Audi Minneapolis in Minneapolis, MN


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Specialties

Sales with financing and leasing of new  Audi/Porsche Automobiles.  Sales of Certified Pre-Owned (CPO) Audi/Porsche.  A wide range of pre-owned cars, trucks, SUV's, vans. wagons and convertibles.  Audi/Porsche Parts, Accessories, Service Repair, Express Service, Maintenance, Detail, Tires, Wheels, Performance, Tuning, Parts Boutique.

History

Established in 1969.

Carousel Automobiles was established in 1969, making it one of the original Porsche-Audi dealerships in the country. By 1973, we outgrew our original Hopkins location, moving the dealership to Golden Valley. In 1984, Porsche established its own distribution system, creating a franchise separate from Audi. In May of 2002, Carousel Automobiles built two new dealerships to move the Porsche and Audi franchises into separate locations. The dealerships still address in Golden Valley but are now known as Carousel Porsche and Carousel Audi.

Audi Minneapolis


Dealer Info:


Phone(s):(763) 744-9393
Address:9393 Wayzata Blvd, Minneapolis, MN, 55426
  • Monday: 7:00 am - 8:00 pm
  • Tuesday: 7:00 am - 8:00 pm
  • Wednesday: 7:00 am - 8:00 pm
  • Thursday: 7:00 am - 8:00 pm
  • Friday: 7:00 am - 6:00 pm
  • Saturday: 8:00 am - 4:00 pm
  • Sunday: Closed

Reviews on Audi Minneapolis

 
Kelsey R. | 2015-01-21

I created a yelp account just to write this review. I went in for service today because my headlight was out. I bought a used a4 two months ago and was upset something was already wrong. However the service was amazing! They fixed my headlight for free, filled up my oil and all other fuels and washed, vacuumed out my car. All for free, which the repair was not under the certified warranty, and in under 30 minutes. Very very impressed. Continue to win my business even after I purchased a car.

 
Richard K. | 2014-10-06

I have been to Carousel Audi a number of times for both service and parts and it is rare that I receive good customer service.  With the exception of a single parts department worker (which is the reason I'm giving this two stars instead of a solid one) the customer service is pretty much non-existent.  I've purchased parts for a CV axle replacement there and when I asked the service department what the torque specs for the parts I PURCHASED THERE I was told "we don't give that out".  I've called to ask about other parts and was told "we don't give out part numbers".  One would think that having a retail parts counter is to cater to the do-it-yourself mechanics that want to try and save a few dollars by doing the very expensive and regularly needed maintenance on these cars.  At Carousel Audi though you are treated like a pariah, a thorn in their side for even thinking of working on your car yourself.  It doesn't matter if you are spending hundreds of dollars on parts, they have no time for you or your questions.  I do love driving Audis as they are cool, high performance, but anyone that has owned one knows they require a LOT of maintenance and their low resale value is clear evidence of that.  But if you are considering doing some things yourself and buying the parts from Carousel Audi, be prepared for arrogance, condescension and just all around rude attitudes unless you are lucky enough to get the single helpful, professional parts person they have.

 
Stephanie K. | 2014-07-26

We bought a pre-owned vehicle here today and had a pretty flawless experience. David Falkman was our salesman and was fantastic, very personable, not pushy, really awesome! We also had Trisha from finance helping us and she was great as well. The dealership was nice and we especially appreciated the small kids room that occupied our 3 year old for the majority of our sale. We would go back in a heartbeat!

 
Tou V. | 2014-04-15

I recently went here to look at a pre-owned 2012 Nissan Maxima they had for sale. The salesman that I worked with knew absolutely nothing about the car. Granted that they're an Audi Dealership, but the guy, I was told, was in charge of the pre-owned sales section and so I was directed to him. I asked him a few questions about the car, the guy just had no idea. He just said "ya know, we just have to mess around with the car and we'll find out what it has...". I asked if the car has the tech/navi/sport/limited package and was just given a "i dunno" response.

I took the car for a test drive, the salesman was in the passenger seat mostly just making small talk with me and not describing anything about the car. I ask about 4 or 5 questions about the car and after I received bogus no clue responses from the guy, I just gave up and decided to engage in the small talk back with the guy, just to be polite. Later I just went home and researched all the information on the internet to learn more about what the car had to offer, differences between packages the car comes with, etc. I did all the work in researching while the salesman did nothing to further my knowledge what-so-ever.

I was really interested in the car so I asked if it was okay for me to take the vehicle to my own personal mechanic to look over. Salesman agrees and a few days later I take the car to my mechanic. Keep in mind, the CarFax report showed the car in perfect condition, no accidents or body work reported. My mechanic finds the front bumper was replaced and there was a small problem with the front right tire suspension (an easy $300 to $400 fix) and the car would still be driveable even without fixing the suspension, but of course that's not recommended if you want the best out of your car.

After, I go back and sit with the salesman to talk about the price of the vehicle and my mechanic's findings. I tell him about the front bumper being replaced and a few cosmetic blemishes I saw. I asked to lower the price of the vehicle by $400 to make up for the fix of the front right wheel suspension which I was denied. I give the salesman credit, he went and asked his floor manager, but still was denied.

I didn't like the demeanor of the salesman. He kept pushing me to buy the car on the spot. He showed zero interest in what I was looking for in a car. He didn't bother to ask if I was interested in any other cars they had in their lot. He just kept telling me that the car "was a hot sale" and "it won't be here for long" and "others were inquiring about the car".

This guy was just powering through to make the sale on a vehicle he knew absolutely zero about.

Just a terrible experience at Audi Minneapolis. I had to be my own salesman and tell myself about the car by researching it on the internet AFTER i visited the dealership. I was constantly told the car would be gone if I didn't buy the car as quickly as I could. The sales people not negotiating on the price of the car even after my mechanic's findings. I guess if it doesn't show on the CarFax report, to Audi Minneapolis, it's a crisp clean car. But if you take it to your local mechanic and find something replaced/repaired on the car, then you still have no bargaining power and they'll find someone else to buy the car since the CarFax is clean. smh.

 
Matt M. | 2013-08-20

I'm the owner of a 2011 Audi S4. I took a road trip from San Diego to visit my family in Edina. In San Diego, I'm accustomed to rock-star service, from start to finish. I've had a wonderful experience at San Diego Audi from the GM, the host, the service department, and the sales staff, every time, without fail.

Carousel Audi, however, was a disaster. Although their service department had professional and kind etiquette behind the desk, the problems started thereafter.

For one, my tires were under-inflated at 37PSI instead of 41PSI, so I had to find a random truck stop in Iowa just to get them pressurized correctly. That's a big no-no on a performance car and should have been recognized during the service.

But the worst part was the woman behind the counter at the sales floor. Never have I experienced such an unwelcome feeling. She pretended to take calls from other customers, ignored me, and made me feel like I shouldn't have been there.

So for you Minnesotans, go there for service, but you may want to consider buying somewhere else.

 
B H. | 2012-07-07

Thank you Al.  I can't describe how shocked I was by how amazing the experience was when I brought my Q5 in after hearing mysterious rattling on a cross country trip.   I came in unannounced, and Al was able to diagnose and correct the problem. In under an hour.  And they washed my car.  And there were granola bars and coffee.  Again, I was a walk in on a cross country trip.  This could have been a disaster and instead I was on my way in 45 minutes.  Grade: A+++