University Volvo in Charlotte, NC


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Specialties

University Volvo is the premier Volvo dealership in Charlotte, North Carolina. Also serving the North Carolina and South Carolina regions, University Volvo is the top choice for new or pre-owned Volvos. When you're looking for Volvos for sale, or even Volvo maintenance, get in touch with University Volvo.

University Volvo


Dealer Info:


Phone(s):(704) 547-1095
Address:7716 N Tryon St, Charlotte, NC, 28262
  • Monday: 9:00 am - 7:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 7:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on University Volvo

 
D H. | 2015-04-22

BUYER BEWARE: purchased a used car from this dealership. The ad they placed on Auto Trader did not match the car on their lot. I found this out after I purchased it and they blamed it on Auto Trader. After 3000 miles, the AC has gone out, cost to repair quoted by my mechanic, $950. The dealership offered to check it out and give me a discount on the repair. They confirmed it was the condenser at a cost to repair of $1200 discounted to surprise, $950.  So after 3000 miles I'm out an extra $1000.

 
steve F. | 2014-09-15

After being nickle and dimed about our trade-in to the point were we were about to walk out the door, our front tire goes flat the next day. After re-inflating it continues to lose air and we have to bring it to a garage due to being stranded. They showed us a defect in the tire where the side wall was bulging out the size of a golf ball. The garage mentioned that if we were on the highway we could have been killed as it would have been a total blowout. We then bring it to the Charlotte Volvo for repair and they send us a picture of another damage where someone had previously patched the tire. We then have the same sales manager for the next  2 months do the biggest finger pointing game we have ever seen. Calling and emailing that they are not responsible. Wow, 3 days after getting the car we had to have it towed and he is finger pointing. It shows what type of operation this is with no concern for our safety and the risk they put us in.

 
Edward F. | 2014-08-07

I moved to NC about 4 years ago with a C30. I chose this dealership over the one in Charlotte due to this one being closer to my home in Lake Norman.

I gave had all kinds if work done with UV and they are not perfect by any means but by far from the worst. The service reps have always been nice and courteous when I have self with them. Although I'm not a big fan if the service manager, as dealing with her had actually gotten me no where, I ended up getting my issue resolved with the service reps help.

Most of the service I have had done here has never been a problem and met or exceeded my expectations.

Even warranty work I had done here was done perfect and without any hassel or questions.

I will say that at times it can be difficult to get an appointment and walk ins can be frustrating but they have always tried to accommodate me.

All in all I will continue to have my car and my wife's car serviced here.

 
Laura G. | 2014-07-10

If I could have selected "zero" stars, I would have. This place consistently has the worst service department management I've ever experienced in any kind of auto-related business. The culture of disrespect, indifference and arrogance is truly disgusting. If you know of a better place to get my Volvo serviced in the north Charlotte or Lake Norman areas, please share!

 
Tom R. | 2014-02-04

3 time repeat customer here and zero complaints!  We own 3 volvos currently and have always had an excellent experience.  The sales department has always been very fair, prompt and upfront.  The services department goes out of there way even staying after hours to see our need are met.  Keep in mind these folks are not magicians but do evrything in their power to see our cars are fixed properly, on time and with minimal impact to our busy schedules.

 
Kenneth W. | 2013-09-13

Dealing with the Service Advisor at this dealership is useless. They make promises and don't keep them! Volvo want to be a luxury car, but they have a lot to learn on how to be a luxury car dealership. Good luck on getting warranty work done at this place, or as far as that matters, any good quality work, with good customer service! Evidently, tolerance level is very high, from Volvo of North America Corporate office, for low achiever dealers. I think they can take a lesson or two from any local luxury car dealerships. It's ashame I can't score University Volvo a "0", instead of one star!!

 
Richard S. | 2013-05-29

do not spend your hard earned money here unless you want lousy repairs made, sass from the service representatives, and huge labor cost.

brought my vehicle in for emergency service. was told the wait would be over 4 days due to mechanics quitting! are you kidding me? once the shoddy repair was made, a new major problem was created so i bring me vehicle back so they can fix it right, and am greeted with "i'll see if we have time for this" from the service representative. what a joke. worst part is my vehicle afterward still had a problem! you do not pay hundreds of dollars for less than perfect service. for the amount of money spent on 1 repair, you could buy yourself a brand new bicycle and be much happier.

i ended up taking my vehicle to my trusted import mechanic in greensboro, where the problem was finally fixed the right way.

in the end, do not trust this dealer--this is one of the worst volvo dealerships i've seen and i have seen many.

 
Chris E. | 2013-01-01

I bought a 1-year old S60 here a few years ago and was very happy with the experience:

* The price I was given was fair- it was not much above the blue book value. I haggled a bit and the sales staff was professional and courteous.

* I had to have routine/preventive maintenance done from time to time, and I was always given a loaner car and the work was always done on time.

I have only one other car-buying experience (at a horrible Mercedes dealership in Fairfield, CT) and University Volvo was heaven by comparison.