Tom O’Brien Chrysler Jeep Dodge Ram - Indianapolis in Indianapolis, IN


Share |

Specialties

Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis specializes in Chrysler Jeep Dodge Ram sales, service, parts and accessories.  We are the largest CJDR dealer in Indiana, and always have a great selection of new and used cars to fit any budget.  We also have an onsite body shop and rental cars.  If price and selection are important to you, visit Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis and let...."Our Family Work for You!"

History

Established in 1933.

Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis is part of the O'Brien Automotive Family, a 4th-Generation Family Business serving Central Indiana since 1933.  Currently, there are seven family members working at the dealership every day, something you won't find at a corporate or large group owned dealership.

Tom O’Brien Chrysler Jeep Dodge Ram - Indianapolis


Dealer Info:


Phone(s):(317) 805-4400
Address:4630 E 96th St, Indianapolis, IN, 46240
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Tom O’Brien Chrysler Jeep Dodge Ram - Indianapolis

 
Tim W. | 2015-04-24

100% satisfied with the staff and the quality of the product at Tom O'brien Chrysler Dodge Jeep 96th street Indianapolis, IN. From the moment my wife and I walked in until the moment we drove away in a 2015 Jeep Patriot. Thank you!!! I will recommend this dealership to everyone for their outstanding customer service. Megan McCarty (salesperson), Angie Russom  (finance manager), and Neil Bolinger  (sales manager). Phyllis Bolton recommended us and I'm very grateful that she did!

 
Ryan W. | 2015-02-23

High Points: Greg in service is a really nice guy, and they were really good at diagnosing problems with our new Jeep in 2007.

Low Points: Advance scheduling needed for many things, pricing was higher than competitors.  Service was good but I always felt like the sales team was a little pretentious and though we looked there in 2010 and 2012, both times we bought at another dealer much in part because of the games, the wait, and the feeling that we were treated differently because we were a younger couple.  

We now use Eastgate Jeep almost exclusively for service but I don't discount that O'Brien offered professional and expert repairs and routine service work.

 
Bob W. | 2015-02-07

Yesterday, I went to the dealership for an oil change on my 2013 Dodge Dart (lease).  I took a book.  I should have known better.  I didn't get 20 pages read when the service guy told me it was ready to go.  Since I bought an oil change package last year (synthetic), there was no charge and he told me I didn't need the tires rotated.

That's mostly typical of the pain-free experience I've had at Tom O'Brien Chrysler/Dodge.  My salesperson, Christine, still laughs at our first encounter:  "I can't believe these words are coming out of my mouth... but I'm interested in a Dodge."

The only reason I'm not giving them five stars is because I don't want them to get too full of themselves. (Insert omicron smiley face here)

 
Carie W. | 2014-12-06

I'm going to start with letting you know I couldn't be happier with the decision to work with Kent at this dealership. Like over the moon kind of happy. The kind of happy you can't wait to tell everyone about. The warm and fuzzy happy that makes people think you've had entirely too much caffeine when you tell them about it. But to get the full effect, I'm going to tell you our whole story. For those that prefer not to read a lengthy post, stop here and go to this dealership. Do not pass Go, you will definitely save at LEAST $200. Most likely more.

Husband and I aren't "car people". By that, I mean we rarely think much about what we drive other than its functionality. Let's face it, we don't drive much. It's hard to think much about a vehicle I sit in for maybe 10 minutes a day, max. For that reason, we usually stick to used cars with high mileage that fall within our cash range. After a handful of years or so, we'll start tucking money back to "upgrade" before things start to get ugly.

An unexpected need for a new roof set us back in our plans. Things were getting ugly and we needed our cash for the roof. Let's face it - not having a functional roof is a very bad option.

So, we were looking at a car payment for the first time in years, maybe even a decade or so. With as little as we drive (me especially), we started considering lease options. The internet research began. We started asking everyone we knew about vehicle recommendations. Then we went out for test drives. After a week, we were car exhausted. We didn't want to think about it anymore, we just wanted the whole thing settled and over.  We decided on a Toyota Highlander. It was my boss' recommendation and, heck, I didn't even care at this point.

We walked into the Toyota dealership Saturday morning ready to purchase. We knew our opening bid and ultimately how far up we'd come. The negotiation started and stopped in a blink of an eye. We were told in no uncertain terms that MSRP was not negotiable. Not a dime. To put this into perspective, a reduction of $3000 off MSRP would have closed the deal. They wouldn't budge an inch. We came up to our mid-point. Again, we were shot down. The killer part was we were offered no other alternatives. We were asked virtually zero questions and they stuck with a this-is-what-you'll-pay-and-you'll-like-it attitude. Even the sales manager. So we walked.

We talked about going back to see Kent and re-visiting the Jeep Cherokee, which we really liked, but found ourselves a bit stunned by the morning's experience. Maybe we didn't know what we were doing? Maybe our research was all for naught? This is where the scrambling began. We started down the 96th St strip, stopping at all the dealerships. We weren't interested.

Until Subaru. We hadn't researched or considered a Subaru, but the Forester looked alright. It was certainly below the price range we established when looking at the Highlander. We decided to take it for a spin and were very pleasantly surprised. We told the sales person we were working with we would like to run some numbers.  This is where things went wrong. Really, really, really wrong. He melted down. Mentally, emotionally, and almost physically. He stumbled around for a bit and pointed out a bunch of negative aspects to buying a Forester. Husband and I both felt like we were in a Twilight Zone episode. We tried to get the sale back on track. The sales person then informed us that it was a lot of paperwork so he'd have to get a promise to buy from us before we could run numbers.

We looked at him like he was insane and told him as much. He then apologized and asked if we'd like to join him in his office to run numbers. Yes. Yes we did. We wanted to do that before all the madness happened. He escorted us into the building, walked right past his office and took us into the service bay. What?!  He started to give us a spiel about the reason they built the building.

For the love of everything, we just wanted to run numbers!!!!

This portion of the story gets even longer and weirder, but I'm going to skip over it. Needless to say, we bailed. It was getting late and we still didn't have a car. We mustered up the energy for one more stop.

You guessed it, we went back to see Kent. He was amazing. He asked questions. He presented options. He was friendly, professional, and efficient. As was the entire staff. He got us into a better car than the one we test drove at the price point we wanted. The BEST thing he did was listen to our first negotiating price (low monthly payment with only our trade in down), get us as close to that number as he could, then give us the additional money down we'd need to put us where we'd want to be. Deal. Done.  Two hours later we drove away in a loaner and 48 hours later we left with our car. Our wonderful, beautiful, amazing, and SAFE car.

Bottom line, we will refer everyone we've ever cared about to go see Kent if they have a car need. Probably some strangers, too.

 
Janice B. | 2014-11-25

Very happy with my first experience buying a vehicle at Tom O'Brien.  My sales rep was great(Christine)!  She helped me get into a vehicle that I thought I could not afford.  I was given a higher trade in than any other dealer had offered me.  Christine made the process painless!

 
Jon M. | 2014-11-21

Tom O'Brien treated me great! The entire staff was very friendly. Jeff Armstrong was a great sales associate, not pushy like other sales associates. He helped us choose a very nice Durango! Thanks again Jeff and Tom O'Brien Chrysler!!

 
J G. | 2014-11-14

Went in for oil change. He asked if I wanted tires rotated.  I told him to look on my history to see if had been done before and, if not, to do it.  The van has 14K miles on it.  40 minutes later, my van was ready.  The tires had never been rotated, but he said they did not need it.  While I waited, I curled up in a big leather chair (with the fireplace going on a cold day) and slept!  It was wonderful.  I would suggest that they change all their chairs to leather.  I don't like to sit in fabric chairs that are for the public.

 
Amy C. | 2014-11-13

LOVE my Jeep Cherokee and Megan is the best salesperson there. She has helped me from the purchase on and it's been 3+ years.
I just took my Jeep in for the 36 month service, oil change and a couple recalls.They kept it all day...ONLY COMPLAINT....as I pulled in to drop it off the guy mentioned my front head light was out. Said ADD that to the list.  Waited ALL day to have the service done, got my Jeep back and they had NOT replaced the front head light...now I have to make time again to get back in there...JUST a little annoying BUT OVERALL I am satisfied.

 
Todd O. | 2014-10-20

Saturday morning oil change.  Less than 20 minutes and they washed the Jeep too!  Have always had a pleasant experience so far.  

Earlier in July, I complained of a belt squeaking, and it turned out that there was an issue with the water pump covered on warranty.  They had someone from their team drive me back to the office so that I didn't have to take time off while they replaced the pump.  Could have been a problem as was headed to Washington DC with the family the next week.

 
Steve W. | 2014-05-26

After two repairs to my 2012 Chrysler 300 with 2 weeks of each other in May 2014, I think it's time I write this.

I've been to this Chrysler dealership before for basic service. I've never been impressed. My most recent visits only served to reiterate that experience.

Typically it's a multiple day wait to get an appointment. Then, it takes them multiple days to get the car examined, diagnosed, and repaired. My first visit I assumed it was like any other dealership and I would just take a loaner car. Wrong. They have 1 loaner that is for emergencies. If keeping my car from Friday morning until Tuesday evening isn't an emergency I don't know what qualifies. They just suggested I rent a car from their service on site.

Overall, it isn't the cheapest place and it definitely isn't the best service. It is extremely close to my house, but now that I have learned that they aren't going to give me any special consideration after my warranty expired, I definitely won't be back. I'm giving them 2 stars just because they did manage to fix the car.

 
Chris G. | 2014-05-20

Service only...stopped in for oil change and tire rotation at noon on Tuesday.  In and out in 30 minutes...no complaints from me!  Service guys are nice enough and have never had issues with basic maintenance here.

 
rod m. | 2013-12-26

Service/Marriage counselling...Thats what this department knows!  I really appreciate support and care given to my vehicle here. When other shops misguided my warraty needs, jeff and his te figured a way to serve me as a client and support their product. Bravo Sevice Team. Bravo. (Saved my marriage too)

 
Sheri W. | 2013-08-03

Awesome customer service on A Friday afternoon! Matt and Adam took great care of us! We had been to 3 dealerships that day. One dealer told us we would be safe traveling to Oklahoma and someone could clear our truck's computer there. We would have been on side of road. Fortunately dealer 1 suggested if we were "really worried we should come here" ! Everyone was super friendly!! We had to sit on outside patio b/c we were traveling with dogs. We were there for 4-5 hours. Managers, receptionists, sales men checked on us during our visit!! Finally,  2 hours after close truck was finished. Matt even gave us some dog treats for our 3 pooches! They have a huge service dept (13 bays I think). It was nice getting truck fixed. Most dealers have to order parts. They had them in stock! Life with a heavy, diesel truck is an experience. Wish more dealers were so efficient!

 
Brian C. | 2013-05-17

Absolutely terrible experience, if you want to save time and make a better purchase experience go ANYWHERE but to Tom O'Brien Jeep. For that matter avoid the auto group all together as I leased a car from O'Brien Toyota and it took 3 times for them to get paperwork correct.  i probably should have learned my lesson, but I  thought to give them the benefit of the doubt, THAT WAS A MISTAKE!! I don't want to give them any stars but apparently need to give one, they don't deserve even one.