Larry H Miller Southwest Hyundai Albuquerque in Albuquerque, NM


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Specialties

Larry H. Miller Southwest Hyundai Albuquerque at Lomas and Wyoming is New Mexico's Largest Volume Hyundai Dealer!  Our sales staff is highly trained to provide you the most accurate product information in a friendly no-pressure environment.  We are proud to offer the BEST prices and HUGE selection of New and Certified Pre-owned Hyundais, and our service department is rated number one by our customers for the ENTIRE  Southwest region.

Larry H Miller Southwest Hyundai Albuquerque


Dealer Info:


Phone(s):(877) 545-3307
Address:8800 Lomas Blvd NE, Albuquerque, NM, 87112
  • Monday: 8:30 am - 8:00 pm
  • Tuesday: 8:30 am - 8:00 pm
  • Wednesday: 8:30 am - 8:00 pm
  • Thursday: 8:30 am - 8:00 pm
  • Friday: 8:30 am - 8:00 pm
  • Saturday: 8:30 am - 7:00 pm
  • Sunday: 11:00 am - 6:00 pm

Reviews on Larry H Miller Southwest Hyundai Albuquerque

 
Haley A. | 2015-02-14

I've really never had an issue getting in and getting any service taken care of at this dealership. I've always been able to come in and get a quick oil change and they service people are very nice. The waiting room is comfortable with leather stuffed chairs and complimentary water/coffee/tea and popcorn. They do a good job here although it can be busy, like any dealership.

 
Brent W. | 2014-11-25

Was in the market for a used Jeep Wrangler. One of the salesman, Bryan, ended up find ing me one at LHM Toyota. He was able to have the Jeep transferred to LHM Hyundai and I purchased it that day. When I got the Jeep I noticed 2 of the windows were scratched pretty bad and the emergency brake was loose. They fixed the emergency brake and replaced the windows as well as tinted the entire jeep for me. It's been about just under a year and the Jeep is still running like a champ. I have serviced by them and they always make it quick easy and painless. Bryan was always honest and worked with great with me on my trade and to keep my payments lower then what I expected them to be.

 
Jay H. | 2014-09-12

Talk about bad reviews. Maybe this place has gone through some changes. We rolled up to check out deals on a 2014 Elantra. At no point did we feel pressured to make a deal or buy extra crap on top of the car. We were upside down on our trade-in and they took it off our hands and with rebates etc. we were free and clear. The sales dude was friendly and seemed honest. The standard BS you deal with about "numbers" was not too deep and we got a low APR and OTD price we were happy with. There were 2 small door dings that were fixed within a day and the in-house tint is quality. I'd have given them 5 stars had they paid for the tint, $120.

 
Ima G. | 2014-06-14

NUMEROUS complaints- but geez folks cant you read- David M would like the chance to speak with you - all of you, including me, regarding your experience....NOT- rather than correcting the issues of poor service, horrible sales and lending crew,  they try to do is draw you back in with a "great deal"- burn me once shame on you, burn me twice-shame on me.-

UPDATE: Hubby wants a new car..... so we browsed this same place hoping they had changed when new management took over. While speaking to salesman, he commented on how things are different now, how they have all new staff, and actually laughed at their behaviors. That took me back a bit as I fail to see anything funny about horrible customer care, lacking respect, and dishonest attitude. Period. Next, as the words are leaving his mouth, regarding all new staff and none of the ridiculous people were there anymore, the guy who referred to us as "you people" strolled by, as did the salesman who was equally rude, who when we said we were tired and were leaving, informed us we couldn't have our trade in back as they had already stripped it,  AND the service guy who pulled the bait and switch on the oil change. Ownership has changed, it is now Larry Miller SW Hyundai, but the attitudes and presence of unsavory personnel lives on. Glad we saw it, we won't be back. No return customer here.- attitudes are the same. So glad we caught it, and are now doing business elsewhere. Note to all- they also own/operate the one on Coors Blvd NW.

 
H.s. C. | 2014-04-03

We bought our 2013 Hyundai Elantra about 3 months ago.  Generally satisfied with the car, it's the dealer that is the rub.  We purchased dent and ding insurance for $75 and, shame on us, we didn't carefully read the contract.  When we sat down with the sales finance guy (who tries to sell you add-ons like this) we thought, hmmm, dent and ding insurance makes sense.  I either read it quickly or had it explained to me, in either case when you come down to it, the "insurance" has so many loopholes you could drive a truck through it.  We discovered a small dent less than 2" across in an odd place next to the panel on the driver's side adjacent to the rear windshield.  Brought it in for an oil change (we did buy the oil change package so no charge there) and the car had the pricing information stuck to the windshield and it etched the glass so that it was not possible to clean that so they did replace the windshield.  As for the dent, it is possible that the dent was there and we just missed it but not something you get in a parking lot.  In short I was told it was not covered.  They were right and I was wrong but in my mind a ding is a ding and there was a degree of misrepresentation in my mind.  Regardless, I am done with SW Hyundai... NEVER again will I buy another vehicle there.  if I want another Hyundai I will go out of state and get it.... at least if you think you are getting screwed it is from a distance.

MORAL of the story: read your contracts because they won't tell you that the dent or ding has to be something they can simply go at it from behind and push it out and it has to be little, no creases, no paint damage... does not cover paint.  In short you may be paying for air.

 
Jeremy S. | 2014-03-21

High pressure sales tactics and shifty numbers were the basis for my previous review.  I'm updating because it is now 2014 and perhaps they run a different operation.  I'd like to slide my ratings up as I have more experiences like the one I had recently.

They were running a 0% financing deal and I asked Mike to tell me the trade in value for my car and add up the total transaction cost so I could see if an upgrade would make sense.  I braced myself for high impact, but it never came.  They just gave my an offer for my car and wrote down the numbers.  I then simply went home and did some calculations.  Mike followed up with a single call and we agreed that the deal wasn't going to give me what I needed.  That was that.  I appreciate the professional respect and honesty and hope this is indicative of their new MO.

 
Kaatje V. | 2012-12-19

I am a veteran Hyundai lover, and these guys are bringing down the name. I owned my first Hyundai Pony (the predecessor to the Accent) in Europe, around the mid nineties. Before Southwest Hyundai became associated with Larry Miller, it was a great, small outfit with nice people, a great service department and polite sales folk.

No mas. This place I believe has managers on meth (red eyes, shifty behavior, large pupils), and never have I been treated this badly anytime anywhere buying a car as a single woman. I currently still own a Hyundai Entourage and owned a Hyundai Accent hatchback for 11 years.

Me: How much is the car?

Josh: We want to make you happy.

Me: How much is the car?

Josh: You don't understand. Give us a number. We want to make you happy.

Me: You need to tell me how much you are asking for the Hyundai Elantra GLS Touring with the 1.6 l engine and 4 cyl (I love cars and read Popular Mechanics and car magazines, plus am armed with a calculator, which sales people do not like at all apparently).

Josh: Why are you not letting us make you happy?

Me: How much is the car? And why did you try to deceive me, saying the car has the "new sticker on it with the new special price" when obviously that was the same old MSRP sticker?

Cue for the entry of the aforementioned sales manager of the division, the one I swear is on crack. I left the place and will never go back nor recommend anyone to buy there. Southwest Hyundai is now overpriced, and the sales people do not tell you the price of the car but keep insisting they need to know how much you'rd like to spend a month. I had gone in a few years earlier and walked out when they aggressively kept asking about my monthly payment instead of telling me the price of the car. Duh.

This place is an insult to the great Hyundai brand. I ended up buying a 2012 Hyundai Accent hatchback, 5 doors, like new, with only 8k miles for 14.5 k, a car that is worth at least 16 to 17k because it has a sporty trim, AT, A/C, automatic windows, alloy wheels, and for the money it drives like a dream. This was at Galles and Davis, where I received excellent help and sales people willing to negotiate.

DO NOT GO HERE! If there were zero stars, that would be the right number!

 
Ken F. | 2012-09-25

I came here both when I was looking for a new car and for service on my old car.

My experience with the sales department was very brief.  I was not impressed.  The salesman knew less about the car than I did.  When I test drove an SUV, it clearly did not have enough legroom for me and the salesman was clueless on how to adjust it.  The experience was mediocre.

However, the reason for the one star rating is the service department.  I brought my car in for 60k maintenance which included changing the timing belt.  When I called in for a quote the first time, the price was reasonable.  However, when I brought the car in, the "service manager" stated that the price I was given on the phone didn't include all the required service.  The smart thing would have been to walk out then but I figured I would give them a chance.  After I dropped the car off, I received a call a few hours later.  The service manager was trying to add additional service (spark plug wire change and brake fluid flush) for another few hundred dollars.  This time I was intelligent and refused the additional service.  The service manager kept saying "we want to do whatever is in your budget" which to me sounded like that wanted to squeeze you for the most money they could get out of you.  When I finally went to pick up the car, the price was higher than what was quotes by about $50 on top of an $800 bill.  The explanation was that the spark plugs were more expensive than they had quotes.  How they do not know the price ahead of time blows my mind.  I was able to negotiate it back to near the original  price.  When I received the itemized bill, it wasn't clear all of the work they had done.  In particular there was no itemized checklist of the inspection that I have always received when obtaining regular maintenance.  There was just an itemized list of the parts (mostly fluids) and a set amount for labor.  To me this suggests they didn't even do the multipoint inspection.  In fact, one of the brake pads was worn down to the metal and I had to have the brakes pads changed only 200 miles after having brought my car in.  This makes me suspect that they actually did everything that they said they did.  For sure, the multipoint inspection was subpar.

I have had decent experiences with other dealer service departments but not this one.  Avoid it if at all possible.