Swope Sam Auto Group Llc in Louisville, KY

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On this page you can find detailed information about the company Swope Sam Auto Group Llc in Louisville, KY.

The following is provided current addresses and telephone numbers of all branches car dealer Swope Sam Auto Group Llc, and using the card, you can easily locate it visually. Also on the page provides information on dealer Swope Sam Auto Group Llc in other cities in the Kentucky.

Dealer Info:

Phone(s):(502) 493-3350
Address:4120 Bardstown Rd, Louisville, KY, 40218

Dealer Info:

Phone(s):(502) 499-3757
Address:11 Swope Autocenter Dr, Louisville, KY, 40299

Reviews on Swope Sam Auto Group Llc

Ryan G. | 2014-09-03

Terrible customer service. You hear of car salesman being the sleeve of the world and these guys fit right in.
I'm happy to say that I stood true to my asking price and we came to an agreement but as I went to trade in my car before the loan check was issued we spotted a scratch on the car that was done recently. The manager first refused to fix it and was down right rude. Luckily the salesman was just so money hungry that we could make a deal.
I wouldn't refer a soul to this place I have been to many car dealerships and this one ranks right up at the top as the worst with the best of them.

Jamie S. | 2013-06-19

This review is for oxmoor Mazda. DO NOT GO HERE! They offered me a guaranteed amount for a trade (after spending 15 min explaining every detail of the car over the phone) and $1000 toward a new car "if I came in that day". So I went in and asked for Katie who was super sweet, but seemed very out of place. They did the appraisal on my car as I test drove the 2014 cx5. I fell IN LOVE. They offered me $2000 less than they "guaranteed" over the phone and the manager Avery came out and rudely took over Katie's position to tell me "you can forget about the $1000 toward a new car because we don't have that to give you". Then he belittled her by telling me the offer he was making me wouldn't allow her to even get paid. He had a bad attitude. I told him I wouldn't accept his offer even if it was less than what I expected to pay because they lied to get me in the door. I drove to Neil Huffman Mazda and got an awesome deal from Tracie instead. Had they been honest they would've had a $33,000 car sold.

Jeremy A. | 2012-07-16

My wife and I went here a couple weeks ago to purchase a car we saw online.

When we arrived they were prompt to get us in the vehicle, didn't even bother with copying our driver's licenses.  On the test drive, the dealer knew absolutely nothing about the vehicle besides what was on the window sticker and in general didn't really seem to care what we thought of this car.

We got back to the dealership and started looking over everything since we were still considering the purchase.   The car had been in an accident and there was still visible damage on the fender, bent metal and chipped paint.   Also dirty seats and a few other spots that hurt the value of the car.

When we sat down the dealer started filling out all of the paperwork without even discussing the price, he assumed we wanted to pay sticker and any attempts to bring up what price we wanted were dismissed until he had wasted 20 minutes going through all this paperwork.

The car was priced accurately for one in pristine condition and with 10k less miles and two years younger than this one.  Finally we were able to make our offer, this is where the ridiculous act started, "okay, let me check with my manager, but first I have to know you'll purchase today, like write a check and sign it today"  the counter offer came back with the original price and an offer to detail the vehicle.  So we got up to leave, he then begs us to let the manager talk to us.   Thinking this is part of the deal I agree.   So this guy walks over, ignores me and starts talking to my wife in the most patronizingly way possible  "Sweetie, we can't put you in that car for that ridiculous amount, we could sell one of these brand new for 30k."(This was a lie, I can spec a top of the line model brand new from Mazda for 24k) and then proceeds to offer to put us in a completely different car for that amount.

Daniel K. | 2012-04-02

We bought our car here about 3 years ago and have been very helpful. Will buy from here again. Our salesman moved out of state or we would have listed him as well.

Stephen K. | 2011-10-05

As the other reviewers have stated, these people are liars of the biggest order, and incompetent.

They advertised a 2011 BMW 750i for $68,000 with a little over 3,000 miles.  I called from PA to inquire and was told the car was in pristine condition and therefore they would not negotiate on the price.  After thinking about it, I wrote to the salesman, Jeffrey Bricker, and told him I was interested but I wanted to avoid any surprises when the car arrived in Philadelphia, and would he please confirm in writing that the car was flawless both inside and out.

The word "flawless" is a little hard to misinterpret, don't you think?  It means perfect.  Without flaw.  Inside and out.  Jeff wrote back that indeed the car had no issues and told me they would also have the car detailed before sending it to me.

When you buy a $68,000 car without looking at it in person, you have to trust the dealer.  The alternative is to take an entire day to fly down, inspect the car, and fly back.  I figured I could trust these guys to give me an honest report on a car that I was going to see in a few days.  I mean, what kind of scumbag would tell you direct lies that you would obviously be seeing as soon as the car rolled off the truck?  Oh, that would be Jeffrey Bricker and the other scumbag, the General Manager at Sam Swope BMW.

First of all, the car had almost 6,000 miles on it, not the 3k+ miles advertised.  There is an actual cut in the leather on the center console.  How does that even happen?  More ruined leather on the back seat center armrest where someone stuffed hard plastic and then closed the armrest on it.  That must have been in there for a while, because it came out when I opened the armrest for the first time (guess the detailer missed that).  Even the transport people had noted scratches all over the front and back of the car because they didn't want to be held responsible -- and Bricker had signed that form!  Meaning he agreed there were scratches.  And these weren't just scratches.   In the front, it looked like someone drove under the back end of a semi, because the metal was so creased.  There were numerous other problem areas -- nine in all -- that my "flawless" 750 came with.

After I calmed down, I wrote to Bricker and sent photos of each of the problems, asking that they pay for these issues to be corrected by the local BMW dealer.  Bricker wrote back, saying any used car was going to have problems and this should be expected.  "Expected."  Well, when you tell me a car is flawless, no, I don't EXPECT it to have ripped leather, and scratches and indentations all over it.  They offered me $150 to have everything fixed.  Have any of you ever tried to have ANYTHING done on a BMW for $150?  You couldn't get a good detail job for that...which brings me back to the detail job they promised me.  Were the pair of dirty socks I found on the floor in the back somehow overlooked by the detailer?  Were the long strands of women's hair throughout the car part not visible during the detail job?  How about that hard plastic that ruined the leather on the back armrest?  And I guess the black fingerprints on the roof cloth were....yes, something I should have EXPECTED since I was buying a used car.

Look, do yourself a favor and don't even get involved with these liars and incompetents.  I spoke to my attorney and she told me the laws about these kinds of things are vague.  We could have pursued it, but the possibility was in the end we would not have been satisfied with the outcome.  I have too much going on in my life to devote more time to these losers.  I just hope enough people read this review and cost them a lot more than $150 through lost business.