Molle Volkswagen in Kansas City, MO


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On this page you can find detailed information about the company Molle Volkswagen in Kansas City, MO.

The following is provided current addresses and telephone numbers of all branches car dealer Molle Volkswagen, and using the card, you can easily locate it visually. Also on the page provides information on dealer Molle Volkswagen in other cities in the Missouri.

Molle Volkswagen


Dealer Info:


Phone(s):(816) 941-2400
Address:808 W 103rd St, Kansas City, MO, 64114
  • Monday: 8:30 am - 7:00 pm
  • Tuesday: 8:30 am - 7:00 pm
  • Wednesday: 8:30 am - 7:00 pm
  • Thursday: 8:30 am - 7:00 pm
  • Friday: 8:30 am - 6:00 pm
  • Saturday: 8:30 am - 6:00 pm
  • Sunday: Closed

Reviews on Molle Volkswagen

 
Susan T. | 2015-03-11

I took my car in here after Firestone service said I had an intake manifold problem. I called ahead and they said I could bring it right in. The waiting room was beautiful with a Keurig machine for coffee or tea while I waited.

They understood the intake manifold problem but since this was in the afternoon, but  they needed to keep it overnight. I was given a shuttle ride home and told they'd call the next day when it would be ready and I could call the shuttle for a pick up.

They did have the work done before the end of the day, but I had a friend drop me off, not needing the shuttle. Not only was the issue fixed under warranty/no charge, but they cleaned my car inside and out. I was stunned at how sparkling clean my wheels and tires were and that every crumb in my car was gone with fluffy carpet and spotless floor mats. I had one service tech adjust the clock for me and he patiently answered my annoying questions about the bluetooth.

I grabbed one more cup of Keurig tea and I was off again within a total of 24 hours. They definitely went above and beyod my expectations.

 
susan m. | 2014-12-02

Since they updated the service center life is so much better. I actually have had nothing but good service, nor has anyone been rude. I was reading the other reviews and was quite surprised because I have had nothing but a good experience.

 
Aaron S. | 2014-04-15

I took my Jetta in for an oil change, they charged me over 80 dollars, they didn't even change the oil. They wouldn't wash it and they didn't vacuumed the carpet. Also they didn't use one of those things on the seat and they got grease everywhere.

 
Matt B. | 2014-01-30

Very pleased with my TDI Jetta purchase.  I recommend you look up Ronie or Dallas in sales when you stop in, both of whom treated me well and know their stuff.

 
Debbie S. | 2013-09-25

I went in for a repair because I smelled gas when the car was shut off, but no leaking. I don't do rodeo stunts, hill hopping, or anything else crazy with the car except drive it in Kansas City traffic as they began to infer later. Nathan Parker is the Service Rep I dealt with. Nathan Parker was crude, rude, disrespectful and right down nasty at every turn. They did a code check and it came up with P0456 and a smoke test, and the only area of trouble they could see was the leaking around the O ring. (His faked notes said O ring, collar, and fuel pump, and that's just one bogus part of this whole nightmare.) O ring would need to be ordered and it would run about $340 but he said he could do better than that and eventually quoted $295 with a coupon. So why would you order just the O ring if the collar and fuel pump really needed to be ordered, too, unless he's lying about the details on the invoice? Nothing was said about any other part having a problem. He estimated that the car would be ready around 2pm on Tuesday, and I told him I could wait a little while and be late for work since I would be getting my car back that day and not have to wait any longer. He told me he would give me the loaner, all I would need to do is sign a paper and be on my way and see them Tuesday. He then didn't come back for a whole other hour. I finally went to the service area. He said he had been busy helping other customers more important than me! Really?! On Tuesday, I called him at 2 pm since he had not called me by that time. His first nasty remark was, "Shouldn't you be at work right now?" It was not said nicely and out of genuine concern, it was said like someone berating their child for not going to sleep on time. I was still nice and said I was willing to wait if the car would be ready soon. He said the car was fighting them getting the collar off because it had seized and that they would try soaking it in lubricants. So therefore, go to work and I would see them Wednesday since I work a late shift. At no time did they say the collar was cracked, the fuel pump was bad, or that the fuel tank was deformed. At no time did I authorize them to "crack the collar" or damage or remove anything else on the car that I would now have to pay for. He called me back on Tuesday evening while I was at work, leaving a voice mail to say that they had to crack the collar to get it off and therefore get a new part and it wouldn't be in on Wednesday but on Thursday. He said in a very nasty tone of voice, "And you can forget about getting your car on Wednesday, too." I could even hear the sneer in his voice over the phone. It reminded me of the Wicked Witch of the West's line, "And your little dog, too!" I then called him from work when I had a break. He said he would have to order a new collar and that I would arrive on Thursday. I told him I would pick the car up on Friday early when they open, then. The price was still confirmed at $295. He then called me at home on Thursday around 2:30 pm to say they weren't able to get the collar on due to the fuel pump being broken and the fuel tank being warped and deformed and it would cost me $2350. I went through the roof! I asked if they didn't see that already when the collar was snapped on Tuesday. He said no. Really? How can you NOT see it? His story on Thursday was now completely different than the chronology. He said he had to order two collars because he thought the one he ordered on Tuesday was wrong. When did THAT happen? Good question!! That's when I went with my son to pick up the car, refusing to have them touch it again. It was towed and repaired elsewhere at no where near the price they quoted. And guess what, the gas tank was NOT deformed! The other place did see where the mechanics had torn up the car to repair it. There was no way simple wear and tear could have done it. The entire Molle complex needs to be out of business, and I hope very soon.

 
Philippe M. | 2013-02-10

Had a great experience with Molle VW.  From Canada I was finishing up on a cross American tour when I  pulled in with my V10 Touareg and 18 foot kayak with a CEL on my dashboard.  Nathan the service technician who was very proffessional and knowleageble about the car took the time to explain the options!   They also stored my kayak inside one of their buildings, then diagnosed car according to spec.  They provided me with a shuttle service to the hotel.  Turned out I all needed was a fuel filter!  Car is now running better than it ever has.  I was on my way a very satisfied customer.  I would recommend this dealership to anyone.

 
Kc B. | 2012-11-05

STAY AWAY! If you care at all about your VW or Audi, please do NOT go to Molle!  I had seen the many negative reviews online about these people, but had no idea just how bad they really are.  I was naive enough to believe that their service department is in business to repair vehicles and provide honest friendly service.  Nope, not Molle.  The people are incompetent, their service is the WORST, most of the service writers are rude and unfriendly -- and for the coup de grace, they actually DAMAGED our car!  Whether intentionally (i.e., trying to generate a big fat service repair claim) or through ignorance (i.e., we actually do not know how to drive your car), these people burned out the clutch in our car.  After they'd had our car for an extended period (and they never fixed the original problem, but that's another story), I picked it up and noticed a terrible burning smell right away as soon as we arrived at home.  I have been driving vehicles with manual transmissions for 40 years, have never had to replace a clutch, yet the people at Molle managed to burn out our clutch.  No joke.  We immediately took it to another VW dealer (a reputable dealer, unlike Molle), who said that our clutch had been burned out, and it had to be replaced.  Please: Go to another dealer, go to another repair shop...just do NOT go to Molle.  Friends, you have been warned.

 
Lauren C. | 2012-10-01

The people on the phone are not the nicest.  I took my beetle in to get diagnosed and they told me one hour and it took three.  The service guy I was in direct contact with was very patient and explained everything to me.  They had the part I was needing but again told me it would be done at 11 and it wasn't done until 3.  The labor was a bit pricey, but I feel all dealerships are.  It was overall an OK experience.  One thing I did appreciate is they did not try to up sale things.  They got directly to the point.

 
Eric U. | 2012-09-22

Molle VW sales staff was excellent to me.  It's a shame that it's all down hill from there though...the service dept. is horrible.  This past week I had a CEL pop up and being an enthusiast I was able to use software to diagnose it as a fuel pressure issue so going in I knew that it was either a sensor or the high pressure fuel pump.  I sent the SA the scan of my fault code so they knew what was wrong.  They said no problem, it's probably a really simple fix.  I brought my GTI in and waited about 2.5 hours for the SA meathead to come out and lie to my face that they could not communicate with my ECU due to my APR tune.  They "could not go any further" he said until I flashed back to stock tune.  I knew this was a complete lie as I am able to communicate with my ECU with my laptop!!!  They wouldn't budge and said they would absolutely not repair my car under warranty...  Keep in mind that VW has a huge following in the tuner/enthusiast community and for many years they have embraced this culture.  APR tuning works directly with VW racing and is respected around the world.  Some VW dealers even offer APR tuning on site!  Molle chose to treat me like a second class citizen and like a moron (I knew the SA was lying as the lies left his mouth).  I found a much more understanding and helpful dealership just a few min. to the west in Olathe KS who confirmed that Molle was lying to me.  They had no problem at all communicating with my ECU and repairing my car under warranty after they simply contacted VW of America.  VW enthusiasts AVOID MOLLE LIKE THE PLAGUE.  It's really a shame since the sales dept. is top notch.  I would also love to buy an Audi in the next two years but this experience has ended that plan unless KC happens to get a new Audi dealer.  I wouldn't buy an air freshener from Molle!

 
Dena C. | 2012-01-24

If I could give this place a negative 5 stars, I would. It irks me to have to give them even 1 star.
The service department is rude. They are dishonest. Take your car there - you won't get it back for less than $800, standard. I took it in for an oil change - they punctured the oil pan and accused me of doing it. I had to pay $800. If you have a VW New Beetle, look underneath. There is a very heavy metal "skid" plate to protect the oil pan. It takes three or four different kind of wrenches to take the skid plate off. I am a 5'6" woman and I did nothing to my oil pan.
They were rude, crude - one of the service techs actually came into the waiting area to hit on me and ask me for my phone number!
Liars, jerks, and subpar service. Can't even do a decent oil change.
AVOID LIKE THE PLAGUE!
I had a much better experience at Bud Brown. Ask for Jake Watson and see my Yelp review for Bud Brown Volkswagen in Olathe, KS.

 
kristin k. | 2011-10-10

TERRIBLE - THIEFS!! Even before my last experience when they STOLE an item out of my car, I have been shocked at how rude and trashy the service department is. When you walk in, they ignore you and act like you're bothering them.
When I recently brought my car in to get my tire changed ($200), the service techs stole a $250 item that I store under the front seat of my car and never take it out of the car. On my way home, I realized that they had vacuumed my floorboards and that the item was gone. I called the service department, thinking that they may have thought it was a tool and grabbed it. Every single person denied taking it, acted like I was crazy, and basically told me to shove it. Besides me, no one besides them had access to it and I never move it or remove it from the car.

Beware of this place. It's well worth the drive to go to Olathe or KC North instead of this terrible, slimy place with dishonest, overcharging jerks. If you do go to Molle, make sure you're ready to pay a pretty penny and lock up anything you have in your car worth more than a pack of gum!

 
Tim M. | 2011-09-07

The guys in the service dept are great.