Mazda of South Charlotte in Charlotte, NC


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Specialties

Mazda of South Charlotte gives the people what they want... And more. More Mazda's in stock than any other dealer in the Carolinas. Over 200 Mazdas. More pre-owned inventory available than most dealerships in Charlotte. Over 500 vehicles. Choose from cars, trucks, SUVs, vans and more. No other dealer does more to satisfy its customers than Mazda of South Charlotte.

Mazda of South Charlotte


Dealer Info:


Phone(s):(980) 224-9250
Address:6501 South Blvd, Charlotte, NC, 28273
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 12:00 pm - 6:00 pm

Reviews on Mazda of South Charlotte

 
Gary L. | 2015-04-21

We purchased a used vehicle and brought it in for general check over and burning smell, they said they were sorry but it needed over $3000 in repairs, of course it wrecked our day.... We took it for 2 other Mazda opinions, and both were 450-550$....had it repaired over a month ago.....all is well....feel like we were being robbed....and they can keep my free oil change........

 
Kevin W. | 2015-03-11

Set up appt to check out a vehicle when we arrived they told us they didn't have one on the trim package we requested - after we waited 20 minutes for them to "get one off the back lot". We left. Tip for sales lady if you don't hVe the car, don't set up an appt, have the car ready and at hand at the time of the appt. SLOPPY

 
Bill L. | 2015-01-09

I was scheduled for a routine oil/change, tire Rotation, @ 7:30 am on a Friday.
I was in/out in 30 minutes! And..............I get the next $50 oil change free.

 
Natalie B. | 2015-01-02

This review is regarding Mazda of South Charlotte's service department. I have never dealt with the sales portion of the business, though I do have to say that like other reviewers, I'm definitely turned off by the hounding of the salesmen when I bring my car in for service.

I have been getting my 2004 Mazda6 serviced here for several years now, and the service experience has been generally good. Usually it's great and painless, but sometimes there have been issues, basically relating to information about services that were performed or recommended. I will say that they are a little pricy, but the mechanics I've met are knowledgeable and trustworthy, and they use genuine Mazda parts for repairs & replacements, so I'd much prefer they handle my car than someone at a random repair shop. As far as the prices, they can be somewhat mitigated by the frequent service coupons that MOSC posts on their website and sends through their emails - I use them often (mostly for % off any service, or a cheaper oil change).

But honestly, above everything else, it's the service manager, Ryan Shaffer, that keeps my business with MOSC. If I am dissatisfied or confused with a service, or if I just want more information, he is extremely knowledgeable and diligent in assisting, and he is incredibly kind as well. He is a champion of customer service and keeps standards high. Basically, if you have any misgivings about service as MOSC, don't just walk away - make sure you chat with him first!

 
R K. | 2014-10-12

Be careful with the Internet prices.  They tried to add a "detailing fee" of several hundred dollars and the sales rep admitted after I said I wouldn't pay it that it was a set up to get more money on Internet sales.  
Experience was typical talk to sakes rep then endure debating with sales manager,  then telling financial guy no over and over as they tried to sell warranties etc.  

I did get a decent price but it took hours.  

Be prepared for pressure.

 
Jeff H. | 2014-06-05

You get what you pay for! Tried to buy a pre-owned BMW at this place advertised at market price. 3 yrs old, low miles, and still under factory warranty. Test drove vehicle, attempted to negotiate a deal, no dice! Left dealership and called back, offered $500.00 less. They agreed. Said I'll be in the next day to pick it up. Next day, they call early..."are you coming?" Enthusiastically "yes, I'll be there, get it ready". "o.k" it's being detailed now" they said.
Mid afternoon I get five (5) calls back to back.
1) Someone's trying to buy your car!
2) They're almost at a deal!
3) You need to hurry up!
4) Do you have a credit card?
5) We'll try and hold them off!
I laughed and told them, if the person has the money and are buying now, then first come, first serve! Let them have it. If not, I'm in the car on my way. After all, it's a car that's not so unique. I get down to the dealership, don't see the car or any other customer for that matter. I inquire as to the cars location, I'm told it's around back, we need your drivers license and insurance card.
I asked to see the numbers, salesman scribbles some numbers with green felt tip onto a piece of paper and ask for my social security number. I say " I told you yesterday, I have a trade you already valued, a bank check and cash"  I am told they need to run a "soft credit check"
I refuse!! It goes down hill from here...
I'll put this as nice as I can, I've received a higher level of professionalism at a local drive-thru. And we all know what usually happens in the drive-thru.
Needless to say, that car is currently still for sale. I choose to spend my money elsewhere.

 
Tony T. | 2014-04-23

Ended up purchasing a MazdaSpeed3 here without doing enough research. Later found out I paid a good 4k more than I should have. Ok, so what dealership *wouldn't* take advantage of someone who didn't do their research.

Since I purchased, I've been spammed by mail and phone, especially after I take the car in for service, asking if I want to buy another car. Really? I haven't even put 25k miles on the first one and I keep telling them I'll only purchase when the next MazdaSpeed is released. Give it a break!

Most recent development? They send a scratch off flyer saying you can win $25k. Now I know these are usually scams but I don't see any fine print so I bite. I scratch off and win. Yay? Still skeptical I call and they say hurry on in to get my prize. I hurry on in and they say I didn't win (of course) but I can have a buffalo coin as a consolation prize. I refuse the coin and the idiots proceed to try to push a car on me. I say I'm not buying because they don't have a new MazdaSpeed.

I talk to a manager and ask to speak to the owner and he takes my number and promises an owner will call. No call.
I'm in the area the next week and drop by to talk to an owner. Same thing.
I call the next Saturday and verify an owner is there, drive over and ... sorry, an owner is unavailable.

Seriously the rudest most dishonest dealership ever.

 
Happy P. | 2014-04-07

One positive thing I can say is the service waiting area is relatively nice where service centers go. I've had A LOT of experience with service centers across the country. Sometimes a service centers sees you coming with an older car and they see dollar signs. Making assumptions about things regarding your ability to pay and thine taking advantage. I used this service center as it was at the dealership which is supposed to be the gold standard. Had some work done and the. Thereafter had to bring it back a few times to have it redone as it never was completed quite right. Each time they were eager to hand over long lists of things that "I needed" and they recommended. As time pasted, the recommendations got increasingly and suspiciously more expensive. As time progressed, the service coordinators began change constantly and it was impossible to build a report with anyone. There was one or two guys in there that I half way trusted (Ryan Schaffer was one of them), as for the rest of them absolutely not. Unfortunately one or two goods guys can't make up for the rest. I don't know if they get a commission on service sales but I wouldn't be surprised! Not to mention the hounding and stalking calls you get by the car salesmen after having your car serviced, even after I repeatedly asked them to stop! It was even insinuated as an explanation for a failed repair of theirs that "someone had put my car up on a lift and tampered with" the exact part that they had just fixed. Really could it have been that the job that was initially fine there was done incorrectly????? The last straw came with a long list of trumped up "repairs" that they discovered that I supposedly needed after me bringing my car in for an oil change. I declined and promptly went to get a second opinion where I found out that only TWO of the things on the list from mazda south charlotte were actually needed and there had been absolutely no basis for the other recommendations made. Once dishonesty is displayed at a car garage then there's no going back as I'm sure the observed decline of this place will continue. BUYER BEWARE.....STAY AWAY!!!!!!

 
Dave H. | 2013-12-28

Travis Moore provided great customer service and was a pleasure to work with. I highly recommend reaching out to him regarding the purchase of a new vehicle.

 
Mandi R. | 2013-11-17

So this is my 2nd experience with bad service form the service department.  I am so waiting for the customer service folks from head quarters to get my survey!  Went in for oil change/ tire rotation.  That was all fine.  Then I was told I had a nail in a tire that was in a place that was making my tire leak and the tire could not be fixed or repaired.  I was told by the service manager that I could get 1 new tire replaced for $350 or they could order one for me that was 1/2 the price that would be in later that day.  Even the paper work I was given said the tire could not be saved.  Needless to say I was concerned and thankful I was told about the nail, but was in shock at the idea of having to get a new tire without further examination.  I went for a second opinion and the nail was removed.  Did not even go all the way through the tire and did not even need a patch.  They tested it for a leak and no leak was found.  My trust level again with the service dept is all gone.  I know all about up selling to meet cost and I am the wrong person to do that to.  I will no longer have my regular check ups done at this dealership nor will refer for the $100 referral program that they have. Very disappointed customer and I have no problem letting the next person know about it.. Dishonesty is the worst value a company can have.

 
Jess E. | 2013-11-01

This business marks up their prices for no reason- check other dealerships before buying for sure. Their salespeople got very aggressive (interrupting me, gripping my hand for far too long during a handshake) when I expressed my disgust with what I felt were ripoffs.  They then kept calling me and emailing me until I told them point blank that I was not willing to do business with a dealership whose business practices I don't respect.

 

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