Autohaus BMW in Saint Louis, MO


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Specialties

Autohaus BMW is one of the premier dealerships in the country. Our commitment to customer service is second to none.  The primary concern for Autohaus BMW is, and will always remain, the satisfaction of the customer.

Autohaus is one of the largest and fastest growing BMW centers in the Midwest.  Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience"  

Please let our professional sales, service, and parts experts show you what makes us the best at what we do!

History

Established in 1967.

In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family owned and operated.  Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience."

Autohaus is a multiple BMW President's Club Award winner.  This consistent excellence helped motivated BMW to award us the MINI Cooper franchise to in 2001.  

In 2006 after 16 months of work, Autohaus became the only metro BMW retailer to be awarded  BMW's Quality Management Certification.  

All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007.

The Best People
The Best Product
The Best Facilities
The Best Selection
The Best Experience

The Autohaus Experience

Autohaus BMW


Dealer Info:


Phone(s):(314) 727-8870
Address:3015 S Hanley Rd, Saint Louis, MO, 63143
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 6:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: Closed
  • Sunday: Closed

Reviews on Autohaus BMW

 
J A. | 2015-03-25

Had the pleasure working with Bob Dedert on a lease deal for a 2014 i3.  Bob took the time to answer all my questions and even arranged for an extended test drive to ensure the i3 range was sufficient for my everyday needs.  Bob is a true professional and was very responsive over email which made the process hassle free. When I was ready to go through on the deal he had everything together for me to sign and I was in and out of the building in under an hour-a record for me.  Overall Authohaus BMW and Bob made the buying experience hassle free and by far offered the most competitive price, even surpassed Plaza who I previously leased multiple Lexus and Infiniti's from.  Look forward to doing business with Autohaus in the future.

 
Desmond F. | 2014-11-17

Worst salesperson! unreliable! These guys should be shut down. Don't even know how to run a business. I went in to purchase a 4 series and took them forever to even get back to me with a quote. I had to call and go looking for the salesperson for 5 days.

 
Kailo M. | 2014-11-09

Karl Stover did such a great job on our 7. He was able to take a ding out of our door in less than 30 minutes and left it looking perfect. On top of that he was extremely personable and great with my dog!

 
Abby I. | 2014-10-15

First off, I've used Autohaus several times since moving from Chicago to Saint Louis a year ago. I've always felt the Service Mangers were less friendly than expected, but I just deal with it (intake guys are always very nice).

Today 10/15/2014  I arrived for an appointment to repair one airbag due to a BMW recall. Autohaus is located in the complete opposite direction of my job (10 miles in the wrong direction).

I was informed by one of the intake specialist that "we ran out of parts to repair my airbag and I would have to come back another day"...that's it! (blank stare). REALLY?
Not one person from Autohaus called me before I arrived at 915am ... completely wasted my time. No apology - nothing.

Update: (03/4/2015): Finally rec'd a call from Autohaus service manager Chris, the parts for the recalled airbag arrived and it was MY TURN to receive a replacement airbag - finally. I received a report of potential "issues" on my 2003 BMW 330xi which included a "red alert" for another damaged CV Boot. I actually didn't notice this report until yesterday (03/29/2015) when I gave my BMW to my nephew. Would be nice if the "service" managers would complete their service with an exit conversation before you check out and leave ...a little customer service advice Autohaus!

And since Autohaus didn't give me warm and fuzzy feelings, I decided to purchase my new $49k 428x drive BMW from Suntrup West County BMW : P

 
Mark C. | 2014-05-17

I just purchased a vehicle from this dealership and the incompetence of their sales is unbelievable.  I hope this is true only with the one who handled my purchase.  Also, they don't even try to hide how little they care about their service after the deal is signed. You'd expect them to be a little helpful with the business they just earned from you...I guess this is what separates a 5 star business from a 3 star.  (and I'm being generous)

 
Amber K. | 2014-04-13

I had horrible experiences at the BMW dealer near me, so I chose to drive about 30 minutes to Autohaus and now I can say it was worth it! They were really great in helping me out with my schedule since I was trying to get off work and make the drive to get out there. When I got there, Linda was waiting for us, she got us taken care of and had a loaner car ready to go. They even helped us with our 2 car seats. Amazingly, when I went to a certain dealer in O'Fallon, they kept telling me I needed to get a bunch of things done to my car, so I told Autohaus to check on them and they kindly called me the next day saying I didn't need anything, another reason I'm glad I went to Autohaus. When my car was ready, they called and again worked with my schedule and I was able to pick up my car. The other dealer didn't wash my car, but Autohaus did. Again they helped with carseats and I was on my way. This truly helped restore my faith in auto dealers, because after the other place, I was just about done. Thank you Autohaus!

 
Reinaldo O. | 2013-11-26

(In response to Autohaus comments)
I never asked to be put in front of anyone,  I was asking for the level of service that a premium European brand should provide.  By your own admission, you are understaffed to provide the premium level of service that the BMW brand should deliver.

As a minimum, I should have been offered a loaner car until you can work on mine.  But that wasn't even mentioned.

Again thanks to Plaza BMW in Creve Coeur, and specially to my advisor Mark Reid.
In& out in 45 minutes... No appointment, no excuses, no attitude just plain good old customer service!
Thanks to them, Me and my family can travel safe on the thanksgiving week.  They have my business.

 
Chris C. | 2011-02-14

These guys are good.  The two reviews by Amy C. and Amanda Z. might be a bit overzealous, though.  

I had a great experience taking my M6 there to get serviced.  The person handling it was very professional and quick.  Plus they had a loaner there for me to drive away (although not a fully tricked out 5-series like Amy C. mentions - it was a bare bones 3 series sedan).  

Would have given this place 5-stars but I had three issues:

1) I know for a fact I said the "low windshield washer fluid" light had come on, and asked them if they could fix it by adding more fluid.  The man handling my situation said "yes" although they never did it.  

2) I also asked for my tire pressure to be checked (I had gotten a warning the previous week about one tire), and the windshield washer fluid story above makes me think they glossed over this item as well.

3) I was the only person there when my car was ready, and I must have stood outside for ten minutes waiting for the most junior employee to pull my car around.  

Either way, I was still impressed.  No car dealership is going to be perfect, but I am glad I chose a BMW over an Audi - this place has to beat whatever West County Audi has to offer and is much, much closer to me.

 
amy c. | 2010-04-06

Autohaus should be the model for all other service depts!! I've never bought a car here but have brought in an x5 and z4 for warranty service a handful of times over the years and they are ALWAYS tremendously helpful. almost everything is covered under warranty (oil changes, wipers, fluid flush, hydraulic pump for convertible top!) They even gave me warranty service after I was a few thousand miles past warranty.
the loaners are great too - today i got a new (only 5kmiles) fully loaded 5 series. drives great

Plus there are free krispy kremes and sunny d!

best service dept ever!!

 
Amanda Z. | 2008-07-20

Well, I hate to sound like a little princess writing about my BMW dealership, but I can't NOT write about this guys.  They are nothing short of wonderful.  Maybe you really do just get what you pay for when you fork out the cash to drive one of these little German machines, but I swear, I have never had such fantastic service from a dealership.  

I got my certified, used car from Autohaus about 5 years ago.  Even though the car was used, I had an amazing warranty for the first three years.  I never had to pay for anything I had done.  Not to mention, I really didn't need to have much done on the car.  BMW puts their cars through the ringer before giving them that certified status, so really, the car is as good as new.  Not only that, the service was always impeccable, even though I wasn't paying.  It still is even now that my full warranty has run out.

Here's some of the bonuses of using these guys.  Everyone there is SO INCREDIBLY NICE.  They explain everything to you and they never treat you like you are some dumb girl that has no idea what's happening with her car.  They always give you a free rental, even if your car is only in the shop for the day.  If you are there for a short period, the waiting room is stocked with free snacks, soda, juice, water.  There is a ton of reading material, a TV, and the chairs (gasp!) are actually comfortable.  There have been a few times that the work that needed to be done, well, bled my checkbook a bit, and after explaining my predicament (student, poor, etc.) they worked out ways to lesson the blow.  In short, these guys are not your standard mechanics.  They are wonderful.  

If you are in the market for a BMW or a Mini, I highly suggest purchasing through these guys.  If you already have one, I highly suggest having it serviced here.  The dealership and service shop recently moved further south on Hanley Rd. into a gorgeous new building, but the Mini dealership remains in the old Clayton location right off Ladue Rd. on Maryland.  I really just don't have anything negative to say.  If I did it would only be about expense, but you are driving a BMW, I mean, did you expect it to be cheap?