Hi-Line Garage in Charlotte, NC


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Specialties

Hi-Line Garage in Charlotte, NC, also serving Matthews, NC and Indian Trail, NC is proud to be an automotive leader in our area. Since opening our doors, Hi-Line Garage has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

Our goal, as Used Car Dealers in Charlotte, NC, is to make your car buying experience the best possible. Hi-Line Garage's virtual dealership offers a wide variety of used cars, incentives. Conveniently located in Charlotte, NC we also serve Matthews, NC and Indian Trail, NC.

If you're looking to purchase a used car, you've come to the right place. At Hi-Line Garage we pride ourselves on being the most reliable and trustworthy used car dealer in the Charlotte, NC area. Our inventory is filled with some of the sweetest rides you've ever seen!

If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Hi-Line Garage will get you into the car or truck you choose with professionalism and attention to your needs.

History

Established in 2001.

Hi-Line Garage is one of the finest pre-owned luxury automobile dealers in the Carolinas. The company was established in 2001 by Ali Talebi. Ali was graduated in 2000 with a Bachelor of Science in Civil Engineering degree from UNC-Charlotte. But his real passion was luxury automobiles. Ali has been buying and selling luxury pre-owned automobiles for some of the largest and finest franchised dealers in the Carolinas since 1995 and continues to do so. He, along with our other buyers, handpick from some of the best auto auctions in the eastern United States. In addition, we acquire vehicles through dealer trades.

Hi-Line Garage


Dealer Info:


Phone(s):(704) 532-9200
Address:6411 E Independence Blvd, Charlotte, NC, 28212
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Hi-Line Garage

 
Russ H. | 2015-03-18

Great place to buy a car! Nick was a pleasure to do business with. Best prices around and gave me a great deal on my trade in.

 
R A. | 2015-02-08

I read some bad reviews of this dealership but decided to go there anyway as they has a few cars I was interested in.  From the first minute on the lot, I knew this was a bad operation with no interest for their customers.  I am looking to but a high end BMW SUV and was finalizing my pick. I exited my car to be met by a sales person who did not introduce himself with his name, nor ask for mine.  First thing he said was how much do you want to spend.  This was followed up by following us to a few cars with no interest at all in responding to any questions and with no apparent knowledge of his cars in the lot.  I asked him 3 times for prices he was asking for 2 BMW's and a Mercedes with a reply of probably somewhere between 30-35,000.  Never asked if we wanted to see the insides of the cars or get keys to see the car. I had to use my iphone to go online at their website to get the price of their cars . He kept asking about how much we had to spend without ever taking time to show us the cars.  It was a complete waste of time for us to be in their lot.  We eventually went down to Hendricks BMW and purchased a X5 with superior customer service and pleasant atmosphere.  Hi-Line looked to have cars which they said were purchased from BMW corporate program, but I assume they are auction bought.  I would not ever recommend this dealership for any car purchase or consideration as it will be a waste of your time with inadequate knowledge and unfriendly  staff who looked to not care about anything.  I was really interested in a few of their cars and was ready to buy, but they gave me no service or any interest in showing the car.  It was like they had something to hide and wanted to sell cars without any in depth look at the car.  DO NOT Go to this dealership!!!

 
James C. | 2014-11-23

I own an independent auto repair shop in town.  Hi Line is a place that we highly recommend to our customers who are looking for a car.  Great selection and great people.

 
David H. | 2014-07-09

This was our second purchase from Hi-Line Garage.  We love Infiniti vehicles, and need all wheel drive since we live about 2.5 hours away in Asheville.  These vehicles are difficult to locate, and Hi-Line gets them frequently.  The first purchase was an Infiniti M 35x in April 2009 and we just traded that car yesterday for an Infiniti M 37x.  We called Jimmy on Monday morning to see if the car was available, it was, so he had the car cleaned up and ready for us.  In the ever changing world of real estate, we couldn't leave Asheville, so had to wait until Tuesday.  We showed up and the car was perfectly detailed.  Hi-Line seems to be very picky about the cars they take in, and this one didn't disappoint at all.  Jimmy took us for a great test drive and we decided this was the car we wanted to purchase.  They were very fair on the value for our trade, and we quickly had a deal put together.  We usually pay cash or have financing arranged prior to buying, they were even able to beat the rate our credit union offered.  We were in & out very quickly.  Jimmy programmed our bluetooth and we were ready to roll.  The owner, Ali, was as nice as the first time we met him and he remembered who we were when we called the about buying this second car.  Their customer service is top notch.  Sales can be a tough business, and those not in the business of sales don't always know what we go through.  I would venture to guess some of the other reviews are a "bit" exaggerated, the reviewers a bit "sensitive".  When someone calls me to see homes, if they haven't been to a bank to get pre-approved, they won't ever get to sit in my Infiniti to go look at homes.  We all have standards for doing business, and Hi-Line has earned my business again.  I'll be to trade my SUV for another SUV soon!

 
Jennifer H. | 2013-03-25

We visited Hi-Line to check out a Mercedes with a great price. We drove the car and found a couple of minor cosmetic issues that would need to be repaired but no big issues. Our sales man was very friendly. After the test drive we went in the dealership and I told them that we were interested in driving an Infinity. The Infinities that they had on the lot had too many miles for our consideration so I told the salesman that we would go drive an Infinity and we would either come back to purchase the Mercedes or I would call him to let him know that we had purchased to other vehicle. At this point he actually asked me if he had done anything wrong & why I didn't want to buy the car. I didn't say I didn't want to buy the car I said I wanted to see another option and that I would come back if I decided this was the car for me. He then went and got his manager to come over and try to talk us into buying the Mercedes. This made my husband & I very angry because we were interested in the vehicle but had both said several times that we wanted to drive an Infinty before we purchased. I did not like the feeling that they were ganging up on us & it made us both feel like they were shady. If this had not happened the Mercedes would have probably been the vehicle I decided to buy but we will not go back to this dealership and decided on the Infinity.

 
Jim B. | 2013-02-11

Like the no haggle pricing. Believe I got a good deal from a price perspective vs. a dealership. Sales tactics were not "honorable"

1. Tried the whole payment pricing...i.e. your payment will be XXX, sign here if that's O.K..
2. I was given a dealer's vehicle inspection which showed everything up to date and no issues. Within 1-2 weeks we experienced brake juddering in our steering wheel. I asked the dealer for the inspection's that were conducted for Hi-Line garage, and it clearly had a recommendation for the rotors and pads to be replaced. Hi-Line has not acknowledged any of this, although it's clearly documented.

 
R R. | 2012-05-18

We are now looking for a replacement for our Lexus SUV, and I just came across an MDX for sale at Hi-Line listed online.  Oh well - i will look elsewhere, but I might as well warn others what a bad place this is, while I remember.  I will not waste my time again, as I will never go to this place again after our horrible experience before.  

Here goes the earlier story...

A little over a year ago, we were looking for a BMW 3 or 5 series sedan, and required that it have 3 options.  Manual transmission, navigation, and heated seats.  We had checked out and test drove a few previously at other dealers, but had not yet found a manual transmission 5 series.  We had driven a manual 3 series, and automatic 5 series, so we knew this was the car we wanted but with a manual.  With some internet searching we found a nice used dark blue 550 and made the 45 minute drive over Independence blvd to check it out.  

We talk to a sales rep and informed him that we want to check and drive the car.  He forces us inside to try to shake us down and asks us questions about how serious we are and how we would pay for it.  Cash in full, no trade in. we would buy in the next week or so once we found the correct car.   We just needed to shift some money around.  Maybe they were upset that they would not be able to make more money on the trade in and financing side.

We asked again to drive the car.  We will not buy the car without looking at it and driving it first.  So this is when things went really wrong.  They give us some BS about not wanting to put mileage on the 30,000 mile used car, which is absurd.  Like someone would not buy a car with 30,005 miles because of the extra 5 miles.  We asked for another salesman to help us.  No luck.  This is a horrible way to do business and we vowed to never go back there, and I make sure to share this backwards tricks they try with anyone looking for cars.  This is a terrible way to treat a potential customer.  I have never EVER been so frustrated at a dealership... er stealership.  I hate them.

Anyway, we love our dark blue loaded 535i with manual and nav, and even heated steering wheel and rear seats that we purchased a month or two later from another dealer.   It did take a little while to find it, but they let us drive it and it was a done deal.

Stay away from the High-Price Garage idiots.

 
Cassie O. | 2011-02-07

Okay so we have been doing a lot car shopping lately.  Have been to numerous dealers in town and since I am interested in a Saab, we decided to check this place out.  Pulled in and the dealership looks nice.  I guess our sales person was relatively new which is okay but it would have been nice to have questions answered a little better.  This is where things went badly.

We asked to look at the inside of the car.  The guy asked us inside and asked a few questions about me, etc.  He got a copy of my license since I asked to test-drive the car.  After a few more questions about what we wanted to trade in, the guy left for a moment.  When he came back, he kept asking more questions.  He even outright asked my husband if we were going to buy today.  I have to admit at this point I got annoyed.  I mean, I hadn't even seen the inside of the car yet.  I simply said I would really like to see the inside of the car before we answered anymore questions.  

The guy said okay in an annoyed way and he unlocked it and we headed outside.  He went and got another guy to come out with him.  His name was Phil.  He let us know that the guy who was helping us (Btw, I don't know his name because he never introduced himself) was new and so he was coming to help him out.  First thing he asked was when we were looking to buy and I let him know it would be within the next 30 days.  The guy immediately said well this may not be here in 30 days and I said that I had a few specific cars on my list to check out.  The 9-3 is one I am most definitely interested in but I have yet to drive one and wanted to get a feel for the car before making a final decision.  This is where things got really bad.

He pretty much in a nutshell said that they don't allow their high end vehicles to be test-driven unless someone is planning to buy.  Thing was, I am planning to buy.  And get this, it was a car with a $15,000 price tag.  We aren't talking about a $50,000 car.  I brought that up and he pretty much said that they wouldn't let me drive it.  I have never been more embarrassed in my life.  My husband was angry at this point and I was flabbergasted.  We went to leave and as we left, I looked at him and that they had lost good business.  HE ROLLED HIS EYES AT ME!  And said in a very sarcastic tone "I bet we did."

I WILL NEVER GO TO THIS DEALERSHIP AGAIN!  AND IF YOU DON'T WANT TO BE TREATED LIKE A SECOND CLASS CITIZEN, I WOULD AVOID IT LIKE THE PLAGUE!

 
Victor C. | 2010-07-09

Found these folks through a great deal on AutoTrader, but was very wary to do business out-of-state.  After a number of inquiries and conversations, these guys really went above and beyond in answering my questions and alleviating my concerns about them as a dealership and the vehicle.

I wrote this entry to comment on what a pleasure it was to work with these folks.  Zero pressure, very understanding and professional staff that operated a lot like a family business.  Response times were always very quick, and any member on the team was happy to help if you picked up the phone.  The website had plenty of detailed pictures including a video, and they do a fantastic job of inspecting and detailing the car prior to sale.  

The sale itself was a breeze, with very understanding negotiations around pricing, warranty options, and shipping.  Upon sale, they take care of as much of the background paperwork as they can, so when the vehicle is delivered, it's usable immediately.  

With how many shady and annoying dealers that are out there today, I would heartily recommend anyone who is looking for a used vehicle to check these guys out - and if they happen to look good, let them know I sent you : )