State Line Nissan in Kansas City, MO


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Specialties

We are a full service Nissan Owners First Award winning  New Nissan dealership serving Kansas city Missouri, Kansas, Oklahoma, Iowa, Nebraska, Arkansas areas.  Providing New Nissans, like Atlima, Maxima, Sentra, Versa Note, Rogue, Pathfinder, Titan, Armada, Juke, Leaf, 370z, Frontier, Quest, Cube, Murano, Xterra,  NV1500 cargo van, NV2500 cargo car, NV3500 cargo van, NVP passenger van, NV200 compact cargo van.  Full Line of Nissan Commercial vehicles, car Leasing, Fleet discounts and pricing, Pre-owned Certified Nissans, Used cars also stocking other makes and models.  Express Service maintence oil changes, 30 minutes or less or its FREE. No Appointment needed.   Award winning Nissan service dept. and  Nissan OEM parts.  Nissan Rental cars dept. with daily,weekly, and monthly rates.

History

Established in 1998.

Locally owned and operated

State Line Nissan


Dealer Info:


Phone(s):(816) 942-4007
Address:10401 Madison Ave, Kansas City, MO, 64114
  • Monday: 7:00 am - 8:00 pm
  • Tuesday: 7:00 am - 8:00 pm
  • Wednesday: 7:00 am - 8:00 pm
  • Thursday: 7:00 am - 8:00 pm
  • Friday: 7:00 am - 6:00 pm
  • Saturday: 7:30 am - 4:00 pm
  • Sunday: Closed

Reviews on State Line Nissan

 
Alice H. | 2014-06-28

This review is about the service department... Been coming here for oil change service the last year and they have been quick and always super nice. Never had a problem compared to Olathe location. I have dealt with a different person each time and the person has always provided great customer service. Not sure why the other reviewers had such bad experiences? Although I have not had to bring the car in for anything major.

 
Jim B. | 2013-08-08

Had the recall for the Front Traverse Link Bolts performed at this dealership on 25 May, 2013. I returned the car on 1 August 2013 because the front end was pulling and making loud sounds and the tires were nearly bald less than 2000 miles sense they serviced it. After nearly 2 hours they asked me to come back to the car and review what they found. The first thing they said was that I had hit something with the car indicating a scratch on the side panel of the car as being the cause. Then they said I had hit something because there was a scratch on the rear wheel of the car. How this has anything to do with the front end is beyond me. The service technician told me that I was full of "SH*T and didn't know what I was talking about. I went to the Service Manager (Steve) and told him what was said and he told me that I would have to leave the service facility. I told him I wanted to speak with his supervisor at which time he told me he was going to kick my "AS@ if I said anything to him. What a great way to treat a customer who by the way is also a disabled person who happens to be a retired Air Force Veteran.

The next day I took the car to another service provided who showed me that the repair had not be done properly and as such was the cause for the damages. I filed a complaint with Nissan Corporation and the answer I was provided was they don't take care of complaints with privately owned dealerships and that if I wanted something done I would need to do it myself.

I have owned Nissans since 1991, but as of today I will never own another one. Thanks State Line for making me an dis-loyal customer.

 
Marie F. | 2013-05-28

Just browsing for a new car several months ago and they were pushing pretty hard to put me in a car that didn't even meet my requirements.  But that isn't even the issue.  The problem was when they took my key to give me a trade in estimate (something I wasn't fully on board with from the get go, as I wasn't sure if I would be trading).  
I could see my car from the window and they kept me inside trying to talk me into a car they had on the lot rather than what I wanted.  
So they are out poking around the car ...windows up/down, looking for dents/scratches and then these two just get in it and drive away -- without my permission.  I would have never authorized this.  No one should be driving my car without my consent.
I just sat there until they came back.  One of the guys was supposed to be the manager -- so who do you complain to then?  I don't know, I just left and harbored this grudge.  

I just don't think they value the customer.   That's the impression I got.

Plus, their parking lot is impossible to maneuver.

 
Daisy B. | 2013-01-14

Got there, hours different due to just changing them. Little over a half hour before closing. Would not do oil change. Called, voiced my concern after leaving. Nothing done.

 
Scott B. | 2012-10-16

How can I give these guys any fewer stars? Yelp need to have negative stars for places like this.

To give them the benefit of the doubt, maybe they're just smoking too much ganja in the service department. Maybe they really are that stupid! Surely they wouldn't really just make up a bogus story about how the engine in my car is totally shot and direct me to the showroom floor on purpose!!

Hendrick Nissan diagnosed the problem within a short time and made the repair promptly and courteously with no stories.

 
Tracy W. | 2012-06-30

As usually very pleased with State Line Nissan's Automotive Service.  The main reason, Nina Lobner. Its nice having a woman working there and you can drive in and drive out feeling very comfortable and not feeling like you've been taken advantage of.  She explains it where it makes sense to you.  She's probably the only reason why I bring my Nissan Maxima in for service.  I only wished I could give separate Stars to review.  She gets the 5 starts and the sales department gets 3.5 stars.  I had purchased my car in January 2011, and was at their mercy because my Sentra was on its last leg.  I saw the Maxima (2006) and feel like I got a good deal.  The reason for the 3.5 starts is due to the fact they are telling me that I need a set a tires.  I think they could have put a new set of tires on this car before selling it to me.  My bad.  Also told that I need to get some valve covers and will have to check with Warranty folks to see if its cover. I already know the answer, " everything in the engine is pretty much cover except for that!" I'm not happy with that.  Next time I won't rush but than again, it was a snowstorm on January 19, 2011 and it was a rush to get into another car because my Sentra took its last breath.  Push comes to shove, I will purchase my next car from Blue Springs or Tiffany Springs Nissan and just bring my car into Nina for repair.  That's my story.

 
Jeremy W. | 2011-04-15

Well last review I said the only thing that kept me from 5 stars was the amount of time it took.  Just went in the other day for oil and tire rotation and was out in about 35 minutes which is much improved over the previous visit.  Brian was still very helpful as always and seems to take care of his repeat customers so I can't recommend him enough.

Below is my initial review of the place. They have 2 locations listed on here though so this is only seen on the one listed at State Line and 103rd st.:

I have been going to this dealership for about 2 years since I moved to Kansas City and I must say that I do not mind it compared to other dealers in the past.  

I think Brian Hoffmann, one of the sales advisors for the repair shop has great customer service and probably the most informative of the 3 advisors that they have there.  I went there today for my 08 Altima just for a oil change, tire rotation, reset something on my window since the "one touch" button was not working, and a parking break light that has been coming on for the first 5 minutes of my drive for the past month.  He was very good about explaining everything that was done and how to fix the window if it got reset again on accident.  He seems very informed about the Altima as well as other Nissan's from listening to what he said to other customers.

What he did for another customer on the other hand was probably will keep that customer coming back for a long time.  She had recently had a flat tire and got it replaced at a NTB or another tire shop and they broke the tire sensor that is inside of the tire wall and probably didn't realize what they were even dealing with.  Instead of charging to fix it he said that he would replace it out of goodwill and that it was on him.  A tire sensor usually ranges from $100-$250 that he saved her since she had bought the car there.

In the past he has been very helpful when I thought I needed a transmission flush (around $400) because of something I saw in the manual and informed me that I did not need to do it for another 30,000+ miles when he could have just charged me for it anyway.

It would have got a 5 star from me if it didn't take an hour and 15 minutes when I made an appointment earlier in the week, but if you are looking for great and honest customer service I would definitely recommend going to Brian at State Line Nissan

People thought this was:Useful (1)

 
Lea K. | 2010-09-22

Long story short... We negotiated and when we showed up to pick up the car I felt they wouldn't honor the deal that we made. I felt the car salesman was super rude. We left and will never be back!