Volvo of Brentwood in Saint Louis, MO


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On this page you can find detailed information about the company Volvo of Brentwood in Saint Louis, MO.

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Volvo of Brentwood


Dealer Info:


Phone(s):(314) 644-9501
Address:7700 Manchester Rd, Saint Louis, MO, 63143
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 6:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: Closed
  • Sunday: Closed

Reviews on Volvo of Brentwood

 
Rachel N. | 2015-03-21

Visited the dealership recently...the salesman looked me in the face, and told me the car I was interested in was certified pre-owned when I asked. It is in fact NOT certified pre-owned! I also felt very pressured to buy, and received lackluster customer service. I will definitely not be back.

 
Echo M. | 2015-01-27

I attempted to purchase my yearly business purchase for the year and noticed three Mercedes SUV s . I Was hoping to get two for our fleet.  After being in the lot for twenty minutes I came to the reality that my business was not required here. As there was no one inside was being served I can't fathom what they were doing. Made our purchases else where.

 
Sara M. | 2014-11-24

Elvis was great and easy to work with. However, I have had great difficulty getting phone calls returned from the finance department.  Once you are out the door, good luck trying to get assistance.  I ended up having to contact the salesperson (Elvis) who was the one who helped me out.

 
Sarah R. | 2014-07-31

Did not enjoy my two experiences here at all and would not recommend to anyone.  Both times, I came in optimistic to test out a XC60.  Granted, I am at the beginning of my car search - but still knew what type of car and what model of Volvo I wanted to get a feel for.  

The first time, after sitting for about half an hour discussing options, the salesman brought us out to the parking lot only to tell me that we would not be able to test out the car because they had closed (even though he brought us out to drive it).  We went over to Jeep and the salesman stayed 45 minutes after closing just to let us test drive.

The next time I went to Volvo, my boyfriend and I told the salesman about our previous experience, gave ourselves an hour, and talked about test driving the car.  It felt as if the salesman wanted to convince us NOT to get a Volvo, despite our efforts to at least sit in and potentially test drive the car.  We talked to him about how he did not take us seriously probably 6 times during our conversation, and ended up leaving frustrated because we were not able to even sit in or see the interior of a car we were interested in.

I still like Volvos but I would NEVER recommend this dealership, and honestly think that they missed out on a sale opportunity simply because they did not take us seriously.

 
TM T. | 2014-07-14

The week of June 16, I purchased a new 2013 Volvo C70 via telephone and email communications.. The car was advertised on the dealer's website, and listed a "wind blocker" as an included option.

I paid via wire transfer from my credit union shortly after agreeing on a sale price. HUGE MISTAKE!!!!!! On Friday June 27 I traveled via train from KC to STL to pick up the vehicle. I met with the sales manager the morning of Saturday June 28th to finalize the transaction. He spent some period of time with me finalizing the paperwork and reviewing vehicle. I felt that our time was cut short as he had an appointment to show a vehicle to another a couple. I should state that he was professional in every other way.

I drove the car back to KC that afternoon in some pretty heavy rains, but when I reached KC the weather cleared and we took the top down to drive around town. My wife asked me to install the wind guard to reduce the wind in the vehicle. I did not find it anywhere in the car, and sent a message to the sales manager asking how I would get it. After more than 10 days, I finally heard from him. He acknowledged that the car was listed as including this, but that GM felt that they did not make enough profit on this car, and therefore are not going to provide it. Apparently, when you sell a car and have an agreement, you can later decide to screw the customer because the price you agreed to is not what you now decide you want. That's a great short term strategy, but eventually it will catch up to you.

 
Clay R. | 2014-06-26

We looked around on the lot towards closing one night, talked to someone and figured we'd come back tomorrow. As we were leaving we ran into our future salesman, Elvis. He was on his way out but answered questions for me and seemed really relaxed. I liked his vibe so we made it a point to call him the next day.

Elvis greeted us in the showroom the next day and we went over some vehicles that they had. We drove one and I was instantly sold. They gave us a fair amount for our trade in and I haggled a bit on price with them until I got them  to a number I was comfortable with. I felt like I got an amazing deal and I am sure they still made money. Everyone's happy.

The financing process was a breeze. Then we got to the closing room, which I always dread because they pressure you so hard! I told my partner before entering the room "they are going to give us tons of high pressure. Don't give in!!" However I will say that I didn't  feel that way at all. Dave explained our options and was very nice. He stressed the importance of the add-ons that we could purchase and he made valid points. Even though we didn't buy every single warranty or plan (we bought he gap insurance) we were still treated with a smile.

A few moments later another salesperson, Eldin helped get our new car ready and make sure we had everything out of the old car. We were in our new car by 1pm that day.

Just this week we had our navigation system installed in the car (there were no 2014's on the lot with any navigation in colors we wanted). Upon dropping the car off we were greeted by the most polite service person I have ever come in contact with at a dealership! Her name escapes me but she was great! Elvis was out of the office that day but Eldin greeted us and made sure we were taken care of. Once the car was done we picked it up and again, couldn't be happier!

Long story short (too late) Give Brentwood Volvo (Dean team) a try. If we're ever in the market for another Volvo we'll back, without a doubt.

 
Toby C. | 2014-03-18

Bought a used Mercedes here a little over a month ago and I am happy with the deal I got.  They treat me great when I come in to get a free car wash every couple weeks, and from my experience, the customer service has been great.

 
Nicholas H. | 2013-11-21

I just got off the phone after not having my calls returned for a 3 months and was told under new management my paperwork could not confirm the vehicle coverage I was sold.

The exact quote from the individual I spoke with "I am sure it was not done intentionally and new management will not let us do anything about it."

So the logical takeaway, the fault is with old management, but there is nothing new management will do and the same people still work here.

Fool me once...

While I have been very pleased with my Volvo, and I will be purchasing another this summer, I strongly recommend visiting a different dealership.

 
Ben M. | 2013-05-14

These guys really have a mixed personality.  There have been times over the last 4 years when they have done a great job.  Typically when the maintenance is done, they are thorough.  There have been a couple of occasions where they said a major expensive repair needed to be done.  First, they said my shiftlock needed to be replaced (it had been sticking), no question, that was the only solution.  A few hundred bucks.  I took it to an aftermarket repair shop, they cleaned the 8 years worth of buildup out of the crevice and it has been working great for more than a year.  5 bucks.

Now I'm trying to sell my car.  The prospective buyer took it to these guys to be checked out.  I had the 90k miles service done just 6 months ago with only one minor thing remaining from that list of fixes.  Today they built a $1300 laundry list of things that "needed to be done for this car to pass inspection".  Including replacing the timing belt, which is not due to be replaced by Volvo's own manufacturer's schedule for another 6000 miles.  They are on a fishing expedition to see how much they can hook from this guy.  Meanwhile, they torpoed the deal.  Thanks for that.  Too bad your integrity is so shallow, you could have had that guy (and me for future cars) for lifelong service.  VERY DISAPPOINTING!

 
Jennifer K. | 2012-09-17

Great customer service!