Hendrick Motors of Charlotte in Charlotte, NC


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Specialties

We are delighted to present to you a vast selection of factory fresh new and Certified Pre-Owned Mercedes-Benz vehicles. We are also an authorized Sprinter dealer, offering a wide array of options and solutions for your small business, fleet, or family needs. Our facilities also include an Official AMG Performance Center (the only one in the Carolinas)! The fabled AMG performance stands on a platform of its own! In the performance center, you'll be able to enjoy more personalized customer service from one of our AMG specialists where they can present your individualization options in a redesigned showroom sculpted especially for the AMG brand.  Our service department is legendary!  We are staffed with Mercedes Benz factory trained technicians with an average of 15 years experience.  We have over 60 Mercedes Benz Loaners complimentary for our clients when you need to stay on the go, or free shuttle service when you just need a ride.  Either way, you'll have free car washes anytime you w

History

Established in 2009.

Hendrick Motors of Charlotte is a member of the Hendrick Automotive Group, whose mission is to be the premier quality vehicle retailer in the world; providing the best opportunities for our team members, customers, communities, and the manufacturers we represent. Founded in 1976 by Rick Hendrick, the Charlotte, N.C., company operates 84 dealerships representing 30 nameplates, 109 franchises and 21 collision centers in 12 states: Alabama, California, Florida, Georgia, Kansas, Maryland, Missouri, North Carolina, South Carolina, Tennessee, Texas, and Virginia. More than 7,500 people are employed by Hendrick Automotive Group.

Hendrick Motors of Charlotte


Dealer Info:


Phone(s):(704) 535-6400
Address:5201 E. Independence Blvd., Charlotte, NC, 28212
  • Monday: 9:00 am - 7:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 7:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Hendrick Motors of Charlotte

 
Terry W. | 2015-03-21

Called in to inquire about a vehicle they claim to have in stock on Independence Blvd. I was told that someone would contact me within 24 hours. 48 hours later I contacted them via email and informed them that as a consumer they didn't act as if they wanted my business. I later received a email from a second person stating the had other vehicles available, not mentioning the vehicle I was interested in. Then again I received an call from a third person stating the vehicle I was interested in was located in CA and he would be happy to have it shipped but the cost would be additional due to the transportation. He apologized and seem sincere. He offered to assist me in finding another vehicle that was conveniently located, after I informed him of what it was I was looking for. He stated he would email me vehicles I may be interested in. That was almost a week ago. I've heard nothing more from Hendrick Motors. So I assume it's safe to move on. Horrific customer service. Despite me purchasing my last vehicle from them which was an excellent experience, I cannot and won't say the same about this experience.

 
Jodi B. | 2014-08-22

Doing business with Hendrick Motors has been the worse consumer experience I have ever been part of.  Have received the run around since Day 1 from the salesman and the dealership and anyone else contacted.  Passing the buck, not returning emails or calls have been the standard operating procedure.  They failed to file paperwork on the warranty and have done nothing to repair their mistake NOR to attempt restoring confidence in my purchase.  I am sure some social media monitor will comment on the post to call customer service, etc.  to appear accommodating and yet when that call is made....same treatment.  The irony is in the organization's mission statement of integrity!  I wonder if the man who has given HIS name to this business realizes what his representatives do...in my heart I hope he does not.

 
Lanson L. | 2014-08-04

They were very accommodating when I first called for an appointment. After that communication was very poor, the service manager in charge of my car went on vacation and my car was not reassigned. After several calls to schedule pick up of my car i was finally passed along to another service manager. When I went to pick up my car they attempted to charge me for diagnostics I did not approve and were unable to fix my car after being there for eight days. In the end after some discussion they did the right thing and did not charge me which I appreciated.

 
Dave H. | 2013-12-28

Brad Smith will go above and beyond to provide excellent customer service and do everything possible to make your car buying experience the best possible. He is extremely friendly and knowledgable and is someone that you will want to work with.

 
Nicholas P. | 2013-09-07

Buyers BEWARE!!!! I arrived at the dealership and during negotiations of the price the dealership ran my credit without authorization. I have the full conversation recorded and being submitted to government agencies. BEWARE!!!! If you want to be SCAMMED this is a great dealership.

 
W. Robert H. | 2013-07-16

The service they provide is superlative AND consistent.  I have always been treated with uncommonly genuine respect.  They are mindful of your wallet and your time.  Plus, that "little bit more" that they seem to give to every customer make you feel special.

Special alone doesn't cut it, though so here's the bottom line:  I've always receive not only great service but great advice about my service.  I don't know why you'd want to go anywhere else.