Ed Martin Honda in Indianapolis, IN


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Specialties

Ed Martin Honda is an automobile dealership that features a range of new and pre-owned cars, trucks, vans and sport utility vehicles. Its Honda models include the Accord, Civic, CR-V, Pilot, Fit, S2000, Odyssey, Ridgeline and Element. The dealership's financial services include online credit applications and payment estimations. Its service and parts department offers appointment scheduling and parts order placement options. Ed Martin Honda offers power train warranties, a 150-point mechanical and appearance inspection process and vehicle inspection services for used vehicles. It also inspects brakes, engines, steering, suspensions, tires, wheels, exhaust systems,  and other interior and exterior vehicle parts. Located in Indianapolis, Ed Martin Honda is owned and operated by the Ed Martin Automotive Group, which specializes in the sale and service of vehicles from Buick, Pontiac, GMC, Nissan, Toyota, Scion, Chevrolet, Acura and Cadillac.

History

Established in 1987.

13 Brands and 9 locations.  Ed Martin automotive has been a family owned and operated business here in central Indiana since 1955.

Ed Martin Honda


Dealer Info:


Phone(s):(800) 749-0286
Address:770 N Shadeland Ave, Indianapolis, IN, 46219
  • Monday: 8:00 am - 9:00 pm
  • Tuesday: 8:00 am - 6:00 pm
  • Wednesday: 8:00 am - 9:00 pm
  • Thursday: 8:00 am - 9:00 pm
  • Friday: 8:00 am - 6:00 pm
  • Saturday: 8:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Ed Martin Honda

 
Unimpressed D. | 2015-03-24

Service dept is a sham!!! Went in for an engine diagnosis/overall check-up, oil change and a broken headlight. Was quoted over $2000 for repairs I didn't ask for, they removed my rear brakes and wouldn't put them back on. Insisted that I buy new brake pads but that they would waive the $100 diagnosis fee since I was doing the brake job. Picked up my car and was charged the $100 and the brake job, service rep looked at me and said he would put his job on the line he never said he would waive the fee. LIAR!!! Had car trouble again with the engine 2 wks later, called back and the same service rep told me it would be another $100 to check it out again....2 WEEKS LATER!!! I asked to speak to a manager and was refused, he said "yea hes right here but he will tell you the same thing so I'm not letting you speak to him". Horrible business practices, do not take your car here. Any good business would honor the fact I just paid that fee and something must have been missed in the 1st check-up. Liars and cheats. Sometimes I'm mad I bought a Honda!!!

 
Austin C. | 2015-02-11

Short review, spent an hour on their lots, was like a Sunday, no one around, no help. Used cars were priced pretty high and no one really was concerned about helping, everyone stayed inside, weather pretty good for a February day, heading to 40 so not cold at all. So anyway, way too many car lots to spend wasting time at Ed Martin.

 
Rob S. | 2014-08-08

The worst automotive experience I have ever had.

Inquired about a used vehicle through Auto Trader, and got a form email from Ron Hammer.  I provided my trade info, the info on the vehicle I was interested in, along with the actual cash value I had been offered for my trade, along with the KBB Good Trade value.

Ron is obviously not a specialized e-commerce sales rep, as he only wanted to insult me on the trade value other dealers provided, refusing to offer any numbers unless I came to the lot.  I asked several times via email for a manager to call me, as well as using their chat feature on their website, as well as calling the dealership, but no manager would speak to me or call me back.

This dealership, and Ron Hammer, along with the dealership management, never once exhibited any ownership, concern, professionalism or follow up.

We purchased elsewhere, at a higher ACV trade value, and will never consider any Ed Martin franchise.  Glad we did not purchase from Ed Martin, for if they treat potential customers this bad then how would they treat a customer after a sale.

Thanks to Ron Hammer, not only did they lose this used car deal, but their GMC dealership lost 2 new vehicles that we purchased elsewhere.

 
Jon K. | 2014-06-02

I tried negotiating a deal at Ed Martin Honda. I ended up finding a better deal at another Honda dealer.  But anyways, it was one of those car buying situations where your salesman goes to the Finance Manager and they talk forever, and then come back with a number.  It was a very long drawn out process and  I eventually just walked.  For the deal I was working it was not that hard.  I have a finance calculator and can do they calculations they are doing in 15 seconds, not 10 minutes.  I would not recommend going there.  They kept trying to up-sell me to a more loaded car and coming back with a worse deal.  Then when I did end up with a deal I liked they were going to charge me more for the color I wanted.  

The only reason I am rating this 2 stars is because the salesman knew a good amount the car.  The next dealer I went to I worked out a deal in maybe 10 minutes, and it was a better deal.  I got them the documents they wanted, went to lunch, came back signed papers and a check and I was out of there with a new car.  Much better then dealing with Ed Martin.  Which is unfortunate, because my family has dealt with other locations they own (Ed Martin Acura) and they were pleased with them.

So my advice, go to another Honda dealer where they can be more accommodating!  They are not the only Honda dealer around.

 
Brittany L. | 2013-06-14

I was shopping for a used car, so I decided to check out the trade-ins here. Specifically, I had seen a car posted online that was described as "charming, outstanding, and clean," had lower miles, and was a model I've always thought looked really good (the Elantra Hatchback).

A salesman in torn up shoes approached. He tried to sell me a Toyota with around 200,000 miles first. Then he went and retrieved the car and said, "Honey...this is a stick shift," before getting out and handing me the keys. Thanks guy...I could have done without the condescension.

I test drove the car, it shifted well. It was also totally filthy and filled with copious amounts of dog hair, spilled coffee, sticky unknowns, odors...you get the picture. The driver's side power window didn't go up and down properly. Upon inspection of the exterior, the roof and hood were riddled with hail damage. The antenna was completely missing...in its place was a hole in the body to allow rain in.

Would you price this gem of a vehicle a thousand dollars OVER KBB's "Excellent" pricing? Ed Martin would. Crooks. Saying this heap was in "fair" condition would be a stretch.

I also took my car here 2 years ago for repairs when someone rear-ended me. I drove it in. When I came to pick it up, there was coffee spilled on the roof and down the outside of the car's window, the battery was dead, and there was someone else's drink in the cup holder. Gross.

 
Rachanee K. | 2013-05-31

My representative, Mike O'Friel went above and beyond for me! Everyone there was so kind and made us feel so comfortable. This has been the best experience I've ever had purchasing/leasing a vehicle!

 
Allen C. | 2012-07-27

Service Dept does good work.  Took care of a problem on my Honda that no one else could troubleshoot completely.  I would go back.

 
Andrew C. | 2010-10-07

I loved my salesperson, he knew about the car, answered all of my questions and didn't feed me any BS or try and pressure me into making a purchase on the first visit.  When I returned I was happy to have him draw up the papers for me to buy a new Honda CR-V.  

Everything went smoothly until I had to meet with the Finance Manager who only talked about my car loan for about 30 seconds and went straight into a 30 minute speech about how cars are more complicated and how I need to get extended warranties and protection for the drive train, the paint job, the tires.. She was difficult to interrupt and I ended up having to listen to all of it.  After a couple polite no's and no thank you's her tone quickly turned from sales person, to "you're an idiot for not listening to my advice."  If you come here to buy a car, just ask the sales person to ask the "Finance" manager to skip the warranty discussion or you won't buy the car.

Happy with my vehicle, the salesmen, and the price.. but the Warranty Sealesperson / Finance Manager was a chore.