more pissed at a car dealership and I feel like I was lied to and treated like crap.

 
James C. | 2014-09-13

I bought my 2006 Honda here around 2008.  The bad ones has long since gone and there are many old faces since then.  Service side is cool.  Parts is good to go and ran by Fernando.  Free sodas, Starbucks coffee machine snd the lounges are not bad.

 
Marleezy A. | 2014-08-25

I came into Findlay Honda to purchase a car for my husband.  Gary Mamiya helped us out and was so helpful!  He answered all of my questions, and was never at any point a pushy salesman.  Garey, the Sales Manager also helped us out a lot.  All of the staff at Findlay Honda was great - by far the best car buying experience...and I've purchased/leased a great deal of cars!  I was so satisfied, that I came back one week later to purchase a new car of my own from Gary!  I highly recommend them to anyone, this has been a wonderful experience!

 
Adrienne N. | 2014-08-21

Better than Honda West.. honda west service department are straight up lazy rude emplyees who would give you all kinds of crap excuses just to thwart you away thibking that you would be gullible enough to accept their effin epic stupid reasons

 
R B. | 2014-08-20

My hubby and I recently purchased a new Odyssey from Findlay Honda and were very happy with our experience. Shelly Liggett was our salesperson and she was phenomenal! She provided exceptional service, even staying after the dealership closed to show us how to set up our vehicle to our preferences. She also was wonderful during the process of purchasing the vehicle because she occupied our toddler while we were signing everything. We feel she went above and beyond our expectations. Also, the dealership was very quick to perform the add ons to our vehicle and were willing to work with our time availability. We have been pleased with our whole experience at this dealership.

 
Curtis Q. | 2014-08-13

I live 5 mins from a honda dealer but I choose to drive 20 minutes to Findlay West Honda just for their excellent customer service. They always take care of me every time. Thx JP in the service dept.

 
Tom G. | 2014-08-06

My wife and I just bought a new Odyssey from there and it was by far the easiest and best experience buying a car I've ever had!Our salesman Brad Au Young could not have been better he really went out of his way to make us feel welcome and important.We had to alter our deal a couple times but Brad handled it with no problems and we are both very happy with our experience there.I will be back to buy another Honda from Brad once it's time for a new car!Thanks again Brad and thank you Findlay Honda northwest!!!

 
Dan H. | 2014-07-22

Lost AC in Utah. Got to St. George but they couldn't help us in a timely manner. So they called ahead to Vegas for us to get us set up for the next day. First they called Honda West, but the guy there was being a dickhead. Then they called Findlay. Guy was awesome and set us right up. Pulled up the next morning, the guy knew exactly who I was what I was there for. Got the car in, fixed, and out as promised. Free soda dispenser in the waiting room too!

 
Froggy H. | 2014-07-12

Beware!  It's my strong opinion that I caught them red handed not changing my oil filter during multiple oil change services I paid them to do.

Once I suspected this was going on I set it up so there would be no doubt in my mind if I was getting ripped off.  Sure enough, when I got my car back from my last oil change there the same oil filter was still affixed to the vehicle.  I'm not going to go into the method(s) I used to catch this but suffice to say there was no doubt, no doubt in my mind that's what was going on.  

My opinion is that Findlay Honda out and out ripped me off on oil changes.  If I could go back and do it over again I would've turned them in to Honda and the State Atty General's office however, I was just too busy with personal stuff at the time to expend the time & effort to move in that direction (2 jobs, a family, & going to school).  What I concluded was going on was not an isolated incident, my opinion is that it was systemic policy of the shop.  

As the saying goes, 'Your mileage may vary', and again, what I'm stating in this review is my opinion, but I refuse to do business with any establishment that cannot make $ in an honest fashion.  

Bottom line:  If you have service done at Findlay I would STRONGLY suggest you demand your old parts back and ALWAYS go behind them to ensure you got what you paid for.

Note: I didn't list when this last happened to me as I don't think it's relevant to the overall reviewing of this business.  That said, my guess would be there's been changeover since I last got jammed by them.  Furthermore, if I thought it was an isolated incident by a single employee my opinion of them might be different, and I might be willing to give them another shot, but that's not the case and I will NEVER trust any deanship with the Findlay name attached to it ever again.  Hope saving $3 on putting a new oil filter in my vehicle was worth losing my business for life Mr Findlay.

 
Gary E. | 2014-06-24

My wife and I just bought our new 2014 CRV here. Brad Au Young was our excellent salesperson. He has a very helpful approach to assisting his customers.
He and his manager at Findlay Honda were able to price match an online internet quote that I brought in. We took our car on a good test drive on and off the highway. Since I had done extensive research on what midsize SUV would be best for our needs we were ready to buy.
When we were all done, he even helped to deliver our car since my wife does not like to drive on the expressways.
The whole process went smoothly.
This is how a business should be run.
Thanks, Brad.

 
Denise K. | 2014-06-11

This has been my best car buying experience. Johnie Lewis, the salesman, was easy to work with. I told him exactly what I wanted and he didn't try to sell something I didn't want or need.

When it was to negotiate a price, I told what I wanted and how much I had to put down. They didn't try to give me a lease or a ridiculously low payment with a high amount of months to pay on like some other dealers tried to do.

I have always liked the looks of Hondas but I never thought I would own due to dealership not wanting to negotiate a fair price. Findlay Honda has totally changed my mind and I am a Honda CR-V owner.

After having my new CR-V for a week and a half, I had some questions about the blue tooth and navigation system. Johnnie set up an appointment for me to talk to Mick. He was so patient with me and answered all my questions. I have features on the car I didn't even know I had.

I will definitely go back to use their Service Department.

I am a happy new Honda owner.

 
L C. | 2014-06-11

Another 5 star review for this dealership! Just bought my *second* new Accord here, and once again it was a very straightforward deal at a great price!

BIG thanks to Neil, who made the transaction very pleasant :-)

Also just brought my other Accord in for its first scheduled service here and was very pleased with the customer service on the service side as well. JT helped me out and he couldn't have been nicer!  I am a very happy customer.

 
Valentina H. | 2014-06-02

I wanted to thank the service department manager at findley honda centennial. We have always been very pleased with the service staff and the workmanship at this dealership.  Today I took the car in for service and was waitig to get a ride back to work. There was a mix up and the shuttle left without me. I had no choice but to ask to get my car back since I could no longer wait for the shuttle to come back.
As soon as service manager heard about this incident he personally got a car and gave me a ride. Thank you for tuning a bad service incident into a good deed and good business.

 
Caitlin O. | 2014-05-29

I arrived with about 3 cars in front of me and they changed my oil and air filter in less than an hour.  I am always impressed with the quality of their service and staff especially Jay in service; He was so polite and easy going. I will definitely remain a loyal findlay honda customer after today.

 
Chris A. | 2014-03-05

Since I bought my last Accord from Findlay Honda I take it back here for service.  Since it's only a daily driver from work and back, in five years I've managed to only put 19k miles on her.  So little!  If anything I've visited this place only twice a year each of those years.  Mostly for an oil change and a checkup.

The main reason Findlay Honda gets a 3 star from me is because of the constant hassle from salesmen there to trade in my car for a newer model.  Yada yada yada.  I don't want to be bothered!  I've got a 5 year old Accord, low miles, and it's already paid off?  Why do I want to go through the headache again so soon of bargaining for a car?  I'm keeping the Accord and that's the way it is.

These same guys give me the same lip when I bring around my classic unmolested ride...my 1986 Honda Prelude Si.  Drive in, park it, and not even 30 seconds after I'm out of the car I get the lipworks, "Hello, looking to trade in your car today?"  No bro, I am not.  And you know as well as I do that I'm not trading in the clean classic ride.  Not to you, not for a lowball price, and certainly not for a friggin' Honda Civic!  How rude!  These guys drool over it everytime I bring it in (I go to the parts department often for help).  One of these 'salesmen' tried to convince me since the Prelude might be repainted that it lowers the value but they would give me book if I traded it in.  I can see it now...one of them already forking over cash for my baby behind my back before I would even come close to sealing some kind of deal.  I know what I got, and no you can't have it.

**-2 stars for the harassment**

The 3 stars come from the great service I get here at Findlay Honda.  Yes, it's a dealership and the prices are a bit higher for some services than your neighborhood auto mechanic, but they try to do you right!  Competitive prices, and genuine Honda OEM parts for you ride.  They have done all the work on my Accord and kept her up nicely.  Tip top running condition.  Only changes besides oil the past 5 years have been rear brakes and just recently, a new battery.  I've been helped by Honda service rep JT for a number of years now, and he knows how picky I am about my Accord.  He knows how clean I keep it, and each time he puts up a sign in my car saying 'Do not wash'.  I'm not into those car wash brushes scratching up my paint.  I've never had a problem getting service and checkups done at Findlay Honda.  And I usually go when there's a special, and can get in an out with an oil change and inspection for less than $30.  

Findlay Honda will service my old Honda Prelude as well, but I haven't gotten her in for a checkup yet.  She is due in the next few months, so we will see.  As long as the service guys don't press me or call me 'Fat guy in a little car' (seriously the Prelude is barely bigger than an oversized golf cart) they might have a good chance of looking her over.

 
Donnie G. | 2014-02-18

i called for hours inquiring services on my car and was told 530pm the department services closes , so i show up 450 and the mechanic tells me its already closed. This is second time this has happen, just for for future servicemembers do not  come here since their phone service members give inaccurate times and then the mechanics turn down customers when I was told I should be able to get my car service. Guess they lost another customer and many more since I am stationed here. Time to find some place more accurate and honest to customers..

 
Zechariah H. | 2014-02-03

My family has bought all three of our new cars from Findlay Honda. I believe that makes us loyal customers. Loyal customers do not always make businesses appreciate them. The true nature of customer service lies not in the purchase, but when there is an opportunity to shine:

I popped my rear right front tire on a dark road. This was completely my fault. Although it took me an hour to do so--thank the universe for the owner's manual!--I put the donut on the car, drove it home,  and brought it in the next morning to Findlay Honda to be replaced. The did the job quickly and I was able to get to work.

Less than forty-eight hours later, I jumped in my car, in my pajamas and slippers, to run a quick errand. To my utter shock and chagrin, the rear right back tire quickly deflated. I pulled over onto a road with no safe space. Thankfully, I was able to change the tire in ten minutes this time, and get my car home.

I brought it back to the dealership after the weekend and inspected the vehicle. The replaced tire lacked a valve stem cap; the tire that had deflated had clearly been damaged in my earlier incident--clearly my fault, mind you.

I asked to speak with the service manager. I expressed two concerns. First, the work I had paid for was done, but incomplete (I pointed to the the lack of a valve stem). Second, I showed the tire to the service manager, and explained my concern that the original worker hadn't taken the time to inspect my other tires for damage, check the tire pressure, etc., or it would have become clear that additional service was needed, and I wouldn't be making a second trip out. I explained that I came back to the dealership I trusted because I expected a higher level of service, especially for the prices charged. Otherwise, I would have gone to a discount tire business, who wouldn't care either way.

The service manager apologized, stated that the work was "sloppy," and asked me to wait. When he returned, he informed me that tire was replaced, that all the tires' pressure were checked, and that the car was washed. Then, he said something that truly floored me.

"I'm sorry we didn't live up to your expectations. There's no charge. Thank you for being a loyal customer."

I never asked or implied that I expected a discount or a free tire. I wanted my feelings acknowledged, which he did immediately. The customer service manager far exceeded my expectations, and mitigated the stress and annoyance of how a problem I caused myself affected my weekend.

Perhaps it was because I didn't scream or yell or act as if it was their fault that my tires blew. However, I am grateful that Findlay Honda took ownership for the service issue and made right.

It's a small investment when you consider where I know I'm going to buy my next car.

 
Brenda M. | 2014-01-15

Forget about being a single female trying to buy a car at this place!! They gladly gave me  the run around. I have been to 4 dealerships, this place being the most time wasted experience. Bob was nice man letting me drive the car around and checking out different features but when it came to talking price this place is all about the run around.

 
Sylvia Q. | 2013-12-26

I am not a huge fan of bringing my car into a dealership mainly due to the higher rates associated, but i make an exception for my oil changes since I receive great coupon deals plus you also get a key chain discount  card thingy where you get a free oil change on your time :).

It also doesn't hurt to have great service. They always offer friendly service and at the end they give you an extensive report card with pictures  and prices on any maintenance needed.

The waiting room is one of the cleanest comfortable sitting areas i have ever seen at a shop. And lastly they run your car through the wash! Pretty pain free!

 
Mike B. | 2013-12-20

I wanted to take a second to write a review about Frank in sales. although I didn't end up with a honda,if i had I would have returned to purchase one with him. He exhibits patience and veteran salesmanship. It was a pleasure to deal with someone born before britney spears,frankly when you get sales people at most dealerships you end up with an inexperienced child who just wants to turn numbers.Yes frank wants to close a deal like anyone else but he does so with polish and patience. I would not hesitate for a second in recommending him for your honda needs.

 
Robert K. | 2013-12-12

This review is for the service department. After the horrible experience at Autonation Toyota back in February, I was not really looking forward to taking my new honda to a dealer to get it serviced. But I went here anyway, having heard good things about findlay. So I went, and they changed my oil, rotated my tires, inspected my car, and washed my car for free all within 30 minutes! This was on a really busy day too. They also provide free Starbucks coffee and free soda as well. And I guess they had a meeting or something and they had left over cake, so they offered my bestie and I a piece of cake. Once we finished our cake our service advisor found us in the showroom and told us that my car was all washed and ready to go. So I paid and went on with my day. This place is great, and when I'm in the market for another car, which will be a Honda, I will be buying it from here without a doubt.

 
Brian G. | 2013-10-18

My salesman was so good I may never buy a car from anyhwhere else again. Everyone i dealt with at this dealership was friendly fast and helpful. Joey Saccavino is who I recommend you ask for if you are in need of a vehicle. He didn't just pitch a car and tried to sell it to me he listened to my needs found 5 cars that met that need and when i left took me to fill the tank. He made my experience pain free and fun.

 
Matthew G. | 2013-10-15

I had just purchased a "used" 2009 Civic LX Sedan from a BMW Dealership in Las Vegas and they told me my vehicle was out of warranty. I went in to have a second key made and one of the service reps offered me a free inspection since it was my first time at the dealership. I had plenty of time to spare so I took advantage of it. They informed me that my Front, Rear axles needed to be replaced as well as my passenger side motor mount and that I was in fact still under warranty for 5 year 60,000 miles. I was at (52,XXX.) I have heard horror stories of companies denying warranties. These guys were the EXACT opposite. They fixed both axles and my passenger motor mount in about an hour to an hour and a half. The experience was very pleasant.

The best part of it was I had no idea these needed replacing but the service rep said as soon as he got into my car he could feel something was wrong. They really went the extra mile to satisfy me as a customer. I will likely be a proud Honda owner for many years to come due to the high level of service I received from a "used" car that I didn't even purchase there. Shows they have great integrity and standards as a company.

TL/DR
Repaired my used Civic free of charge regardless of the original place of purchase as well as honored the warranty with no hassle. Representatives were extremely friendly. I would recommend this place to anyone looking for quality service done by friendly people with high levels of integrity.

 
Candice S. | 2013-10-12

Just purchased an Accord from this dealership.  My salesman, Joey Saccavino, was the BEST!  Car shopping can get very stressful, but he made the whole experience amazing.  I had so much fun picking out my new car.  This was truly the best car shopping experience I've ever had.  He was very knowledgeable and was able to answer all my questions and help me find a car that fit my needs and budget.  I was at ease and stress free during the whole experience.  He has even given me follow up calls after my purchase to make sure I was happy with my purchase.
I highly recommend Joey Saccavino to anyone interested in buying a new car.  He'll definitely make the experience worth while!

 
Alan Y. | 2013-09-10

Absolutely the best auto service department in Las Vegas.
Been going there since they opened.
They serviced all of  our cars (4 Honda and a Nissan).
They are the reason our last 2 car purchases were also Honda, because we know where we can get good service that we can trust.

 
Joe S. | 2013-09-09

I've only been here a few times to get my Element serviced, but this dealership is so good that I actually look forward to coming here.

The facility is super clean, the wifi connection is good and everyone, from the receptionist to the cashier in the back, is super friendly. I feel like their service prices are decent, by dealership standards, but their Used Car prices are simply amazing! All of their cars are marked thousands below retail.

I know where I'm going if I ever need to buy a car!

 
Curtis B. | 2013-06-23

My sincere apologies for writing a review for the wrong Findlay Honda location.  My review was inadvertently tied to the Azure Drive dealership, which was in error.  The problem we had was with Customer Service at the Automall dealership, the address being:  
933 Auto Show Dr
Henderson, NV 89014

I feel badly about the error in the review, and I had not noted it until today (Sunday, 06/23/13).  I think I must have started the review, and then, by accident, entered it with the wrong dealership, and with essentially no details.  Again, my sincere apology.

However, I will not apologize for a poor review of the service received at the Automall Findlay dealership.  I will rewrite a review for THAT business.  To make up for my 1 Star review for the Azure dealership, and because I don't know how to retract a a poor rating, I'm making my rating 5 stars, though I have yet to use the Azure dealership service department.

 
Mark C. | 2013-06-12

This is the best honda service around las vegas, they really take care of you and not neglect you like other locations.The service ad visors are great because of the knowledge they know and honesty, I seriously never had any bad encounters!!

 
Cheri'e D. | 2013-06-10

I'm not a fan of shopping for cars. And when it comes to customer service, this is HUGE in my book. If I'm going buy a car from you I want to be treated as a valued customer and not just a number to meet your quota. Well, Findlay Honda absolutely met my expectations and I was impress with their knowledge, professionalism, and friendliness.The sales consultant Don Baker is AWESOME and knows the product well. He doesn't pressure you and works hard to get you what you want... The finance director Jessie Sanchez is absolutely wonderful. Very customer friendly and goes in detail over EVERYTHING. I was very impressed with her. If your looking for a Honda, this is the location you defiantly want to choose. The GM Allen Lee, should defiantly be proud of his staff.... I know I was. Thank you.

 
kathy m. | 2013-06-08

I am so glad I decided to get a second opinion.  I has my truck towed to Sun Auto on W. Rome Blvd in  Centennial Hills by Durango and 215 N.  They said that I had a cracked radiator, which I did, and that is didn't pass a carbon emissions test so it needed a head gasket...total $2700.  THe truck is only worth $3000.  I had it towed to Purrfect Auto over by Albertson's on the corner of Craigs and Tenaya.  Jesse was awesome.  He told me to bring it in he would check if for free, which Sun Auto charges $96.  He discovered that it only needed a radiator and a thermostat.  It also needed the AC fixed and he did an excellent job only $500 and he even gave me a smog certificate....I am going to march right back to Sun Auto and show them that it only should have cost $500 not $2700!!!!!!  Thanks Jesse, your the best, I will be sending everyone to you.

 
Christina M. | 2013-05-21

"I had an absolutely terrific time buying a 2013 Fit from here. They had the color I wanted, got me the financing I wanted and didn't ram extras I didn't need down my throat. I knew what I wanted and they delivered. Awesome service!"

 
Colleen T. | 2013-05-09

I take my Honda here whenever I need something fixed or updated. To this day they have not screwed me over, that I know of, and prices are what you would expect from such a dealership. But it is close to me, and they get the work done fast, and I've never had to come back with the same problem.

 
B M. | 2013-04-15

Brought in my 2007 Honda Accord for an oil change and power steering hose as part of a recall.  STELLAR service from these guys - Deborah was a pleasure.  Professional all around, friendly, clean facilities.

Most of all they were honest and did great work.  They warned me of some potential problems but with no up-sell whatsoever.  The shuttle even brought me door-to-door for the long wait.

Signed up just to post this review.

 
Yoshimi L. | 2013-03-25

Best car buying experience I've ever had.  The facility is so clean and stocked with a Keurig so that's awesome.  

But anyway, to the more important stuff... firstly, my car dealer, BRAD, was so helpful.  I bought a 2013 Honda Fit.  Obviously it's the car buying business, so you have to know what you're doing.  I had to make Brad rewrite his offer like, 5 times.. so I was there for about 4 hours (lol) but the point is this- it was a good experience.  

Yes, I had to tell him I wanted more on for my trade-in.  Yes, I had to tell him to lower the cost on the car.  Yes, I told him to add in the tinted windows for free.  Yes, I came in with pre-approved credit so I could tell him, "if you can give me a lower interest rate than THIS, I will go through Honda's financing for my credit" (and they did offer me a better interest rate so yay).  I had to do all the things you would do at any other car dealership.  But!!!  I felt comfortable doing it.  The problem in the past I've had is car dealers being rude, acting like you're being unreasonable, taking too much time pretending they're "talking to the manager to see what they can do".  Brad didn't do any of that; I knew what I was doing so when I said the word, he delivered.  

And you know how they're always like "get it in writing, get it in writing".  Well I know I had been promised tinted windows in the negotiating process.  When I went to the finance guy to sign my contract, he already had it added EVERYTHING I negotiated.  When it came to ACTUALLY getting my windows tinted, I didn't have to bring in my paperwork nor contract.  Brad had already set it up with the service department and all I had to do was show up.  

To add to the already pleasant experience, they were pretty accommodating with a situation on my trade-in.  I had a "fix-it ticket" for my tint on my old Mazda.  I fixed the tint to legal limit and didn't have time to get it signed off by Highway Patrol before I bought my Fit.  Well, Brad let me pick up my Mazda a week after I had traded it in and bring it to Highway Patrol so I could get my ticket signed off.  How cool is that?!  They had to put a hold on putting my Mazda on the market, just so my illegal-tint-having-self could get my ticket taken care of.  

So. Awesome.

Anyway, I've been so lazy on writing reviews lately but this past Monday, Brad called and wished me a "Happy Birthday" and asked how my Honda was doing FIVE months after I bought my car... So... yeah.  Had to finally give credit where credit was due.

 
Brian S. | 2012-11-20

I purchased a 2012 Civic almost a year ago and decided to get my windows tinted. WRONG CHOICE!  (For tinting at least. I love the car, just not the tint job). It has taken three times for them to get it right on the rear window and now my passenger windows are starting to bubble. If they weren't attempting to re-tint the windows for free, I would not be returning here!

 
Luke M. | 2012-10-16

I am visiting, my car's hose sprung a leak.  I patched it and refilled the coolant, but the car was still overheating.  I had to have the car towed to Findlay.  They didn't have my hose in stock, but were able to make one, and provided a shuttle to pick me up after the repair was complete.  They also washed the car, steam cleaned the engine and provided a complete checkup.  The amount charged for all of this was extremely reasonable, less than you would pay at a chain auto lube place.  All of this was done on a Saturday afternoon.  Excellent, professional service.

 
Jez R. | 2012-08-14

I purchased my 2012 Honda Element from this location and it was hands down, the easiest, most pleasant car purchase I have had (out of 12th or 13th different transactions.  

After I had been hit a couple months prior and my beautiful 2011 Honda Element was totaled, I was immediately looking to pick one up... and it happened abruptly.  Found a dealership, Findlay Honda, that agreed on our price over the phone, came to pick it up - was in and out in half an hour and off on our way to dinner on the strip.
NOT BAD!

So I come back here every six months or so to get oil changes and routine maintenance, which are included with my payment plan for five bucks or so every month, which I love.

Everyone's friendly for the most part, the regular gentleman at the front desk recognizes me every time I come in, and I enjoy the free wi-fi and chamomile tea while I wait.  

And as far as I'm concerned with a few reviews on here - those situations can be avoided if you

READ
YOUR
CONTRACT
AND
WARRANTY
FIRST.

That said - Thank you, Findlay Honda.

 
Angela L. | 2012-08-06

I traded in my 2010 Civic lease and leased a 2012 Civic on Saturday. The salesman Eric was very friendly and helpful. I cannot say the same about the Service department. I paid to get the car windows tinted and Eric set it up for drop off this morning before 8 am and I was told I should have the car back by noon. However, I called at 12:45 and they just said it was not ready. I had to specifically request a time when it would be done. They told me it would done between 2:30 and 3:00. It is now 4:00 pm and they said that the car is on its way back. Apparently they send it out to another place for the tinting to be done, which they did not notify me of. In addition to the convenience of an extra four and a half hours without my car, they are putting extra miles on my car without first notifying me. Needless to say after the lack of any communication on their part, I will not be using their service department again.

 
Melanie C. | 2012-04-10

I have a 2004 Civic that I adore - so to keep her wheels a-rollin' on the tarmac I take her for service at the dealership (crazy, I know).  I've been to a few of the Honda dealerships in the valley and Findlay in Centennial is my favorite.  I can always make an appointment, even for mid-morning on a Saturday.  JT and Matt are friendly and always get my car in-and-out quick!

Of course, like all dealership service, the downside is the price - soooo expensive, but I feel that service coupled with convenience and the security that it was done right is worth it.

 
Alison S. | 2012-01-28

In 2009 I decided it was time to trade in my old car (which was a gift) and make my first vehicle purchase for myself, as an adult. This was a while ago, mind you, but Reggie and Jade made my experience so easy, I keep going back. I did some shopping around but I ended up going back to this dealership after too much pressure and hassle at other stores in the valley. They worked with me on my budget and got me in a car I LOVE. I have a FIT and it's been my favorite car (Over previous Nissans and Fords). I moved an entire apartment in it, no joke.

Anyway, my lease is coming up soon and I'm making plans to go back to Vegas (I've since moved out of state) just so I can work with a dealership and people I trust. I'm planning on getting another FIT. It pays to give such great customer service. Ask for Reggie as your salesperson and Jade in finance. They really go out of their way and are genuinely good guys.

 
Jim F. | 2011-07-08

I just recently bought an Honda Odyssey from this dealership it was a great buying experience. Our Salesperson Eric was very helpful .
I also bring my cars to this dealership for regular maintenance and always receive excellent service. Lisa Rocks!

 
Harvey W. | 2011-07-05

The following is a letter written to the President Of Findaly Honda Group regarding their facility at 7494 Azure Drive, Las Vegas, NV 89130. My letter outlines  explanations regarding "extended warranties" by their "finance people." MAKE SURE ANYTHING SAID BY ANY EMPLOYEE IS PUT IN WRITING SO IT IS CLEARLY UNDERSTOOD BY BOTH SIDES.

July 5, 2011

Mr. Cliff Findlay
President
Findlay Automotive Group
310 No Gibson Street
Henderson, NV 89014

Dear Mr. Findlay:

I wrote to you several weeks ago explaining that my wife and I each recently purchased a Honda automobile from your Azure St. facility. My letter also outlined that we purchased a Honda Care Warranty for each vehicle. This is when our problems began. To review, we were told that we were purchasing a 7 year / 100, 000 mile extended warranty for an additional $8.00 per month over our
initial car payment. We purchased those warranties based on Gary DeoCampo's ongoing insistence
that it was only $8.00 per month additional. NEVER WERE WE TOLD THAT THE COST WAS NOT $8.00 PER MONTH ADDITIONAL, BUT ACTUALLY $1500 - $1600. In my opinion, THESE WARRANTIES WERE NOT EXPLAINED PROPERLY, thus the reason for my first letter. Jessie Sanchez, your Finance Manager, tried to straighten everything out. After our conversation I even began to think that maybe I did misunderstand.

AND NOW THE OTHER SHOE DROPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!!

My extended warranty booklets just arrived and the expiration date of the warranties we purchased are 3 years and 5 years, NOT 7 YEARS, as initially described. I called the Honda Warranty Department and they explained that warranties begin at zero miles not the purchase date of the warranty. THIS IS NOT WHAT WE WERE TOLD. I DID NOT MAKE A MISTAKE ON THIS. I SPECIFICALLY ASKED IF WE WOULD HAVE 7 YEARS OF BUMBER TO BUMBER COVERAGE FROM THE DAY WE PURCHASED THE WARRANTIES. GARY'S ANSWER WAS "YES!" APPARENTLY A "BOLD FACED LIE." Now I doubt seriously that I misunderstood the $8.00 per month premium. Where does it make sense to buy an extended warranty that starts at zero miles when the 2 car we purchased already had 20,000 and 25,000 miles on them? It does make sense to buy a warranty for 7 years from the date of purchase, which I did.

My wife, son and I have only purchased Hondas when cars were needed. I must tell you that without a doubt, this has been the worst car buying experience I have ever had. I don't know if it is Gary DeoCampo, Findlay Honda or American Honda, but, this experience I will make me think twice before buying a Honda again.

The way the warranty was presented, it was a 7 year warranty from the date of purchase and $8.00 over the original car payment. I want nothing more than to have what was presented to me.

Thank you.

 
Savannah G. | 2011-04-02

Expensive and wouldn't let me check in. My husband and I went here to get a price check on tires and a wheel alignment, it was very expensive for just one tire. Sorry folks but I don't plan on coming back unless I strike it rich.