Tom Wood Subaru in Indianapolis, IN


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Specialties

Tom Wood Subaru provides Indianapolis and Central Indiana with new and used Subaru cars, crossovers and SUVs. We also deliver an award-winning service experience, with extended evening and Saturday hours. Whatever your sales or service need, we're just what you're looking for!

History

Established in 1967.

Tom Wood Automotive has been a fixture in Indianapolis since 1967. Still a family owned business, we've grown to fifteen franchises and a full-scale leasing operation out of several roof-top locations in four cities - Indianapolis and Anderson in Indiana; Lexington, Kentucky and Richfield, Minnesota.

Although Mr. Wood lost a long, hard fought battle with cancer in February of 2010, his inspiring legacy in the Indianapolis community will long be remembered. Mr. Wood's philosophy is "Success is not measured by the number of franchises or locations an organization has; it is measured by the people associated with it." All of the employees of Tom Wood Automotive strive every day to live up to Mr. Wood's philosophy by making every guest a loyal and satisfied guest for life.

Tom Wood Subaru


Dealer Info:


Phone(s):(317) 805-7775
Address:3300 E 96th St, Indianapolis, IN, 46240
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Tom Wood Subaru

 
Brian T. | 2015-04-20

We just purchased a 2015 Outback from Tom Wood and we love it! The entire staff was awesome, friendly and professional throughout the whole experience. Go see Dave Kordes, he's very knowledgable and thorough and he'll hook you up! Buying a car wasn't supposed to be this easy was it? Tom Wood is the best!

 
Joe W. | 2015-04-08

Dont go here unless you want the sales manager to talk to you like a child and offer you an extremely low trade. Offered a few thousands under what my SUV was worth. Rude and insulting. Waste of time driving there

 
Stuart F. | 2015-03-10

When presenting for scheduled maintenance at Tom Wood Subaru, make sure you understand when they plan to start the work, what work is intended, what work is actually recommended by Subaru, and at what intervals. These lessons have been expensive and time-consuming for me. I really like my Legacy, but this could be my last Subaru if things don't improve with Tom Wood's service department.

Two weeks ago, after reviewing the Owner's Manual, I called Tom Wood to schedule a 47,500 mile service. I was told it was a "two-hour service" and given an appointment for 10 AM a couple of days later. Dropping the car off at 10AM for a "two-hour service," one might reasonably expect to pick the car up at noon or so. But my wife, who dropped the car off, had traveled this road before and had the foresight to ask when they expected to start the work. "Probably five or so this evening," they told her, "you can pick it up after seven."

"It seems to me," she replied, "that a two-hour service with a 10 o'clock appointment might go from 10 to 12. How would I have known not to come back until tonight?"

"I can see how that might be confusing."

Having worked out the timing, she then approached the issue of what, exactly, was to be done. She was presented with a list of items, the cost of which was roughly $230. She presented the Owner's Manual and compared Subaru's recommendations to Wood's.  The cost of the Subaru-recommended maintenance was a little over $50. The remaining $180 was unnecessary stuff added on by the Tom Wood service department. I've had similar experiences at every service.

There are more details, but you get the idea. I'm giving two stars instead of one because they did eventually do the work.  Nothing fell off afterward, so it could've been worse.

 
Anne S. | 2014-12-24

The saga continues:  got my car back Monday, and, as it turns out, the gentleman who sold me my warranty blatantly lied about what it covers (never work with Chad).  Awesome.

Furthermore, (within a day) the check engine light has come on.  Checking into Indiana lemon laws...

 
Mehmood R. | 2014-11-21

I contacted them online about a specific model and trim in the exterior color that I wanted. As soon as they realized I wanted that specific color and would not buy anything else, they would not budge from the stated price. That would still be okay given that I was looking for something in demand and short in supply but then they started to basically inflate the invoice price. Maybe someone at Tom Wood should browse what information is available to consumers these days on sites like kelley blue book. And if Tom Wood really is paying Subaru significantly more than the average in Indianapolis, maybe they should get a better purchasing person. Either way, look elsewhere for a better deal. I did and found the same car for a significantly lower price at another dealership.

 
Whitney G. | 2014-11-20

Lou was absolutely amazing. He didn't pressure me or try to degrade other brands; he simply laid out the facts. I thoroughly enjoyed his customer service and his willingness to please my decisions. I look forward to living a life full of subarus and customer service that is second to none!

 
Jonathan H. | 2014-11-03

While the finance department was running numbers on two cars I test drove (an Impreza Hatch and an Outback), I was informed that the Outback was now sold. The Outback was literally cleaned and prepped for me to test drive it. I went to lunch while they were doing this to give them more time. No one at any time (and I interacted with three great salesmen over the course of two days there) told me there was anyone else looking at the car. There was no sense of urgency (perhaps because they knew they had already sold the car?). There was no warning. Nothing.

While I understand this can happen, what made me mad was the "manager's" approach to the situation. He said, "I can see why you would be frustrated. In my 20 years of sales, I've seen this happen before." If you see something happen that's bad for customers, why not fix it? Why with their new gorgeous building, paperless push, and Microsoft Surface Tablets can they not have an inventory system that keeps track of who might have already put down a deposit on a car? I could do this with a white board. Tom Wood Subaru wasted 4 hours of my time today to sell a car to someone else. Since they have a north side monopoly, I now have to start my car search from scratch. Anyone have any suggestions?

 
Kyle M. | 2014-10-13

I was stuck between a rock and hard place dropped my wrx off Sunday night they had it fixed for me the next day.

It needed a lot of work and they kept their commitment of getting it fixed on time knowing I had to leave with it Tuesday morning.

They were upfront about all repairs before starting on them and very fair on the price! I always recommend this place to friends

 
Brian F. | 2014-09-30

It should not take over 2 hours just to pick up your new car.  Just let me sign the papers and give me the keys.

They knowingly sold me a defective car.  They said that I could have my trade in back but did not want to honor it.  Josh Pette is very dishonest.   He is rude and very offensive in his treatment of customers.  The only way I got help was to deal with Subaru of North America.  Do not deal with this business.

 
Amanda R. | 2014-08-27

This was a big day for me...my first ever brand new car! I was a rainbow of emotions. I had set up some time with Jerremy after talking with him online about the 2015 Subaru Legacy. I knew I was going to love the car, but Jerremy was able to answer all my questions. Their website advertises a 1.9% APR on 2015 legacys so I discussed that with him, but he said that that is through subaru only and that the banks are the ones that would really be deciding. I'm still a bit confused about this. I feel that if you meet the credit standards you should be able to have that 1.9%. Nonetheless, I have great credit so I was able to get a great APR for a 60 month loan.

I had a top dollar limit and was able to work friendly and efficiently with Jerremy to get to that point. He walked me through all the perks and service center, while we discussed how dog-friendly Subaru is (they had 2 customer toting dogs int he store). I knew Subaru and I would get along. All aspects were smooth and pretty painless and I am so happy with my car and feel comfortable reaching out at any point with any questions that may arise!

 
Chris M. | 2014-08-15

Absolutely hate Tom Wood. Another service. More bad customer service. Dropped off car at 7:30 (first customer in line). Was told when I scheduled the service that it would take 4.5 hours. I'm back. It's been 8 hours and I'm told the parts just arrive an hour ago. I told the guy that this 30,000 mile maintenance was scheduled in advance and they should have had everything they needed. He said they do not control that. Really? I have a popular 2012 Subaru model! The alignment has not been started and it will be yet another hour. Once again, this is my last car purchased from you. Nothing but customer service issues. I should have learned from my previous four cars. No more chances!

 
Tim S. | 2013-11-23

Update: I did receive a call from the service manager. I was impressed that he took the time to reach out to me about the review. He took the time and called the dealer in Colorado Springs, too. The major difference, apparently, is in what each place pays the service techs. This doesn't make it cheaper, by any means, but the gesture meant a lot.

Very disappointed after taking my Forester there for service today. I had a great relationship with my dealership out in Colorado and trusted there service center for top notch customer service and fair prices. I guess it was silly of me to expect the same when I moved to Indianapolis.

I had an appointment today, but despite arriving early, I wasn't helped for nearly 15 minutes. The service clerk was very friendly, but I was not impressed with the team work and the group of mechanics hanging out in the lobby. I was also disappointed that while talking through my service request, I was told for the first time that I may have to pick up my car Monday (and use a loaner for two days); this was not communicated over the phone beforehand.

I was not provided a quote for my 30,000 mile check-up (and I'll admit, it was stupid of me not to ask), but the service total came to $565.26. Of this, $350 alone was for "labor." I asked for a more specific breakdown of why this was so expensive, but I could not get a clear explanation. I thought that this was surprisingly high, but was assured that this was one of the bigger checkups (I was told the 60,000 and 120,000 mile check-ups run $840), but I decided to call my previous dealer in Colorado Springs to see if it was consistent.

My quote from my dealer in Colorado Springs, INCLUDING labor was $327.78. That's an incredibly huge difference in price and not something that makes me trust Tom Wood Subaru. I will be shopping around next time I need service on my car!

 
Sara C. | 2013-08-20

Amazing service and respect from Tom Wood Subaru! I worked with Jerremy to purchase my 2014 Subaru Forester and I absolutely love it. They were easy to stay in touch with while I waited for my car to arrive and they followed up with me a few days after I got the car. I feel connected to the dealership and I'm excited for years of driving in my new car!

 
Josh K. | 2013-05-27

Simply one of the best places in town to get your car serviced.  The staff always does an excellent job taking care of my car!  I highly recommend Tom Wood Subaru, no matter what type of car you have.

 
Anastasiya V. | 2013-04-29

Great service! Fast, friendly and professional!

 
Lauren T. | 2013-04-24

I had a great experience with Subaru.  My salesperson was intelligent, friendly and spoke to me as a person, not a "woman."  He was the only salesperson at all of the dealerships I visited that tried to sell me on the car, as opposed to the deal they could make me.  He was very accommodating to my time constraints and made it easy to choose my vehicle.  The sales manager worked hard to get me the best deal for my budget.  I'm thrilled with my new Forester.  I've had my first service appointment, which was gratis, and the service staff was also very friendly and helpful.  I'm definitely a Subaru fan, and glad to hear they will soon be making my vehicle in Lafayette, IN.  My husband's next car will also be a Subaru and we will be visiting Bill Vickery at Tom Wood Subaru for that purchase.

 
Meghan H. | 2013-04-20

I had a great experience at Tom Wood Subaru - I normally get pretty anxious dealing with high-pressure salesmen when looking for cars, but they were so friendly and laid back here. They were extremely knowledgeable about all things Subaru, and really let the car's features and safety ratings speak for themselves. No sleaze, no games, and I felt very comfortable with my lease agreement on the new Outback. Would definitely recommend!

 
Jimmy W. | 2011-12-27

I don't usually like to take my car to a dealership to get work done on it. I'm that kind of guy... the kind that likes to take it to a local place if possible, but before I do that, I want to work on the thing myself! However, I don't have a garage or tools or anything at this moment that would allow me to do it myself, so into the dealership I go! Since Indy is a bit short of local garages that can handle Subaru's (maybe I'm wrong... maybe I need to do more searching!) but Tom Wood Subaru is awesome. Their prices are very fair, they're not pushy about all that "other" work that needs to be done to the car (new wiper blades, exhaust pipe is hanging on by a thread, oh yeah your passenger side windshield wiper arm is completely gone, etc.), but they do inform you of work that needs to be done in addition to the work that you brought it in for. The work is done promptly and the staff is super professional! They even have a nice online maintenance scheduling thing that takes the hassle out of getting your car into the dealer. Oh yeah! And they have free shuttles while your car is in the shop! They really do a fantastic job of keeping the customer happy. As long as I live in Indy, I'll be taking my old Subaru to Tom Wood.

 
Steve S. | 2011-07-04

Where to start...I have lived all over the US and have dealt with the typical "Stealerships" as they are so lovingly referred to, but there is a bright, shining light on 96th just East of Keystone! From the moment I walked in the first time, I knew something was different. The Sales staff are there to assist, they were not pushy, overbearing, in fact, they were just really nice folks. I had actually gone in to buy a part, but when I saw the new Platinum Blue STI, well, I had to look her over; no pressure, no problem. After wiping off the drool, I head back to parts, where I was immediately and professionally assisted with my request. That was my first encounter with Tom Woods Subaru...but it gets WAY better.

So, as I have done elsewhere, I find the local Subaru club and start meeting new fellow Suby Enthusiasts only to find that there is this thing called a "Dark Meet" coming up. I was told that I really should try to attend, as there would be "a few" of the locals from the club at this semi-annual event being held at Tom Woods.

Well, I end up going, and when I pull up to the place, I could not believe what I saw!!! Tom Woods had removed all the cars from their front lot so that all the people from the club event could park there. The entire lot was packed, in many cases bumper to bumper, with some extremely nice rides. The majority of cars were WRXs and STIs, but there was also a nice representation of the Fozzy, Legacy and Outback. This dealership was not only opening their facility to the club, but had provided pizza and soft drinks, and were holding a self-subsidized raffle for some excellent items such as t-shirts, and even some great coats. What a complete and opposite experience from what I have had elsewhere, I mean, who else does this kind of stuff?

What do you think the chances are that I will buy my parts, have my car serviced, and even buy my next Suby from Tom Woods? How about 100% YES!

 
Mark W. | 2008-12-19

I am very picky about who services my car a 2005 Subaru Outback (the Swiss Army knife of a car) , no quickly lube for me.  The people at Tom Wood were great, professional, knowledgeable, dealerships are always more expensive, but I think it is worth it, they always seem to notice things that the repair shops miss.  Highly recommended.