Tom Wood Jaguar Indianapolis in Indianapolis, IN


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Specialties

Tom Wood Jaguar Land Rover Volvo provides Indianapolis and Central Indiana with new and used luxury Jaguar, Land Rover and Volvo cars, crossovers and SUVs. We also deliver an award-winning service experience, whether it's a simple oil change or a complete engine overhaul. Whatever your sales or service need, we're just what you're looking for!

History

Established in 1967.

Tom Wood Automotive has been a fixture in Indianapolis since 1967. Still a family owned business, we've grown to fifteen franchises and a full-scale leasing operation out of several roof-top locations in four cities - Indianapolis and Anderson in Indiana; Lexington, Kentucky and Richfield, Minnesota.  

Although Mr. Wood lost a long, hard fought battle with cancer in February of 2010, his inspiring legacy in the Indianapolis community will long be remembered. Mr. Wood's philosophy is "Success is not measured by the number of franchises or locations an organization has; it is measured by the people associated with it." All of the employees of Tom Wood Automotive strive every day to live up to Mr. Wood's philosophy by making every guest a loyal and satisfied guest for life.

Tom Wood Jaguar Indianapolis


Dealer Info:


Phone(s):(317) 848-7447
Address:4620 E 96th St, Indianapolis, IN, 46240
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Tom Wood Jaguar Indianapolis

 
Ryan W. | 2015-02-23

I have a love/hate relationship with this dealer.  On the surface it is a friendly relationship.  But something is missing.  Volvo is an unassuming luxury brand.  Never pretentious.  Always there for you.  Always Reliable.  Your friend who drinks...well, not PBR but perhaps Heineken or whatever is on tap at your local brewery.  Not a $300 bottle of wine though, because that would be very Jaguar-esque.  They have some class, after all, because they are Volvo.  But not too much, because Volvo owners are a unique lot.  

We have owned five Volvos.  1986 240, 1999 V70XC, 1999 V70XC, 2000 V70XC, and now a 2010 XC90.  We also own a Jeep Liberty, and the Jeep dealer (Eastgate) is my benchmark for all Indianapolis dealers.

Service: Very professional staff, Matthew is the most down-to-earth of the team.  In-store wait times, even with an appointment seem higher than other dealers I frequent.  Also, appointments need advance notice.  Don't expect a fast lane oil change on a Saturday morning.  Just because they are open, doesn't mean they will have time to fit you in that day.  In fact it usually looks like everyone and their brother had the same idea that you did.  No, you will need to set an appointment here.

Service History: One place they shine is giving you a comprehensive history of your car's service work.

Diagnostic:  I've had the team do some diagnostic work on a couple cars. In general, it was positive.  In one case, we replaced an item or two plus a diagnostic fee,  but my problem returned several hundred dollars later.  I went home, googled my problem, bought a brake position sensor to attach to the brake booster, and for about $13 for a used part  my problem went away.  I brought this to the dealer's attention and don't remember the exact answer I got, but it was basically along the lines of asking me to bring it back in for further diagnostics....more $$.

Bundling of Service: This is a Volvo thing that I resent, and I think it's a key reason so many people left the brand in the US in favor of Toyota and others.  They really seem to enjoy bundling service on intervals.  All manufacturers recommend service by mileage, but the dealer packages are chock-full of inspections and replace if necessary language with an outrageous base price.  Yet most dealers provide things like a brake inspection, coolant test, suspension check at no fee.  When they bundle it into the service intervals just to stamp your owners manual, suddenly you are paying largely for all of this.  I resent that.   If I am coming up on 65,000 miles and let's say I need coolant fluid change, power steering flush and oil change, charge me for the three rather than bundle it with inspections that increase the price to nearly $1,0000 dollars.

Pricing of non bundled service.  It's plenty fair

Parts department: Wait varies by time of day, but the staff is great.

Sales: Poor follow-up, but very knowledgeable and friendly.  Twice we looked into buying a car here but did not receive follow-up, and purchased elsewhere.

The dealer does cater to the neighborhoods it serves on the North side of Indianapolis.  I don't feel a connection here and want to love it, but instead I just like it.   There are several independent shops, but this is the only Volvo dealer in this market.

 
Arshan B. | 2015-01-03

Worst experience I had a car dealer. I was treated like a peasant. I went down the road to tom wood Porsche and bought 2 Porsches, a Porsche cayenne turbo and cayenne S. Do not give these scumbags your money.

 
Sammy N. | 2015-01-02

I had a excellent experience today with Tim. He made it very pleasant for my family and I. If you guys want an awesome service and not spend the whole day there ask for Tim.

 
Mark M. | 2014-11-05

There is always a long wait for your car in service.  It takes a very long time to process your paper work to drop off your car. Last time I was in for service my car was not finished when promised despite having an appointment.  I prefer to go to a dealer and this is the only Volvo any where near me but I will not be returning

 
Jason V. | 2014-06-30

Driving from Denver to Toronto and my check engine light came on.  Called Tom wood land rover to see if I could stop by and have them check it out.  I explained my situation and asked if they could just take a look at the car.  They stated they had 2 mechanics and they are backed up for a week.  Then they proceeded to tell me that they are the only land rover dealer in Indiana.  I can't imagine how they treat the regular/local customers.  A good dealership would make 5 mins to check the issue.  Enough said!  

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Luther G. | 2013-09-14

My experiences with the service department over the past several years has sworn me off volvos as a brand, and Tom Wood as a dealer in any of the imports he sells.
First, my car was in a minor accident and coffee sprayed the radio. My insurance would only pay for a used one. The radio they supplied had bulbs out and had functioning issues. I went back, the replacement radio also had issues. I went back again. Finally this radio worked except the steering wheel controls did not sync with the radio. By this time it was months after the accident, and each trip cost me my car for several days. I just gave up and use it with a non functioning steering remote.

The next time I was in was for problems with my ABS computer. 600 in labor and 1600$ in parts. I gagged. Oh, says the service man, we can take yours out and have it rebuilt and the part is only 800, plus the 600 in labor. Sounds good, right?  I'm a pretty fair mechanic, and know the Internet. One place in the country rebuilds Abs units. It costs --wait for it-- 120$ including postage. And the labor taking it out, and putting it in?  Four bolts. Fifteen minutes of work.   Tom wood wanted 1400$ for a job that I had an independent do for 400$.

The final straw was taking the car up with a list of things to look at, and one issue was a code "engine management service needed". They changed my oil, replaced dead bulbs,  replaced a bad coil and the bill was over 800$. The "engine management light" is still on when we took the issue up with the service man he attempted to say the fact I declined to be raped in replacing a bad alarm siren caused the engine management light to come on. Please. I'm not an idiot.
The final issue is that the door lock remote batteries were out. I asked, "since its there could you put some batteries in it" nope.

Go to Tom wood, expect to always pay at or around 1,000$ and have the minimum of effort. Especially if you are driving an older car. I've a dinged up (one extra after parking it there) 2001 Volvo wagon. My wife had a 97, and was constantly disappointed. Now she has a ford. I've owned volvos since age 16, nine of them altogether from a 1968 to a 2001.  and I am done with the brand because there is no viable service option than the dealer because of the proprietary computer systems.
No thanks. You good reviewers, wait till its off warranty and older. Then you get treated like crap.
Oh, and no one called with the final amount. I got, "it's around...." And "we're waiting for a part". It was wet from washing and streaked with dirt.
I guess what was more irritating than all the rest was the first comment from service "well how much do you want to put into this?"  What?  A 12 year old car with no oil consumption and 132,000 miles?  What, and buy something from you?  Never again. Never.

 
Mark C. | 2013-08-27

I took my '96 Volvo for repair two weeks ago as it had several small issues.  My seat back was not working, the air conditioning was not blowing cold and my passenger side window was not working.  I made an appointment online for Saturday morning.  I brought the car in just before 10 AM.  By 1 PM, no one had called me about the status.  I called and left a message.  By 2PM I was given an estimate.  The cost to fix these items was, in my opinion, a little high but not unexpected when going to a dealership.  I eventually had them rotate the ties, change the oil and I decided to have them fix the window but they needed to order a window switch.  I picked up the car and was told I had to prepay for the part and bring it back to have it installed.  Seems reasonable.  For the part, the tire rotation and the oil change it was $350.  

The next Saturday I called to schedule an appointment at 9AM to install the part and dropped off the car the Friday night before.  Saturday, again, I never received a call (I wonder what the point of a reserved time is if the car isn't looked at until 6 hours later).  At 2:30 I called and was told the part was being installed and I would receive a call shortly.  I was never called.  I showed up at the dealership just before closing and had the following exchange:
Service agent, "I was just finishing your paperwork.  Why did you order that window switch."  Me, confused "because the window doesn't work?"  Agent, "Well, it still doesn't work."  
The agent went on to tell me the person who inspected the car was not the same person that installed the part.  He says this doesn't happen "often" and told me they wanted the chance to find out what was going on with it.  I told the agent I did not trust them, and I needed my car.  Because it was now closing time it would not be until Monday when they could find out what's going on with it.  Fine, keep the car, but all I wanted to know was, when will it be finished and how much will it cost.  The promised me they would call Monday and tell me the answers to these questions.  It still drives me crazy thinking about being asked why I ordered the part.  Like i get my kicks randomly ordering car parts.

Predictably, on Monday, no one called.  I called them at 1PM, and left a message.  I received a call back to tell me the car was done, they were refunding the price of the part but charging for the labor to repair a wiring issue in the door.  

Ultimately I paid $300, had my tires rotated, my oil changed, some wiring fixed and was without my car for four days.  

What I never received was a proactive call and an apology.  That's all I was looking for.  

And don't bother washing your car before taking out in.  I spent all morning cleaning the window glass only to have them "wash it" and leave it wet to form water spots all over.  It's a small issue, but don't leave the car worse than you found it.  To them it's probably a piece of junk but it's my pride and joy.

 
Bill J. | 2013-02-28

If I had written this review 3 months ago, I would have given them 3 stars. A-OK, but not quite worthy of a 4th star and me being a fan.  I have not always had a perfect experience with the service department, but nothing that has been worth complaining about.  On more than one occasion when I've mentioned that I'd like to be able to bring my car in, wait a short time for it to be repaired or diagnosed, or whatever and then be on my way, they explain that it's going to be awhile but I'm certainly welcome to wait for it to be done.

That's when I unleash my sneak attack and casually say, "Well if you had SATURDAY hours I could sit and wait.  Maybe.   If it's during the week, I need to work, not wait on my car to be finished".  Seeing the triumphant look on my face and not wanting to be trumped by the likes of me, the service specialist inevitably has replied, "We are not open on Saturdays".

I no longer have to unleash my sneak attack.  The Service Department at Tom Wood Jaguar Land Rover Volvo now has Saturday hours.  And if I have to wait for my car to be finished, I can wait in style in their customer lounge.  As noted in an earlier review, this is not a place with a cheap linoleum floor, a non-HD TV cranked to 11 and bunch of 3 year old issues of Sports Illustrated & Field and Stream.  Comfortable seats, plush carpet, flat panel television, free WiFi and free bottled water and (I think) free coffee.

Tom Wood Jaguar Land Rover Volvo, you earned a 4th star by finally having service hours on Saturday.  Thank you.

 
Dave M. | 2013-02-15

As far as dealer-associated (vs. independent) service shops go, this place is great.  They're honest, do the work fast and always include nice touches like car wash and mints on my seat.  :)  They have free wi-fi, unlimited coffee, flat screens, and comfy couches.  I like.

 
Rodney H. | 2013-01-21

They've always done great for me.

 
Liz M. | 2012-03-05

These negative reviews reminded me of my own unpleasant experience here and motivated me to finally write up the review.

This past summer, my friend had damage to her car and took it to this dealership (per the insurance company).  The interior seats were supposed to be cleaned, but this work was contracted out to another company.  When we arrived to pick up the car, they claimed that the contracting company had removed the covers from the seats and cleaned the cushions.  However, there were crumbs and general car dirt in the seats.  Very noticeable dirt on black leather.

If the covers were removed and cleaned...why were there still crumbs there?  I don't care if you sent this work out (and didn't do it yourself) - you didn't check the work over before you (tried) to return the car to the owner.

Finally, the insurance agent had to act as an intermediary because after attempting to pick the car up THREE separate times, we couldn't take any more.  Each time we showed up, the car was not properly cleaned.

The service people were rude and defensive.  AVOID this dealership, if possible.

This reminds me to write a letter to some kind of corporate/regional headquarters.  If you really had as bad of an experience as we did, I would encourage you to write a letter as well.