Tom Wood Lexus in Indianapolis, IN


Share |

Specialties

Tom Wood Lexus provides Indianapolis and Central Indiana with new and used Lexus cars, crossovers and SUVs. We also deliver an award-winning service experience, whether it's a simple oil change or a complete engine overhaul. Whatever your sales or service need, we're just what you're looking for!

History

Established in 1967.

Tom Wood Automotive has been a fixture in Indianapolis since 1967. Still a family owned business, we've grown to fifteen franchises and a full-scale leasing operation out of several roof-top locations in four cities - Indianapolis and Anderson in Indiana; Lexington, Kentucky and Richfield, Minnesota.

Although Mr. Wood lost a long, hard fought battle with cancer in February of 2010, his inspiring legacy in the Indianapolis community will long be remembered. Mr. Wood's philosophy is "Success is not measured by the number of franchises or locations an organization has; it is measured by the people associated with it." All of the employees of Tom Wood Automotive strive every day to live up to Mr. Wood's philosophy by making every guest a loyal and satisfied guest for life.

Tom Wood Lexus


Dealer Info:


Phone(s):(317) 580-6888
Address:4610-A E 96th St, Indianapolis, IN, 46240
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 6:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 10:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Tom Wood Lexus

 
Rick A. | 2014-08-08

In looking at the reviews I was hoping for a better experience, but no luck.  I am disappointed in how my father and I were treated and the lack of respect we received.  From the salesperson to the new and used sales managers, all defensive.  I guess they don't need to sell cars.

 
Lorri M. | 2014-07-24

Overall, this dealership is good. There were a few bumps along the way ... a few feelings of being insulted by the nature of their "negotiating" ideals ... but I have to say ... Shary - the gal who teaches you how to use your car's features and functions, was fantastic!  Can't say enough good things about her. The guy who wrote up all the paperwork, and had it all signed on the dotted line, was friendly, laid back, and seemed genuine.

We were VERY put off by the guy who is the supervisor to the sales rep we worked though. He was her supervisor ... after feeling completely insulted over the trade-in value they offered us, and wanting to discuss the incredible low-ball figure we were given ... he behaved as if we were out of our minds, and was short and curt about the whole thing, and after we declined their offer he walked away as if he could care less about our business even though we'd been there more than two and a half hours, and drove and hour and a half to get there!

The sales rep, Victoria, was new to the dealership, was professional, polite and doing her best. She did speak out of turn a couple of times on items we later debunked, but did cause some confusion and ill feelings initially.  A little more etiquette training would resolve that, as she was otherwise very pleasant to deal with.

After three days of back and forths, debunking some of what we were told initially, and finding new ground to negotiate on ... we did purchase the vehicle - a 2010 RX 350, and traded-in the 2004 RX 330.  

The newer vehicle is by all accounts, fantastic. Exactly what it was promoted to be, and a very nice upgrade.

We have not dealt with the service department other than to schedule the 6 month maintanence check up. Will follow up with Yelp once that's accomplished.

Would we do business with Tom Wood Lexus again?  More than likely, yes. Would we refer you Yelpers or family and friends to Tom Wood Lexus, yes, probably so.

3 Stars = because we didn't feel "our" happiness and satisfaction was literally their only priority as we kept being told   :)   and because the new sales rep., spoke out of turn about things that truly were deal breakers had they been left and not readdressed. And finally, because the supervisor of the sales rep we were dealing with ... behaved like a  jerk to us.  Thankfully, we didn't see nor interact with him upon returning to purchase.

Had we had too, we likely wouldn't have purchased.

 
L S. | 2014-07-17

Didn't appreciate at all the service or no service I got today. I didn't like how Bill in service dept spoke to me and his implications. This definitely is not what I expect from Lexus and will probably make me a future BMW owner.

 
Tyler S. | 2014-05-26

We purchased a car here several years ago and we still laugh about how shitty the salesman was. We were in the area for a baseball tournament and were between games so we decided to go look at a car we had been debating about getting for a few months.  We drove up in my younger brother's slightly rusted truck that had seen it's better days after a decade of abuse. When we stepped out of the truck, wearing shorts and t-shirts the approaching salesman had a skeptical look on his face.  He started to help us but as soon as we told him which car we were interested in (one of the pricier cars in the lot) he suddenly needed to leave to go help the people who just pulled in with a nicer looking car.  He passed us off to one of the other salesmen who was lounging around inside the building.  This lucky guy came out with the keys and let us take it for a spin down the road.  As soon as we pulled back in, we wrote a check for the full price of the car and headed back to watch my brother play his next game.  The look on the first salesman's face when he saw us get ready to leave with the new car was classic.  That dumb bastard took a look at us and assumed we couldn't afford the car based solely on how we looked after a couple long days of sitting in the sun, watching ball games.  We drove off laughing at that guy and made sure to tell the second salesman that he thank the first guy for the commission check.  I wouldn't come here based solely on how rude and judgmental the salesmen are.  Evidently you can't come here without wearing a suit and expect good service.  If you're off work and dressed down, take your business somewhere that will treat you well because you're a paying customer, not based on what you're wearing.  There are plenty of other dealers in the area. Go to one of them.

 
Decoda H. | 2014-02-03

Took my car in for recall work. Upon completion received a call stating that I needed additional work such as tires and brake pads. Did not have the job completed there went for a second opinion ........guess what didn't need the work done. I called them and they offered a lot of excuses and suggested they had made a mistake. The Mistake they made was thinking I was too stupid to seek a second opinion.

 
Ayham H. | 2013-11-15

I'm in the market looking for a new car, looked into Dodge Charger and other masculine cars but something inside me told me to look for more luxurious classy car, nothing wrong with the Charger, I would love it more if I were 15 years younger :)

So I went to the only Lexus dealer in Indy after checking their website and showing an offer to lease 2014 ES350 (valued $40,000 for $340 with a down payment of $3,500. This seemed a good deal, I went to Lexus website and customized one and it totaled to 44,000 MSRP, the word here is MSRP, so I thought I can go to this dealer and negotiate the MSRP into a sales price and then pay the lease of that advertised offer with higher monthly payment since I'm ordering a slightly more expensive car.

I arrived to that place and there was a lot of room to park since they designate a customer parking only area in front of the entrance door. Inside, I met the receptionist who was helpful in finding me a sales associate to help me, she brought me Anna Keck, she came rushing to me trying to arrange her clothes in front of me, tuck shirt under skirt and then pull the skirt, her mouth was full even when she came to me, I'm guessing she was on lunch break or something... She explained herself as working on several projects at the same time. I felt that I will have a bad experience with this person.

She gave me her card and it says Master Certified Sales Consultant, I asked her if that the same as getting Master's degree or if she studied for it, she indicated that it a title for sales associates that worked for more than 3 years.

I showed her the advertised offer for the lease and I showed her my requested car configurations, she started looking for the car on the lot and it took her a while to do that, I was not interested at all in knowing if they carry the car or not, this is a dealership and the car is a new one, it can be found at another dealership or even ordered from the manufacture.

I wanted to start the negotiation on the car, I told her that your offer is for a $40,000 car while my configurations are for a $44,000 MSRP, I asked her to lower the price to $40,000, she asked if I was serious and she informed me that there is no room of negotiation here as they only go $200 lower than the sticker MSRP price.

Just in case you don't know that but no one pays MSRP price, when I was thinking to get the Dodge charger RT Max, it was offered to me for $34,000 while the MSRP is for $38,000. I told this Anna Keck in a raised voice that no one pays the MSRP price and I questioned her statement that there is only $200 room of negotiation for this $44,000, I told he that I will just forget the idea and go home, and that what happened.

I just forgot the idea of getting a Lexus now, I'm looking into the more powerful Infiniti Q50, and I think the reason for my bad experience here is the master of sales of nothing that doesn't have any experience. The place got 2 stars for letting such an incompetent person work there and thus losing business, unless the motto of this place is that they don't care about sales numbers and just to sell with ridiculously high profit to people who don't negotiate.

 
Chip R. | 2013-05-29

I have dealt with many dealers and am as about as picky as a customer can be when it comes to cars/service.  I have dealt with Tina Smith buying 3 Lexus's [after BMW chased me away] and every transaction has been super.  I like fast easy paperwork, no sales BS, and loaner cars with easy service.  Tom Wood Lexus gets 4.5 stars for their great service.

 
David S. | 2012-05-21

Their service is wonderful and their staff is friendly. The only reason they get 3 stars instead of 5 is because their service advisors lie to try to upsell you. The only reason I came in was for a recall and a free oil change. I do all of my own auto work, so I know what needs to be done to my car. They told me that because I'm using conventional oil, I need to halve my oil service intervals from 5k miles to every 2.5k miles. Biggest load of bullshit I've ever heard. He even had a straight face when saying it. When I kept saying no, he kept explaining why it's necessary to halve the oil service interval or upgrade to synthetic oil.

People look to their service advisors for advice on how to properly maintain their cars, not get ripped off. Shame on you for lying to your customers just to make an extra buck.

 
Alexandra K. | 2012-03-06

Tom wood displayed their Lexus proudly in the Fashion mall during holiday / Christmas season of 2011. Next to that car were forms to fill out and your chance to "win" that car. I filled out both forms and had a tiny bit of hope just "maybe".

Shortly after Christmas I started getting literally bombarded with phone calls from some tour company in New York that company was calling me every evening from 6-10 p.m for one week and persuading me to buy some cruise from them for $6,000!!

I've asked them, where did you get my info from? Their reply was that : "You filled out a form at the Fashion mall" - I said : "Yes, I filled out a form to try to WIN the car! I did not sign up for a chance to win some cruise"! Wtf?!

So without my consent, Tom Wood secretly sold my contact info to 3 rd party. I wonder how many more thousands of shoppers fell victim to that scam to WIN a car while we'll sell your info to 3rd party to who knows how many companies....

That's not class, that's a scam. I thought Tom Wood would be a "class A" dealership since they sell mostly luxury cars. Making a buck on honest consumers who had a bit of hope in them maybe to win a luxury was just just plain wrong!