Falcone Volkswagen Subaru & Saab in Indianapolis, IN


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Specialties

Are a new & used dealership carrying Volkswagen & Subaru vehicles. And we provide service and repair for Volkswagen, Subaru & Saab to all of Indianapolis.

History

Established in 1975.

At age 18 and fresh out of Carmel High School, I had but one thought on my mind: To someday own my own automotive dealership. I have always had a passion and sixth sense about cars and I could fix anything. The advice I received to accomplish my goal was to go to work for someone until I understood the business well enough to operate a dealership on my own (in addition to convincing a bank to help me). That is just what I did. I chose Speedway Volkswagen to start my career in 1977. However, not in sales like most, but as a Service Technician. I have always believed, and still do today, that the import brands are far superior products than the domestic. I went to work there with the full intent of someday owning that dealership. I became one of the nations leading Volkswagen, Alfa Romeo, and Mazda Master Technicians. With the accolades I was receiving from the manufacturers, I was encouraged to manage the next level within an auto dealership. I lead the way at the dealership until an op

Falcone Volkswagen Subaru & Saab


Dealer Info:


Phone(s):(317) 263-0002
Address:1930 W 16th St, Indianapolis, IN, 46202
  • Monday: 9:00 am - 6:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 6:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 10:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Falcone Volkswagen Subaru & Saab

 
Mike M. | 2015-02-21

I concur with Eric. If Mr. F doesn't like the deal or doesn't want to honor promises made - he will cancel the deal - even if terms are agreed, a deposit has been made and financing arranged.

The brand new Vehicle I "purchased" had chemical spots from the plastic shipping wrap (on the glass and paint.) I was informed there was a VW bulletin on how to address the issue. I was told that I could bring the car back for the service and take possession of the vehicle that day. After closing the deal and paying my deposit I made arrangements to bring back for service four days later. Mr. F. told me they would hold the paperwork until the service was performed. If I wasn't happy with the fix, I could cancel the purchase or request a different vehicle. The car was in the shop for two and a half days for the spot removal. I was told it was as good as new and could pick it up.

Upon seeing the vehicle I immediately saw several areas with scratches in the clear coat from the buffing. In addition, some of the "spots" remained. A service tech came out with rubbing compound and a soft cloth and attempted to address the issues.

Upon watching me during the "quick fix" my sales person recommended that we look for another vehicle. I concurred and we went to her office to find a new one at another dealer. We found two vehicles that were similarly equipped as the one I "purchased." During this time Mr. Falcone was in his office next door. When I left the dealership that afternoon I was told that the dealership would call the other dealers, inquire about a dealer trade on the vehicles we found and call me back within two days. I felt that was a good solution and agreed to it. One hour later I received a phone call from Mr. Falcone stating that he would not get another vehicle for me. It was the one they had or nothing. I asked what had changed in the one hour since I was in the dealership? He stated he never approved another vehicle and that I had too high of expectations and that no vehicle is perfect. He told me he was canceling the deal and that I needed to return the loaner vehicle and pick up my trade.

I returned to the dealership within the hour. Upon my arrival I requested that Mr Falcone put in writing that he was the one canceling the transaction - in case anything negative showed up on my credit. He said he would not. He had the finance manager shred the paperwork and refund my deposit. He told me that he was canceling the deal because he didn't want to have me as a customer long term. That they could not meet my expectations of good customer service and went on to say that he "guessed I was an engineer given" my attention to detail. I replied I was not an engineer and that I was a workaholic that gives 110% every day and expects people to keep their promises and deliver good customer service.

I highly recommend the sales consultant that I worked with - Tiffany. She was a pleasure to work with and I believe that she really cares about delivering exceptional customer service. As for the rest of the dealership staff - not so much.

Almost a week after the deal feel through my "trade" that the dealer never owned showed up on Carfax as CPO at the dealership. Not really sure that was legal. Once again Tiffany took care of the issue and contacted Carfax to have the listing changed.

If you choose to go here - make sure you have all expectations clearly written into the sales contract. Do not assume that the owner will keep his word.

Update - two and a half weeks after the cancelled deal - Just received my welcome packet from Falcone Service Department congratulating me on my purchase. They even threw in a $5.00 off coupon. I'll be sure to stop on by...

 
Rachel N. | 2014-11-12

The staff was helpful and relaxed-despite the construction and disruption that may cause. I appreciated the low-key approach and had no problems asking questions and having them answer them fully. They made it so easy to trade in my vehicle it seemed silly not to. So thank you, I really appreciate all who helped my husband and I and enjoyed interacting with each person.

 
Laura L. | 2014-05-30

Please, please, please do not take your car here for service.  I can't speak to the sales side of their business but after being completely ripped off for thousands of dollars (yes, thousands) trying to have my aging VW Passat repaired, I wouldn't dream of buying a car here. I took my 10 year old, much loved Passat here for service/repair.  I knew it was in need of serious maintenance and was willing to pay a reputable dealer to fix it and fix it right. My biggest regret is that I thought Falcone was the place.  I had my car in there a total of 3 times over the winter and every time I picked up it, it would break down again within days.  Sometimes within hours.  I am not exaggerating nor making any of this up.  And each time I would bring it back, it would be more and more money to have it "fixed".  I don't (or didn't ) question whether or not the car needed the repairs, my problem at that time was why were the issues NOT caught intially, before I picked the car up from them?  One thing after another until I finally told them I was out of money and out of patience.  They were finally able to fix it enough for me to keep it out of their shop for a couple of months before it broke down again (with something they assured me had been fixed the last time) I took my car to a different place this time and the mechanic there told me that he honestly couldn't tell that they had fixed anything on the car or done anything besides cleared the codes.  Please be warned, unless you like throwing your money away, take your car somewhere else for repair.

 
Benjamin S. | 2014-04-05

Quick same day service with no appointment at a reasonable price - and they seemed pretty busy. Ryan with service is great too.

 
Timothy W. | 2014-03-27

Charged me $725 to replace my coilpack (a $120 part) but didn't change the spark plug wires or plugs. The bad wires (13 years old) caused the coil pack to go out. So they fixed the broken part but not the cause. No machanics here just high school kids.

 
Josh D. | 2013-12-15

I bought my first brand new car from Falcone this past weekend. Tiffany, Christy and Bob were great to work with. I was looking for some specific things in a vehicle and these three worked very hard to find the perfect car to accommodate my needs, even bringing in the car from a different Subaru dealer in Louisville. After having bad experiences with a certain other dealer(Tom Wood, I have nothing nice to say, so I won't say anything at all) it was comforting to work with Falcone because I knew they had my best intentions in mind.

 
Jessica S. | 2013-08-05

I have now bought 3 cars from these guys, and each time they have made it so easy.  They don't play games, none of that "let me ask my sales manager" and then disappearing for 10 minutes.  They've even brought in a car from Louisville so that I could get the exact color/trim I wanted.  I've tried twice to buy a car from that other Subaru dealer on the north side, but both times they made the process painful and frustrating.  Never again, I'm sticking with Falcone!   Bert Nickelsberg is the salesperson to ask for.

 
Brittany S. | 2013-05-20

There are only so many words to say about this type of business so I'll keep it short and sweet:
-Paul in the service center is ridiculously friendly
-note to self: never lose a laser cut key again (cha-ching: $200)
-waiting area with cookies
-back parking lot literally floods when it rains heavy (avoid!)
-appreciated the honest no gouging approach of the service center
-this is the closest VW location to downtown

 
Eric E. | 2012-12-17

AVOID THIS DEALER! My experience started out great- I negotiated a price for my trade and the new car with the salesperson (Heather) and the sales manager (Duke). Then, on the day I am supposed to sign the paperwork, the owner (Bob Falcone himself) calls me and tells me he cannot sell me the car at that price; he needs more money. I politely point out that we already have a deal and I expect him to honor it. He refuses saying that his employees should not have made the deal and he is cancelling it because he needs to make more profit. We agreed to disagree.

Can a dealer cancel a deal? I'm sure he can, because he did. Is it honest to do so? No. Once a price is agreed upon, whether it is with the owner or not, then it is dishonest to back out of a deal.

I have purchased many cars from many dealers, but this experience was the worst. The stigma that is sometimes attached to car dealers has been well earned here.

Sadly, I loved the car and would have payed the extra money for it, however I will never do business with a dishonest dealer.

 
Mike F. | 2012-08-16

I recently purchased a 2012 Subaru Impreza from Falcone, and I was completely satisfied with my experience.  My business relationship with Falcone actually started when I purchased by Triumph Motorcycle from their power sports dealership in 2008.  When gas prices skyrocketed this year, I decided it was time to surrender my beloved pickup truck, and switch to a smaller vehicle. I had some interest in the Subaru make, and in April 2012, I made my first visit to Falcone.

During my first visit, I was greeted by the sales staff immediately upon entering the building.  I was introduced to John "Fitz" Fitzgerald, and he was able to assess my situation fairly quickly.  He was very knowledgeable and never pressured me to buy anything.  I don't tolerate high-pressure tactics, and since he didn't use them, I figured he was a man with whom I could do business.  During my first visit, I was able to test drive both an Impreza and an Outback.  I took Fitz's business card and a brochure and did several months of research.

In July 2012, I decided to give Fitz a call.  We discussed my needs, and mutually agreed that a 5-door Impreza would be the best option (even though it was not the most expensive option). The following weekend, I visited the dealership and had my truck's value assessed.  During this visit, I met with both Fitz as well as Mr. Falcone. Mr. Falcone made me a very generous offer on my truck and took a deposit on an Impreza that was expected to arrive at the dealership within a week.  I really appreciated the fact that the owner of the dealership met with me personally.

During the time that I was awaiting the arrival of my new car, I spoke to Fitz often regarding its status.  I am an extremely difficult and demanding customer, and he was very patient.   I decided not to finance the car through Falcone, and Fitz was on top of providing my credit union with all the information they needed. The car was a few days late on arrival (which was not the fault of the dealership), but it arrived in perfect order.  On the date of the transaction, I was very happy to find out several things: 1) no dealer fees were assessed, 2) the deal that was put on the table was upheld, 3) they didn't try to sell me anything else, and 3) there was no "funny business."  Before I took possession of my car, Fitz answered any final questions I had.  He also gave me a complete tour of the vehicle, and explained all of the features.

Buying a car is a major decision.  I am happy that I chose Falcone Subaru.

 
Yvonne M. | 2012-03-30

This is also a Volkswagen Dealership and I found them through google reviews. I have mixed feelings about this place. I am impressed by the guy, Dustin, who attended to my pre- service stuff, such as scheduling an appointment, estimating the price and actually initiated to call me back after I left a voicemail. I could simply give him a 5 star rating.

Here comes the not so good stuff. So I had my car sent in for a timing belt change which estimated to be $575 all inclusive (labor, parts, etc) and when I went to pick up my car, it was totaled up to $802. And I noticed the labor itself was  $425 for 4.5 hours (my car was only there for 3 hours). I told them about the differences in pre service quote I got and the one I was charged with. The supervisor went to "investigate"  bit and came back saying, it was a mis quote problem and they had to bring down the labor. I ended up paying $504 only, which is good, save me  70 something bucks.

When I went into my car and started it, the engine light was on (it wasn't before). But again, they got it fixed real quick.

Their services of attending to customers are really good, but as for the car service, I am not sure how I felt about that. I'm wondering how thorough they are about service, that's all.

 
John s. | 2011-12-19

if you buy a car from these guys expect to get gouged with repairs costs.  NO MERCY is their Motto