AutoNation Buick GMC West Sahara in Las Vegas, NV


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On this page you can find detailed information about the company AutoNation Buick GMC West Sahara in Las Vegas, NV.

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AutoNation Buick GMC West Sahara


Dealer Info:


Phone(s):(702) 253-6400
Address:6400 W Sahara Avenue, Las Vegas, NV, 89146
  • Monday: 8:00 am - 9:00 pm
  • Tuesday: 8:00 am - 9:00 pm
  • Wednesday: 8:00 am - 9:00 pm
  • Thursday: 8:00 am - 9:00 pm
  • Friday: 8:00 am - 9:00 pm
  • Saturday: 8:00 am - 9:00 pm
  • Sunday: Closed

Reviews on AutoNation Buick GMC West Sahara

 
Alex R. | 2015-04-24

Monica did a great job in addressing my issues that no other dealer has been able to fix. So many parts have been replaced in my vehicle and finally I met someone that knew what they were doing. My car is happy and I'm happy.
Thanks guys!

 
Chad E. | 2015-04-20

Worst dealership I've ever used. Don't ever buy any warranties from these people. The financing department is a runaround of we can't refund you without this paperwork........ Oh thanks for the paperwork we'll contact you as soon as the check arrives........ Oh we don't desl with that call this #...........  oh they didn't respond to you ok email the company  .........  oh still nothing I don't know what to tell you.

Well either they are ripping me off or the company they deal with is ripping me off. Does it matter the reputation of this autonation go's down because of someone they do business with. It's all bad if you ask me

About ready to sue them.

 
Carmella T. | 2015-04-07

I would not recommend this place to anyone.

I took my car in to this place for a recall issue, a week after my car was worked on my brakes started to make a funny noise. I called the service manager Cal and he basically didn't care. As for his customer service skills he was very rude and not caring at all. He didn't even offer me to bring my car in to get it checked out.

 
C G. | 2015-04-03

GREAT PLACE to deal with friendly, professional. Carlos is Sales is Great., Allen is Service and the rest of the group seem to all enjoy their jobs, it's like one big family. I also met the Service Director Cal, a real nice person and it seems he treats everyone like family. Would not go anywhere els for a truck. I love my new GMC 1500

Keep it up  

Chris

 
John P. | 2015-03-22

I wish I could give more than 5 stars for these guys. This was without a doubt the smoothest most enjoyable car buying experience I have ever had in my entire life. Stephen Lubawy quickly addressed every question I had and gave me a great deal on my beautiful car. None of the typical issues one would normally have about buying a car were present. Steve just kept saying yes and made everything happen and after making the trip to Las Vegas from Los Angeles to finally meet him and buy the car he was truly a pleasure. When the whole thing was done I was so happy I hugged him. Then I drove my beautiful red low miles one owner certified 2010 Pontiac Vibe back to Los Angeles with a smile on my face, feeling great about the car and the experience I had at AutoNation Buick GMC. Even the Armen the finance guy was great and we know how those guys can be. If you need a new or used car, do yourself a favor and talk to Stephen Lubawy. It will be one of the better decisions you make in this life.

 
John P. | 2015-02-15

Made a 10am appt for an oil change for a used certified SUV I bought from an autonation. I arrived 10 min early and was greeted nicely and escorted to the waiting area, it was clean and was offered a bottle of water. Issue was that it took over 2 hours and was quoted 60 min..  The biggest issue was that my car sat in the "done" section for 25 min before my salesman realized and was nowhere to be found.  I understand that things get backed up but the lack of attention really set me back and I don't think I'll visit them again for service.

 
Craig T. | 2015-01-07

Molly B. The only way to make my experience more enjoyable is to refund me about 200.00 that your business over charged me.

 
Steph B. | 2014-11-25

Excellent service!! I did not purchase my vehicle from here but definitely will.  I have a gmc that was having issues.  The service I received was A+ team is helpful, honest and provide fast service.  The service I received made me wish I purchased from them. I will definitely keep them in mind.  THANKS Doug & Cal !!

 
Jim C. | 2014-09-24

...Molly makes a legitimate effort to respond to our complains, but to ask US to call the GM is pathetic and hilarious....  who in their right mind would call back? for what? if they really cared about us, they shouldn't have let us leave in the first place. After all we make them the favor to go to their place... Bottom line they screwed up when they could have done a deal..... We will still change the car, still a GMC but not there....

 
Natalie S. | 2014-09-21

I'm in love with my new car. I financed a 2012 Buick Regal Turbo :) Carlos Velandia was who helped me & he was amazing. Definitely hands down best car buying experience I've had. All employees were kind & I left happy. Would recommend this dealership to all!

 
Robert P. | 2014-09-20

This week I went to West Sahara Buick GMC just to look at the new GMC trucks.
The last thing I was expecting was to buy a truck but as we looked around it was hard not to like the new trucks.

We went into the dealership to get someone to take us for a test drive and low and behold I bump into Steve Laballe who is the internet sales manager.
I have known Steve since 1998 when he owned his own dealership and sold myself, family and friends many cars, he is as solid as it gets so I knew at that moment I was going to get a square deal.

As I expected Steve worked very hard with his boss David to deliver a new gorgeous GMC truck with an outstanding interest rate of 1% I am very happy especially because my credit is not the best.
It was a great experience to work with a professional team of people that truly care about the customer.

Thank you!

Robert Purdy

 
Larry G. | 2014-08-29

Angela is my agent when it comes to need for oil change, etc. I have had my terrain for 16 months. It has needed some attention during that time. Thanks to my extended warranty all parts and labor were covered. Angela is one of the best when it comes to customer satisfaction. She is kind, efficient, prompt, courteous, and just a pleasure to do business with.

 
Arian W. | 2014-08-18

Beside Alan (service adviser) the rest of the service staff are greedy and clueless!! the sales staff are whole different story!!!  they shine your shoes at the spot to sell you the damn car. then they wouldn't remember your face two day later when you already have mechanical problem with your newly purchase car!!!  horrible..  do yourself a big favor and stay away fro that dealership.   Again Alan in a good dude and im wondering how can he deal with those ppl on daily basis!!  lol

 
Allena P. | 2014-07-30

I've been here twice for service and both times, the staff have been extremely rude.  I now drive out of my way to Henderson just for dealership services.

 
Douglass P. | 2014-07-25

Just had my first experience with AutoNation Buick GMC, ignition recall on my Chevrolet. They made the visit reasonably fast and painless, plus they had washed my car (which it desperately needed). Friendly and funny all around. Thank you to the service staff, Angela, Allen, and Doug. And the cashiers Ana, and Katelyn. I've never had so much fun getting my car serviced. You've earned a customer for life.

 
Heather A. | 2014-07-23

Angela in the service department is knowlegable, honest, and helpful. The team always leave my car clean and in good repair. regular service in completed quick and as promised without any suprise upcharges.

 
Dean B. | 2014-07-21

I had an 8:30am apptmt for an oil change. I arrived 5 mins early. I was greeted outside and was checked in and escorted to the service advisor area. I was told that my advisor was "any advisor", and that I should have a seat and someone would call me. I waited patiently for over 30 mins and nobody approached me. My car was still sitting outside in the porte corchere the whole time while others who arrived after me were tended to first. Finally, after 9am I approached a service advisor to inform him I was not helped and that I am leaving because the service is totally bad.
It appears that there is a problem with their  service process in that not everyone coming in for scheduled apptmts are assigned to an advisor and there is no follow-up between the outdoor greeter and the service desk to ensure that a particular customer is helped (especially one's w/o an assigned advisor).
I then took my car down to the local Terrible's to get a full-service oil change and it only took 25 mins and I was driving away satisfied, car cleaned, and fluids topped off.
I'm so done with the poor quality of service of Autonation at 6400 W Sahara Ave. I am voting with my pocketbook and taking my business elsewhere from now on.

 
Todd B. | 2014-07-19

What can I say good about this dealership NOTHING AT ALL. Went in on Tues. 7/15/14 and spoke to a salesman ( who cares what his name is ) , we clearly stated or budget and situation. We looked at a limited supply of cars and nothing was in our budget. The so called SALES MANAGER DAVE CULP told us to come back on Wednesday he may have something, so back we went, low and behold NOTHING NEW, told is he has 2 more coming in Thursday with one fitting our budget, 05 Mercury Mariner, he kept pushing a 12 Chevy Cruze that was $ 4000 over our budget AND HE KNEW THAT. He called and said the Mariner was all detailed and for us to come down and sign the paperwork, when we arrived again I asked him the price, and with a SMUG GRIN on his face told me " Oh sorry it SOLD already " , only 3 hours after calling us. I WOULD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY. This place dates back to the typical USED CAR DEALERSHIP, Their motto should read " If your not getting FUCKED at home, come on in and get FUCKED by one of our employees ". The best thing about this dealership was the fact that later that SAME night, we went to ED BOZARTH CHEVROLET and drove home with a car we LOVE. The salesperson ANNAH S. was AWSOME, so if you are in the market for a NEW or USED car, STAY AWAY FROM ANY AUTO NATION DEALERSHIP.

 
Penny H. | 2014-07-03

The information center in my 2015 Yukon just went blank I was going out of town and the dealership got me in to get it fixed. They needed to keep my car over night  so I was given a rental car.  The enterprise rental was smelly and their representative was rude.  I feel like the service advisor lied to me. It was completely unnecessary to lie to me. I spent 4 hours waiting for my car only to be told at the last minute before the service dept was closing they were keeping it over night. The service advisor kept telling me it was taking so long because it was a new 2015 and that they just couldn't figure out what was wring with it. Then when they finally called the next day the service rep told me that he had taken a CD player out of another 2015 Yukon to put in my  Yukon  I thought it was odd that they would do that. He told me my CD was stuck in the old CD player and as soon as he could he would get me my CD back. As soon as I got I my car I pushed the eject button and my CD came out. I think they just didn't have time to look at it and to keep me happy kept it over night which was a pain why not just have me bring it back the next day instead of the run around and all the lies. Just give it to me straight.

 
Philip F. | 2014-06-24

They told me they could fix my car, but when they were done, they found more wrong with it.  A fifth grader could have done better.

 
Teri R. | 2014-06-22

Disappointed is the key word. I was out looking for a new car, really unsure of exactly what I wanted. I know I was looking for a sedan that would be good on cross country trips something comfortable. The young sales person that I was speaking it with suggested maybe a lacrosse or a regal could meet my needs. I told him I would like to test drive one that is regular gas trippin and one that is a crossover since I've never driven a crossover vehicle. It was 105 degrees outside and he took me over to look at SUvs after we had already decided on a sedan. Once we got to the sedan I had to stand outside while he tried to find keys. I walked into the showroom and he was still looking for someone to give him keys to a couple of different vehicles we had picked out. After a few minutes I gave up and walked out, told the young man I would try another day when it was cooler.

I believe some of the young newer sales person should be teamed with a more experienced person looking better answer questions. I don't know anything about the product because I never drove one.

 
H G. | 2014-05-13

This review is not for the dealership per se, it is much more for Jon Rohloff who was exceptionally patient and honest throughout the sale process and spent many hours evaluating options, test driving and closing the deal. His honesty is commendable and he and Carlos were both a pleasure to work with.

 
Richard E. | 2014-04-18

I have taken my vehicles to Desrt buick GMC, now known as Autonation for many years, to get serviced.
When I go, I only deal with Mike Zibell. He is the best! Knows my cars, knows my wants and needs and always does the job to keep me, and my family not only satisfied, but safe.
I wouldn't trust anyone else, nor would I trust any other shop.

 
Phil P. | 2014-04-07

2 HOURS FOR AN OIL CHANGE???!!!
I bought my Yukon Denali from this dealer a year ago and absolutely love it.  Made an appointment for an oil change, assuming I would be able to get in and out fairly quickly rather than just dropping in.  Boy was I ever surprised.  2 HOURS LATER THEY WERE FINALLY DONE.  I DOUBT I'LL RETURN HERE FOR SERVICE OR FOR MY 2015 YUKON DENALI

 
Sammie J. | 2014-03-14

I went to autonation to purchase a used car I saw on a website. Wayne K. was my sales man and he was amazing. He was friendly, helpful and I couldn't imagine buying from
anyone else. I ended up with a brand new GMC and I absolutely love it! Wayne did everything to get me the best deal, it took a few days but we got it. Thank you Wayne and autonation. I will be back!

 
Gabrielle P. | 2014-02-12

The sales guys, Wayne and Rob, were both really friendly, very easy to talk to. I was a little disappointed with the over all experience though as there were two vehicles, exactly the same 2011 GMC Terrains, same equipment, both within $500 of each other. When I came in to finish the paperwork, one had been dropped to $17,998, from $22,500. So I chose that one instead, as they remained firm on the price of my original choice $22,998. I was told that the mark down was a mistake, but they would honor it. The very next day the price of my original choice went down to $17,998 as well. Which I found out when I had to drive back down to sign additional paperwork, Certified certificate (?) the very next day. Frustrating, but I get it, but if they would have been more flexible on the price of my original choice, I would have paid more than $17,998 and taken it, since it had less miles. By the way, my original choice is still sitting on the lot, even at $17,998.
When I went to take it on my very first trip, my dad checked the oil for me, and we were both puzzled over the fact that there didn't seem to be any oil in the car. So I took it to a shop that was close to where I was purchasing gas, because although I am NOT a mechanic I do know that engines are supposed to have oil, the mechanic at that shop was super friendly and confirmed that the engine was about a quart low. I watched him pout another quart of oil into the CERTIFIED VEHICLE that I had had for just over ONE WEEK!
Then the coup de grace, I went to the DMV on Monday, 2/10/14, (my only day off this week), and spent 4.5 hours waiting (I get it, that's NOT AutoNations fault :-), when my number was up I sat down at the window, started to go over the paperwork, and was informed that the smog had expired the WEEK BEFORE! She told me there was nothing that she could do, and told me that I would have to come back the next day. On the way home I called Wayne and told him what had happened, explaining the situation in full as my temp registration was expiring on the 11th, he was great, told me to bring the car back down anytime and they would smog it for me and go to the DMV for me. GREAT!! Great customer service and service recovery. I took the car to my parents, as I can't just take time off to spend at the dealer or DMV. I called the next morning, yesterday as it happens, and spoke to Steven, who said that I would have to wait for Rob to get in at Noon because he wasn't aware of what they had worked out (good thing I didn't take the day off). So my parents took the car in after noon and they smogged it, but then said that they would not be able to go to the DMV in time and that we would have to go BACK TO THE DMV. My dad didn't want to let the temp expire so he spent the rest of his day at the DMV. It's bad enough that I had to ask them to go down and get it smogged, but then for him to have to spend his day at the DMV was ridiculous! He's retired but his time, anyones time, is more valuable than that, in light that it was a simple mistake that could have been caught and rectified prior to me driving off any one of the times that I was down there.  

So, while I have recommended the Terrain, it's great (now that it has oil), I would hesitate to recommend AutoNation. You're people are great, but you're processes, quite frankly, suck.

Thank you for your time!
Gabi

 
K Z. | 2013-12-01

Service has improved significantly since my last few visits.  Wait time is shorter, service effort has improved dramatically, and communication has also increased about the status and health of my vehicle.  Great job!  Feedback does work!

 
Jake P. | 2013-11-06

Terrible customer service with shady dealers. I emailed these guys about a car I was interested in buying to see if they still had it, but put in my email to please not call me during the day due to me being at work( I could only receive texts or emails). So what do they do? They call me 3 times that day while I was working. Then when I return their call (when I got off) they transfer me to 3 different people before someone could answer my question if they still had the vehicle or not! I let it go and head over to check out the car and test drive where they had me off to yet another person. I determine I like the vehicle and start doing paperwork then these idiots proceed to insult me with a insultingly low trade in value for my car! I mean I know dealers will try to lowball you and I was expecting that but offering me only a quarter of what other big dealerships were offering me for my car was extremely insulting and they wouldn't even negotiate to make a deal work. Place sucks I recommend you look elsewhere for a pleasant vehicle buying experience.

 
jOanne A. | 2013-09-09

If you don't have male human genitalia, you're more than likely to be treated as though you don't know anything about-- anything. Yep, that just happened!!!

Jim showered us w/ his less than mediocre customer service. I had a conversation w/ him that went a little something like this:
Me: "Will you let us know what the problem is before you work on it to let is know of it's covered or not?"
Jim: Looks at me in irritation and speaks to my husband "Well, no."
Me: "So you're going to fix the problem without letting us know how much we're going to be spending??"

Long story short, he did not feel the need to address the person asking the question, the person w/o male genitalia. I got so sick of his game of favoritism that when he finally answered the question correctly (which btw after your deductible or initial fee, they do contact you before they do anything further)  I looked at him in irritation and said "Well that's what I asked in the first place".

I don't know everything about cars, especially "modern" day cars, I'm more of a classic car lover-- but dammit I grew up with a Dad who all our friends and family would go to rather than going to a mechanic so I know a LITTLE something. You'd think I'd be used to the male species in this line of work but all he really is, is a receptionist from what I can tell so his Customer Service skills should be stronger than what they are.

Luckily our car is under warranty so no out of pocket expenses-- which is different from what we were told by Jim. He told us that we had to pay a deductible but we didn't... He really didn't know what he was doing or saying. Rather than feeding us BS, just tell us you don't know, it's better than misinforming us!!! Also, there was a small plastic part missing from the arm rest and he said that they had to order an entire new arm rest and he wasn't going to charge us... It was the same arm rest with a new plastic part.

If I could justify the 1- star existing in this review, it would be for the service guys, the guys who actually work on the cars, they did a superb job and better them in the back than Jim-- bc he doesn't seem to know what he's doing.

 
Harry P. | 2013-09-08

Service Consultant Allen Wright provides professional and prompt advice. He expedites all service needs for my vehicle and keeps me informed on status. The entire service department is friendly and courtious in all my interactions. I really appreciate the renovated customer lounge with Internet access and desks with power ports allowing me to work while waiting. It is because of consistent quality customer service that I have purchased all of my own personal vehicles from this dealership and have referred my closest friends who have also purchased vehicles from this dealership.

 
Linda H. | 2013-08-15

From the moment we walked through the door, we were treated like "VIPS". We met Bob (Parts Dept), who introduced us to Lance Carr, who in turn, introduced us to Carlos Velandia. They already knew we were interested in a white 2013 GMC Terrain, so no need to look further. Carlos was very knowledgeable about the GMC product, we took a test drive and of course loved the Terrain. Carlos was very accommodating and showed me all the features of the Terrain, including how to use the On-Star, and navigation system, and how to set up favorites and such on the Sirius Satellite system. Once I determined to lease as opposed to purchasing the Terrain, Terry Schaler prepared the paperwork and explained in detail what I was signing. He was very thorough and very professional. All four of your employees: Bob, Lance, Carlos, and Terry are great assets to the dealership. They all made this process go so smoothly and without any hassle whatsoever! I definitely look forward to taking my new Terrain in for required maintenance. Carlos even called the next day to see if I was enjoying the Terrain and to ensure that all of my questions were answered about operation of the vehicle. You don't normally get that type of customer service. I can tell that AutoNation is definitely all about the customers' satisfaction.  You have a great dealership on West Sahara!

 
Jess G. | 2013-07-03

We purchased a 2010 Yukon SLT from Desert Buick a year ago.  We have brought it to the service department for all oil changes and services.  Alan in the service department is AMAZING!!!! He remembers my name and treats me with the up most respect.  As most women know they usually do not get much respect when dealing with auto mechanics.  Alan always returns my calls immediately and gives various options in best way to deal with situation.  He makes you feel like family!!  I love going to him knowing my truck is in good HONEST hands.  I highly recommend any service needs you may have, this is the man to be beyond trusted.

 
Elizabeth B. | 2012-12-05

even though I had a 2011 Acadia Denali a beautiful car my hubby was sooo disgusted the way I was treated a few weeks ago...he traded it in for me for a 2013 RX450h and had WONDERFUL service from Lexus of Las Vegas...

moral of the story is: do not buy a vehicle from Desert Buick GMC

bought 2012 Acadia Denali loaded with luxury from a non pushy salesman (does not work there anymore)

we needed a vehicle to tow our two jet-skis but to keep the luxury of a Cadi without being as big as a Escalade  

traded in a lemon 2012 Pilot with 1,200 miles on it he gave us exactly what we paid for it, knocked off some price on GMC and we bought their VIP service

never had a problem with service and due to VIP it's always free oil change etc :)

OK I'M EDITING THIS ENTRY TODAY.....

I had a screw in my tire.....I felt pressured into spending $480 on a new tire and rim and freaked and went to Big O Tires by my house......they said what's wrong and grabbed it........a tiny thing that was actually just sitting in the tread.....the car only has 9K miles on it.....for this the other place gets lunch paid for by me tomorrow.

 
leigh p. | 2012-09-18

Regarding the Service Dept. - The courtesy vehicle and the gentleman that operates it was great, but my problem was with the overcharge. I had some work done recently maintenance, and I was over billed significantly. Be careful these guys are not exempt from overcharging.

 
Karin A. | 2012-09-18

we were in need of a bigger car and having trouble with financing....we don't have great credit. we got connected with William and he worked with us and the bank to get us financed with payments we could afford and a decent interest rate. we are so happy with our purchase. They really make sure you are  getting everything you need as a family we loved this. I hate going to car lots in fact the one before Desert when we left I told my husband I would never go to another car lot again because how they made you feel. This was a 100% different experience I will visit them again.

 
Rheyland S. | 2012-05-04

Got a truck off them. Got a car fax.
Paid for title fee. They fuck that up. Now I have to pay NV DMV to fix it. Now the paper work is late to the bank and the bank up the payment for late.

Slow service. Didn't have paper work ready when they called me to come pick it up.
The lady in the front desk was on the phone the whole time I was there taking personal phone calls. Mechs where in the waiting room watching TV.

They were okay to talk to before giving them a check after that there died to you and service just goes to shit.

I thought I would get better service coming back after a deployment from Afgan.
Nope.

 
Ferell W. | 2011-08-19

They were professional, not pushy, respectful and worked with me. They made sure they answered any question I might possibly of had. I did not buy a car due to my financial situation but when it comes time for me to get the one I want, I will go to this location.

 
Norm K. | 2010-10-12

I have purchased two cars at this dealership and I sometimes get my maintenance done there.  Service is generally fast, and they have a courtesy car for rides home if the wait is too long.

I like my service associate, but I sometimes get irritated by delays at the service area.