Tom Wood Nissan in Indianapolis, IN


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Specialties

Tom Wood Nissan provides Indianapolis and Central Indiana with new and used Nissan cars, trucks, vans, crossovers and SUVs. We also deliver an award-winning service experience, whether it's a simple oil change or a complete engine overhaul. Whatever your sales or service need, we're just what you're looking for!

History

Established in 1967.

Tom Wood Automotive has been a fixture in Indianapolis since 1967. Still a family owned business, we've grown to fifteen franchises and a full-scale leasing operation out of several roof-top locations in four cities - Indianapolis and Anderson in Indiana; Lexington, Kentucky and Richfield, Minnesota.  

Although Mr. Wood lost a long, hard fought battle with cancer in February of 2010, his inspiring legacy in the Indianapolis community will long be remembered. Mr. Wood's philosophy is "Success is not measured by the number of franchises or locations an organization has; it is measured by the people associated with it." All of the employees of Tom Wood Automotive strive every day to live up to Mr. Wood's philosophy by making every guest a loyal and satisfied guest for life.

Tom Wood Nissan


Dealer Info:


Phone(s):(317) 848-8888
Address:4150 E 96th St, Indianapolis, IN, 46240
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Tom Wood Nissan

 
Bryce W. | 2015-02-16

Salesman was great, but cannot say the same for the used car manager. He was very rude. He didn't like that we knew the value of our car and I was told "if you don't like it go somewhere else".

 
Aaron C. | 2014-08-20

Sales people are great here. Not pushy, understanding, patient, and friendly.

The sales manager I dealt with when purchasing my new car? He told me whatever I wanted to hear to get me to sign the papers. He didn't understand Nissan's graduate program whatsoever, and straight up lied to me about how to handle my due date. He didn't even mention that, although I wanted to take advantage of the 90 day deferment, that wasn't possible on anything other than a 60 month loan, and only mentioned it *after* I had signed the paperwork. Very unprofessional, and I'm glad I moved out of state so I won't have to return there for service.

 
Michael O. | 2014-06-06

I am sorry to say that I have to give this service department the poorest rating possible.  If you had asked me to rate them 18 months ago I probably would have given them 4 or 5 stars.  But during my last two visits to the service department to service my 2004 Nissan Quest I have noticed that two major problems

#1 The level of communication by the service department reps to the customer has gone way down hill.  Whenever I call and leave a message they never call back.  

#2 The level of knowledge of the technicians seems to have dropped as  these last two times they have not been able to diagnose the problem and had to call the manufacturer's "help line" for technicians to figure out what was wrong; keeping my car extra days to figure it out.

But the kicker was this most recent time, our van's steering wheel would shake a little when you tapped the brakes at highway speed.  There was no brake light, nor was there any other problem going on with the car when we brought it in.  The service department replaced the rear brake pads and resurfaced the rear rotors.  They also fixed the alignment of the wheels.  They then resurfaced the front rotors.  Then, when they had finished the front rotors and put it back together, the ABS light came on.  They replaced the speed sensor wire to one of the (front?) wheels that had a corroded and broken wire.  But replacing that sensor wire did not solve the problem.  For the next 2-3 days they ran diagnostics and talked to the Nissan technician "help line" to try to figure out what was going on.  They finally decided that the ABS actuator (a $1,300 part + labor) was the problem.  They told me the car will brake fine but you won't have any ABS w/o the new actuator.  

I said, "Fine, I can live without the actuator."  But when I drove it home, the Speedometer wasn't working!!!  I called the dealership and said, "Hey my speedometer isn't working, it was working fine when I dropped it off."  They claimed that the only way to get the speedometer working is to replace the ABS actuator.

I called around to two other Nissan service departments and (without mentioning this dealership's name) and explained the problem.  One service rep told me that, in the year he had been working there, hey had never replaced an ABS actuator on any of the vehicles serviced.  He said that replacing broken wires to the speed sensors always solved the problem.  The other service rep didn't know how the speedometer could be working when you drop it off and not working after...

We discussed the matter with the service department manager at Tom Wood, his name is Josh.  He could not explain to us how the ABS actuator was working when we dropped it off and not working right after they did the work described above.  Neither could he explain how the speedometer all of a sudden wasn't working.  He did claim that all would be fixed with a new ABS actuator.  He did offer to waive the cost of labor (which he claimed labor would be 11 hours ... the other two Nissan service reps said it would take 2.5-4 hours to replace an ABS actuator).  

This is really too bad because we like the van but now we don't know how to get it working properly again without starting all over with another service department.

 
Ayham H. | 2014-03-22

I emailed both the service department and the parts department regarding two simple issues/ requests "different occasions". I used Tom Wood's website and contact form but I never heard back from them, those people are internet unacquainted.

I had to call for both my questions and didn't get a satisfying answer to service my car so I took it somewhere else where service was great. My part department question was the price of Nissan power steering fluid and it was double the MSRP announced by Nissan.

Not customer oriented business.

 
Adrienne G. | 2014-02-27

I really want to rate this business higher but I can't. I have an '08 Altima and have been taking it to their service dept. for a couple years. They have always been friendly and the service dept. seemed to do a good job. The last few times I have noticed a decline in their workmanship.
One example: I took my car in for a routine oil change. I also asked that they look at one of my tires. It was low and I thought there was a slow leak in it. I also explained to them that I have to air up this particular tire once a month. When I checked out, they said my tire was fine but they had put air in it during their multi-point inspection. As I was driving home, the dashboard light that alerts me to low tire pressure did not go off. Three days later, the light was still on. I checked my tire pressure and it was 26 PSI. My tires hold 35. I was livid. Now, I am a grown woman and can fill my tires on my own but when someone says they did the work and come to find out they didn't, that's when I have a problem. If they can't do something as simple as fill a tire, who is to say that they aren't slacking in other areas of service. 8 months later I am still having to fill up my tires once a month.  I don't trust them anymore.

 
MJ W. | 2013-12-13

Fresh brewed starbucks coffee, bottled water, granola bars, free wifi, and wait for it......iPads that you can check out?!  I brought my own, but wow!  The service center here is nice.  I can not complain.  I even had a nice spot to work while my car was in the shop.

 
Randy M. | 2013-11-28

This review is strictly on the service Dept. I have not any dealing with the sales dept....Every time I take my Altima to get serviced they do an outstanding job. They do the need work without any unneeded up-selling. They are always friendly and explain work that is needed in detail. They also get you in and out when it comes to simple service, i.e. oil change, etc. I'm moving soon and Tom Wood won't be the closest Nissan service dept, but it will be the service dept I will return too! Keep up the great work.

 
Nikol P. | 2013-11-04

i had excellent service at tom wood's service department. they got my car right in at scheduled time. he indicated that it would be $100 to do the diagnostic on my hatchback that would not open....of course, i hated to spend any money on it at all. he told me it would be applied to the repair and i went to sit in the waiting area wondering how much it would cost me. about 5 minutes later the service guy came in smiling and said that he had crawled in the back and gotten the release button and that the door was just stuck on a blanket. they did not charge me a thing and he walked me out to show me where the panel was for the release button in case i had that problem again! it was such a pleasant experience and so nice to not be charged for such a simple fix that was causing this soccer mom major aggravation. i never realized how many times a day we were in and out of our ding dang hatchback! #tomwoodnissan

 
Nikki H. | 2013-05-20

I took my car in for an oil change. I normally go to a cheaper in-and-out place, but I had some concerns about my nissan and I liked that they gave a full inspection. For under $45, I got my oil changed, full inspection and complementary car wash. Not only that, but they had a really nice waiting area (with iPads available), coffee, and sitting area. I was worried because I had voiced concerns about my car that they would come back and tell me that everything was wrong, but the exact opposite occurred. The guy told me things looked good, they had concerns about my battery but they charged it up for me (free of charge) and said it should be fine. I knew going in I would need tires soon and the guy reiterated that I would need them but was straight with me that I can go all summer with the ones I have. He didn't pressure me to buy there or anything, and I'm really impressed that they will price match other tire prices when the time comes. I appreciated everyone being so open and straight with me and will definitely be a repeat customer!

 
Sandi G. | 2013-03-27

My car wouldn't start on Sunday in my garage so we had it towed to the nearest Nissan. Being new in the area, I was not sure what to expect with this Nissan shop. From Monday morning when I touched base with them until today when I finally got my car back, they were EXCEPTIONAL! I couldn't have asked for better customer service. I highly recommend them and will be using them for ALL my services needed on my Maxima.

 
Lorie B. | 2013-02-21

I went to Tom Wood Nissan service for their rapid oil change.  I called first to make sure they could take me right away.  They said it was fine.  when I arrived, I said I needed to be done in 45 minutes and if you cant do it, let me know.  they said no problem.  I waited 45 minutes and returned to find my car sitting there untouched.  I was very disappointed.

 
Krishna V. | 2012-10-03

I was in Tom Wood Nissan last week to check out and maybe finalize the new Altima 2013.
I spoke to Josh ans he was quite helpful in explaining features of the car and giving test drive. But the problem i had was when it came down to price. While i was negotiating, his manager came in to the room and asked me what car am i looking at. I told him Altima 2013 and he said that i am looking at the wrong car. It would not come in the price range. I had told Josh that i had my check book and was willing to do the deal but it seems the Manager does not know how to value the customer.

He also said that in such a rude manner as if he was doing me a favor by keeping me there. I had quoted initially $20000 for a 2013 Altima which is not too low from the MSRP and i was willing to go higher as i really liked the car. I was very impressed by the 2013 altima and would have bought the car on display . But after speaking to the manager i gave up on that dealership. If someone is treating me like that even before having my business then why would i buy from such a place. As a customer i have every right to negotiate- if he is willing to give that then great, if not -then there is always a professional way of saying that.
Anyway as soon as i came out of Tomwood I went to the Honda store nearby and got a good deal and good customer service- which lead to them having my business.

 
Jessica A. | 2012-08-07

Thanks to Tom Wood Nissan, my first purchase of a car after college has been an absolute nightmare and the worst experience I've ever had in sales. I worked with Tony Cook. First, he did not sell me anything. The car I wanted sold itself. I immediately fell in love. The salesman gave me no insight, he only answered questions I had on the car. I addition, I experienced mechanical problems with the car just 6 weeks after purchase and was deceived into signing a basic warranty, when I was told I was being offered an extended warranty. After failed communication with my salesman I called to speak directly to the general manager who was equally unsympathetic, rude and quite frankly just an asshole. Needless to say a lesson learned from my first purchase experience. The entire experience has just been the biggest disappointment. Thank you Tom Wood Nissan for making it HELL!

 
Patrick M. | 2011-02-12

Having been in Indy for six years now, and owning a Nissan the entire time, I have been using Tom Wood Nissan for service for awhile. Not sure why it took so long to write this, but these guys are easily the best I've ever dealt with. Never have I been conned into getting anything I don't need and the all the service people are more than accommodating. The personal attention cannot be matched. Upon finding out I'm an avid sports fan, one of the representatives, Gary, has been letting me know about any big sales or events that I might be interested in. The rewards program is a nice feature too. Class act.

 
Ethan H. | 2010-10-10

In my recent (and ongoing) car-search, I'm reminded by the degree to which good -- by which I mean: knowledgeable, easy-going, helpful, non-pushy -- salespeople are a rare commodity. Lance, who helped me out during my visit to Tom Wood Nissan, was not only good, but great!

Go there. Ask for Lance. And if you buy a Nissan, buy it from him.

In the end, I think I've opted against getting a Nissan. But the cars are nice and certainly worth a look. And with a guide like Lance, the experience itself will be pleasant and informative.