Young Ford in Charlotte, NC


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Specialties

Young Ford in Charlotte, NC treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

History

Established in 1952.

Young Ford, Inc. was founded in 1952. Young Ford is the second oldest automobile dealership in Charlotte. Throughout its long history, Young Ford has been committed to serve both its community and it customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years.
We welcome you to our dealership to be a part of the fabulous Ford Family,  a brand that has played a pivotal role in America's automobile history.
We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you.
A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper.

Young Ford


Dealer Info:


Phone(s):(800) 988-8624
Address:5411 N Tryon St, Charlotte, NC, 28213
  • Monday: 7:30 am - 8:00 pm
  • Tuesday: 7:30 am - 8:00 pm
  • Wednesday: 7:30 am - 8:00 pm
  • Thursday: 7:30 am - 8:00 pm
  • Friday: 7:30 am - 8:00 pm
  • Saturday: 8:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Young Ford

 
Otto I. | 2014-05-25

Bad after sales service

I bought my car in February from Young Ford. By the way they changed the name to General Ford. The price was fair, but they didn't let a lot of room for negotiation.

The really bad service started after I bought the car. I had problems with the exhaust of the car. I was 7 times there until they were able to fix the problem. They were really unfriendly at the phone and in the service centre. Twice they forgot my appointment, they didn't tell me what they have done on the car, one time I got the car back without gas (Miles to be = 1) and at the end the tried to charge me some service work.

I would never again buy a car from this company.

 
Grace A. | 2013-05-28

Bought my car here and I come here for service.  I haven't had any issues with them.  The purchase process was smooth since my credit union partners with them for car buying.
For my oil change I was in and out without an appointment for about the same price and Pep Boys and it seemed much faster.
I will be back for my next oil change.

 
Kristi C. | 2012-09-11

My main challenge with this dealership was that they were inflexible.  Their online price (lower than the sticker price on the car if you just walked onto the lot) was "rock bottom" and they would not go any lower.  We asked for some other concessions if they left no room to negotiate, and got offered one free oil change.  We looked at other dealers but this car had the best options... and suddenly, their "rock bottom" internet price dropped online.  Apparently this happens automatically based on comparisons against other offerings in the market, etc - but that's what we were telling you when we tried to negotiate the price!
During the negotiation process, after asking repeatedly, we were told the tires on the car were replaced when it came in to the dealsership.  When I picked up the car, I heard a noise in the A/C and was told not to worry about it, if it persisted I had 30 days/1,000 miles to bring it back under the warranty.  I got the car evaluated by another mechanic who confirmed (a) the passenger blower fan was causing the noise and (b) the tires were NOT new and were likely original to the car at almost 60K miles.
When we took this information to the dealer (on a Monday, during our work hours, because they were not available to discuss on Saturday and are closed Sunday) we spent almost 2 hours and the end result was a big NO.  They say they can't hear the noise, and to come back if the A/C actually breaks for it to be covered by the warranty.  They say the tires are "like new" and pass inspection, which may be true, but is NOT what was promised. They say the oil was changed, but the car says it was not. Their offer? They would happily change my oil if I use my free oil change.  No offer to check my A/C, not even an offer for a discount on new tires. Just a "sorry, I can't control what all of my sales people say during the sales process" from a manager, and a halfhearted apology.
Overall, very disappointing.  I love my car even though the fan noise is driving me batty, I just wish it had been at another Ford dealership in the area so I could have dealt with better people.

 
Charly D. | 2010-08-25

I recently looked at a car that has been on this lot for 3 months. Upon arrival, I told the salesman what my price point was (obviously lower than the sticker price) and he said he would try to work with me. I waited and waited while they got my information (even though I came with a pre-approval from my bank) and called in everything. I was then placed in another salesman's office only to be told that they would not negotiate the price and in-turn added 1,500 more dollars to the sticker price. Even despite them knowing that I was interested in the same model at another dealership they didn't even attempt to keep my business. I don't know what kind of training these salesmen have but obviously they never learned how to listen to a customer OR negotiate at all. I don't know how they expect to sell any cars...or wait, they didn't. The first salesman told me they only sold one car that day. I do not recommend dealing with these people as you will have your time wasted and should expect to pay more for any car then what they ask.