Zeigler of Kalamazoo in Kalamazoo, MI


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Specialties

A 3 dealership campus offering World Class Honda, Lincoln, BMW, Mitsubishi, Chrysler, Dodge and Ram sales and service facilities. We stock 1500 New and Zeigler Certified vehicles available daily!

History

Established in 1973.

The Zeigler Auto Group was founded in Lowell, Michigan by Harold Zeigler in 1975. The Harold Zeigler Auto Group owns and operates ten retail automotive dealerships, three finance companies, a leasing firm, insurance firms and a real estate portfolio located throughout Southwest Michigan, Northern Indiana, and Illinois. New car franchises include Ford, Lincoln, Honda, Chrysler, Dodge, Jeep, Ram, Fiat, Chevrolet, Mitsubishi, and BMW. The Harold Zeigler Auto Group also owns and operates three JD Byrider franchises which offer used vehicle sales, service and financing programs. The Harold Zeigler Auto Group employs over 600 people and sells over 15,000 cars a year.
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Zeigler of Kalamazoo


Dealer Info:


Phone(s):(269) 375-4500
Address:4201 Stadium Dr, Kalamazoo, MI, 49008
  • Monday: 7:00 am - 8:00 pm
  • Tuesday: 7:00 am - 8:00 pm
  • Wednesday: 7:00 am - 8:00 pm
  • Thursday: 7:00 am - 8:00 pm
  • Friday: 7:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Zeigler of Kalamazoo

 
Lauren G. | 2015-04-11

horrible! sneaky! worst plaec ever! do not shop there!

 
Alicia S. | 2014-12-06

Most impressed with the quick and friendly service. Free coffee, comfy waiting room, and that new tire smell are bonuses!

 
Swed S. | 2014-07-28

They have a small selection of entry level BMW's. Their BMW service department is difficult to get a hold of. I went in to look at an M5 on the showroom floor. The sales manager gave me the head to toe look over and blew me off as a young chump who could never afford an expensive car. He refused to even start it up for me. I took my business elsewhere that took me seriously.

 
Chris B. | 2014-06-01

Dishonest.

I took my car with 30,000 miles on it for a routine check up and the service representative informed me that I needed to replace my front breaks "immediately". Zeigler was going to charge me $300 for this.

Since my car was relatively new, I was suspicious and advised him I wanted to see for myself before committing to changing them out. I also planned to purchase the brakes and rotors from the store and replace them myself since it would only cost $125. Upon looking at the brakes with my own eyes, I saw that they were relatively new, with probably 10-20,000 miles of life left in them. The rotors were also fine.

Had I not caught the representative trying to dupe me into a quick sale, I would have been out $300 for brakes/rotors I didn't even need to replace.

Now, I get that Zeigler is in the business of making money. All businesses are. But making a quick buck by trying to trick their customers isn't the way to go about it. While I spent roughly $40 on the check up, Zeigler can be assured that I will never be walking through their doors again. Check ups, major repairs, purchasing a new car, anything.

I hope it was worth it, Mr. Dishonest Zeigler Honda Service Representative.

 
Sassy S. | 2013-11-08

Eh. Meh.

I guess I expected the customer service to be tcomparable to my former Honda dealership in Gilbert, Arizona.

It wasn't.

I went in for the Express Service. My old Honda dealership: Someone came out and greeted each customer, got the customer's name, offered a card, asked what she/he could do for the car, entered each service on a tablet, customer got an estimate for all the maintenance. If you liked that particular serviceman/woman, you could contact him/her directly in the future. It was an excellent way to establish and maintain relationships.

Honda Zeigler: I drop my car off, walk inside, and say what I need done to my car. The man working at the front never asks my name (or even appears to care), never gives me an estimate of all the costs . . . I finally ask him if I needed to do anything else, and he replied by saying all he needed was my keys.

Later, some poor technician wanders around the waiting room asking who owns a red Honda  Civic. He didn't know it was me because no one ever asked my name.

I get my invoice and go to check out, and the total was a surprise. The person working at the window didn't offer to break down my bill; I had to ask, and the total didn't sound right, even though I asked her if she applied my coupons (turns out, they didn't). She was not friendly, nor was she accommodating. I looked for a way to submit customer feedback on Zeigler's website, but I couldn't find it.

Some plus sides: I have to get my oil changed only once a year (I don't drive much). And, a very friendly man gave me an oil change coupon for next time. :)

Get your customer service together, Zeigler. Take a page from SanTan Honda.

 
Cullen S. | 2012-07-24

The new Zeigler Honda service area is pristine and comfortable. Making an appointment was easy. The car was done early and at the price discussed initially. The waiting room has iPads available with netflix. Solid recommendation.