CarMax in Louisville, KY


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On this page you can find detailed information about the company CarMax in Louisville, KY.

The following is provided current addresses and telephone numbers of all branches car dealer CarMax, and using the card, you can easily locate it visually. Also on the page provides information on dealer CarMax in other cities in the Kentucky.

CarMax


Dealer Info:


Phone(s):(502) 499-1866
Address:9550 Bluegrass Parkway, Louisville, KY, 40299
  • Monday: 10:00 am - 9:00 pm
  • Tuesday: 10:00 am - 9:00 pm
  • Wednesday: 10:00 am - 9:00 pm
  • Thursday: 10:00 am - 9:00 pm
  • Friday: 10:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 12:00 pm - 7:00 pm

Reviews on CarMax

 
Michele J. | 2014-08-14

i have sold several cars to CarMax over the years but never bought one.  This time I did and was pretty impressed with the whole process.  i found a car that was perfect so i paid to have it transferred in from Va Beach.  i was expecting 3-5 days but it took like 11 days.  Before i could worry too much or even reach out to them about it my sales consultant, Chris Londre, texted me and gave me an ETA.  when it arrived the car was as described.  He stayed in very good communication with me and was always professional and promo to reply.  I bought a 2011 BMW 335i Convertible with 2 years of factory warranty remaining (it wasn't put in service until 2012) and so i did not buy the carmax warranty.  I read a lot of comments about them undervaluing trade ins but they have always been really strong on my trades.  i think if they give you a low offer that is just their way of saying "we don't really want your car"...so don't take it personal.  they have a type of car they try to stick with i think and it may not be for everyone and every car.   I have had great experience and trade every couple of years so i will go back again when the time comes!

 
Melanie K. | 2014-06-16

Carmax is a popular car dealership for a reason. What you see offered online, is the same sticker price on the lot. The price range you select, is the price range you will stay in. You can sell your car to Car Max without making a purchase, but the dealer uses auction price resale value and not blue book value.

Now if I had walked on the lot, sat down with a customer service agent, and drove off in my new car I could have given CarMax the 5 star review it probably deserves. I love the companies business model which is perfect for first time car buyers and anyone not wanting to deal with the manipulation of traditional style car dealerships.

Unfortunately, my experience was not that seamless with Carmax. I tried to order my car through the web. I was told I would be contacted, but I never was. Instead I contacted my local CarMax dealership and spoke with an agent who apologized for the internet error but stated sometimes it is hard to follow up on the leads from the internet (1/2 star removed). My agent offered an invitation to come in and walked me through the process and have my current car inspected for trade in value. The vehicle I wanted to purchase was located at another state Carmax lot. Carmax will transfer any of their nation wide selection for a small fee. I was told that the transfer from Columbus, OH (only a three hour drive) should take an estimated 7 days.

Now Carmax uses a third party shipping company to move the cars around. The problems began, because I was not kept in the loop by my agent about a delay or the actual shipping day my car would arrive. At the end of the experience it was 12 days later before I could drive away with my car. I did have to get a manager involved only because of the lack of communication. The manager did agree that it was unreasonable to have me wait so long and refunded my transfer fee, since nothing else about the pricing was negotiable. I then had to get my current vehicle reappraised because at Carmax appraisals are only good for 7 days, luckily nothing had changed on my vehicle. (minus 1 star)

Picking up my car was standard signing of documents, long waits, and dotting I's and crossing T's. I would like to make a note that I call my "sells person" more of  a customer service rep, because the agents are not really sales people. The agents are more of a transaction specialist. As the agents had nothing to up-sell me besides that extended warranty that everyone sells, but no other sales skilled were required. I had chosen my car, there was no negotiation of price, and the third party company shipped the car to the local store. Sales people know the details of the products they are selling, reinforce the product you buy, and stay with you while you are sitting in their office. While my agent stated he worked at Carmax for two years, I felt I had more experience in the transaction compared to my car buying experience from purchasing a car five years ago. My agent even handed me off to sign the papers with the in-house notary who finalized and signed all the papers with me (minus 1/2 star).

After I drove off the lot I took my new Scion Xb to the Scion dealer on Dixie Hwy (check out that review). The dealer noted that although my tire tread was street legal it was not to the dealership standards.I was also having problems getting a radio feature to work with my Iphone. The Scion dealer told me that the car was not built with a phone feature, even though it was sold to me this way. The car checked out on all other inspection levels. (minus 1 star)

With Carmax you have five days to return your car purchase before they will process your transaction. Carmax also offers a 30 day warranty on their cars so always have you care inspected by another mechanic within a week of purchasing. I contact Carmax about the radio feature not being included in my car and the tire tread issue. The service department at Carmax was friendly and easy to work with. I was contacted frequently with status updates about servicing my car. Carmax upgraded my radio to include the correct features at no cost to me (return 1/2 star for lack of hassle). Unfortunately, the tires were not replaced because they met Carmax 4/16 tread standards.

There is definitely team work atmosphere at CarMax. I can tell the employees love there job and the business has won a lot of awards. I would actually recommend Carmax to other friends, because I believe my experience was slightly unique. Honestly for a car dealership any review better then two stars should be a compliment, it is a arduous task after all, we can't enjoy it too much. The conclusion is that I AM happy with my new car and believe I got a great deal using Carmax.]

 
Shal V. | 2014-04-23

We had 2 cars and were looking to either trade one of them in or sell one. After running the numbers and estimating the value of one car, we decided to sell it. The whole experience was wonderful. The sales people are unlike any other car salespersons - they are upfront, don't try to sell you things you don't need, try to give you the best value for your car and even offer advice on whether to sell in the first place. You also get to choose from a massive inventory of vehicles of almost every conceivable make and model.

 
Jerry Ray D. | 2014-04-05

Terrible buy figure on my car. They offer me 9000 less then NADA average trade. My car had no body Damage or body work. Under 11000 miles on it and is in perfect shape. Less then 2 years old. They say they will buy your car, they are right, for 9000 below the average value. The salesman was nice and considerate. Very friendly and professional. Just very disappointing seeing the buy offer being so low. It's like they were offering an amount so low just to see if people are dumb enough to take it.

 
Alicia L. | 2013-11-11

I just bought a Yaris and it was a really nice experience. There was minimal upsell (with the maintenance plan) but once I said no the pressure was off. The guy we worked with (Chris) was very nice, courteous, and really easy to talk to and helpful with the different cars I was interested in. The guy training him (Aaron) was really knowledgable and helpful as well. Everything went really smoothly, I had looked up some options beforehand on the iPhone app so I kind of had an idea of what I wanted to see, but I'm sure it would have gone fine if I hadn't already looked into it. They assisted with everything from financing to getting my proof of insurance. It was my first experience not buying off of Craigslist/friends/AutoTrader so I paid a little more than if I would have haggled with a person, but given the thorough maintenance check CarMax does and the ease of it all, it was really worth it. If I ever have to buy another car (and I really intend to drive this one until the wheels come off, so let's just say 20 years from now...) I would use them again.

 
Thom L. | 2013-09-16

I was set on a 2010 model until I looked online when I got home and found a 2011 model at a dealership for the same price as carmax's 2010. I informed them and they let me know that they had (2) 2011 models they could xfer into town at the same price. Dealers appear to be incentivized to sell the older vehicles first.  

I mistakenly had my mind set for a vehicle being shipped in and it turned out it had really bad animal odor in it. The carmax service center tried to make it right 2x but it turns out charcoal and fabric softeners finally rid the car of the odors no thanks to carmax.

My big takeaways are to do your own research on vehicles at carmax online for newer models and do not plan on buying transferred vehicle unless it is up to snuff.  The local dealer walk around before it is xferred is worthless.

 
Jon K. | 2013-07-23

One of the toughest things to do is to buy or sell a car.  With Carmax, they make it easy.  If you are wanting to sell a car, an appraiser will take the car for a short drive (about 1 mile) and then give you a written offer that is good for 7 days (or 500 miles).  Its as easy as that.  The convenience does come with a cost though.  If you sell a car for $32,000, you can expect it to show up for sale for about $5,000 more on their website.  On another vehicle, I got an offer of $12,000 and took the same vehicle immediately up the street to the Lexus dealership and was given $15,000.   All in all, if you want no hassles and are willing to pay for that convenience, Carmax is a good choice.

 
Lena R. | 2012-09-28

I love Carmax!  Had to drop my vehicle off for some repairs and yes, they did provide me with a rental vehicle which was awesome.  Michael in the service department is very helpful.  Because they had to order special parts for my vehicle, Michael has done as initally promised and contacted me everyday at 230pm since my vehicle has been in their possession to update me.  If you've read any of my Yelps and if you know anything about me, you'll know that Outstanding customer service is what I live for!  It could be because I used to be an assistant manager in retail or maybe because I'm a loyal consumer whatever the case, I am telling you if you ever need a used vehicle that is trustworthy....this is the place you'll want to go.  Even though I purchased my vehicle in a different state, CarMax seems to be a superior dealership across the board no matter where you go.

 
L T. | 2011-07-04

Wow, talk about showing car dealerships how it's really done. I bought my car here a few years ago, and since I couldn't get a friend to drop me in L'ville, one of their representatives actually drove to Lexington, picked me up, and then drove me back to Louisville to sign the papers. Their representatives don't work on commission, so you never get a hard sell, and they make all the paperwork very simple and quick. This is how car buying ought to be.

 

CarMax in other cities (Kentucky)


Lexington, KY