Sam Swope Infiniti in Louisville, KY


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Specialties

Sam Swope Infiniti of Louisville, KY, carries an extensive selection of new Infiniti vehicles including the Infiniti G35, FX35, M37, G37, QX56 FX50.  We also offer a large inventory of pre-owned cars at our dealership.  Stop in today and let our professional staff help you choose the perfect new or pre-owned Infiniti model.

Sam Swope Infiniti


Dealer Info:


Phone(s):(502) 499-5070
Address:8 Swope Autocenter Drive, Louisville, KY, 40202
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Sam Swope Infiniti

 
Matthew T. | 2009-03-09

This review is in regards to a recent experience with the service department at Sam Swope Infiniti. I took the car while in town because I wasn't getting answers regarding a noise when I was making right turns. Upon arrival I was helped by Jessica. She seemed to be unfriendly and like she was doing me a favor talking to me. I made mention of the noise I was getting with right turns and asked if she had heard of the complaint. My DC area dealer had many cases of the same thing and multiple cars in at the same time. There was recent mention of a fix and I wanted to see if the dealership could help me. They put it up on the rack and informed me that it would require a $400 brake job. The brakes were replaced when I purchased the car used but not with Infiniti pads. The brakes were fine but I was told the rubbing was coming from there. I doubt they even drove the car to duplicate the sound and insisted it was this that was wrong. Even if they were right the attitude and service level I received would make a Hyundai owner mad. My car is under factory warranty and I have a factory extended warranty as well. I was charged just over $36 for them to tell me it was something without properly listening to my complaint or reviewing the full case. When I was in an area away from an Infiniti dealer I would take the car to a Nissan dealership. I would avoid these guys at all costs.