Springfield Acura in Springfield, NJ


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On this page you can find detailed information about the company Springfield Acura in Springfield, NJ.

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Springfield Acura


Dealer Info:


Phone(s):(973) 912-9000
Address:243 US Hwy 22, Springfield, NJ, 07081
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Springfield Acura

 
Marian C. | 2015-04-02

After an extensive search for the best 2015 leases in dealerships in the area (including Buick, Cadillac, Ford, Chevrolet, Honda, Toyota, Jeep, and Dodge), I found Springfield Acura to have the most dedicated service and comprehensive deals on leases. BRIAN was there to help me from the start. He gave me extensive information on different vehicles I was considering, was honest with me about pricing, and was patient with the time it took for me to make a decision. At no point during the process did I feel rushed, pressured, or uncomfortable. Others members of the staff were equally friendly, approachable, and committed to providing the best service possible. I finally settled on a 2016 Acura ILX, and I am very pleased with its performance. Since my purchase, I have contacted Brian for further assistance, and he has always been prompt and clear in his response. The salesmen at Springfield Acura are dedicated to their clients (and potential clients) and treat everyone with the same degree of respect and attention.

Thank you, Springfield Acura!

 
Sean R. | 2015-01-22

3 days later and I still have not received my registration.  They are telling me it should be here by Monday.  So they are perfectly ok with my driving without a registration and expired temporary plates for a week!  Now when calling to try and sort this out, I am being put on hold for 10 mins at a time.

 
That's Mister K. | 2014-12-15

I really love my MDX, but I opened the lease at Paragon in Queens but live in NJ.

So I do my services at Springfield. My experiences thus far leave me wanting to turn the lease in early and go back into the loving arms of BMW.

This place isn't open on weekends (how is this even possible?) and none of the voicemail messages are setup so you never know if you've even reached the right department. This wouldn't be an issue but it doesn't seem like anyone ever picks up the phone. On the off chance you do reach a live operator, they are faster to put you on hold than a Chinese restaurant on Christmas Day.

Service recall? Let's have you run around for two hours while never returning a call or helping you find the right person!

Play hot potato with service/reception/sales/parts? Have fun being put on hold!

Waiting room that looks like a 1990s porno set, complete with sticky black couches and pastries of dubious origin? We're the spot for you!

Seriously, though, mid-tier luxury cars are a commodity- you're going to win customers through after-sales service and care...and this place fails miserably.

Again, love my car but there's no way I'm going to buy/extend my options here. I gave it a shot but I'm not risking having to go back here for servicing.

 
kate d. | 2014-06-20

Review for Parts and Services.

Pros:
Complimentary car washes with service, refreshments (donuts, coffee, soda, water, bagels) and entertainment (TV and Magazines) in waiting room.  

My service rep was polite and gave me a couple of discounts.  Also, the guy I ordered my parts from was polite and also gave me a discount off of the stock price.

Service is fairly fast.

Cons:
Staff can be more informative.  
I pulled up in the service line where a worker notates mileage and damages on car and he gives me a ticket without telling me what I should do next.  He could have directed me to see a worker inside to take care of paperwork, but instead, I went straight to the waiting room (thinking they had all my information since I was on their appointment log).  I sat there for 20 min until the same worker I dealt with comes in and tells me, "You have to see a worker first," in an impolite manner... assuming it was something that I was already suppose to know. I think they should always be informative, esp not knowing if a customer is new or not.

Staff can be more polite.
I called to make a service appt. and a service lady I spoke with had an attitude, like she didn't want to be there assisting me.

Prices are high (as expected).
I called my usual mechanic and asked how much he would've charged me for the services I had done at Acura.  In short, a heck of a lot less.  I just didn't have time to spare so I had the services done here.  Next time, I'll order my parts here and have them installed at my usual mechanic.

 
Sam C. | 2014-04-02

I bought a car here in February, and was happy with the purchase until I noticed there were blatant problems with the car (it's pre owned). The main problem was that the navigation system didn't work properly, and unfortunately I didn't notice it until a week or so after I bought it. I've done research online and it seems the DVD drive is broken, and has been since I bought the car. The navigation progressively worsened and now it is just a black screen (less than 40 days after I bought the car, they told me I had a 2 month warranty). I brought it back to them recently and they told me that it's not covered under the warranty and that they won't do anything to fix it. They instead tried to sell me a $1300 dollar, 1 year warranty. No thanks. So in essence, they sold me a car with a broken navigation system and won't do anything to help me with it. Thanks guys. Only reason I give them two stars is because I had a pleasant experience with my salesman.

 
J P. | 2013-12-25

Place is horrible they sell p.o.s. Cars stay the hell away, the people here a scammers and honestly don't give 2 shits about you I'd look somewhere else for a quality acura..

 
Paul L. | 2013-11-08

Lazy Service Department.

I brought my car to them to get an estimate because someone 'hit n run' my driver side mirror and damaged both the mirror itself + the black housing around it, everything else works fine: actuator, heat, side mirror lights, etc. The tech came out and saw the damage and told me that we need to replace the ENTIRE Mirror assembly, which would cost around $800. They said that they do not want to just replace the mirror because the actuator 'might' break. The reason why i brought the car to them is because they are the expert with Acuras. I was very disappointed at this.

I called Bernardi Acura of Boston and consulted their parts department. He them advised me that i do not need to replace the ENTIRE Side mirror for this, just the case and mirror which cost me $150 for both. I have bough a few parts/accessories from them since they are well recommended in Acura/TSX/Honda forum internet peoples and they are absolutely correct. (i wish i live in Boston Go Pats, Celts Sox!)

Piece of advise stay away from this stealership and save your money.

 
Michael D. | 2013-10-03

I just purchased a new 2014 MDX with Tech package from Springfield Acura.  

I worked with Larry Rhodes who was one of the best salesman I've ever dealt with. He was knowledgable on the car, showed us all the options and was very patient with all of our questions during the test drive. When it came to working the numbers, we first had a sales manager who attempted to negotiate with my wife and I on an Advanced Package MDX. The sales manager was very rude and we walked out without even negotiating any further due to his behavior towards us. Larry called us about an hour later and apologized profusely (as we were sitting in another dealership negotiating). He said he doesn't do business that way and was embarrassed at his sales managers behavior. He said that the dealership has had issues with this particular sales manager and the owner of the dealership was made aware of his current outbursts with us.

After my conversation with Larry, I felt he was sincere and after spending a lot of time with him, I wanted to give him our business for the sale. I called him later the first evening (after visiting two more dealers and running out of time) and said that we were going to come in again the next day to see him and he was extremely thankful. I appreciated his sincere phone call to us and even while purchasing and negotiating the car on day one and two, he was open and honest on all options we were thinking of and was absolutely a great person to deal with.

On day two we made an appointment and Larry greeted us promptly. We were able to negotiate in a much more respectful manner with another sales manager and were successful in purchasing the AWD MDX Tech, White with Parchment interior.

If you go, please tell Larry that Michael the pilot sent you over and he will remember us! He was a great guy!

Michael

 
Chris F. | 2012-03-17

Had a good service experience this week: two idiot lights were lit, check engine and brake. I convinced myself the brakes didn't feel right so I took it in. I was told up front there would be a $120 diagnostic fee if I chose not to pay for a recommended repair, but I was steeled for something more like a grand. They called me at the end of the day and assured me they could find nothing, and described what sounded like a few hours of measurements and road testing. Clearly they could have scammed me with some repair, if their intentions were not good. I felt lucky to get away with the $120 (plus another $6 for a battery for a 12 year old key fob, definitely less than I had anticipated).  I work in the city, and the after hours drop off and pickup were handled very well on their end.

I've used them for most of the scheduled maintenance since buying my TL from them back in 2000, and I'm mostly convinced its all been good. I still have nagging doubts about all my interactions around cars, and PTSD from some with other dealers (like Planet Honda), but no smoking guns with Springfield Acura after all these years.

 
Ed K. | 2009-10-30

I've had surpringly poor experiences with this Acura dealer location.
Service - After I had my CL 2.2 serviced there, I got in the car to find a used tea bag placed on my leather passenger seat along with empty sugar packets, plastic cup lid and plastic stirers. When I went inside and complained to the Service Department they looked as though they did not believe me and with a wry smile, simply offered me a free oil change. No apology at all.
Sales-When I was looking for a new car, I found the Sales Dept difficult. Despite having a clean, used Acura for trade (although with high miles) they would not offer me ANY money toward a new Acura. Negotiations for a new car began with a $1000 over list. The car I was looking for was not in stock, but was being delievered 'next week'. I placed a deposit on the car and signed their contract. When the car 'arrived' and went to the dealer to finalize the purchase, I found that it did not have the interior color I had wanted-but was asked to 'see if I liked it'. I did not. It was the same car they had in stock the week before. This dealer said the car and features I wanted was not available in the tri-state NY/NJ/CT area. When I asked to have my deposit refunded, I was told the regular cashier was out and no one in the dealership knew how to perform a credit card refund. I was given the name of a person to contact the next day to obtain my refund. When I called her the next day, she is not a cashier at all, but handles the title and registration paperwork for the dealer-and knew nothing about my refund. She transferred my call to the Sales Manager who grudgingly told me to come in for the refund. When I arrived at the dealer for my refund, he kept me waiting and stewing in the showroom for over 30 minutes until my 'salesman' happened to walk in for work and finally then received my deposit refund. No apologies.
Later than day, I went on the internet and found that the exact car I was looking for WAS available at an Acura dealer near my parent's home in NY! I went that weekend, bought the exact car I wanted, and for three hundred dollars less.
Lies, double talk and poor customer service prevail. I would not buy a spark plug from this outfit.