Toyota of Louisville in Louisville, KY


Share |

Specialties

At Toyota of Louisville, we take pride in being a locally-owned, trusted member of the Louisville community. For many years, Louisville, Elizabethtown, and Lexington neighbors have come to us for a trustworthy and attentive car buying event. To see why hundreds buy their cars from us every year, stop by our dealership or experience our new Toyota car inventory digitally:

Toyota of Louisville


Dealer Info:


Phone(s):(502) 935-1433
Address:6514 Dixie Hwy, Louisville, KY, 40258
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 1:00 pm - 5:00 pm

Reviews on Toyota of Louisville

 
Visa P. | 2014-09-03

I went there because I got a letter in the mail that said my 2003 Sequoia was a model affected by rust and I needed to schedule  an appointment  to get it repainted.  After getting it inspected the guy emails me a ridiculous list of things wrong with the vehicle and the estimate was about $1650 to repair everything.  Keep in mind that I came up there for the free rust free painting for the bottom of the truck. I pick up the truck after refusing their ridiculous estimate.. As I drive off the lot I notice a check engine light which has never showed before and take it to my trusted mechanic and he says someone shorted the wires and messed with the oxygen sensor.  I know they did something to my vehicle and never will I ever go back to that place again.

 
Ann R. | 2010-09-19

It is a sad day when a 30 year old woman with a professional degree can't get a fair deal on a car and has to bring two old men with her to make things right (and even then, things still aren't right).

Sam Swope Toyota of Louisville is operated by people who either don't know what they are doing or are sheisters--pleading ignorance when you catch them in their incompetence (or lies, or whatever the case truly is).  

I wanted to buy a used Corolla.  I found a used Corolla.  I was told that there was 0% financing on used Corollas with a 60 month loan.  I said, I will take that Corolla.  I was in a hurry because I just moved back to Louisville and I needed a car to get around.  I signed papers with the salesman.  When I got into the financing office, I was told that the 0% financing deal hadn't been available since April---WHA what WHAT?  It was August 1!  They could get me 4% on my loan.  That was not what I wanted, but I needed the car, so I made the decision that even though I was obviously being a victim of the old bait and switch, it was worth the extra money because it would save me the hassle of negotiating, finding another car etc.  So, I took it.

The next day, my dad and his neighbor down the street found out what had happened.  They were incensed and insisted on driving over to the dealership and raising 7 kinds of hell.  The neighbor has been a valuable customer of the dealership for many years, and apparently has some sway.  Needless to say, the dealership was willing to negotiate a better deal.  I still wasn't happy, but I swapped out the used for a new car, and ended up with better financing and just paying a little more for the car.

When I bought the car, I was assured that they would send the title and the sales tax and purchase information to Ohio, where I actually live.  Later, during a followup call, I asked whether my information had been sent to the Ohio BMV.  I was assured that it had.  Fast forward two months: My temporary tags are about to expire.  I called the dealership Wednesday to see if what the status was.  Turns out they never even sent the paperwork!  It was still sitting in the office (or at least some very official version of it was sitting in the office.)  I could have taken care of this myself two months ago!  Now I have to hustle over to the BMV, and pay a late fee (since the application for title was notarized more than 30 days ago).  

The car dealership doesn't know what financing offers are available and they don't know where to send title information.  These seem like two very basic and important jobs of car dealerships.

I am used to fighting my own battles in this world, but since TOL obviously doesn't care what I think--I am sending my dad and his neighbor over again tomorrow (while I am sitting at the BMV).  What do you think about my chances to recoup those late fees?  

I will never buy another car from TOL or from any Sam Swope dealership.  If this is the way that they treated me, why would they treat you differently?