Larry H. Miller Toyota of Albuquerque in Albuquerque, NM


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Specialties

Welcome to Larry H. Miller Toyota Albuquerque, part of the Larry H. Miller auto dealer group, where you can browse our entire inventory of new Toyota and Scion vehicles, and used cars, at our Albuquerque, New Mexico car dealership.

Come visit us to test drive a vehicle, speak to one of our experts, or discuss auto financing options. We provide quality vehicles from Toyota to the Albuquerque and Los Lunas area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you're looking for.

History

Established in 1994.

We continue to be one of the volume leaders in New Mexico for auto dealerships and since 1994 have kept our doors open as Karl Malone Toyota.  

Starting in early 2011 we were pleased to open our doors as Larry H. Miller Toyota Albuquerque.  Even with our high volume of sales, we continue to be a leader in customer satisfaction, proving our claim to being "New Mexico's Smart Choice Dealer"!

Larry H. Miller Toyota of Albuquerque


Dealer Info:


Phone(s):(505) 294-8800
Address:10401 Copper Ave NE, Albuquerque, NM, 87123
  • Monday: 8:30 am - 8:30 pm
  • Tuesday: 8:30 am - 8:30 pm
  • Wednesday: 8:30 am - 8:30 pm
  • Thursday: 8:30 am - 8:30 pm
  • Friday: 8:30 am - 8:30 pm
  • Saturday: 8:30 am - 8:00 pm
  • Sunday: 10:00 am - 6:00 pm

Reviews on Larry H. Miller Toyota of Albuquerque

 
John H. | 2015-04-25

SERVICE DEPARTMENT IS A COMPLETE AND TOTAL RIP-OFF.  We've given two Larry H. Miller two chances and left disgusted both times.  Never ever again.  Here's the pattern...

On two separate occasions we responded to recalls.  In both cases, what should have been quick and free service, turned into opportunities for LHM to make money from unneeded and unbelievably high-priced maintenance and parts.

What was projected to take two hours, took four.

What started out as free, turned into hundreds.

Since then, an avalanche of junk mail from LHM (don't bother trying to turn it off).

The last time we brought our vehicle to LHM we were pressured into changing fluids.  This involved a filter that was not included in the original estimate that turned out to be over a hundred dollars, without so much as a phone call.  It was explained to me that this was my fault for signing the service order.  Between the filter and other hidden fees and taxes, we paid over $160 dollars above the LHM quote.  

See, LHM never learned that you can shear a sheep many times but only skin it once.  Not only will we never return to LHM, we'll continue to turn customers away from them until they get beyond this miserable business model that takes the stealership concept to whole new depths based on taking customers for any and all short-term gains that can possibly be made.  How are these guys still in business?

 
Lenny R. | 2015-01-19

This review is in relation to the Service and Maintenance Dept at Larry H. Miller Toyota. My fiancé and I both own Toyotas which we get serviced at this location. While I've had great experiences with Todd Mills (he gets a 5 out of 5), we've had two very negative experiences with Izze.

First, we took our truck in because the brakes were squeaking. We were informed by Izze that there were no known issues with brakes on our particular truck so they just cleaned them. Apparently, they didn't even check the brakes because as we drove away, they were still making the very apparent squeaking noise. We paid to go on to Toyota's website to have access to service bulletins and found that there are known issues with the brakes. Toyota sent us a customer survey and we rated them a 50% since we were not happy with the service we received.

We had to bring our truck in again, in order for them to fix the brakes. When my fiancé was checking in, he was approached by Izze who said, "Thanks for hooking me up in the survey." He then said, "You gave me a 50 on that survey." Lastly- he said the survey hurt him and refused to take the service order from the guy who checked us in during our second visit.

We met with the Service Manager and Customer Retention Manager and voiced our concerns. They assured us that Izze would not bother us any longer and that the brakes would be fixed. However, the fact that Izze went out of his way to threaten us really erodes the trust we've put into this dealership.

Moving forward, we hope Larry H. Miller can do better in both researching service bulletins and listening to their customers, along with better training their employees on professionalism. Otherwise, we will have to take our business elsewhere.

 
Ricky M. | 2014-12-21

I came here looking to purchase a used vehicle I saw on their website and initially the process was going really smoothly. The internet manager called me almost immediately after filling out a information request form online. I set up an appointment to view the vehicle and everything was going great until you start to talk numbers. Once the finance manager got involved then the high pressure sales started to happen. They appraised my trade in and gave me well below what other dealerships had offered me also were wanting to finance me for 82 months after I told them I didn't want to finance a loan that long.. They kept saying "What does it matter if its 82 months or 72 months its not a big deal you like the car don't you?" After telling them I didnt want the car anymore and just wanted the keys to my car back so I can leave they pretty much kept me there for another hour asking why I wont make the deal. Finally after getting ticked off and raising my voice at the finance manager and my sales associate they gave me my keys to my car and I was able to leave but then the pestering phone calls started after that. I really dont recomend these guys nobody should feel pressured into buying a car.

 
Natasha O. | 2014-10-02

AMAZING Service!!! They are open early at 7 AM. I was accepted right away. The staff was very curious. Professional and knowledgeable. Know exactly what they are doing. Very fast service. Several updates throughout the wait period letting me know what the status is. THEY WASHED MY CAR sooo well. Made my day. Will always buy Toyota. This location makes Toyota Proud!!!

 
David E. | 2013-09-14

I have had better experiences here it appears than most of my fellow Yelpers.    I have bought 2 vehicles here.    A fully equipped Tundra and a mid level FJ.     The sales experience was typical and not that bad.   However, both times I already had my financing done where I bank.   The finance department does try to up-sale but that is how they make money, I guess.    The finance guy tried to get me to change financing but I told him no.    The service side is good.    They are very quick at checking you in and do a good job at getting the vehicle done on time.    I rarely have to go back for rework.   They do it right the first time.   When I need another vehicle someday, I will by here.

 
Teri H. | 2013-08-11

Worst experience of my car buying life.  The only thing that made me happy was that I liked the spunk of my salesgirl Brittany.  Other than that I will never return and the next vehicle that we are planning on buying (a Scion) will be purchased elsewhere.

I have to admit I am somewhat of a naive car buyer, and I HATE HATE HATE negotiating, but still - I have had MUCH better experience with other STEALERships in town.  This one I should have walked away from, and a week later I still wish I would have just walked away from this deal.

I had an appointment with Brittany at 2pm to see a specific vehicle that I was interested in.  I get there at 2pm and she offers a test drive.  When we go out to look at the vehicle, she opens the back end and there are golf clubs, dirty shoes, dirty shirts, sweaty hats, golf balls, gum wrappers, loose change and the sort all over the vehicle.  SERIOUSLY?  You knew for 2 days that I was coming to look at this vehicle yet you didn't clean it out before I got there.  There was a star chip in the windshield and over 500 miles on this "brand new" vehicle.  I was so ticked, to me - this is a used car.

They wanted to talk numbers with me out at open tables where all of the other unhappy customers (not one had a smile on their face) could hear my business, I asked for a private room to do the deal.  I did not get a single thing I asked for, not one.  They refused to come down on price of the vehicle even though the owner was using it as his personal vehicle.  Not only that but they gave me a HORRIBLE offer on my trade in, they HIGHLY pressured me into a service contract that I still do not want today.

5 hours later, starving, tired, beaten down, sad, upset - I walked away with a vehicle that I should have done just that on... WALKED AWAY.  Everyone has asked me how my experience was, I have told everyone that I am still not happy.  Yes, I know it is my fault, I could have walked away from this HORRIBLE deal but I couldn't do it; I had invested hours of my time, was backed into a corner and felt pressured and now I get to live with this for the rest of the time I pay for this overpriced vehicle.

Would I recommend LHM to anyone, NO!  Like I said Brittany was excellent, the front desk lady was awesome, but I am so unhappy with my transaction at this place of business I think about crying every day.  LEAVE, do not buy a car here or you WILL be screwed just like I was!

 
Cheryl S. | 2013-07-17

40K maintenance. All went well, quickly, car washed.

 
Mel M. | 2013-04-08

Bought my mom's car at LHM Toyota; great experience; awesome customer service. She drives from northern NM for all of her scheduled maintenance because the service department always takes good care of her. Plus she's in and out of there in a reasonable amount of time. I live out of state and its comforting to know my mom is pleased with the service she receives.

 
Ken F. | 2012-11-23

I had a completely different experience than all of the other yelpers at this dealer and I think it has to do with our salesperson, Brandon Robinson.  We were checking out a bunch of dealers when we were looking for a car last year and as we were walking into the dealer we ran into Brandon who is one of their internet salesman.  In my experience, if you want to avoid the hard-sell tactics and hours at the dealer, you work with the internet salesmen.  They typically give you the information that you need over the phone and through email and the final transaction is usually fairly quick.

As I said, we spent time looking for a car and after test driving a bunch of SUVs we settled on the RAV4.  Brandon was able to get us the color and trim level we wanted by trading with a dealer in Santa Fe that we were also dealing with.  Larry Miller Toyota beat their price though.  I was also able to get a couple of cash incentives including a recent graduate cash back incentive that required financing through Toyota.  I already had financing from a credit union but they beat the credit union rate and were able to get me both incentives.  In the end they were able to give me the price I wanted for the car.  The final purchase process was straightforward and I did receive the out the door purchase price I negotiated. The finance manager was also straightforward and did not spend lots of time trying to up-sell us on extended warranties and the like.  We also met with someone from the service department who offered some additional items but again she was friendly and just laid out the options without too much pressure.

So far we haven't need much service beyond an oil change because it is new car so I can't say too much about the service department.

I did remove a star because I find their marketing emails and mailers obnoxiously and I swear I get something once or twice a week.  Honestly, I just bought a car from you, stop inundating me with junk mail.

 
Paul S. | 2012-10-12

Yep, another 1 star review. Charged me extra for the drain plug washer that comes with an oil filter. I have never been charged extra for this before. Also, gave me the WRONG filter! Went back to replace it and no apology. Nothing. This place really deserves 1 star. Not sure how they can screw up any more.

 
J T. | 2012-09-18

I took my car in on a recall awhile back.  Yeah, they fixed it for free - as advertised.  The problem is this: From that day forward, I got junk mail from them pretty much every single day.  It's been about a year.  Some days I get more than one piece of junk mail from them.  Obnoxious!!!!

 
Brian J. | 2012-08-25

Larry H. Miller formerly Karl Malone offers entry level vehicles and does not stock "loaded" cars and trucks.  Have been there 4 times over the years to purchase and always end up going to American Toyota.  There sales people are good at "railroading" and holding you hostage if you let them.

 
David D. | 2012-04-10

If you are thinking about buying a Toyota in Northern New Mexico, my advice is to LEAVE.  A  tight used car market combined with the fact that both Toyota dealerships in town are part of the LHM organization leaves the consumer with little pricing power.   A perusal of Yelp reviews of LHM dealerships will acquaint you with what to expect.  

I was buying a car via PHONE for my son and his wife who live in NM.  After they found the car, I offered KBB retail value.  This is a good deal for LHM and the Sales Manager accepted quickly.  In other markets, you can get a Toyota for $1000-1500 below KBB retail, but I didn't want to spend a lot of time getting the deal closed.

Unfortunately, I was unable to bypass the finance manager  (FM) who wanted to discuss some 'exciting' products with me.  These consisted of several insurance and warranty policies that they offer through the LHM owned affiliate Landcar Insurance.   You can research for yourself the hilarious stories about Landcar that abound on the web.  I stated NO emphatically and repeatedly as we worked our way through the offers.  

But the Finance Manager dug his heels in at the $200 VIN etching/ Landcar theft insurance.   First he stated that this policy is required, a clear violation of NM Code 57-16-4*.  Then he claimed it had already been done which was not true (a violation of the ten commandments).  At this point, I felt it was time to hang-up.

The next day, the salesman called to try to put the deal back together.  I offered $50 for the VIN etching (worth about $25) and he came back and stated the FM would accept that.  I spoke to the FM and asked for his wire transfer information and an invoice.  He sent me the wire transfer info, but despite the messages I left, he would not give me an invoice.  This is the LHM theme...give us your money, then we will make a deal (also, don't give them your car keys when you take a test ride).  After waiting two days of waiting for the invoice, I made an appointment to see another dealer.  

Finally, my son went in and got the FM to draft an invoice.  Surprise!  The FM had put the $200 policy back on the invoice and lowered the sales price by the same amount.   Apparently, if LHM is unable to screw the customer, they do the next best thing....they screw the salesman!  

We paid and left with the vehicle.  It had no VIN etching. It had a number beginning LHM, so if the car is stolen, it may be returned to LHM, rather than the owner.

* "...unlawful for any dealer to...require a retail purchaser of a new motor vehicle, as a condition of sale and delivery thereof, to purchase special features, equipment, parts or accessories not ordered or desired by the purchaser, provided such features, equipment, parts or accessories are not already installed on the new motor vehicle when received by the dealer."