Oxmoor Hyundai in Louisville, KY

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Automotive sales and service

Oxmoor Hyundai

Dealer Info:

Phone(s):(888) 347-5517
Address:8107 Shelbyville Rd, Louisville, KY, 40222
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 12:00 pm - 6:00 pm

Reviews on Oxmoor Hyundai

Jessi R. | 2015-04-12

I referred my friend to Oxmoor Hyundai after he had tried several attempts at trying to purchase a Hyundai in St.louis . Paul the Mgr. and salesman Tyrone were great best experience once again plus perfect price.The finance person Troy was wonderful explaining everything never hurrying us along and he customized the extras to fit Dan's needs not trying to just sell add ons!
Big love to all these wonderful people Paul Osborne you making purchasing a car a walk in the park!!! I will always buy my cars here because they have integrity and that is a very rare quality to find in the car industry .

Lisa W. | 2015-01-26

Just went to Oxmoor Hyundai and had a decent experience.  I will agree with previous reviewers that they will try get you to buy a more expensive car with a lot higher warranty.  My Husband I did our research before going in and didn't let them pull any of the car dealer tricks on us.  I would suggest that you do your homework before going in and that will take care of most of the problems.  Paul in fiance was rather annoying but I just shut him down when he started on the extended warranty stuff.

James C. | 2014-12-08

I can only rate the service department here because I bought a car at another Hyundai dealership, but perhaps that is a review of the sales department itself.  I live in Louisville and choose to drive an hour to Lexington to get a reasonable price.  The quotes I was getting from Oxmoor were absurd.

But I digress.  When I purchased my Hyundai, I got an extended warranty that included some complimentary oil change vouchers good at any dealership.  But no, Oxmoor does not accept these.  The reason why?  They can't be bothered to simply mail in the vouchers to be refunded by Hyundai.  Perhaps it is petty payback by Oxmoor for buying at another dealership, I don't know.  I sure as heck won't be buying from Oxmoor any time soon and I'm even contemplating leaving Hyundai for not enforcing this prepaid maintenance that I was promised would work at any dealership.

E H. | 2014-11-02

Buyers BEWARE!  Bait and switch.  Internet prices will lure you in so they can rape you.  These are some of the most crooked crooks in the car business.  They tried to scam me fourteen different ways. I made a deal with the manager for a new car. When I got to the finance office, they were trying to get me to sign the papers (rushing me) for the sticker price, as if the deal I struck with the salesman didn't mean a thing!
They will try to sell you on the monthly payments, which is how they try to disguise the actual price of the car. BRING your own financing (from a 3rd party) because they will give you the worst APR rate possible, because they have a deal with the banks and get a kickback.
Don't do the extended warranty.  The fat finance guy, Paul, will give you a sob story about how this is how he makes his money. Poor baby. I negotiated with him and got the extended warranty price cut in 1/2.  THEN HE CHANGED IT BACK TO FULL PRICE.  I didn't realize he had scammed me until I got home.  I went in the next day and confronted him and he got defensive and said, "we can take this to court".  

To top it all off, they failed to give me floor mats and there was a huge dent in the car when I got home that I didn't notice when I bought the car (it was night time and a black car).

Oxmoor sounds like a name you can trust, but believe me, it's just a name!!

James M. | 2014-01-21

The worst example of a car dealership. Dealerships are always rated below politicians for trust and these idiots are a shining example of why that is.

It started with the sales guys giving us a used car to test drive that he said had 6,000 miles but actually had 39,000. After a number of conversations with different people, we then looked at a new car which was represented as a 2014 model car. When I asked for a written offer with a description of the options, the sheet showed the car was a 2013 left over. When I brought that to the sales guy's attention, he said it "was no big deal" because the 2013 and 2014 models were really the same.

This is the short version of a much longer story in which most of what we were told by the dealership was untrue. Their lies were so consistent that it appears the deceit is part of how they do business.

We really wanted a Tuscan so we called the Hyundai dealership in Lexington. They were great to work with - and we never had to go to Lexington. We agreed on the model and equipment and price and they delivered the car to Louisville 2 days later! Clear evidence that dealerships don't have to lie to be successful.

Sharon S. | 2014-01-21

I have been buying cars for 40 years and have never dealt with such sleazy, dishonest people. They pulled every trick in the " nightmare car dealer book". Don't for a second consider buying anything from them.

Paul B. | 2013-10-05

Was quoted a price on an Accent and thought everything was a done deal. Came in and they pulled the whole "bait-and-switch" and would not give us the car we agreed to online. They said the person who quoted the online price made a mistake and they tried to sell us a lessor car for that price but not the car we agreed to online. We left and won't come back.