H & H Kia in Omaha, NE


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On this page you can find detailed information about the company H & H Kia in Omaha, NE.

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H & H Kia


Dealer Info:


Phone(s):(402) 331-9100
Address:4040 S. 84th St, Omaha, NE, 68127
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on H & H Kia

 
josepentia v. | 2015-01-02

I would love to leave a glowing review for this dealership and it's staff. But instead I'm taking the time to let H&H Kia's upper management and prospective buyers- particularly in the military, police/fire and medical communities, know just how poorly trained the staff are, and how less than mediocre their business practices are. Lets start with the poor customer service upon walking in the door with a USAA car buying services certificate to purchase a brand new vehicle: "We don't like it that USAA does this, we do not like to honor these prices..." says Daniel the sales rep. H&H Kia is a participating dealership with USAA's program, and voluntarily so. I would imagine that service members and others who utilize USAA would be interested to know that H&H Kia doesn't actually like to honor the terms of USAA at all! Then lets move along to the deplorable treatment I received with Daniel, Blake who works in Finance and Marty who is the GM: Daniel appears not to be able to communicate or understand himself the terms of the purchase contract- and he cannot articulate them to the finance dept, nor the GM either. Daniel also likes to "omit" certain qualified buyers incentives, and "add in" other terms/conditions that weren't ever discussed. Thankfully, I caught these mistakes each and every time Daniel put new papers in front of me for my review- much to his disliking though- as his poor attitude continued to deepen. Blake, in finance wanted to take the opportunity to argue with me in an attempt to overshadow his numerous errors, even though a simple acknowledgment and corrections of the errors would have been fine. But instead, Blake took the moment to openly argue with an A+ credit buyer that the "errors" in financing (qualified for 0%) and "errors" in purchase price were there all along and I must have read them wrong- all 5+ times Daniel placed the papers in front of me. The GM- Marty- who should have the skills and tools needed to swoop in and correct any confusion or miscommunication, instead offered me the solution of "We are not going to sell you a car today. I think its better that we part ways." Marty lacks the experience, training and tools necessary to educate staff in the finance dept of their mistakes, and assist the sales rep in completing the purchase contract WITHOUT errors and omissions. I spent 4.5 hrs at H&H Kia to buy a brand new car. An A+ credit buyer, qualified and ready to purchase (and trade in!) who spent 2 hours entirely too long because of the poor business practices and customer service of (sadly) three individual members of 3 individual depts. I want to warn others that H&H Kia doesn't appreciate their partnership with USAA, which they volunteered for, they do not treat their customers with respect, they offer misrepresentations in their contracts which I carefully found and pointed out, their finance dept could use a retraining and the general management (if salvageable) could use a refresher in customer service, conflict resolution and mentoring skills to staff within his overseeing the dealership. H&H Kia could stand to learn a thing or two from other dealerships in the area and I implore H&H Kia to offer a skilled redirection with their staff.

 
Jessica S. | 2014-05-21

We were helped by Chuck. Chuck was new, but Chuck was awesome!!! He was super personable and made us feel relaxed and confortable. He made a couple salesmen comments that were as cheesy as it gets, but sometimes this is expected.
Though we couldn't come to an agreement, I will remember Chuck and H&H next time we go to buy a car! He followed up with my husband which was nice!