AutoNation Chevrolet Laurel in Laurel, MD

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On this page you can find detailed information about the company AutoNation Chevrolet Laurel in Laurel, MD.

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AutoNation Chevrolet Laurel

Dealer Info:

Phone(s):(301) 725-2700
Address:500 Washington Boulevard, Laurel, MD, 20707
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: Closed
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: Closed

Reviews on AutoNation Chevrolet Laurel

Jai P. | 2014-08-10

Chris O. was my salesperson.  He seemed eager to help me purchase a vehicle.  Long story short, he was okay.  There were times when I felt as if I could do his job better than him.  It wasn't a one day ordeal which I think caused a bit frustration.  When we finally struck a deal, he said that I "robbed" his dealership.  Yeah, that's a nice way to say thanks.  There was paperwork I needed to bring in that wasn't clarified to me as to why it was necessary.  He would call my phone and leave me voicemails telling me that I'm "killing him" and so on and so forth (I couldn't decide on a car so I gave it a couple of days).  I missed my initial service appointment and Chris said he'd reschedule it for me.  Haven't heard from him since.  One of the finance managers that I was dealing with was probably the reason I came back - he seemed to be knowledgable and know what he was doing/talking about.  
The dealership itself is nice.  There's a service center right across the street.  It's clean and there's a section for customers/kids to wait in.
Would I visit again?  If I was paying cash and this dealership was the only location that had the vehicle I wanted.

Tina H. | 2014-04-29

I had to get the ignition switch replaced.   I thought since it was my first time there I'd get the royal treatment.  I made an appointment and was there over an hour just to drop my car off and get a rental car.  I would not recommend going there.  I think AutoNation of Laurel needs to read yelp and try to figure out how to revamp their customer service responses.  It usually starts at the top.  It looks like this has been going on for a long time if you see the dates of the yelp responses.

Courtney K. | 2014-04-28

Very displeased with service at this place. We are out of towners and needed to get back home asap. They said they would not be able to get to us that same day which is understandable since we did not have an appt but we told them the urgency of the situation and they said they could see what they could do. We appreciate that but we did not like the lack of communication. They could not give us any times or whether or not they would even be able to get to it that day. We asked the manager if it would mess anything up further if we were to just drive it home. He really had no real answer and was more than happy to give us our keys back without even checking the vehicle out. We got the keys back and went to sports Chevrolet where there is much better customer service.

Fran R. | 2012-10-14

Since they're in the neighborhood, Fox was the first place I checked out when looking to lease a new car, and I was very disappointed. I clearly told them at the beginning what I could pay (around $200/month), and that I hoped to pay for the down payment with my old car; after filling out lots of paperwork beforehand, we test-drove the 2013 Sonic hatchback. Got back, did more paperwork, and was told the monthly payments would be $275/month and that they'd only give me $1,000 for my car (or about half the Blue Book trade-in value). I ended up sitting at the salesman's desk for many, many minutes alone, waiting as they crunched numbers to give me slightly lower offers; they eventually gave me a final monthly payment of $230, and said if I couldn't pay less than that I should "consider a pre-owned vehicle."

I ended up going to a Ford dealership across town (Academy), who gave me substantially more for my old car ($1500) and leased me a very similar hatchback (the 2013 Ford Fiesta, only $800 less expensive than the Sonic in MSRP) for $211/month. Overall, I get a strong impression that Fox tried to take advantage of my car naïveté, and I'm sure I'm not the only one.

Scott M. | 2012-04-24

People still buy Chevy. I dropped off my friend who's car was kept stalling while driving, they told him he needed new struts.  Really, that makes the car run?  I wish I could give zero stars

Olivia J. | 2007-04-03

These guys do not want to sell cars. I went in Friday to look at the Tahoe, which is a car I really want. After driving a old one the salesman was telling me about some features on the new and suggested I test drive it as well. I was starting to think it was a bit too big for me and wanted to test drive the trailblazer to see if I liked it better. The salesman said the Manger needed me to fill out a credit app before I could drive a 3rd car. This struck me as odd, but went with it because I have great credit. I walk over to his desk after a few moments and ask if their is something wrong with my credit he said "No I'm not going to run your credit until you buy a car. So I was like ok, can I test drive the Trainblazer now, and he said "No, You can't test drive another car until you find one you want to buy". Uh, HELLO, How do I know I which one I want unless I test drive it!" I walked out. If I decide on a Chevrolet I WILL NOT buy from this dealership.