Keffer Chrysler Jeep Dodge Ram in Charlotte, NC


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Specialties

Keffer Chrysler Jeep Dodge & Ram, Charlotte's original Five Star award winner for service and sales excellence, has proudly served the Charlotte market for over 20 years. The Family Store is more than just a logo to us, it's a business philosophy we carry over into every part of the Dealership.

Our dedicated team of auto repair & service specialist use our large selection of parts & accessories, and the most advanced diagnostic equipment available to make sure your maintenance and repair work is completed right the first time, and on time.

Our certified, experienced team of sales professionals is committed to giving you the guaranteed lowest price and your choice from one of the largest inventories of new and pre-owned Chrysler, Dodge, Ram Truck, and Jeep vehicles in the Carolina's. We are dedicated to making your buying experience quick, easy, and hassle free. Find your dream new Chrysler Dodge Ram Jeep or used car right now!

Keffer Chrysler Jeep Dodge Ram


Dealer Info:


Phone(s):(877) 522-3002
Address:8214 East Independence Blvd., Charlotte, NC, 28227
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 1:00 pm - 6:00 pm

Reviews on Keffer Chrysler Jeep Dodge Ram

 
Michelle D. | 2015-01-02

Clearly this dealership didn't get the memo when it comes to customer service and answering the phone properly.  I called to set an appointment to get my visor fixed and not only did the bag of bones not even let me finish what calling for but just transferred me to some random line.  News flash when someone calls into your business how about you be somewhat pleasant and take the time to listen to what is they are calling for. I called back and had to cuss her out.

And I still didn't get to make my appointment. But don't worry you all will see my face today and I want to speak to a manager about the poor excuse they have as the voice of their facility.

 
David S. | 2014-11-13

Baught my 2014 jeep wrangler here. Great staff and very helpful experience. Scoop your jeep up here!!

 
Karin P. | 2014-09-19

**Added to current location since they apparently changed addresses and I feel the public should be aware.**

I went there to buy a new JEEP as mine was getting up in age and needed a few thousand worth of work done that I felt was better sunk into a down payment.  Honestly it's out of my own sense of convenience that I now am stuck in this mess.  It is the closest one to me and I was sucked in with a multi year service deal from the dealership.  Now I dislike the dealership but I can dislike them as I get my car serviced for the next two years ahhahahahahha (crying inside)...

I walked in there on two occassions, both on the weekend being a busy businesswoman.  And both experiences were the same as I had the same salesman each time.  It just took time to make the deal and I had strategy, yeah strategy.  I felt like the entire time I was being a bother to my salesman because he was too busy from start of negotiations past through to having to deal with them after the purchase. I also felt like the entire staff wasn't very competent on the entire product line from the cars to the add ons.  Repeatedly they told me they figured things came standard but wasn't sure, or that if so things could always be ordered.  Then to make it more frustraing they also tried to tell me they didn't make or didn't have items that we had negotiated within the purchase price. I was even able to pull up items online myself through JEEP that they've told me isn't sold anymore or isn't on the 2012 models at all. One of which was very clearly an item on the floor model, therefore still around, so they actually took that piece and put it in my car since they couldn't find any other one apparently.  

Overall, they are telling me they will remedy the situation fully, which I feel they may, but I've spent too much time trying to get things done and have been extremely frustrated the entire time. It's like pulling teeth when I was the one who just spent a very large amount of money and they should be taking care of me within reasonable time frames and with proper service. One top of it, each time they say they will do something I've had to either call everyday to check when they said they would call or when they do do it, they do it only partially correct.  They say, we'll deliver it right too you, then, oh, we're just too busy to deliver now can you come pick it up.  Or it'll be here tomorrow and still tomorrow they don't even call to let me know anything.  Then it's in still days later.  Or they bring me something after much angry voice talk over the phone and it's not correct.  Or even now they can't bring it to me because they realize they need a few special tools so I have to come in to the dealership.  

In summary...just a bunch of broken promises, frustration every time I deal with them and still waiting on full delivery of goods and service...I didn't realize this was going to be a lifetime movie emotionally abusive relationship. I would've just gone to a bar somewhere and found me a rich, unstable man so at least I'd get a bit more out of the situation and get the car for free.  If things change on the dealers end and they get counseling...I'll update my review.

 
Shona B. | 2014-08-22

Called this location to verify hours for oil change & tire rotation the older lady who answers the local line stated she was unsure, transferred the call without any indication to me I was being transferred. Spoke with the same rude lady back in April when attempting to schedule an appointment for a recall!!!! She stated on the call in April she wasn't aware because she didn't work in that department.
However when I went in to get the services the staff was great & friendly!!
The cashier was very nice!!!!