James Collins Ford in Louisville, KY


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Specialties

Ford Dealer in the heart of Louisville, Kentucky. Selling new and used Ford trucks, Ford cars and Ford SUVs. We're louisville favorite ford dealership and we're here to help!

History

Established in 1985.

James Collins Ford, formely known as Downtown Ford has been in business for over 30 years, serving Louisville, Kentucky and southern Indiana, plus the surrounding states of Illinois, Tennessee, North Carolina and Ohio.

Our commitment to customer service is second to none We have a large selection of new Ford cars, used Ford, Certified pre-owned Ford vehicles, vans, trucks and SUVs all for sale at competitive prices

Whether you need to purchase, finance, lease, or service a new or pre-owned Ford, you've come to the right place.
The name might have changed, but we're still the same owner, same great service and same convenient location.

James Collins Ford


Dealer Info:


Phone(s):(888) 276-0601
Address:809 S 5th St, Louisville, KY, 40203
  • Monday: 7:00 am - 7:00 pm
  • Tuesday: 7:00 am - 7:00 pm
  • Wednesday: 7:00 am - 7:00 pm
  • Thursday: 7:00 am - 7:00 pm
  • Friday: 7:00 am - 6:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on James Collins Ford

 
Joseph B. | 2015-04-04

Bought a new Ford F-150 from James Collins ford. Searched every dealer in town for the best deal and sales staff. My salesman "Hayden" went beyond the call of duty. He found a truck that was exactly what I was looking for and at a great price. Very, Very satisfied.

 
Logan B. | 2015-04-01

Had a wonderful experience while searching for a new vehicle. The salesmen were wonderful, knowledgeable and skilled.

 
Thomas R. | 2015-03-03

I always takes my car here to get service done one it. Always in an out and very informative when it comes to what i need to do next. I always recommend everyone i know to come here for all of there car needs. Everyone there is very experienced an helpful. I will always take my cars here for any type of service they need.

 
Aeyoung M. | 2015-02-12

My husband and I have brought 2 vehicles from Al Jones at James Collins
Ford, we love the service department, we always get a free loaner car. My husband has a new 2014 supercrew F150 Lariat that he loves, Al found him the exact vehicle he wanted at a good price, plus he got Zero percent financing. When my lease was up on my Toyota Rav, I decided to buy a new Escape, I love it. It also helped that the Escape in made in Louisville. Thank you Al, and Virginia in service. I just can't say enough good things about our experience. We moved here last year from North Carolina, and I was worried that we would have trouble in a new town, not knowing anyone, and where to buy are next vehicles.

 
Mc M. | 2015-02-11

THE MOST AWFUL EXPERIENCE EVER!!!!!!
My husband and I went to look at new and used cars. We were greeted on the lot by a salesman who seemed pleasant enough. We found a car we loved and decided to purchase it. Once we were in the office starting the paperwork, the salesman became VERBALLY ABUSIVE when we pointed out a discrepancy on the carfax report that he had not mentioned. The salesman jumped up from his seat and began screaming at my husband "THIS IS BULL! EITHER YOU WANT THE CAR OR NOT!!!".
We asked him numerous times to please calm down and talk to us like a decent human being and he just became more rude and irate, yelling and flailing his arms in the air. Again my husband pointed out that he was very interested in the car and would like to purchase IF the salesman could calm down and not be so adversarial.
At that point the car salesman screamed "WELL GOOD LUCK!!" and STORMED out of his office telling us to leave!
We tried to buy a car, but got kicked out of the dealership instead!

DO NOT SHOP THERE!!!!!!!!!!!

 
V P. | 2015-01-27

James Collins Ford or Downtown Ford, whatever you want to call them, has the best service department.  They are always truthful to us.  Sometimes, it might not be what I want to hear, but I know they are honest people.  Keep up the good work.

 
a b. | 2013-09-09

I would NOT refer this SORRY service department to my WORST enemy. Dropped car off in AM for minor repair. Later ONLY AFTER I CALLED MYSELF did I learn that the guy (I guess they only had one trained in replacing door handles) would probably not get to it today. This AFTER I got up EARLY on a day off, called first, to get it there early enough to get the job done. IF I had not called MYSELF they would have closed and left me wondering what happened (and without a car for work). THEN had to wait some time for them to "pull my car around" Not calling is part of their mantra.  My 80 year old parent has an old Ford she got new years ago. She got a recall a few months back. SHE wanted it taken there. They said they did not have the part for the affected recall but would call and let us know...did they ever call or let us know? Hell no.  To call this place a Ford dealer is a JOKE! Our family have been "Ford-Mercury-Lincoln" people for decades... TRUST ME I'd NEVER use this excuse for a dealership to make a "Z" plan purchase...and will steer anyone we allow to use one our "X" plans somewhere else

 
Kris H. | 2013-08-24

Downtown Ford is the only place I will take my Ford vehicles for service.  The service department is excellent and Phill never steers you wrong.  Not once have I ever been pressured to do service that was not needed and on several occasions they recommend that I wait on some service since it was not really needed at the time,  I have been taking my vehicles here since 1999 and will continue for as long as I own a Ford product.  Prices are excellent and they get you in and out as quick as they can.