Neil Huffman Nissan in Louisville, KY


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Specialties

Sales  Service  Parts Repair

History

Established in 1969.

Since 1969 the Neil Huffman Automotive Group has been serving the Metro Louisville and Southern Indiana markets with great selection and outstanding service.

Neil Huffman Nissan


Dealer Info:


Phone(s):(502) 897-3151
Address:4136 Shelbyville Rd, Louisville, KY, 40207
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Neil Huffman Nissan

 
Patrick S. | 2014-02-12

This is just based on a sales experience:

We've been looking all over comparing mid-size sedans trying to determine which is the best for our needs. I won't go into my opinion on the Altima, because that's not this dealership's fault, but the experience with the sales staff was less than ideal.

We were greeted by someone in street clothes right off asking if he could assist us, he was unrecognizable as staff, so this was confusing to us. We looked at him kind of perplexed until he explained that he worked there. So we spent a few minutes explaining that we really liked the Ford Fusion but wanted to compare other comparable vehicles to make sure it was the best choice. He explained that the Sentra was Nissan's comparable model and we spent a few minutes explaining what we were looking for. Shortly after, he says he's really off work at the moment but that another gentleman would be able to assist us and hands us off without telling him anything we said.

Now we have to explain everything to this new salesman all over again. After telling him the same thing, he says in a very condescending tone that the Sentra is not what we're looking for, but the Altima. In summary, we found our experience with this salesman overall very abrasive and felt he was talking down to us the entire time. This drastically differed from our experiences at other dealerships in the area who were very kind and patient. Aside from the condescending tone he used with us, the vehicle he pulled up for us to see was nothing of what we highlighted as important to us. We very clearly highlighted tech packages and comfort as the highest importance to us in shopping for a new car, and he chose a 6-cylinder Altima with none of these packages for us to drive, highlighting power over options, which we never indicated as being the most important to us. So we got to test drive the Altima with almost none of what we were looking for. I feel like he probably judged us off the bat as not being serious car buyers because we're a bit younger, though we have the means and intent to buy a fully loaded mid-sized sedan.

The only positive I can give him is that he was clearly very knowledgeable about the product line, but he lorded this fact over us and made us feel incompetent while explaining the features.

Were we interested in the Altima, this would not be the person I would choose to buy it from. We were left with a sour enough taste that I would choose a different dealership entirely if I were to buy a Nissan.

I only give it two stars instead of one because the possibility exists that this was a one off experience and others may not have the same issues.

 
Suzanne B. | 2013-12-19

My experience with Neil Huffman has been with oil changes, tire rotations, and tire balancing.  

I've taken a vehicle in several times, and it has been a positive experience each time.  I'm always met and signed in promptly, then can proceed to the customer lounge.  It's located just off the showroom and is a clean, comfortable space with a TV, assortment of magazines, and a Keurig brewer.  I'm usually only there for a short time, as the service time estimate is very accurate.  

For regular service on your Nissan vehicle - especially if you have the deal for $10 oil changes - I'd recommend Neil Huffman.

 
Victoria T. | 2010-02-20

We bought my sister a car.  Nothing fancy and nothing new.  It's a 1995 Nissan Pathfinder.  We got a great deal on it because the guy selling it had inherited it from his father who recently passed away.

We have no keys to this car.  They were lost before the gentleman died and were never found.  So, in order to start this car, we figured that we would go by a Nissan Dealership, give them the VIN and title information and get a key made.  

You see, the key is tied to the VIN (at least we thought it was) and apparently some number under the dash (which the general public is not supposed to know anything about).  So, anyhow.  We couldn't drive the car into the dealership because we didn't have a key.  This was, apparently, no excuse for not presenting the actual car to get the key made.

Sexy Beast: I need a key made for this car. (Hands over the title and VIN information.)

Robot Sales Chic: Is the car in the lot?

Sexy Beast:  No.  I don't have a key to start the car.  I have the VIN.

Robot Sales Chic: Well, we can't make a key without the number from under the dash.

Sexy Beast:  Okay.  Where do I find the number?

Robot Sales Chic: I can't tell you that.

Sexy Beast: Why not?

Robot Sales Chic: Because then anyone could get that number and get a key made.

Sexy Beast:  That's kinda what I need.

Robot Sales Chic: You could have it towed here.  We can make a key if you have it towed here.

Sexy Beast: You want me to have a car towed 25 miles to get a key made?

Robot Sales Chic: You'd be better off calling a locksmith anyway.

Sexy Beast: You think?

So, to summarize:  

A locksmith is allowed to know where that number is and is allowed to make a key for the car.  The dealer is allowed to know where that number is and is allowed to make a key for the car.  The owner of the car is not ever supposed to know where all the vital statistics are on that car because then *everyone* would have access to that very important information.  It's a matter of national security and shit.

These people were useless to us.  I'll let you know how the locksmith does.